Our initial impression was good, until it came time to settle the deal. The sales guy was great and promised he’d work something out because we really wanted weather tech mats that weren’t included with the vehicle. Well they wasted two hours of our time doing the typical back and forth with the manager, who finally came to speak to us and in the most demeaning way possible told us why they couldn’t possibly compensate for the $400 that we were asking off. We walked away thoroughly disappointed (and insulted) after having driven 2 hours to see the car.
Two days later, the sales guy managed to get our $400 off and we bought the car. Upon our scheduled arrival to pick it up a week later they were still “cleaning” the car. It was a quick vacuum and wipe down. The scratches on the bumper and door handles they had been promised to buff out hadn’t been touched. The car was still filthy with the previous owner’s dirt in obvious spots like door handles, cup holders and buttons. They left us with half a tank of gas. They had not reset the computer system, so I could have payed the previous owners a visit via GPS guidance, called them by name, while listening to their favourite radio stations.
Seriously disappointed with the level of service provided here. The sales rep was friendly and kind but didn’t follow through on promises made. The manager was rude and demeaning. The servicing and detailing of the car was very poorly done. We made a good purchase but couldn’t wait to get out of there and leave the dealership behind.
When I started my search for a new vehicle I spoke with Eric. This guy is a true Acura specialist as he really knows his stuff. He was exceptional in making my wife and I comfortable about our purchase. I have been to many Acura dealerships and hands down I received the best deal and customer service at Maple Acura.
Thusee was very helpful! Thank you so much for answering all of my questions honestly, and making the process easy for me. You made it not as painful as it usually is at other dealerships!
Keep up the great work 👍
Thanks,
Having just had a baby, my husband and I were looking for a safe and reliable SUV. we contacted Anthony Mascherin and it was the best buying experience we've ever had. Anthony is very knowledgeable, he was super attentive to my needs and wants, and he was not afraid to go the extra mile for his clients. His customer service puts all other sales reps to shame. Overall, I left Maple Acura as a satisfied customer thanks to Anthony.
Very satisfied with the service and support of the Maple Acura, especially their technical and automotive services. Their senior tech Thusee has been a fantastic help for me and my vehicle. He provides great and expert consultation and can repair vehicles in a very reasonable amount of time. He has really brought me piece of mind and I definitely recommend him and Maple Acura for your vehicle.
I got the 2020 RDX with salesperson Eric. He is very attentive, knowledgeable and helpful. At first, he went through models by models with me hoping to find the best suitable model for me. Subsequently, when I was deciding between leasing and financing, Eric provided me all-rounded advice informing me the pros and cons for either options. Overall, I am very pleased with my experience in Maple Acura. I will recommend my friends come to visit Eric if they ever going to lease/buy a car.
I was looking to purchase a used Acura RDX and I went to Maple Acura. The salesperson Eric was amazing. He is very honest and very patient. All my questions were answered and I felt comfortable knowing I can trust him. Looking for a used Acura call Eric you won’t be disappointed!
In shopping for a new vehicle, I had the pleasure of meeting Eric in sales at Maple Acura. He was very professional, knowledgeable, straightforward and customer friendly. Having come across some difficulties in the documentation process with third parties, he had even gone above and beyond to expedite the process on my behalf! I recommend anyone looking for a new vehicle to seek Eric at Maple Acura for a fast and smooth shopping experience.
I was in the market for a brand new car, I had an order placed for a new car at a different dealership but on the day of signing papers, I was told the salesperson quoted me a wrong car. I was upset and frustrated, I then contacted Maple Acura and got a chance to work with Eric Truong. He had helped me find the car I was looking for and at a really good rate. He was professional, straightforward and really helpful. He kept me in the loop and updated about my new car. So I just wanna say thank you to Acura Maple for the help and thank you Eric for helping me get my car I wanted. It was a quick, reliable and really convenient as a customer. Will recommend to friends and family for sure!
I bought a 2020 Acura RDX from Paulo. The sales experience was terrific, very knowledgeable, and a passion for the brand. Amazing service before purchase, during and at the time of delivery. I would highly recommend purchasing from Maple Acura!
Sal Delucia in Sales made the entire process simple and easy. Negotiation, trade in and pickup were seamless. He's genuine and a pleasure to deal with.
We just purchased a 2016 Acura TLX for my wife. We were very pleased with the service we received. Sal, our sales rep was fantastic. Very helpful and always there for us, actually, he continues sending us messages to ensure that everything is going good with the car. He’s been very helpful and knowledgeable. I would definitely recommend Maple Acura and especially Sal. If I was to purchase another car for myself, this is where I’d go, Thanks again Sal.
I purchased a car for my wife not long ago, I would say almost $40,000. Bought it with very low mileage as well with a warrantee from Acura. The car barely has been used, driven 3,000km additional to when I bought it and realized my whole interlock was covered by oil by this car. Covered is an understatement. I brought it back to Acura so they could fix the issue. They supposedly solved the problem but as I was driving it home, I realized there was a trail of oil from my car. At this point I am furious. I’ve spent so much money on this car, barely have used this and have been having a reoccurring problem. I then brought back the car once again and they gave me a rental. At this point I don’t even want the car back. It has been such a burden on me. If you want my advice please do not purchase from Acura. Biggest mistake of my life.
I recently purchased an Acura RDX after looking at several luxury SUVs. We were totally impressed with Anthony Mascherin. He was extremely knowledgeable, patient, answered all questions in a professional and thorough manner. Anthony today went above and above his role when he made a house call (within hours) to boost our RDX (battery drained due to COVID 19 lack of use). Wow! I highly recommend Anthony Mascherin!!!!
We just purchased an MDX. Our sales associate Sal was great. From start to finish he explained everything to us and kept us in the loop. I sometimes think with the amount of calls made to him during off hours as we were concerned with the purchase he was more than professional, and courteous. I would definitely encourage anyone who is looking to purchase ab Acura to gi see Sal at Maple Acura.
You won't be dissapointed.
Great work Sal. Keep it up!!!!
Simon in parts is the best, always helps out and makes my life easier when ordering parts. Thank you for your great service!
Terrible customer service !!! No fairness, no honesty. One was the lowest mark but with me personally they scored a minus.
A couple months ago, I found a used Lexus online selling this vehicle from Maple Acura. The pictures were great. The sales person explained to me that this was a trade-in from a customer he knew and the car was in excellent shape. He assured me that Acura checks it’s used cars with great care before they put them up for sale. And that I have nothing to worry about. Except a few scratches on one of the rims and a few stone chips on the hood. Awesome, seems great thus far.
Then I physically arrived at the dealership to pick up the car and the first words out of the sales person’s mouth were that I am so lucky to be dealing with a reputable dealer that has excellent customer service..... I felt super comfortable and happy. So after signing the paperwork giving away the deposit getting into the car only to find that the infotainment screen for the navigation, media, the heating and air-conditioning is cracked. Wow, a bit of a disappointment but why do I have to worry about I have excellent customer service coming from a, “reputable Acura dealer that has excellent customer service....” right... no wrong.
What happened to the 7000 point inspection and thorough check of the vehicle that I was assured I’m getting?
Normally, I would walk away from the deal but I drove four hours to Toronto and caught a ride from a friend. I couldn’t leave the car behind and cancel the deal.
The sales person was somewhat cooperating and concerned but the general manager, Paulo Gomes, was a real you know what. He was willing to do nothing. Unbelievable. A $2700 repair that is not reported from a reputable car dealer that promise you normality but this is not normal. This is not a $300 missed repair. So shortly, after we got the car the screen started to flicker, changing colours, and now you can barely see it because the colour is fading.
High score on Google. Maybe it’s easier for them to uphold and deliver this so called customer service when selling a brand new car without any potential issues. But, when it comes to a used car they fail miserably. The least they could’ve said was there is a problem with the screen in the ad online and selling the car in that condition the way it is. Like I said before, nothing was said.
I guess they were expecting me not to notice the damage and drive away with the broken screen. Then they will simply would have blame it on me for the broken screen after getting home with it.
A very honest bunch.
Do not buy any used cars from them.
Rajiv the service manager is one of the most helpful, kind, knowledgeable person I have met. I have taken in my car for service on multiple times for different reasons and he has always gone above and beyond his duties. Since I don't know much about cars, he has always taken the time to explain everything in details. I always leave there knowing that my car have been taken care off. Thank you Rajiv for all your help. Dina
I brought in my car to have my brakes done which costed me over 1K (only rear were completed). The job was done approximately 3 hours earlier than what was stated on the receipt - I had to pay for the labour hours stated on the receipt. I wasn't offered a complimentary car wash either. Safe to say, that was the last time going to this dealership.
Went and purchased MDX, pleasant experience with Paulo and Edmond. They stood behind their car and quality service. Another successful customer care culture I can vouch for others to experience as well.
I recently purchased my first car with Maple Acura. The experience was great. The sales rep Sal was very patient and nice! He was also very helpful during the whole process and did not force or pressure me to purchase a car that I did not want. All in all, it was a good experience and I would go here again in the future!
I recently leased a 2020 Acura ILX Premium from Eric Truong at Maple Acura. This is my second car purchase at any dealership and Maple Acura by far has been the easiest and best service that I have ever experienced! We knew what type of car we wanted but with the help of Eric, we were able to narrow down which model type was best for us. He is extremely knowledgeable about cars and knows what he’s talking about. We did not feel pressured or rushed into making a decision. I really appreciated how he took the time to help us understand the difference between the model types and what is included. Gave details and explained the different features so that we understood what we felt would be important to us in a car. Eric was patient and answered all of our questions/concerns. Their staff was friendly and helpful every time we came in. Simon in Parts helped with getting our winter tires for the car. Darya in Financial Services was very patient and helped me to understand what the next steps were when getting approval for leasing.
Overall my experience with Maple Acura has been fantastic! I would recommend them to my family and friends. Eric’s expertise and patience, it really helped us in finding the right car that meets our needs. I am looking forward to enjoying my car for the next couple of years but also will be coming back to lease my next car with Eric/Maple Acura as well.
I leased a 2020 Acura TLX from Eric at Maple Acura. I have to say this is the best/easiest car purchase I've ever experienced. Eric is extremely knowledgeable about all of the vehicles he sells and he takes the time to explain each feature to you in detail. He even took the time to introduce us to the service staff so we'd know who to talk to and what to do when we bring in our car for service. He's very patient answering any questions/concerns you have. At no point did we ever feel rushed or pushed to make a decision. Best of all, he has a very pleasant and accommodating demeanour throughout.
I would 100 percent recommend my family and friends to visit Eric and Maple Acura when purchasing their next vehicle and I'm personally looking forward to leasing my next vehicle with Eric.
I am not the type of person who likes looking for cars, test driving cars or buying cars however this experience has been the best I ever had. The people at Maple Acura were not pushy or forceful in any way, they gave my husband and I space to make the decision we needed to make and as a result we are very happy. A special thanks to Flavio for his great service, experience and most of all patience with us. I would definitely recommend Maple Acura to anyone thinking of buying a great reliable car
Thanks so much to you and your staff
Maple Acura is staffed with a lot of stand up individuals. I have to extend a big thank you to Sal for helping me purchase the car I really wanted. At no point in time did I feel pressured, and he was very attentive and accommodating based on my needs. In my opinion, the customer service/sales team is top notch.
I recently purchased an Acura TLX and Sal DeLucia made the entire process so simple and pleasant. He was incredibly patient and always available to help, making purchasing my first car a breeze. Thank you so much Sal! The entire dealership was very welcoming and I would highly recommend this location.
The dealership is very clean and everyone was super helpful. Zachary was very helpful and assisted me into getting into a used car very quickly. He provided me with all the information i needed and answered any questions I had.
Simon from parts went above and beyond my expectations! I am very happy with the help I received and will only be using Maple Acura from now on for all my Acura needs!
My car was making noise today and I took it to Maple Acura. Nick the assistant service manager helped me out. I could not be more impressed how much he knows about cars. I walked away with great satisfaction. I will be back for all my car services without the doubt. Thank for helping me out Nick.
Hands down, the best Acura dealership around. They do exactly what they say they will do, do it right, right on time - every time. What a pleasure. If you need service this should be your only choice!
Called multiple Acura dealerships for a quote on ordering a part (2018 A-Spec trunk lip spoiler) for my Acura TLX. This was the only dealership with a knowledgeable and extremely kind staff that actually knew about Acura cars. Another dealer tried to charge me $300 for the same part (or another part for all I know, that staff was embarrassingly unprofessional, uninformed and overall stupid ) that I got here for $150. If your time, money and mental state are some things you care about go here!
After visiting Nissan, Honda, Toyota and Lexus dealerships we went to Maple Acura with little hope of walking out with a car. We were luckily met by Eric who understood our requirements plus financial position and made us a deal that we just couldn't refuse. He was probably the ONLY salesperson who was able to read into our minds and make us an offer that suited us. Really good experience dealing with Eric. He was patient, cooperative and answered all our questions. The delivery process was also very smooth. He walked us over the contract and all the car features so we dont face any issues later. Honestly we never thought we would buy an Acura if it wasnt for Eric. Awesome experience.
We couldn't be happier with the exceptional service we received at Maple Acura, in particular from Eric! From the moment Eric approached us, he treated us as if we were old friends. He was honest, open and transparent and made us feel genuinely looked after. Eric went over all the minute details about the car, managed to get us an amazing discount and answered every single question we had! A shout-out to Darya as well who made the financing portion super easy and was extremely thorough! We're super excited to be apart of the Maple Acura family!!
I had an amazing experience at Maple Acura. Eric was very welcoming and had exceptional people skills. He provided me with all the information I needed and was able to to help me get the car I really wanted. I did not feel rushed which was nice and enjoyed that Eric provided me with every little detail and did not try to hide anything. Eric answered all the questions I had very respectfully. The environment was very welcoming and inviting. I walked out of the Acura dealership knowing I had made the best choice possible. And this was all thanks to Eric!! I would highly recommend this dealership! Everyone there was very friendly, welcoming and made you feel right at home.
I had terrible experience with two other Acura service centres in the past. I decided to take my car to Maple Acura service centre. I've dealt with Nick. He was very helpful, professional and attentive. He pointed to a lot of little things other dealerships did not bother bringing to my attention. Very thankful and happy.
Recently purchased a Acura TLX Tech Spec 2020 and loving it. Thanks to Sal for making my first time car buying process extremely easy and helpful. I'd recommend everyone to come to this location and purchase their dream car so they can have the same amazing experience as I did. Keep it up!
This was the worst experience I have ever had when it comes to purchasing a car from will. I purchased a used 2016 ILX vehicle in October 2018. I purchased the car on a Monday and called them asking when I could pick up the car they said the paperwork and car will be ready my Thursday but I was advised to come on the Saturday so they could fully detail my car which I had no problem with. When it came time to pick up my car as I was leaving the parking lot I noticed the inside of the car was dirty. It wasn’t even wiped down and full of dust. I later email my sale rep explaining how I was upset to see I was promised a fully detailed car and it wasn’t even clean her told me no problem come back when you can and we’ll clean it. Living out of the city and having a small child it wasn’t really realistic so I let it be. As the weather got better it was time for me to switch from using the heating system to now using air conditioning only to find out surprisingly that the air conditioning doesn’t work (something that I should have been told before purchasing the car) I have no problem fixing something but this is a something that should have been told to me and not hidden from me so I could have a proper decision if this car was for me or not. When calling and speaking to the purchasing manager he’s said “don’t accuse us of anything” what does that even mean?? I explained that this is something I should have told and asked what they can do for me all he said is “you can pay for a diagnosis and we’ll tell you what’s wrong” That’s not doing anything for your paying customer by offering me a standard charge that they usually charge other customers and that’s definitely not appropriate customer service the way I was spoken to. This place has the worst customer service in my opinion.
I just got my second vehicle from Maple Acura and I couldn't be happier. Paulo went above and beyond, ensuring I got the car that I wanted! This dealership has excellent customer service and they truly care about making their clients happy. Thank you Paulo & Darya!
They are one of the worse people I dealt with. Paul the general manager is not professional. He is very rude and does not compensate for the work employees they did. Acura cars are also very expensive in repair, and not a reliable car! AVOID THIS DEALERSHIP! If I could give them 0 stars I would have given them.
I was asked if I co-sign for my mother, she gets a discount and this does not appear in my credit. This was confirmed by 2 people other than me. The information was inaccurate and when I approached them to fix it they are asking to pay a new application. I complaint to Honda and they said contact the owner of the franchise. Regardless, Paul the manager was not professional, very abrupt and did not take responsibility for his staff action. I am going to reach out to owner. Aurora maple that we dealt in past were much much better.
Micheal from lease returns is an amazing and cool person. No drama upon our MDX return this weekend. Quick to the point and professional. Please to deal with him
Great working with a team of competent people who are very professional yet friendly at the same time!
My Sales person Gil was very helpful in getting me my dream car at a very good price- very down to Earth person!
The financial advisor Darya was very thorough in explaining what services I will require down the road.
It feels like becoming a part of Acura Maple Family!
Very proud and satisfied; will highly recommend them!
Syed Jafri
We purchased our vehicle at Maple Acura and had a wonderful experience. Our Sales Rep Eric Truong was very knowledgeable and definitely knew how to treat a customer. From the time I called in to the day we picked up the car, our experience was nothing short of exceptional. We went to 3 dealerships before and each one started with talking numbers..before we even saw the vehicle! Eric, however, walked up through the details of the car, gave us a test drive and informed us on everything about the vehicle so we knew what exactly we were purchasing. Thank you Eric for all your help, professionalism, and transparency during the purchasing process.
If you are looking for a honest sales rep, Eric is the go to guy! Eric was able to find me the model I want in my budget. Eric really represent the brand Acura!
I had a great experience buying an Acura from Eric. He was very knowledgeable, friendly and super helpful even after the car was delivered. Will definitely recommend him to all my friends and family.
Update: went back and got myself a 2019 TLX with ERIC again. Awesome customer service!
My experience at Maple Acura was excellent thanks to Sal DeLucia, Sales & Leasing Consultant.
I am the type to be suspicious of sales people of any kind, but Sal was very friendly, helpful, and honest! Sal went above and beyond to accommodate my needs in purchasing my vehicle. He relentlessly worked with me and gave me a great deal. Would highly recommend his expertise to anyone in the market for a vehicle.
Thanks Again Sal.
Will never take my vehicle here again! I took my car in for an airbag light on the dash. They checked it out claimed the issue was from objects falling under the seat and disturbing the wires/connectors for the airbags. They remedied the issue by pulling a few water bottles out from under my seat clipping the harness back in and charging a diagnostic fee ($130 +HST) despite the fact that the vehicle is still under a comprehensive warranty. The real kicker is that when I returned home and went into the back seat to clean out the water bottles and plastic gum container that they had found, I see that the back cover of my seat has been removed and not resecured (see my pictures of Maple Acura). After immediately calling them, they had me drive back to the dealership where a technician took a look and ultimately fixed it.
Maple Acura doesn't take thier clients seriously and lacks efficacy from a servicing standpoint. I would stay clear seeing as thier price point and quality of work are not in alignment and the care that you would expect for your Acura is not what they provide.
I would give George a 10 star!!!!. George you are the best ! Thanks for making the purchase of the 2013 Acura ILX the best experience. You were great from the moment I called to inquire about the car to the end where I drove off the lot with the car.
I never felt pressured. You didn't make me feel as if you were only interested in the sale. You were very patient and kind. You took the time to answer my questions.
I have called and visited several dealerships but none can be compared to the wonderful experience i had with George at Maple Acura.
George is an excellent Sales Representative. Great Job! Great Service!
My son was also happy with the service he received from George when he test drove the car.
It is very rare to find a sales rep. that possess the qualities that George has.
I am 100% satisfied with service I received.
Thanks George.
Overall I had an excellent experience purchasing my 2015 Acura TLX with Maple Acura! Alex Figgins was amazing to work with. I first met Alex in the summer when I came into Maple Acura to find out more about the new TLX. Alex was very knowledgeable and courteous, he even kept my 3-year old son busy for me so I could check out the car. When I came back to make a deal in the fall, Alex was patient and worked hard to get me a deal I was comfortable with. They made sure I wasn't just satisfied with my deal but actually excited about it. Alex went above and beyond to show me all the TLX features (even after the dealership closed for the night) and gave me a call a few days later to check in if I had any questions. Thanks again Maple Acura.
Bought my 2010 CSX from Maple Acura with the help of George Zakrochkine. George was extremely helpful and knowledgeable about the car and was able to answer all my questions. The whole process went extremely smooth. The whole team worked well together to expedite the deal once we came to an agreement. George with the help of Paulo Gomes and Louis Alexandris were able to provide me with a great deal that i am extremely happy with. I would recommend Maple Acura to anyone that is looking for a quality car with quality customer service.
Maple Acura is the best place if you want to buy a car. George Zakrochkine and Michael Yang served my family very well. They are very nice and patient. They helped me make the match and gave me the best price I have ever found. We made the decision the second day because I believe this is the dealer we want.
I had a very smooth and easy experience at Maple Acura. As most people know the car buying experience isn't always the most pleasant, but I was delightfully surprised at the attention and care I've received through both purchasing my vehicle and servicing it at this location. I would recommend them to anyone looking to purchase a car, they didn't rush me, listened and answered all my questions and most importantly i didn't feel any pressure or pushiness from the salesman. Thanks Maple Acura!