Really good, decent and professional approach to deal with the customers from start to the end. I really don't have patience to deal with the pushy salesman and the professionals at Silverhil understands this. True value for the car... I bought an used TLX - 2017 and I feel completely satisfied with respect to price, quality, value of the money and in general all services. This dealership really goes above and beyond to take care of the brand name - ACURA!!!
George went above and beyond in finding the perfect vehicle for me. After test driving a couple of vehicles and telling George what I didn’t like about those particular vehicles, George did not try and convince me why I should buy one of those cars, but rather he listened to what I was saying. Based on my budget and preference, George came back with the perfect car for me. George’s exceptional customer service throughout the process of looking for a vehicle, purchasing the vehicle, and follow up exceeded my expectations on all levels. Shortly after purchasing my vehicle I had the unfortunate incidence of spilling the Christmas ham and glaze in the trunk of the car. The smell of the ham and the glaze left quite a mess. I happened to mention this to George during a follow-up call and George was quick to have me bring the car back and had the car detailed to good as new again! Thanks, George!
I have dealt with George Morariu several times, he has always been open, honest and professional. He has become my go to guy for everything auto related.
Great experience dealing with Bob Allen. He was knowledgeable, friendly and professional! If you’re looking for an Acura, he’s your man!
I bought a car from here. I told them i felt something on the transmission of the car and the Shop Foreman test drove it and said it was perfect. No issues. I told them i still felt something on it. They said the shop foreman knows what hes doing and hes an expert. A couple of months later, Transmission is gone and left wife on side of road. Dont buy from here. They lie a lot.
Recently came down and purchased a used vehicle from Silverhill and the experience couldn't have been better. My salesperson Bob A. was fantastic and worked to get me a great deal. All the staff were very professional and helpful and the experience from start to finish was seemless and easy, definitely recommend if you're looking for an Acura
Recently visited Silverhill Acura and was greeted by Bob Allen. He was very friendly and knowledgeable about the cars I looked at. I am not quite ready to purchase, but when I am, I will be dealing with Bob!!
I had a great experience with Silverhill Acura and got a great customer service. Sam helped me to buy an Acura MDX and have the extra options that I wanted. He is fantastic. I strongly recommend Sam to anyone who wants to buy an Acura.
The Silverhill Acura staff is friendly and helpful as well. I also want to thank Mark and Elbert for their nice help and advice.
Apparently, they were unable to fix my car's issue. I have brought it back for two times already with the same issue and same issue appeared again. This is the third time. I tried to call the service department and they didn't answer my phone call AGAIN.
There was another issue when I first purchased this brand new car for one month. Maybe I was just unlucky. But it was unacceptable that no one answered my phone call. I had to file a complaint to make them call me back.
I will never return back to this dealership. Their service department was unprofessional and their mechanic team could not fix my car's issue.
Bob is fantastic person. Always recommend to go to him. Also wanted to share about the Silverhill Acura dealership that I have been to many dealerships, but the level of transparency in the car prices they have is really commendable. Thank you so much for this and I hope that this carries on in future.
Five star service. Without an appointment, I came in to have a quick inspection done as part of a maintenance test Acura is running on my MDX. They completed the inspection and washed my car in under an hour. Awesome service! Thanks Silverhill!
I recently purchased a used VW from Sam at Silverhill Acura and I couldn't be more impressed. I'm not based in Calgary so the entire deal had to be conducted via email or phone and it was still a painless process. They had thorough information were quick to fax or email anything I requested. The day I arrived to pick the car up, it was exactly as advertised and ready to go. I would not hesitate to deal with Silverhill Acura again.
Jackie at Silverhill has been my service advisor for years. He is prompt courteous And always helpful. He explains things thoroughly. In general I have been dealing with silver hill for a long time and they are amazing all around.
Sam in the used car department was a great to work with purchasing my new car and helped make the process nice and easy. Everyone was great to deal with. Glad I purchased from this dealership :)
Always a pleasure at Silverhill whether it be service or financial or sales! I have had Acuras since 2007 and will never drive anything else! Top notch vehicle and service all around! Second to none! Never been dissatisfied! Please dont ever change!!!
Very happy with my buying experience here. Bought a pre-owned vehicle from Sam and appreciated his honesty and responsiveness throughout the process. In the end we came to a deal that was very fair and I drove away a satisfied customer. Would definitely recommend!!
So where do I begin, from Sam to Patrick, George and Jerry, and practically everybody else involved. This was my first time purchasing a vehicle in Canada and these wonderful people made it such a smooth experience. Plus, i got a great car for a great price too, without any pressure from the sales team whatsoever.
Everybody was so courteous and friendly, and provided advice on future car purchases.
Guys, thanks so much for making this experience seamless. I look forward to service visits and future interactions.
Would definitely recommend
Update: 4th March 2020: The car is going strong, one year in. Only replaced tires and wipers. No jiggly sounds, and all electronics work just fine. Was definitely a great find for me, thanks to the team at Silverhill Acura
The folks here do great work on the servicing side. The quality is good and execution speed is fast. The complementary services (ie. fluid top up, car wash and multi-point inspection) are fantastic. I’ve been taking my RDX there for servicing needs for over the past 6 years and it’s been great!
Thanks for a great experience at Silverhill! Mikhail Mezentsez was very informative, passionate and made the buying experience easy and enjoyable. Great knowledge and thorough and transparent about the details.
Thanks!!
Great people to work with. If you like genuine smiles, not like McDonalds where its forced. Good atmosphere, or maybe I came in the right day. Better bang for the buck Acura.
Bob Allen is one of the best sales representative we have ever met . We bought Acura Mdx from him . His service was outstanding through out the deal.we found BOB to be very knowledgeable and patient .He did not push us to buy but the way he treated us we were already convinced . He was super kind . He made sure we get a clean and fully serviced vehicle .He gave us a detailed lesson on vehicle's features. We had great experience buying our vehicle from BOB at silver hill Acura . We highly recommend Bob and silver hill Acura to any buyer.
Mikhail Mezentsev is one of the best car seller I have been met. We bought the Acura car from him. His service is really great. He knows car very well and showed his professional on car sells. He is very polite and patients, not push and not rush. We had great experience with him when we were doing the car shopping.
The employees I have encountered go out of there way to make sure I am satisfied. I feel I am treated like royalty. And there is a good connection better differ Acura and Honda dealership. I guess that’s what it takes to be a luxury brand
We bought our Acura recently through Mikhail Mezentsev. He is one of the best car salesmen we have ever worked with. He was knowledgeable, efficient, genuine, and left us feeling he was working for us. He gave us options and made recommendations based on the information we gave him. We highly recommend Mikhail and the Silverhill Acura Dealership, whom we have been dealing with for 10 years.
Bob Allen made our car buying experience a delight!
Thank you so much for being such a nice salesperson.
Silver Hill Acura knows how to take care of their customers.
So impressed with the service here. Have gone to many car shops around Calgary trying to find deals, but won't go anywhere else from now on. Prices might be slightly higher than a bargain joint for some things, but the quality of the work and customer service are excellent. You can feel confident knowing that you are in good hands and that the job will be done properly and professionally.
So impressed with the service here. Have gone to many car shops around Calgary trying to find deals, but won't go anywhere else from now on. Prices might be slightly higher than a bargain joint for some things, but the quality of the work and customer service are excellent. You can feel confident knowing that you are in good hands and that the job will be done properly and professionally.
Have taken my Acura to Silverhill for service for last 15 years, and always been very happy with the service department. Due to the great service ended up purchasing new car. Dealt with Mikhail Mezentsev, and he made it a very positive experience. Very knowledgeable, enthusiastic and accommodating. Would strongly recommend Mikhail and Silverhill.
Let’s start off with saying I’m not a huge fan of car dealerships, most don’t have the interest of the consumer in my experience.
Silverhill Acura changed that for me, even for the fact I purchased a used Acura from them.
I enjoyed the relaxed no pressure attitude of the salesman, I enjoyed it so much that we drove from Edmonton to Calgary twice to purchase from them.
They were great from the start right through the purchase, giving us lots of time and space to discuss it with my wife.
Naturally you would think once the transaction is done and you drive away they are hands off from any other commitment with you especially living 280kms away.
We had some issues with rain sensing not working on the Acura we just purchased that came to our attention about 4 days later, I contacted the salesman Tony who had sold us the vehicle thinking it went so smooth I probably won’t here back from him and I’ll be left paying out of pocket for the fix, whatever may come out of it.
To my surprise he responded almost immediately saying that since it’s not to convenient to come back to Calgary to have a look he suggested that I go to a local Acura in Edmonton to see what we could figure why it doesn’t work
After the appointment and diagnoses, Acura discovered that the windshield was not installed correctly and started the conversation with Tony about what can be done.
He ask for the number of the individual I was dealing with in the Edmonton Acura and after a short time I was told from the advisor that they will install a new windshield and calibration no charge to me.
Pleasantly surprised coming from a dealer that I purchased a used car from, and I made the appointment to get it done.
Tony at Silverhill contacted me and asked what the outcome was at the Edmonton dealer, he made sure to let him know after the install was complete how it turns out and to verify that everything is working as it should.
This is in my experience how all other dealers should be and I will tell everyone that I know looking for a new or used vehicle purchase to go down to Silverhill and at least have a look at what they have to offer.
Thanks again to Silverhill Acura
I have purchased 2 vehicles at Silverhill and have been a customer since 2006. Service Advisor, Brian Talbot has always provided outstanding service. He consistently goes above and beyond. Silverhill Acura is lucky to have such an employee who really understands customer service.
Mikhail Mezentsev was excellent. His service and follow up was great. He took the extra time and steps to make sure that I got the vehicle I wanted at the right price and made sure I was satisfied with everything. I have been a proud owner of an Acura since 2008 and went back to Silverhill Acura to purchase my next vehicle because of the outstanding service of their staff and I am still very satisfied with the experience.
We were dealing with Mikhail Mezentsev and his service was excellent. He was able to suit all our needs and made the process seamless. Thank you Mikhail for all your help and expertise.
We dealt with Mikhail Mezentsev at Acura Silverhill. He presented as very knowledgeable with exceptional ability to explain everything we needed to know about the car, engaged, patient and genuinely caring. He certainly made our first Acura experience memorable. I would recommend him to anyone hoping to buy an Acura especially new buyers because you are left knowing what you are signing up for. We hope to deal with him again in the future. Thank you Mikhail!
My husband and I were shopping for a car because we have 2 small kids and needed something larger than what we had. We dealt with Robert at the dealership and he was so thorough with all the details about the vehicle we were looking at. He went out of his way to provide the best customer service. And Patrick was great to work with too! We feel these guys did an amazing job helping us get into our new (used) family vehicle. We are so happy with their service and their selection! Thank you Robert and Patrick for really going above and beyond for us!
I dealt with Mikhail Mikhail Mezentsev for over a month. He was very patient, informative and knowledgable. bought 2020 RDX A-Spec. Mikhail was extremely understanding while providing great tips. I strongly recommend him and Silverhill Acura.
Thank you very much Mikhail.
Excellent service. They went above and beyond to help us with a repair and were very helpful with providing a loaner vehicle and committed to doing whatever it took to rectify the problem. 5 star service!!
Seller: Mikhail Mezentsev
My parents recently purchased a 2019 MDX from Silverhill Acura and it was a great experience. From the beginning Mikhail listened to our needs and was very accommodating, answering any questions we had about the car. He walked through all the features of the car extensively, and he really sounded like he knew his stuff. The meetings after went just as smoothly, as he listened to our financial requirements and worked his best to meet them. For anyone interested in buying their next car, I recommend Mikhail and Silverhill Acura.
Great experience dealing with Mikhail Mezentsev he worked with me the entire way through my car buying experience and made it as easy and fun as car buying can be. Highly recommend Silverhill Acura and especially Mikhail
Recently purchased a certified preowned vehicle from Silverhill Acura and have nothing bad to say! The whole experience was very smooth and easy. Recommendation to ask for Robert as he was very friendly and very honest. He educated me well in the different types of models they had and gave useful advice in general. I've owned the car for just under a week and communication after the sale was made has been very easy as well!! Highly recommend if your looking for a used car... ask for Robert you won't regret!!
We visited the pre owned department. It was Tony who helped us with the purchase of our car. He was very friendly and caring. He went above and beyond to answer all of our questions and have our needs met. He made sure we received our car on time, and took the time to explain and answer all of our questions. Colin was also wonderful, gave us a great deal on financing. The entire purchasing process went very smoothly and very efficiently. We are overall very happy with silverhill Acura and will definitely continue with them long term :)
My wife and I were recently car shopping a looked at a number of makes which can be fun.... but exhausting. We dealt with Mikhail Mezentsev at Silverhill Acura and it was a such a refreshing experience. He took time to explain the vehicle's features and technology. He was also a great listener. We had a tough choice to make between Acura and another make which was twice as difficult because while the other vehicle was more suitable for us we just both felt like we trusted him and wanted to deal with him.
We will certainly be recommending him to friends and family as someone to trust and make car shopping a better experience.
Top Shelf Experience ... TLX Elite
The team, Gabriel, Patrick & Colin were all friendly, professional and knowledgeable in their interactions with us.
Upon pickup of our new ride Robert was quick to explain the Technologies we were not quite up to speed on. Henceforth, a Grateful Experience!
Silverhill has a Strong Team for Customer Service!
Thank You.
I always get great service at Silver Hill Acura. They always want to know what else they can do to be better. I went there to get a tire repair and a paint scratch repair. It was all done in the time Darryl Jones, in the service department told me it would take to fix. He also gave me updates on the repair. They always wash my car after any service, which is very nice. I always go to Acura for all my service needs on my Acura cars. I feel they do a great job and they care. Thanks Kim
The service department at Silverhill Acura has always provided my family with excellent service at a reasonable price. Over the weekend, we drove over a screw and got a leak in our tire. We have young kids with car seats and needed that vehicle to take them to a dentist appointment on Monday afternoon. Silverhill was able to get us in on Monday morning last minute and patch the tire so we could make our afternoon appointment. Thank-you Silverhill Acura.
Clean and premium looking showroom. Nice staff!
Wow! So my wife and I traveled from Edmonton in search of a 2010-2012 RDX(it had to be this one for a few reasons). We found one in great shape at the Fish Creek Nissan certified used car department. The next day back home, we heard a terrible grinding noise from the front while braking, not even 500 kms at this point. We drove back to try to get the issue resolved only to be told "it's normal" and that "they would replace the brake pads if we paid for them, that they would cover the labor" and "only if it was done at their dealership". Sounds decent, but still unreasonable considering they treated us like little children and lied about the sound being normal in the first place (very ugly grinding with a rattle to boot), add to that the fact we would have to drive back to Calgary a 3rd time to save what would amount to $70. Frustrated with their lack of expertise and disregard for our satisfaction, we took the RDX to Silverhill Acura to get it diagnosed. They charged us $25 for the diagnosis and were so friendly, I felt as if I was regular customer of theirs. As it turns out, Fish Creek Nissan had put cheap aftermarket pads on and not Acura OEM recommended pads which apparently has caused a few complaints in the past with these particular models(OEM is recommended for a reason, unless you're upgrading). The Acura service department gave us everything in writing and told us to call them with any concerns or debate with Nissan over the diagnosis. The best part is, this was AFTER we explained our situation and indicated that we would most likely not get any of the work done at Silverhill due to the long commute, which is privately owned... that says a lot right there. Sadly, we are currently in a fued with Fish Creek Nissan. But I thought I would take a moment to share my experience with Silverhill because my wife and I were treated like royalty there. Darryl Jones and the lady who helped us(sorry we forgot your name) - thank you for your support and your smile. You gave us the confidence we needed for the trek home.
Purchased 3 vehicles from Silverhill (thus far) and all services obtained from the dealer.
This dealer deserves best of compliments on all aspects.
Have been driving Acura vehicles for over 10 years now. Purchasing a car is a breeze - regardless of your technical background and car knowledge - everything is thoroughly explained and shown how to use it. Never experienced any technical problems (was I extremely lucky?) with any of the cars. Did all vehicle servicing at Silverhill Acura. Fantastic service department, super knowledgeable and prompt staff. Sometimes (when they are busy) had to wait on the phone for a couple of minutes, but EVERY time the service was an absolutely positive experience. Car is always washed clean, serviced promptly, shuttle service is great. Overall experience - 5 out of 5. Highly recommended team of professionals, from sales to management to leasing department to service team.
I recently purchased a 2013 Acura TL. I LOVE MY CAR! It is a fabulous addition to our family and as my first Acura, I am very impressed! The Sales process at Silverhill Acura was flawless from start to finish. I felt welcomed and appreciated both during and after-sales follow-up. I sincerely look forward to interacting with this dealership for many years to come. They have exceeded my expectations and I do not hesitate to recommend Silverhill to those of you considering an Acura....A great dealer and a great manufacturer.
I experienced one of the best moments of my life when I walked into Silverhill Acura, I have remembered the date since, it was March 21st, 2010 when I entered the beautiful royal looking building. I was welcomed by a warm and friendly man, (I think he was the manager, but I could be wrong) and he made sure I felt extremely welcome to the building and he even showed me his private back room. This was very interesting considering no other Acura dealers would do this for me. Well to end this paragraph, I just want to say that Mr. Manager was extremely amazing, I love it a lot and thanks for the Acura!
I’ve been a Silverhill’s customer for over 4 years now and don’t have anything to complain about. Customer service staff in the basement is courteous and remembers my name believe it or not. They accommodate my need whenever I ask and tell me if they can’t; no empty promises made. Business staff on the main floor is just as great and promptly replies to every inquiry I have. Shuttle service is very convenient and punctual.