I purchased a new Atlas from Taylor VW. Syed Naqvi was great to deal with. Answered all my questions, dropped a vehicle for a test to my home and never put any pressure on me to buy a vehicle. He was a pleasure to deal with.
Nice enough but got the same old answer from them period. Those parts are obsolete. Yea it's an older getta diesel with 45000 on the clock. Guess you don't repair vw s anymore
Just get a new one
Very Professional sales team. Aspecially Sayed who help me out to get the car as per my budget.
I've had warranty work done here and they are always professional and courteous. Overall very good experiences with the service and parts departments.
I've dealt with a few car dealerships in Regina however this dealership doesn't give off the vibe of car salesman type place. They are very honest and true to their word. The part that has really stuck with me is when I dropped off my car for service and when I returned the service manager knew the keys within the pile that belonged to me. That small item sits well with me and it shows that they pay attention to the small details.
We are very happy with our service and our brand new vehicle for our family! Our salesman, Ahmed, was fantastic and helpful while we tried to shop for and buy a car with a not so enthused newborn baby in tow. Thanks for everything!
I have been dealing with Taylor VW since 2015 and they are the only dealership I trust. Good service and knowledgeable staff.
Ahmed was amazing to deal with, made us feel comfortable, went over and above what I expected. It was a great first experience for buying a new vehicle.
Thank you so much for all your help
Highly recommend
Number 3 vehicle from Ahmed and the sales crew @taylorvw regina. Words can not express the way that they look after us and how they go to the end of the world for you. If anyone is thinking about buying any vehicle Ahmed is your guy. You will never be disappointed.
I took my car into Taylor Volkswagen for the first time today, and was totally impressed with the level of service! I purchased my car at the VW dealership in Saskatoon and I dreaded having to go there for service. Not so with Taylor Volkswagen!
I took my car into Taylor Volkswagen for the first time today, and was totally impressed with the level of service! I purchased my car at the VW dealership in Saskatoon and I dreaded having to go there for service. Not so with Taylor Volkswagen!
Sales staff were really nice. Not pushy at all.
Purchased my used 2016 Jeep Cherokee with Ahmed at Taylor VW. The whole experience was superb! The car had a couple of issues which they fixed no problem and they gave me a vehicle to drive in the meantime. I would highly recommend Ahmed and Taylor VW’s lot in the East end on Quance Gate, it’s a hidden gem and the customer service is excellent😊
Very disappointed. Travelling from Alberta to Saskatchewan. Outside of Saskatoon my car started making a loud noise, called the dealership had to leave a message, waited an hour for a call back. I explained the situation to the service attendant and asked if they could possibly get my car in for a diagnostic as I have a warning symbol. Apparently there service department is 2 weeks behind and can’t spare 15 minutes to help an out of province traveller. You don’t plan to have car trouble on your trip! Sorry folks of Regina to have to deal with a subpar Volkswagen dealership.
Was good dropped a vehicle and keys off after hours pretty straight forward instructions on the late-night drop envelope 👍
Awesome service. Some real top notch people there! 10/10 will be back. Also the Salesman i dealt with, Syed is the absolute best to deal with.
I was travelling from Edmonton to Brandon and had an issue with my Golf R misfiring. I made it to Regina and got them to look at my car the next morning. I told them I had some after market parts and they were ok with that. Then they tell me because of the after market spark plugs they won't be able to work on it under warranty. They don't even have any spark plugs for my car. Tell me it'll be 3-4 days to get them. Then the service advisor tells me to go to Canadian Tire and get after market spark plugs!! He just told me that they weren't going to work on it because of them!! So they charge me $184 for a diagnostic fee but didn't even diagnose the problem. They didn't tell me what was wrong. Isn't that the definition of diagnosis? I'm not a fan of Taylor Volkswagen.
Excellent after sales service. 10 out of 10 stars to Ryan the manager, Jamie Kruse and Kevin Taylor. I bought a car 4 years ago used and it had an issue with it and this Team promptly, very uncomplicated attended the issue, provided me with a courtesy vehicle and also completely detailed my car. This is truly Taylor Made Satisfaction. I recommend this place to anyone!!!!!
Okay, this is my second and more objective review. The first one was negative, why? Because I was angry/upset at what I thought was the lack of service. I was wrong
However, this one is more accurate. The team at Taylor VW is great and courteous. They duly on followed up with my initial complaint about my air conditioning and got me into the service department. I was given a loaner vehicle to use while it being fixed and was assured it would be covered under warranty.
They also let me know that they were backed up on service due to short staffing secondary to COVID-19. Alas, I was impatient and posted a negative review.
Ahmed Al Abbad was quite helpful with getting things organized. Thank you 🙏🏾.
The people at Taylor Volkswagen were a pleasure to deal with. Answered all my questions, were understanding and very helpful. Unfortunatly due to personal reasons couldnt make it from out of town last minute to purchase a vehicle I was dealing on. They were u understanding of the situation and very polite. Next time I am looking for a vehicle will definitly check here again.
Great place, easy process, was able to do a deal over the phone and pick my car up on a Saturday!
My husband and I just bought a Golf R and are thrilled with our purchase. Not only is the car wonderful, the service that the Taylor Volkswagen team showed us was exceptional. Their customer service, attention to detail and professionalism were above all standards. A special shout out to Dean, Ryland and Jaime - thank you for everything! We surely will be back.
Purchased our Atlas from Kira and the whole experience was lovely! Dealing with the Taylor Volkswagen team was night and day compared to any of the other dealerships we have dealt with! The service department even made sure that the vehicle had the new winter tires and rims put on even with such short notice (an hour until they went home). Can't say enough!
Carter and the staff at Taylor Volkswagen were excellent to deal with! They went above and beyond to make our experience the best it could be!
Recently bought my car. The customer service is great! Really had fun talking with Mr. Oleh and his team. They will make you feel at home. 10 out of 10 would highly recommend this place!
Bought my pre-owned 2018 golf from this dealership and was very impressed. They worked with me for the whole process, were extremely patient and didn't try to sell me anything I didn't need. Big shout out to Ahmed the sales associate who helped me pick out my car, Dean the used car manager who helped with the entire process, and Carter the sales associate who helped me at the end of the sale, was very impressed with all three of them. I would recommend Taylor VW Regina to anyone looking for new or used vehicles.
I dealt with Saskatoon Volkswagen and to sum it up if Saskatoon Volkswagen was a person I'd push that person into the snow. Management is a joke, customer service is a joke, in house warranty is a joke, just one of the many examples I have is that 5 days after I bought my car in Regina a low beam headlamp burnt out, like a $20 bulb. Saskatoon wouldn't give me a bulb since I bought the car elsewhere, while in Regina I was still on unlimited warranty. Saskatoon Volkswagen makes the entire corporation look terrible. I even go to regina for oil changes, they are that awesome to deal with. Saskatoon charges $16/litre of oil and Regina is $12, for the same damn stuff. Regina also topped off my tank a few times for making the drive there. I will never set foot in Saskatoon Volkswagen again unless it's for a key battery. 100% satisfaction in Regina. Zero regrets.
High quality German cars with high quality service, is needless to say anything else
This is the second vehicle I’ve purchased from Ahmed . There’s no bs, just a smooth and easy purchase process. Highly recommend Ahmed and the rest of the Team at Taylor VW.
Ahmed is the most fantastic salesman, looked after us from start to finish, very polite and made buying a new vehicle a really fun experience. Helped out with entertaining the kids and truly went over and above his duties. Would highly recommend him to anyone looking to buy a vehicle from taylor vw.
It wAs an Astounding Customer Service that was rendered to me by Dean and Carter.
Dean did a very amazing job, he helped me beyond all thru the process of getting the car that I want.
Carter did fantastic in assisting me too and so so accommodating.
These guys did really an awesome job to help people.
Dean exhausted all options and ways to get you in to the car that you want and with reasonable price.
You can feel that they are not just those kind of people who are just After their Sales but they have their true intentions to help people as well.
Thumbs up for these guys!!!!
For sure , I will definitely recommend Dean and Carter...
For those people looking for a vehicle,
You better see Carter and Dean, they won’t let you down👍👍👍
Carter was great!! He had such a positive attitude and very easy to talk to. Most importantly he knew all the features of the car and answered every question honestly, which is rare to find. I would highly recommend going to see Carter at Taylor Volkswagen!!
My car broke down a week ago we had it towed to Regina they looked at it thar same day and ordered the parts . They gave me a courtesy car to use for a week . I picked it up today . Nick in the Service Department kept me updated as to what was going on while my car was in there. He was very polite and curtious everytime I spoke to him. He certainly made the whole experience alot better. So a big Shout Out to Nick . Thanks.do much !
I find the staff at this dealership to always be very personable, knowledgeable and professional, and I appreciate the excellent service I always receive.
Having a tow package installed,looks good can't wait to try it out, don't forget to use your Experience Plus card when getting service done, cheers
Ahmed is incredible! I have bought 2 vehicles from him and he goes above and beyond to make sure I get exactly what I want. I recently got a new passat and it is my first VW I've ever owned and I absolutely love it! Thank you for your great service Ahmed! And kudos to Jamie as well. I appreciate everything guys! Thank you.
Thank you so much Ahmed for all your knowledge, patience and kind smile as I purchased a new Atlas. Ahmed worked tirelessly before, during and after the process to ensure that I was happy with my purchase. If I could give him more stars I would. It was a pleasure doing business with you Ahmed.
the sales and sale manager are friendly. I feel they do care about what customer thinks and find the slution for you. I am very happy with Taylor Volkswagen.
Excellent service, loaner cars would be nice but the shuttle is pretty great.
Service department did a great job on our Atlas. Service rep was friendly and thorough in their repair.
Working with Ahmed at Taylor Volkswagen has been a fantastic experience. He is a very understanding and helpful. Working with him to get a new or used car is a breeze. You will not be disappointed!!!
I’d give 20 stars if I could. Keith has got to be the best car salesman I have ever dealt with. He sold me my GTI back in 2012, sold my mom her Jetta back in 2011 and now sold me a 2019 Atlas and couldn’t be happier. Very professional, makes sure your 100% happy, doesn’t try to over sell you at all. He’s very good at his job. The customer service at Taylor Volkswagen is absolutely amazing. I’d highly highly recommend this dealership to get either a new or used vehicle hands down!
Our experience has been so far so good. Key thing after buying a new car is that the dealership is not treating you differently AFTER you buy the car. So we had one or two issues that we thought dealership would not take responsibility for after we took the car home. Instead of brushing our concerns off, they addressed them in a timely time frame and fixed the issues. Our product specialist, Vika, was very helpful in addressing our issues without inconveniencing us. Also the receptionists were quite friendly and proactive in ensuring we were assisted when we first went into the dealership. The dealership also looks nice and comfortable
My experience at Taylor VW has been very positive. All of the people I have been in contact with have all been very polite and helpful. Victoria Semenovych (my sales rep) has been so helpful and kind. She has been very patient and very thorough with her explanations re: service and the operation of the vehicle. I am lucky to have had her as my sales rep.🤗!
Ahmed was one of the most helpful salesmen I have ever met. He found us a car that perfectly fits our lifestyle and our budget, from test driving and finding a model we were interested in, all the way to the financial end, he was very knowledgeable and helpful from start to finish, of the entire process. I can guarantee our next vehicle will be coming from Taylor!
Had a fabulous experience purchasing a new car in February. Our salesman Alvaro Santamaria was great. It was very much a no pressure situation.
We had originally went to look in the fall and fell in love with the 2018 Atlas. He gave us his card and said to call or email when ready. We finally decided to take the plunge in February and sent him an email. Within a few days we had a test drive scheduled and a few hours after that the deal was done!
Since then we have been back for the customary 6 week service visit. All went smoothly. Wash job was fantastic!
I'm looking forward to continuing to work with their team in the future.
Great service
Very friendly, great to deal with! Love my Tiguan!
I have never contacted a dealership and told them what I wanted and they say they don't have that on the lot and I asked if they could look and bring one in from another dealership and was told no. The salesman made no effort at all and was kind of rude. I guess I will go buy else where.
Hmmm...maybe I need to let this go because this experience goes back about 15 years but now with this opportunity to discuss publicly, I'm taking it.
We bought a used VW beetle. It was sold to us as a "re-certified" vehicle in that it would have an extended warranty applied to it. To start, the car ended up being an absolute lemon but to add to that, about a month into our ownership of the vehicle we had a problem with the rear hatch closing properly. When we informed Taylor VW that we needed that repair, they had absolutely no record of the car being sold as re-certified and we had absolutely no warranty on the car at all. Later we spent a good deal of time at the Regina public library finding a newspaper ad that did in fact advertise the car as a re-certified vehicle. Even with that evidence in hand, Taylor VW did nothing to correct the problem.
I don't write this review lightly because I do realize how devastating bad online reviews can be to a company but this experience still rates as my most disappointing retail experience ever.
Amazing service and beautiful selection of cars. If you need new wheels you would be missing out if you didn't see them first!