It was a low pressure, hassle-free and painless buying experience. Rosa Rodriguez, our sales rep, was prompt and professional - we got the exact vehicle we wanted at the price we were comfortable with. We are very pleased with Taylor Creek VW and their staff.
My wife and I bought our first Volkswagen last week with the help of sales Rep Rosa Rodriguez. It was a very pleasant experience and we were able to get what we were after at a great price and a more than fair price for our trade in. We were not sure how weird it might be in this new and strange time of shopping during Covid-19 but they had that covered by appointments only (so far) and hand sanitiser everywhere. I only wished that we could have shaken Rosa's hand and her friendly and helpful boss's. We highly recommend the Taylor Creek Volkswagen experience to anybody shopping for a new vehicle.
We are 60 years old and have bought a load of vehicles between us and this is the first time neither of us felt rushed/pressured/screwed after leaving. Thanks you and see you again soon.
We wanted to let it be know what a fantastic experience my wife and I had when dealing with Taylor Creek Volkswagen yesterday. This was our first visit to this dealer and our first purchase of a VW product. The staff were very welcoming and made the whole experience enjoyable . In the past dealing elsewhere we always left feeling pressured and screwed over. A big thank you to Rosa Rodríguez our sales rep for making this an enjoyable experience with no pressure what so ever and having a few laughs in the process.
Thanks ,
Mark and Nancy-Ann Macey
They were aces In terms of friendliness and service, but ultimately the price is too far off comparing to competitors and the amount of discount so I didn’t go with them.
Taylor Creek service Dec 2 2019 —CHECK YOUR INVOICE!
The work required was done as requested BUT... the work order showed an item (adding w/w fluid at a charge of $3.75) that I knew was not done. Although the charge is minimal, it is disappointing to see bills being padded. When the service advisor went through the invoice and I pointed this out, he went to check with the tech. He came back and apologized and removed the charge. When I asked him why it would be on the invoice his response was "It's a generic thing." This suggests it is added to ALL invoices. Indeed when I checked back for two previous oil changes performed at Taylor Creek the same item was listed "fluid top up" using 3L each time—curious. The previous time I had service performed (Dec. 2018) I thought that 3L was more than needed but I sort of shrugged it off. This time, however, I filled the container to the top in the service parking lot immediately before dropping my keys off.
I sent a letter to there VP and General manager. I received a response 6 days later saying they will look into it and get back to me. it has now been 2 weeks.
On Wednesday August 14, 2019 something let go in the exhaust system. I live in Orleans but purchased the vehicle in 2013 (before you were open) and always had it serviced at Myers VW in Kanata. Because I really didn’t want to drive out to Kanata anymore I decided to bring the vehicle to your shop that evening.
On Thursday I waited for a call. By 9:30 in the morning I decided to call to make sure your dealership. Unfortunately no one answered my calls, it always went to voicemail. I left a voicemail and waited. By 10:30 I tried again and kept getting Frank’s voicemail or a general voicemail that said “Don’t leave a message. No one checks this mailbox, please call again.”
The service adviser called me eventually and informed me that the car was looked at and that the exhaust had broken at the downpipe. The replacement part was $2800 plus tax and installation because it included the catalytic converter. I asked whether it should be under warranty? He informed me that they had already submitted the claim to my extended warranty and if they said no they would try with VW. A short while later I was informed the claim was denied on the extended warranty. I asked about the VW warranty and was informed they would not cover it and my options were to pay approx. $3500 or bring it somewhere else. I asked again why it wasn’t covered under the emissions warranty and was told that your Master Technician said the only time they cover it is if there is a specific OBD/II code. (I later found out your dealership took him at his word and didn’t bother taking 5 minutes to submit the request to VW). I was given the option to pay for the repair or pick up my vehicle and try finding an aftermarket exhaust fix.
Assuming your employees had submitted the claim to VW and was
They were good in giving me a good rate. They even changed my number plate to a new one because I did not like the first one they got me. Dan and Rosa are good to deal with.
Avoid this dealership at all costs. Sid Badhwar a salesman that will lie and make up false non-existing incentives to purchase at Taylor Creek VW. Our new vehicle had some issues when they presented it to us on delivery day, Interior pieces falling off, bad grease stains on the headliner scratches on the paint. We had to make arrangements to come all the way back to get some of the issues fixed the others I guess we have to live with . The service department is absolutely horrible, John Dichette from service is very very rude on the phone and not willing to help. I also should mention it’s near impossible to contact service without leaving a message. Our experience is so terrible we don’t even want our VW anymore currently looking into trading it. If we ever decide to buy another Volkswagen it will not be from the city of Ottawa you will find much better prices in either Toronto or Montreal well worth the drive.
Avoid this dealership at all costs! Sid Badhwar the
Sales Manager consistently lied to us with false insentives to purchase our VW at Taylor Creek VW. I recommend shopping elsewhere for a VW, you’ll be happier with your decision.
I needed to trade my 2 vehicles , one was a Honda Element
the other one was a New Beetle VW. I wanted an SUV.
They were happy to do this!! Rosa was so helpful showing
me the different ones , she has so much patience!!!
I was in a couple of times then brought my husband in to
see if he could fit!!! More patience!!! I settled on a new
2017 Tiguan, Wolfsburg Edition all wheel drive , I have had
it for 6 months and love it!!! Thank you Alex and Rosa for
the excellent service!
Luella Ash
To begin with, my wife and I are very comfortably seated in our new 2018 Tiguan Hi-line (I call it my drunk VW because it’s loaded). We chose Taylor Cr. VW for convenience, just 10 minutes from home. The process started with Andrew Punt who left midway through the transaction. The ball was dropped into Rosa Rodriguez’s court and she very capably completed the deal. Any questions we had were immediately responded to and her guided tour of the vehicle upon delivery was exceptional. She knows her stuff and VW can’t hide anything from her! If you’re shopping for a new ride, look for Rosa at Taylor Cr. VW. You won’t be sorry! Also, the service and parts department are very user friendly. All in all, it seems to be a very happy place!
Hélène & Andy Black
We are very pleased with the service we got at VW Taylor Creek. Specially the great service we got from Rosa Rodriguez. We are so happy that we go the VW 2018 Atlas she helped us to find the perfect car that suits our big family it was an easy decision with no pressure I was really impressed with service we got from Rosa. Also during the process of picking up our new car we forgot our kids mittens and that weekend we went to Montreal -Rosa emailed me that she found my kids mittens I asked Rosa a favour if she can drop it off for me in our mail box - she’so nice to dropped it. Again thank you to all the staff and Rosa thank you again for your amazing service. It’s above and beyond .
It was a real pleasure to meet Rosa. I don’t particularly like looking for a car. If it goes from point A to point B, fine. If I can be in a passenger seat during the drive process, even better. So I was trailing behind my friend and dressed accordingly to my enthusiasm, a big hole in my right tattered sneaker. With Rosa, I ended up laughing and enjoying my time.
Rosa gave us all information we asked for, we haven’t felt pressured to make a decision, we got a good deal, signed papers in the evening, contacted her in the morning to cancel the agreement. Rosa remained genuinely nice, she prepared a cheque to reimburse our deposit very quickly. Thank you, Rosa!
They were really great to deal with. Rosa was really nice, she listened to exactly what I wanted, she was knowledgeable and made the whole process of trading and buying a new car really easy. It really makes the difference to walk into a dealership that is warm and friendly and able to listen to what a customer wants instead of being pushy or dismissive.
I’m happy to have joined the VW family! They’re by far the best dealership we’ve been to.
I had experiences with several dealers from Kanata to Orleans. Here is the best dealer I have ever bought my car from. No pressure to add on the contract at all. Solely concentrated on customer's needs and interest. Smooth and transparent communication. Professionally mannered. Highly recommended. 👍👍👍
Very great people! Very Great Service! Brought my 2011 Tiguan with check engine light, for intake manifold replacement. Expecting to pay upwards of $700 at least. Just to receive a call later that day that it was covered under warranty! $0 spent out of pocket and the car is running great again! Great experience from start to finish!
Great service! Rosa & the rest of the staff made this process easy for my wife & I. We love our new Tiguan. I would recommend buying a Volkswagen from Taylorcreak. Ask for Rosa!
Service was top notch, everything explained in great detail. Covid protocols were well followed. Nice clean car at the end. Do not hesitate to bring any make of vehicle here, partularly VW family of products.
Taylor creek vw is great, just bought a new car there and had previously brought my car in for service and was always well taken care of. Rosa is great, absolutely no pressure and tries to get you the best deal possible. Highly recommend asking for her if you are looking to purchase a vehicle there.
Taylor creek vw is great, just bought a new car there and had previously brought my car in for service and was always well taken care of. Rosa is great, absolutely no pressure and tries to get you the best deal possible. Highly recommend asking for her if you are looking to purchase a vehicle there.
Rosa and Dan worked their bums off to ensure our family chose the perfect vehicle for our growing family. They were patient, informed, incredibly kind and empathetic toward our situation. In the end, we chose a perfect vehicle with an incredible deal. We can't thank them enough for their service, and can't wait to be back for our second vehicle this year!
We were looking for an SUV to trade in our Van and visited this dealership. We met Rosa who was very nice and professional. Although we did not purchase a vehicle there, Rosa made the vehicle search much more pleasant. I would recommend her for anyone that is looking to buy a VW. Thanks Luc
Fantastic dealership in every regard. I've been servicing my Golf here for a few years and recently purchased a new vehicle. Here's my review
Service - Marcel is hands down the best service advisor I've ever dealt with anywhere. Knowledgeable, helpful and a friendly chap. How he's so cheery early in the morning I don't know! I've had nothing but good, quality work done by the service folks. A+
Sales - I recently had the pleasure of working with Rosa on a new vehicle. I'd done my homework and we were able to come to a deal in a fairly short amount of time. Shoutout to Dan who was able to work the deal. Another big plus was Nicolas in the finance group. I think he's hands down the best biz manager I've dealt with in car buying over 30 years (I changed cars every 4 years or so). A pretty pleasant experience for what is usually a painful process.
I shall continue to be having my new VW serviced at Taylor Creek. A pleasure to do business with at every step of owning a vehicle.
I really enjoy the staff and service here at Taylor Creek VW! I currently get my maintenance and any services done here and I'm always impressed with the friendly customer service I get by the service team. They're always willing to go above and beyond.
When browsing for a new car, the sales team wasn't pushy and allowed me to peruse at my leisure: which is something I really value at dealerships. When we need another car this will be my destination.
Thank you to the team here for an amazing VW experience in Ottawa
Cheers,
Andrew
We have recently purchased a new vehicle at Taylor Creek Volkswagen, and had a very positive experience. Rosa was such a great person to work with, very positive, not pushy at all (which was a must for us).
Thank you Rosa for the great customer service, we will be back for our next vehicle!
Overall, I will give a 2-star rating to Taylor Creek Volkswagen.
Sales - 4 stars - They will get you into a new vehicle, and will make the experience enjoyable. However, I was sold a showroom vehicle, which turned out to be a lemon.
Service - 1 star - The service department does not employ skilled employees, and their technician refused to assist with repairs, so I had to go to another dealership to address the issues. I have moved my loyalty to another dealership.
I was recently helping my son shop for his first car. He was looking for a used Golf with some very specific criteria. I was put into contact with Mitch Rochette who worked very hard to find what we were looking for and he constantly kept me in the loop for 3 weeks to inform me of the options available, new trade-ins received, etc. I can assure you that very few would go to this length to follow-up. Although we ended up purchasing elsewhere, I really appreciated Mitch's commitment to help, his professionalism and availability to answer questions. I hope we'll have a chance to do business in the future. Thanks Mitch!
Wonderful experience buying our new vehicle, stress free approach, the staff were all amazing. Our salesman Matt was extremely helpful, the sales manager was very open and forthcoming. Nicolas the financial manager explained everything well! All in all best experience buying a car we’ve ever had.
I wound up unexpectedly on the opposite side of the country for the foreseeable future with no way to get some parts my car desperately needed out to me. Dave Benoit in the parts department at Taylor Creek is a living legend who went above and beyond to help me out. If you have an employee of the month at Taylor Creek, please give it to Dave Benoit. If you don't have an employee of the month at Taylor Creek, create one and give it to Dave Benoit. If he ever leaves you will need to retire his jersey NHL style, but since he doesn't have a number to retire you will need to retire the name "Dave" and refer to any employees named Dave with another name (maybe Steve?). The world needs more Dave Benoits.
I was looking at purchasing a new GTI. After contacting a few dealerships in and around Ottawa, nobody came close to the professionalism and integrity of Rosa at Taylor Creek. She was an absolute joy to deal with and went above and beyond especially during these unprecedented times. Thank you Rosa and Taylor Creek for the amazing experience. You all have an amazing Team that I am glad to have had the opportunity to deal with.
Just got a recall looked after. Good job of physical distancing measures...but to you need to figure out the in and out door touching for the service dept. Please.
After finding the vehicle I wanted and found the numbers worked, unfortunately with how
My credit was, their specialists were unable to help
Me, but the service they had there was very interactive, professional, and friendly. Seems humble walking in there. Everyone has a job to do here of course, but everyone plays their roles well, making this place a very **well oiled machine**
My personal credit was the issue for the high financing rates. Nothing to do with Taylor creek, they treat everyone like family, no
Matter how you come looking.
Excellent car buying experience! Rosa and Michel were outstanding throughout the car buying process. Highly recommended if you need a new or used vehicle!
Bought my very first VW. Dealt with Rosa. Very good experience overall. I got good amount of time on the test drive. Afterwards, very quick response from her via phone and email on price. While waiting for delivery, I got periodic updates from Rosa when the car was showing up.
Would buy from her again.
Although I leased my car from a different dealership, I've been going to Taylor Creek VW for the past eight months. The waiting area is clean - as is the rest of the dealership - and quiet, so you can grab some decent complimentary coffee and work while you wait. Twice before I used their shuttle, which didn't disappoint either. More important, the service is outstanding - everybody is courteous, professional and willing to help - what a difference with some other dealerships I've been to!
We recently visited Taylor Creek Volkswagen and purchased our first Volkswagen. The service was wonderful and we will most definitely be purchasing there again. Rosa took the time to thoroughly go through each vehicle that would work for our family needs and budget. She made our experience that much more enjoyable for us and our children.
Vicki and Jamie
Worst dealership experienced with saleswoman Rosa. I came in to ask questions and basically tricked me into getting my car brought in for an appraisal instead of answering my questions. would never recommend this dealership
I would like to thank TaylorCreek VW for the excellent service I received on my recent vist at the garage. Special thank to Eric the mechanic who really showed interest in my problem . Would like to thank also Natasha, the service advisor who was able to find me a place to fix my problem. I really look forward to have my service done at Taylor Creek. Excellent team!
Matt and Sid are excellent employees and made my car purchase an enjoyable, stress-free experience.
We recently bought a Golf from Taylor Creek VW. What a great experience, not only was our salesperson, Rosa, so friendly and helpful, but the entire staff that we interacted with. Rosa humoured us as we test drove 4 different VW’s, as we were uncertain what we were looking for. The cherry on the top was that Rosa had little gifts for our kids when we came to pick up the vehicle. Highly recommend this dealership.
Taylor Creek Oil and Filter service Dec 2 2019— BE SURE TO CHECK YOUR INVOICE
The work required was done as requested BUT... the work order showed an item (adding w/w fluid at a charge of $3.75) that I knew was not done. Although the charge is minimal, it is disappointing to see bills being padded. When the service advisor went through the invoice and I pointed this out, he went to check with the tech. He came back and apologized and removed the charge. When I asked him why it would be on the invoice his response was "It's a generic thing." This suggests it is added to ALL invoices. Indeed when I checked back for two previous oil changes performed at Taylor Creek the same item was listed "fluid top up" using 3L each time—curious. The previous time I had service performed (Dec. 2018) I thought that 3L was more than needed but I sort of shrugged it off. This time, however, I filled the container to the top in the service parking lot immediately before dropping my keys off.
Wow wow wow! Dealing with Rosa was AWESOME! From the moment we met her to the delivery, the process was smooth and efficient. Our dealings with Michel Laframboise, the business manager, were also excellent.
Thank you to the Taylor Creek team for making this purchase terrific.
Stephanie & Eric
Absolutely best car service I've ever had.
I am blown away by the customer service that my husband and I received at Taylor Creek VW. Matt Nunan was our sales representative and he was very personable, not aggressive and extremely knowledgeable about the vehicles that we were considering. While we were deciding if we were going to buy, Matt gave us the space we needed to make our decision. We took a few days to think it over, since a vehicle purchase is a big deal! Never once did my husband and I feel pressured or guilted into buying the vehicle at this dealership. We have had horrible experiences at other dealerships in Ottawa in the past and this experience was our best one yet. Once we committed to purchasing a VW, we worked closely with Nicolas Comtois, the business manager, to decide which packages would best serve our needs. Nicolas was very pleasant to deal with and very informative. I can't say enough good things about this dealership. If you are considering buying VW, this is the dealership to go to! You won't be disappointed with your buying experience. We absolutely love our VW Tiguan. Not only is it a gorgeous vehicle and a smooth ride, but it is very safe and the perfect size for our growing family. We have never owned a VW before, but based on our experience at Taylor Creek and how much we are enjoying our new SUV, I foresee us being return customers - very satisfied customers!!!!!
Taylor Creek VW service dept is awesome! They are on time and very friendly.
Waiting room is super comfortable with free coffee. TV, working stations... and beautiful cars to look at in the showroom.
I just purchased my vehicle from a lovely young lady named Rosa at Taylor Creek Volkswagen. After visiting numerous dealerships in Ottawa-Gatineau, getting either the bait and switch, being dismissed or getting the pressured sales tactics I came across Rosa and her team at Taylor Creek Volkswagen. Rosa is patience and took the time to show, retrieve, explained and addressed all of my concerns (And they were a lot, lol). Her professionalism is only exemplified by her compassion to get you the best deal possible that addressed my specific and personal needs when I was searching / buying a vehicle. Rosa turned my purchasing experience from almost comical and a nightmare to a very pleasant experience. Thank You Rosa again for being honest and welcoming me to the area and the VW family
Highly recommend purchasing your next car at Taylor Creek VW!
Rosa made purchasing our new VW seamless. She was extremely knowledgeable and provided excellent customer service! Thank you for the excellent experience.
Great experience! Very excited about my VW Golf purchase. Salesperson Rosa Rodriguez was extremely friendly and helpful. Thank you for making it all so easy. Would definitely recommend Rosa's service to my friends and relatives.
From the moment my wife and I arrived at TaylorCreek VW, we knew this was a different kind of dealership. We were allowed our space and checked things out on our own terms.
When I had questions, Rosa, who clearly knew every detail about her cars, answered them immediately.
My wife and I finished our research at other dealers, and didn’t hesitate to seek out Rosa a few days later to purchase a 2019 Atlas. Rosa’s team worked to auction off our trade-in online while Rosa spent even more time making us entirely comfortable with our purchase. There was no pressure, Rosa was engaging and informative and built our trust in her and her team to deliver not only a quality vehicle, but a positive experience. This may not sound spectacular, but she was with us even though her day was supposed to be over and she was expected at home for dinner.
It is clear, that the need for high pressure, don’t leave, buy now tactics are a thing of the past.
This quality approach carried right through to the delivery of our new Atlas - where Rosa, known by her colleagues for her attention to detail, made it feel like she worked for you to find anything that wasn’t “just so” - and of course, everything was perfect.
People like Rosa, not only represent her company and her brand well - they take the experience to a new level, like you’ve really joined a family.
I am usually a very hard person to impress. I’ve been in Procurement for over 30 years.
Thanks Rosa - you are a star!
What a fantastic dealership! Everyone was so friendly and welcoming from the moment I walked in! No pressure, very attentive, transparent sales... I highly recommend this dealership for your next Volkswagen purchase! Love my little orange bug!! Thanks everyone!!
The whole process of buying a car was surprisingly easy. Rosa and team were professional and patient and kindly went looking for answers to the many questions I had.
Thanks again for the great experience! Highly recommend.
Fawaz
Do you want the best customer service and car buying experience? Then go to Taylor Creek Volkswagen and ask for George. I had the most amazing car buying experience!! Thanks to all the staff especially George! Keep up the great work.
Thanks to Marcel and Paul in the service department for making my visit to the service department top notch!
This dealership is a breath of fresh air. It's like the staff were raised and trained with manners. And the location is perfect - Right off the highway, not cramped up in a busy intersection or city block - lots of open space around to test drive if you're nervous, a giant lot that allows them to carry most models without having to "order" them in with an extra fee, AND there's not a single sleazy salesman/woman on their staff! The nicest people you'll ever meet. I have no clue how they remembered my name the second time I came in to just look, but it's pretty special that they take the time in their day to try and remember every (maybe insignificant) walk-in they talk to.
Amazing customer service. Every individual that works at Taylor Creek VW will make sure you feel welcome and make you feel proud to own your Volkswagen!
Marcel (service manager) and Paul (master technician) at Taylor Creek VW came through again today for me.
Every dealings that I have had with them were professional and simple. Whatever they set out to do, they get done. And done properly.
Best service dealership experience in my 30 years of dealing with cars.
You can trust them.
Thank you.
Great service! Normally very hesitant about visiting dealerships but I can honestly say I only have positive things to say about my experience dealing with Taylor Creek’s service dept. Will definitely visit them first for service and next purchase when the time comes.
Great experience at Taylor Creek Volkswagen. Personable staff and very nice facilities.
As my wife and I were looking to purchase a new vehicle, i remembered what great service Josh Silverman had offered me 3 years ago and i knew that without a doubt i had to contact him. And so off we went to shop for a volkswagen. Once again i wasn't disappointed with the level of expertise and professionalism that he demonstrated. As it was my wife's first car buying experience, Josh ensured that the process was stress easy and stress free. As a result of having such a competent salesman, we are now very proud owners of a 2016 Volkswagen Tiguan Highline R Line.
If you're in the ottawa area and are looking for a Volkswagen, do not hesitate to visit Josh Silverman. You will not be disappointed!!!
I just took home my brand new 2016 Volkswagen Beetle Convertible yesterday, and I couldn't have had a better experience buying a car. Josh Silverman was my salesman and he is the best salesman to buy from! He knows what your budget is, and makes it work for you. This car was my dream car and he made it possible for me. He answers any questions or concerns very promptly and it amazes me. I never had any issues with Taylor Creek VW and I will definitely be referring my friends and family to Josh!
Thanks so much for your work Josh!
I don't particularly enjoy buying a car. However, everyone at Taylor Creek Volkswagen made it a very good experience! I made several trips there were I dealt mainly with Gabrielle, however everyone of the staff were always available to help me out, and did. Absolutely no pressure, answered all my questions, very friendly and just let me look at the cars. I'm now a happy owner of a Tiguan that I got at a great price.
After a couple of visits to Taylor Creek VW to check out vehicles, we finally decided to purchase a new Golf.
Dealing with Josh was an absolute pleasure, he patiently answered and responded to our numerous questions and priced out our many options and requests, until we finally found what we were looking for. Not once did he make us feel pressured and he even kept us in line with our budget when our eyes wandered to something higher up. His honesty and integrity did not go unnoticed. Although on a smaller scale, Domenic was also very patient and helped us get what we wanted with no additional pressure.
We've enjoyed the driving of such a fun and quality vehicle and have no regrets. We will definitely return to Taylor Creek VW in the future for other vehicles.
The staff at Taylor Creek is phenomenal and the service is amazing. The staff is down-to-earth and provided us with a lot of great advice regarding our 2013 Golf TDI. We are now proud owners of a 2016 Golf TSI. We appreciated that there was a mix of bilingual staff, which made the experience very easy for us, seeing as we like to communicate in both French and English. Dominic, Mike, Christian, Dominique and Dave, thank you very much for the excellent service!
Roxane & Pierre