What an amazing dealership. After negative experiences with a Lower Mainland Acura dealership, I found myself at Harmony Acura after a move to area. My 2014 RLX had been clunking a bit over bumps. The car is still under an extended Acura warranty.
That Lower Mainland dealer had tried to extort $1,500 to have the items that were supposed to be covered under warranty replaced, along with a bunch of other extraneous charges. They also told me it would be 6 weeks before the parts would be available.
After talking with Jeff at Harmony, I was told the parts were immediately available. he would order them in and told me to call once I had a spot open in my schedule. I called last Monday and was there on Wednesday. Aaron checked in the car, kept me updated on it's progress and handed it back to me after the work was completed. And just the way an honorable business should operate, the parts were replaced under warranty with no charge.
There was a night and day difference in the car afterwards. It was like a new vehicle! I will have no issue returning to Harmony Acura for all my maintenance needs, even after the car is off warranty. The entire crew at Harmony Acura has earned my respect and loyalty as a customer.
I really appreciate the courteous and professional service I’d received, even when I bring in my 25 year old Integra. All of their communication has been stellar. I love visiting the parts desk, too. :)
Service is top notch, I feel like I am 100% of their focus.
I have been meaning to write this review for a while.
We are super happy with Harmony Acura and also Aaron the service advisor. We moved here from Ontario a few years back and we have an older MDX that is out of warranty we initially brought out MDX in for a recall check. We were treated with care and respect even though we had a slightly older vehicle.
In Ontario, we didn’t do regular maintenance with Acura once our warranty was over because they were crazy expensive. The prices at Harmony are the same (if not slightly less expensive) than Jiffy Lube. They use OEM parts and if we have time even wash the car! So better service at the same price and even the coffee is better...
we recently had some other work done and the pricing was better than the Napa service center, and again it was done with Acura products and not after market.
Overall, the service is great, the staff are very nice and knowledgeable and the prices are either comparable or better than the after market garages. So much better than our dealership in Ontario. Thanks guys!
I have had 2 acura mdx's now. and everytime I bring it into be serviced or get new winter tires Kevin B has been amazing. he has been honest trust worthy and always delivered on his quotes. I'll always be a customer as long as kevins is in charge of my mdxs
I wouldn't recommend this dealership to anyone, I saw a used car they had on the lot and made a phone call that morning and offered their asking price that day. After arguing with Andrew that I would need the car for 2 days to have it gone thru as I don't live in Kelowna. He said it wasn't possible to allow a car out on loan for 2 days even with a deposit. I've had other vehicles for up to week at other dealerships. So I have 24 hours with this car, to learn 1 of the winter tires the car comes with extra, has a huge bulge sticking out, and the other a nail and doesn't have any air in it. He assures me they have gone thru the car and its good to go! Then Quinn gets involved and is quite rude on the phone, even at one point says "fine see you at 3 today" and hangs the phone up. Then I'm left dealing with Tristan who the poor guy is clearly being managed rude, disrespectful people, and he cant make a decision or a move without permission. All in all, terrible experience, with everyone except Jackie in finance. Couldn't even be bothered to look into Thule roof rack keys for the rack that came on the car. Rack attack had them in stock in Kelowna. The whole key ordeal could've easily been avoided, but heaven forbid these guys think about customer experience. I should've shopped somewhere else.
Wow! Really helpful people. Great advice and offer to help someone who does not live within city limits. Offered to mail what I purchased on order as I can't come back within a reasonable amount of time.
Thank you Colin (and Harmony Honda) for what has been the easiest and most enjoyable vehicle purchase yet. The purchase of a Honda was a always a good choice, but the purchase at this dealership was a great choice. We appreciate the numerous times Colin was available for questions and to offer potential selections. We flew to Kelowna and drove away in a beautiful new CRV Touring. LOVE IT. Loved this experience. Highly recommend.
We had an initial good experience with the gentleman who was helping us over the phone as we live in Vancouver. When we went up there to look at the vehicle our experience quickly changed. We were bullied and harassed and purposefully intimidated by their sales manager and left after the worst experience I've ever had with a dealership. I understand the techniques used by salesmen as I've purchased cars before, but never have I been treated like this. I have steered anyone I know in Kelowna away from this dealership.
No games! They treated me respectfully and fairly the entire time.
I wish I bought the car from my girlfriend because...
I drove up from Van to review a specific used car after a phone call with Ryan, and it was a positive experience the entire time. They were accommodating to my review process. There is no documentation fee, the way it should be! What value do other dealerships provide for that fee? Why is that a thing? When it came to negotiating the price, there was no "Let me go talk to my manager." BS! Nope, Andrew and I just discussed it directly, honestly, and fairly, face to face. We were done in a few minutes.
I wish I bought the car from my girlfriend, but I bought it from Harmony, and now I think of Ryan and the Harmony team every time I drive it rather than my girlfriend! LOL.
Thank you Ryan, Andrew & Harmony.
Had a fantastic experience at Harmony Acura! Dealt with Emmett while searching for the perfect used RDX , a fantastic individual to purchase a vehicle from. He was direct, honest, patient, very fair and was great about having a laugh along the way. Would recommend Emmett and Harmony Acura to anyone in the market for a quality reliable vehicle that they stand behind.
Melanie was very helpful and so was Andy. The sales manager was good too. The only negative is there is limited visitor parking spaces.
I have just puchased my first Acura product last month, and ours Sales person John was very knowledgeable, and a great guy to deal with. Thank you Andrew for great service! We very much enjoyed our buying experience!
Rick and Cindy
Quality of work was very good with Harmony Acura. Friendly and efficient process with service writer and he did call to explain extra maintenance should be done. However, I still found there was a tendency to have some work done that was not yet necessary.
2.5 hours and counting for a simple oil change . . . Not sure the prepaid lifetime oil change card is worth it.
Friendly and pressure free....cannot beat Acura for reliability.
Erin, service advisor and Adi in parts provided me with excellent customer service as we had problems with our battery in our Acura while travelling. Thanks for your assistance. Terry
I really enjoyed my experience buying a used vehicle from Harmony Acura. Melanie Bonic was so kind and pleasant to deal with, she didn't put any pressure on me to make a purchase and was very personable. When I did make a purchase and ran into a couple of small issues with my vehicle, Andrew Hubbard was quick to remedy them and went out of his way to make sure I was well taken care of. Overall I would definitely recommend Harmony Acura, in particular Melanie and Andrew.
We found a great car, good price. Sales staff were excellent. I would buy a car from there again.
Let’s call this the 'honeymoon' and 'divorce' experience with Harmony Acura (HA). At first everything was great dealing with HA, as I purchased a used import, all good. Fast forward a week, I end up purchasing another used import and was treated to great service from John. I pick up the car, and no more than 15 minutes of driving the car off the lot the engine blows up, spewing oil everywhere! I offered to have the vehicle towed to HA for troubleshooting. After I provided explicit instructions to Quinn (sales Mgr. and others) regarding troubleshooting/repair, the true (lack of) professionalism and lack of customer service became evident.
After almost a week of waiting around , I collapse the deal, request full reimbursement of the purchase price and all out-of-pocket monies. Quinn decides he wants to be 'right' in an argument with me, bickering over reimbursing me for my out-of-pockets monies due to their vehicle being a lemon. At that point, HA lost a future customer and likely many more customers due to HA's lack of professionalism, customer service, and needing to be 'right'.
Buyer beware
Test driving a vehicle was an easy and helpful process. I went in to test drive a vehicle that my wife drove. After receiving a great offer I tried to go home and talk things over. I asked for my keys back and bunch of things happened including .... Someone coming to take another look at it.... Leaving me somewhat forced to take the vehicle I had test driven home. We did end up buying it so I'm not upset but be prepared they want your business.
Emman our sales man was very nice genuine and helpful. I liked doing business with them and can recommend them they will get you a great price on your next car purchase.
I purchased two vehicles of Harmony Honda / Acura, within a year.
Andrew & Emman at Harmony Acura were excellent to deal with, they went above and beyond to make my 2020 Acura RDX purchase possible.
Highly recommend this dealership to everyone who appreciates honesty, integrity and non - pushy sales strategy.
I am still hesitant when I have to go through the process of getting a new vehicle because I've had super terrible experiences right from the start. When we first dealt with Harmony Honda, this family owned dealership stood out for us right away. We just purchased another vehicle here and it was only possible because of Quinn and Jessica. They went over the top to pick up where other sales reps left off and offered us more value than any other dealership we tired to work with. We were very pleased that we received honest service, excellent value and superior customer care. Quinn is an exceptionally hard worker and if you walk in and out without the vehicle you hoped to buy, you haven't met Quinn or his right hand Jessica 😊.
Not only am I delighted with my new Honda CRV, but my entire experience with Jessica Heinrich was pleasant and straightforward. She was helpful without being pushy. She clearly knows the vehicle and was adept at showing me its features. I can honestly say this was the best car-buying experience I've had, and I've had quite a few. I'm thinking I'll be staying with the brand, and the dealership, from now on.
I very rarely write any reviews but I feel like Harmony Acura really earned this one. I recently picked up a new vehicle here and felt like I not only received the best service and care but that I also received a personalized experience. A lot of places can feel like they are going through the motions yet Andrew, John, and Emman made me feel quite the opposite. As and added bonus really I feel that I was given a very fair price on my trade in and still an amazing price on my new RDX. Even down to the little things like a follow up letter from the dealer to make sure I was still happy is a very nice touch. Thank you so much to everyone!
Harmony Honda is THE best dealership/repair shop in Kelowna. Had another awesome experience with their team. They checked over my son's 2006 Honda Accord and we left without any problems with no cost to inspect and a free car wash, a shuttle into Kelowna (with our puppy) and what more can I say! Another fantastic experience. Keep up the great work!
The moment we arrived at the dealership we were warmly welcomed; Marco and Joe were fantastic to deal with! We bought our vehicle after viewing it online and discussing most of the details over the phone. We scheduled a test drive for the vehicle we were most interested in and one or two others just to be sure. Our test drives went well without any pressure from the salesman at all along the way. We were able to make a decision and from that point, the sales staff did everything they could to make us comfortable between visiting the onsite insurance agent and waiting for winter tires to be installed.
I purchased a new Honda Civic from sales associate Jessica Heinrich. She was very knowledgeable of the car’s features and was pleasant to deal with. No high pressure tactics.
Andrew and the team at Harmony Acura were excellent. When the Acura RDX I purchased from them got scratched when it was being prepped for my pickup, they went above and beyond to ensure the scratch was repaired and I provided with a loaner vehicle to use in the interim. Andrew was consistent in checking in with me, working around my busy schedule, and polite and easy to deal with. In addition to the great customer service, I love my new RDX and how it performs. The quality associated with the Acura brand shines through, not only in comfort but also in performance. I would highly recommend Harmony Acura, and will be purchasing from them again in the future.
Marco walked me through a unfamiliar process with professionalism and diligence. My questions were answered, he was familiar with the product and I ended with a vehicle that I am very happy with. I would have no hesitation recommending Marco and Harmony Honda
This place is amazing. The staff is super helpful. Joe Otoo is the nicest salesperson I've ever met and made Chan feel special and taken care of. Kevan the finance person did everything he could to help her make her purchase as painless as possible. 10 out of 10.
Had an issue with the software in my 2019 RDX A-Spec (Auto wasn't detecting the correct time zone, among other related minor issues). Came in and spoke with Aaron. He was very accommodating on timing to fit me in, as well as providing a loaner vehicle.
He even went above and beyond by being able to provide details of the loaner so that it would not be an issue at work. Aaron was also very helpful in general questions and maintenance suggestions (beyond what the "recommended" are).
Overall a very positive experience.
I recently bought a pre-owned vehicle from Jessica at Harmony. She was very friendly and made the purchase super easy. I would definitely recommend her and Harmony to my friends. She even dropped me off at a family event I was late for while waiting on final detailing. I can't speak highly enough of her!
I had a great experience working with Andrew Hubbard getting my new car! He was very patient and did not pressure me at all. If you are in the market for a new vehicle go see Andrew! You will not be disappointed!
Excellent customer service today at Harmony Acura on a recall. Professional, friendly and on time. My car was returned spotless. I wouldn’t hesitate to recommend Harmony Acura.
Rod and Pam, Simmons Purchase of odyssey. Everyone involved with sale was fantastic. Rory was extremely pleasant efficient and knowledgeable.. We are grateful to Andrew for all his help he really was terrific, Thanks to John and everyone. Rod and Pam.
Harmony Acura is not your average car dealership. They have a great selection of new Acuras and all makes & models of used vehicles. When you go in, be sure to ask for Nick. He's a knowledgeable, friendly, and helpful salesperson who can help you find the right car you're looking for at the right price. They have the biggest selection of used vehicles in the Okanagan region.
Colten Sali was very helpful in finding me a vehicle that suited exactly what I needed. He was not pushy and did not rush me into making a decision. I love my CRV!
We were looking into buying a used SUV but landed up buying a new 2019 Honda. The customer service was beyond excellent. No pressure sales.. Colten Sali explained things so clearly and was very knowledgeable about the product. Colten and Kevin ( the finance) guy , had us in and out of there licktity split. They both had a great sense of humour as well. You feel like part of the Honda family by the time you leave.
You stand behind your vehicles:
I would just like to say thank you to Harmony Honda and Wolfgang in the service department. My husband and I purchased a new-to-us vehicle on May 18, 2019 and after we drove it home, the check engine light went on. It took a bit of time for the part to come in to remedy the problem, but Wolfgang worked very hard to ensure that our new vehicle was repaired and even went as far as to install an airbag that was part of a recall. We don't always hear from others that we are appreciated, but the service my husband and I experienced was terrific. Thank you very much.
Beautiful vehicles being sold by beautiful people. I'm always impressed at Acura.
It was a busy day going from car dealership to car dealership...an overwhelming feeling!
Andrew Harks was our sales rep at Harmony Honda...We were greeted immediately with genuine interest! Andrew was personable and knowledgeable. He made our experience there very pleasant...If you are looking to purchase a new vehicle...ask for Andrew!!
I was visiting from Edmonton, and could not connect my iPad to my 2017 Honda Civic Touring. I came I looking for help, and I spoke to the friendliest young receptionist. She offered to help me but could not leave her reception desk.
She immediately found someone to help me who happened to be Andrew Harks. He was uncertain he could help me was more than willing to take a look. Before long my Audiobook was coming through loud and clear.
Andrew, I felt, went far beyond the call of duty. He was friendly, didn't get frustrated. Once he mastered how to do it, he showed me.
A great big thank you to Andrew Harks, and the receptionist. The world needs more people like you.
Marco and Greg were great to deal with. They helped me get into the car of my dreams with payments that worked for my budget. Although I live 4 hours away they made the process painless and easy. Thank you for all your hard work. Definitely would recommend dealing with this team and dealership and will always check them first when I’m buying a vehicle.
I brought my Honda CRV into Harmony Honda on January 22, 2019 and greeted by Wolfgang. He was very kind and understanding and helped me not only with my problem with a tire. He also found out there was a recall which we had not been aware of. I was in and out in an hour with everything taken care beyond my expectations. What a great experience and exceptional service. Thank you Wolfgang for showing so much care to me today! Marianne
Andrew came out to meet us answered all our questions, got us into a very fine 2017 Civic Touring, Kevan was helpful and engaging in arranging financing, Jesse got us insured and on the road. The whole experience was positive, professional and a great example of customer service by the whole team. We did not feel pressured at all.
Great service - Jeff is awesome. I will never own anything other than an Acura.
We recently bought a 2010 odyssey with spencer being our very helpful salesperson. I can't say enough about the experience he provided to us. Spencer went above and beyond helping us find the vehicle we wanted and did so the entire time trying to find what would best suit our needs. He made buying our vehicle a pleasure and we would gladly return or point our friends in his direction every time.
In addition the service manager Jeff did an amazing job when we ran into a very small blip with our vans tpms. They were very accommodating and went out of their way to make sure they took care of the job quickly and expertly. Surprising both me and my wife with the dedication and quality of service provided. I hope to return time and time again in the years to come to enjoy the value they have added to our life. Thank you.
My name is Raymond Gillingham. I am a fort Mcmurray evacuee.while traveling to Kelowna in our 2015 MDX to live in our camper the service now light came on. I visited harmony Acura service department and talked to Kim Harboway .He was so helpful he serviced my MDX at no charge. this was awesome. I just want to say thanks to Kim and Harmony Acura for all your help. I recommend Harmony Acura for Sales and service
I was fortunate to work with Spencer Larsen on the trade in and purchase of my new (used) mini. After I drove off the lot I discovered a small problem (the back seat wouldn't fold down) but Spencer and the dealership handled the issue without blinking an eye. They stand behind what they sell which is refreshing to see these days. I highly recommend both Spencer and the dealership.
Great place to buy a car!