This dealership doesn’t have any sympathy for clients who do not live in town. This is my third time here in months. I do not live in Regina so every time I have had issues with my almost new 2019 Jeep Cherokee I am forced to drop my car off and wait.I bought the car from a dealership. First problem it’s the issues the vehicle has. I have been in for a filter that sounded like and air fan for no reason. Second problem I have been here twice with electronics issues saying my tires were low when they were full. Now I am here for my second time where the cars visual display for music heat, car warmer, phone is out with lines one the screen. When I brought the car in last time the second I got here dropped the car off and 20 mins later someone came to tell me there was no issue and the display was on. I showed up today all 1120 and was informed they would not be able to look at it until after lunch? Which starts at noon? Why would a dealership put all there staff on lunch at the same time? Is your job more valuable then me missing work?
Customer service is to be desired. They have no issues wasting hours of my day with several trips to the dealership to never actually fix the problem. I wish I didn’t buy this car so I wouldn’t be obligated to come back here as it better be under warranty as I have had the brand new car just over a year.
Beware of service department although they may fix your car they will not care about you or your time. I write this as I am expected to wait here at least two hours plus.
What a joke.
12/21/2020 | Crestview Chrysler Dodge Jeep
Hi Matthew, we appreciate your business and the feedback provided. As we discussed last week, moving forward it would be best to book an appointment before coming to the store so that we can better serve you and minimize your time away from work. We're pleased that we were able to fit you in and solve your radio issue and hope to see you again in the future.
Brent did a really great job helping me get a new vehicle. I will recommend him and the dealership
When my van was in for repair I was given a Dodge Journey as a loaner. Loved the car as it had AWD and my van didn't. When I went to pick up my van I ask if it would be possible to get a trade in value while I was there. They took me right away and Brent Wright was very helpful in showing me Journeys that were used but in great shape and within my budget. He was very courteous, professional and accommodating. The next thing I know I'm driving home in a new car. I absolutely love the car with so many new features that I had never had before but Brent took the time to show me how everything worked, even got my bluetooth set up.
Thanks Brent
I purchased a used 2017 truck from Crestview Chrysler after owning it for 8 days I discovered the front end of the truck needed major repair and was sold to me in a condition that was not safe to drive. A separate dealership handled the warranty work on the truck. I do not recommend anyone take there business to Crestview Chrysler. They say there vehicles have been through inspection but to miss something this major should not have happened. The staff at Crestview Chrysler cleaned their hands of it when I informed them of the issue.
Hoping to get service appointment, tried email and left voicemail, they never replied back or phone back. Been a client to them since 2015. Giving them a chance to step up their game or a loyal client like me will just go to other dealership next time.
I just traded in my Jeep for a newer model with Crestview dealership and let me just say that they went above and beyond to make sure I find the car that meets my needs at the right price for me. I was treated well and all the employers I came in contact with were very kind and courteous. They are very professional and reliable and they have great prices and delaes that make it worth your while. They are very respected and upfront about everything and most importantly, they will do everything they can to make sure you leave with a smile and a satisfied heart and mind. I highly recommend visiting the Crestview dealership.
Great visit. Very personable and reasonal professionals to deal with. Highly recommend
Came in to check out a used truck. Cam B helped me and sold me on it. Easy to talk to and I felt I was treated fairly. Got a great price and looking forward to the Ram.
Dealt with Cam at Crestview and he was 1000% amazing. Was open, honest, no games and got us a fantastic deal after a lot of hard work on his end! Will buy my vehicles from him from here on out! Highly recommend if you want an honest experience and fantastic customer service... even after you buy the car!
Can was great and very helpful. He helped me trade in my current Jeep and get a new vehicle. Thanks Cam for the smooth transition.
Recently purchased a 2016 Jeep Rubicon from them. Cam was our sales rep and he was absolutely amazing. We live about 3 hours away and he was able to set things up via the phone and then when we got there it was so quick and easy. I have purchased many vehicles and NEVER have I seen it so seamless, smooth and quick!
Cam in finance was also great and made the paperwork side quick and painless. He was great to explain the details of everything and discuss the warranty and extras that are available without any pressure.
Thank you to the great team at Crestview in Regina! Top notch!
Ps. Cam in finance... grow the beard ;)
I bought a brand new truck from here a couple years ago. The sales team was great to deal with. The service department on the other hand is an absolute joke. This is the second time I've tried making appointment to get my truck in to have some recalls fixed. I'm from out of town (250km away) and I cant even get through to speak with anyone. Last time I sat in Regina all day and they never got my vehicle in, had to spend the night to get it fixed up the following day. This time is no better, today is Wednesday and I've made 4 calls since Monday and everytime I leave a message with my name and number. Still haven't got a call back! Its been 3 days! Cant wait to trade this truck in and go somewhere else. I will never do business at Crestview Chrysler Regina again. Customer Service...Doesn't exist.
- My sister had some car troubles, and Steve from Crestview Chrysler worked as hard as he could to get the problem fixed, and resolved as soon as possible! Steve was very aggressive in making sure my sister got the best deal possible, and made us feel comfortable in the entire process. We didn’t have to wait long, and he was very respectful the whole time. He communicated with her, and all questions were answered! Highly recommend people to go to Crestview to get a good deal. Perfect way business should be handled! 5/5 easily.
- My sister had some car troubles, and Steve from Crestview Chrysler worked as hard as he could to get the problem fixed, and resolved as soon as possible! Steve was very aggressive in making sure my sister got the best deal possible, and made us feel comfortable in the entire process. We didn’t have to wait long, and he was very respectful the whole time. He communicated with her, and all questions were answered! Highly recommend people to go to Crestview to get a good deal. Perfect way business should be handled! 5/5 easily.
As someone who lacks knowledge in vehicles, and the sales of vehicles in general, I feel lucky that I’ve found somewhere I can count on when I have any confusions or concerns. Steve, Cameron (of finance) and his team have went out of there way to ensure I have a safe, visually appealing vehicle. They have also answered any questions I had to help me understand the process. This is important when looking for a dealership. I feel satisfied as a customer. 5/5.
What an amazing experience. I got way more truck than I expected for what I wanted to pay. Steve and Cam did an outstanding job, were easy to talk to, and treated me and my family like we were one of them. I can’t imagine going anywhere else and will definitely recommend to all my friends.
To begin with, we were warmly welcomed by the Receptionist.
Brent Wright was a pleasure to work with. He is not a salesman; rather, he is a diplomat. He of course has to look after himself and the Dealership, but I felt he was really working hard for us as well. My wife and I were treated honestly and fairly. Brent treated us with respect and support as we truly felt he was trying to provide excellent customer service to us. Like any car buying experience there were hurdles that Brent truly and genuinely helped us to overcome. I thought Brent worked hard on our behalf to complete the transaction for us.
Cameron Clarkson dealt with our finance portion. He was very helpful and put us at ease as purchasing a vehicle can be stressful. He completely explained our options available to us.
At no time during any of the process did we feel any pressure. They sincerely wanted to work with and for us.
We have no hesitation to recommend the Dealership and certainly Brent and Cameron to anyone contemplating purchasing a vehicle.
I called in near mid-afternoon about my driver's side window not being able to close. It was all loose within the door and likely came off its track. Being that it was one of those -30 days, in February. I was concerned about leaving it all night and into the next day. I talked to Kevin about it over the phone. He said that they were completely booked but, that I could bring it in. He'd see what he could do. When I arrived there, I was waiting to speak to him. He was on the phone, running off to the service bays, coming back and talking to other advisers and round and round. It was obviously quite a busy day for them. Finally, when he got to me, he sat down, put his hands together and looked me straight in the eye. "Now. What can I do for you?" Is what he said, giving me his full attention. I thought that was amazing, as I can not think of any other time in the service industry, where someone does that anymore. He remembered my call and said that "Yes. We will get it done for you one way or the other. If it has to stay overnight, I'll make sure that it stays inside the shop here. We don't want it outside with the window open." Within a couple hours, Kevin had called me back. It was all fixed, they had changed the part. No charge. It's under warranty. Incredible service! Thank you so much.
Excellent Service, Kurt and Andrew were awesome. Everyone was so friendly.
Thanks
AWESOME DEALER !!!! A great deal and great purchase experience. Kurtis understood exactly what I wanted and I was in and out of there within an hour. This is the way to buy a car. Kurtis and his professional internet team were the best. I will buy form them again and again. Mg
IT WAS THE BEST BETTER THAN ANY OTHER DEALER I HAVE BEEN IN FOR 20 YEARS OUR SALE CONSULTANT WAS TRENTON "TJ" RACETTE.WE WERE LOOKING FOR A 2013 DODGE RAM 1500 LARAMIE LONGHORN WITH ALL THE BELLS AND WHISTLES.HE WAS RUNNING ALL OVER THE PLACE TO HELP US GET THE BEST DEAL.AND HE DID GIVE HAS A DEAL WE COULD SAY YES.
I WILL GET THE TRUCK IN 2 DAYS.2 DAYS BECAUSE WE ARE GETTING RUST PROOFING,LEATHER PROTECTION,PAINT SEALER,AND A SPRAY IN BED LINER.
THE PROTECTION PACKAGE WAS FREE AND WE ALSO GOT 1 YEAR FREE OIL CHANGE.
THANK YOU CRESTVIEW CHRYSLER FROM OUR FAMILY
My wife and I recently purchased a 2013 Grand Caravan from Crestview. I initially placed a call and spoke to Bruce, we talked about the van I wanted and he said he'd get back to me shortly. The van that I wanted had pretty specific requirements so some searching was required. I e-mailed Bruce what I was after and subsequently got a call from his manager Cody Wood. Cody worked with me to find a van with what we wanted, and after an extensive search and many phone calls and e-mails between us he came up with the goods. He actually came up with a better option that what I was after, plus it's a brand new 2013, not a 2012 as I originally requested. He even had one of his people drive to another dealership in the province to pick it up for us. We also got an excellent trade in price for our 2009 vehicle (alot better than what some of the other dealers were offering). My wife and I have nothing but good things to say about how we were treated from start to finish. The service was great, the price was great and we never felt pressured throughout the entire process (we talked to another dealer in town for comparison before purchasing from Cody and the feeling of pressure from them was terrible). Cody and the team at Crestview did an excellent job, and I would have no hesitation in recommending them to anyone thinking about buying a new vehicle. I know we'll be going back to visit them when we need a new vehicle. Thanks again and I'll see you soon when we come in for our free oil change. Regards,Derek & Nicole Pollock
Over the years I have bought ... new cars, used trucks, private sales, dealership sales and off used car lots. I have owned over 20 vehicles in the last 30 years and I have to say .... FINALLY!!!! Finally someone's got it right! I am so sick and tired of dealing with crooks and incompetents and that's pretty much what is expected anymore (sad). So I walked into Crestview with the same expectation and a little defensive, only to be treated to the best service, fairness and honesty, I have experienced in all my years. Let me put it to you straight .. if you are in the market, go see these guys and I all but guarantee you will decide to buy. Thanks to everyone at Crestview for the great experience.