Mazda Tribute, misfire was diagnosed.
Service man called and told me that sparkplugs and coils need to be replaced.
Next day he called me saying that it did not help and main computer PCM needs to be replaced.
He asked 1600$ + Tax.
I refused the offer and found couple used PCM.
First one was with different ID number
Service man told me they copied my data but can’t make it working properly.
Why did they need to copy my data?
All you need is to download the latest software image from Mazda and flash it.
After consulting with someone he told me that board is different and there is nothing they can do.
Do you expect Mazda dealer to know that different board will not work?
I would say “YES”.
I brought second PCM with the same hardware ID.
Can you imagine my reaction when service man called me telling the same bs.. ?
They copied my data and got “Cruise Control” module so my ABS will not function
I was asking again:
Why do you need to copy my data at all?
Just flash it with latest factory image!!!
The same pause with not understanding what I am talking about…
So here are the charges:
1.2 hours diagnostic --- they probably charge for the first wrong one to replace my recently installed sparkplugs and second one when they determine it was PCM.
Consider most dealer’s services would waive the diagnostic charge if you do repair.
0.5 hours – spark replacement, which was not necessary to do
1 hour – coil replacement.
Question: How can you replace sparkplugs without taking coils out?
They just consider customer an idiot…
3 hours – computer flashing.
You can find a lot of video on internet where people do Ford escape PCM flashing for 10-15 min.
And what do I finally have?
About 800$ bill for sparkplugs and coils and 5.7 hours of their labor.
As guys have no idea how to flash PCM properly I will have to visit another service to flash PCM with last factory image.
Conclusion: Absolutely unprofessional service but very professional robbers.
I just purchased a vehicle from the team and had an amazing experience. Fabian, Curtis and Katie were exceptional and I definitely recommend this dealership. It’s hard to find great customer service in any industry today and the team was second to none!
Well done New Roads Mazda. You have a customer for life!
Overall I had a great experience here purchasing a used vehicle. Lorenz was very helpful and accommodating, and the dealership even did some minor repairs that a mechanic had recommended for free. They were also quite flexible on things like extended warranty and deposits.
Excellent service. Emily checked me in and she was an absolute delight to deal with. Jeremy did the safety on my car. It is so refreshing to deal with a mechanic who is friendly, honest and skilled. I highly recommend Jeremy for anyone who is looking for a mechanic.
Just leased my second car from New Roads Mazda. The experience was great as always that I didn’t even need to look anywhere else. Mac is always very professional, honest and fun to work with in selecting a vehicle that suits my needs. Curtis and Katie were also great to work with. I highly recommend this dealership.
Just bought a 2014 Mazda6 from here. The service was amazing from the first time I stepped in there. I was able to get a great deal on an amazing car and couldn’t be happier. I’d recommend NewRoads Mazda to anyone wanting a quality car with great service. Thanks for everything. Special thanks to Mac Reeve for making this possible
Just took home my new BLUE Mazda3 Hatch and I love it!
From the moment I walked into the showroom, everyone was very nice and polite. My salesman, Mac was very knowledgeable and answered every question I had no matter how trivial. He took the time to explain the inside of my car before I left. Mac and Brendan made Pick Up Day of my new BLUE car exciting and fun! I would recommend this dealership to anyone! Thank you for helping me pick the best car for me!
Probably one of the best car dealerships in York Region. The sales team there doesn't make you feel uncomfortable, they will work with you to get you the car of your dreams. They're not pushy or try to sell you something that you're not looking for. My sales rep Mac, was highly knowledgeable, friendly and professional at all times. He understood what my needs were, and did an amazing job to meet them. Would highly recommend this dealership, ask for Mac!
Had a great experience purchasing my first vehicle from Mazda. Salesman Mac was very patient and efficient during the whole process and made sure I left happy! Thank you!
Let me preface my comments by stating that the sales person Eddie and the Sales Manager Aaron both acted in a caring and professional manner.
However, my experience with the general manager has left a bitter taste in my mouth.
My daughter traded in a jeep on a 2019 Mazda3, and was given a trade in value of $8000,.The general manager said he would "cut a cheque for $8000". However, the trade in allowance was later listed as $7100. The general manager told Mazda Canada, after I complained , that the trade in value was $8000 all in(tax included) which wqs totally false. Further, he included an environmental package at a cost of $937 in the purchase agreement without explaining to her that it was an option. Upon signing the final documents my daughter said she thought the package came with the new car.. Shame on him..
In response to your invitation to discuss the matter, I would gladly accept if I thought further examination of the issue would be fruitful. However, considering that two of your seasoned staff were perplexed with your approach and were unable to provide me with an explanation as to why the two numbers varied, I highly doubt we could come to an understanding. Anyways, my daughter and I view this as a life lesson and will move on. Thank you
Staff here are the absolute best. Our sales rep, Mac made our brand new purchase as first time buyers that much more easy and very exciting. Great communication, super friendly, overall very pleased with the service at New Roads Mazda. Thankful to be apart of the Mazda clubhouse!
Awesome no pressure sales people at NewRoads Mazda! Aaron V was knowledgeable about the car I was test driving, and a gentleman throughout my experience there. I had already driven a few Mazda 3 cars at other dealerships so this was a quick easy sale on both ends. The car was better than I thought it could be by the online ad. After 20+ years of buying, driving and dealing with the big 3 domestic makers, I think they are now a part of the past. Zoom Zoom!
Amazing dealership, I called over 25+ dealerships if they could beat the offers I was receiving for purchasing a Mazda 2016 CX-9 GT, and the only dealer who beat my offers was Warren Harrison, outstanding customer service, knows how to treat his clients with upmost respect. Lots of knowledge, and treats each customer as if you already part of the Mazda family. The rest of the staff is very loving and caring and Courtney takes great care of customers who have purchased a vehicle.
Warren Harrison is the guy you want to meet, I can guarntee he will get you a deal better than any other dealership can offer you.
Thank YOU NEW ROADS!
You all are the best!
Treated like a loyal customer. This is my second purchase of a Mazda 6 with NewRoads Mazda. I have to say that Gary MaGuire was on top of everything. He called me to let me know that the Mazda I was looking for was finally here! I had shopped around and he gave me the best deal, insured I was taken care of all the way and even called me to ask if I was enjoying my car new. This is truly customer service at its best! You don't find too many people like Gary.
Planning to come back and purchase a car with my son.
You're people we can TRUST!
I just bought a Mazda 3 GS Sports form Warren Harrison and Aaron Cisco.
This is the one of the best sales experience of my life.
Lots of product knowledge and seen the great teamwork.
They accommodate all my requirements for early delivery and with positive attitude.
Looking forward to the same kind of customer service when it comes time to bring the vehicle for service.
Thanks for good work and keep it up.
The best Mazda dealership I have ever dealt with for service, the technicians work very fast and noticed problems other dealers had overlooked. They also have a great modern showroom and lots of inventory, both new and used, to peruse
The best car dealership I ever dealth with. This guys really work hard to get you a deal. Sales\Service staff very frienly.