Forthcoming on details about the car. Car was clean yet not well as I found several items inside it in my test drive. Fast attentive communications. Reasonable in negotiating price.
Herman and Jay provided a relaxed environment in conducted the sale of my new Atlas. They were knowledgable and were motivated. The dealership has been amazing anytime i had an inquiry.
Was helping my son find a Golf-R. He had already found one in the Fraser valley but I quickly realized his “best price” quote was over MSRP. Unhaggle put me in touch with Regency and they were 100% transparent about all costs and we got a good discount and an excellent deal. They were amazing throughout the process. I would definitely buy there again.
My wife and I bought a 2019 Tiguan @ Regency. We are happy with the car.
Herman and Jay were very friendly and answered all our questions pretty well and in details and both were knowledgable about what they do.
We are pleased about the customer service they provided to us and we are glad we decided to go there to look for a new car.
If you are looking for a new car go to Regency Volkswagen and I would recomend you go talk to Herman right away. Absolutely recommendable!
Thank you Herman and the team.
NO star is the best review for service department of Regency Volkswagen in Coquitlam or it is better to say Customer Relation department of VW. you may read the full story on my Facebook page.
I had my 2011 VW golf TDI for TDI recall in September 2018. Check Engine came up few days after recall done, I had it there for service again and again and agin, they have charged me for fuse box replacement which was mis-diagnostic. they replaced main harness under warranty and boom, engine didn't start, they blamed after-market alarm, removed, we fund lose ground bolt on (Negative) and it made all problems when excessive starter use had happen to push the engine to start. They blame Cluster now. I have my car in dealership since November 2018, Complained to VW CR, They refused it based on car mileage which is note related to the mess they made.
Mr. Ken Tang was amazingly courteous and helpful. He answered all our questions in a patient manner. We really appreciated his help!
I recently bought a Honda CRV after a lengthy search including visits to other dealerships where I felt my needs weren’t being met, to say the least. My morale was low until I met Ed and the team at Regency Volkswagen where I had the best car shopping experience ever! Even after purchasing my vehicle, Ed has gone out of his way to make sure that I’m a happy customer.
It is a good place to service your car if you have lots of time and lots of nerves. Their Service department staff need more customer service training
They used the pandemics as an excuse to cut the customer contact and play you as long as they want except when it's time to pay them then you will see them are at you service
What a refreshing experience at a car dealership.
We just recently purchased a brand new Volkswagen GTI from Bailey. Not only was he incredibly knowledgeable and helpful, he was also an extremely down to earth guy who wanted to make sure we were happy with our purchase.
From the moment we walked in the dealership we were treated with respect and there was no pressure what so ever from anybody to purchase a vehicle.
Paul and Todd also did a fantastic job of breaking down pricing and showing us all the options available.
The people here deliver 5/5 service, and I highly recommend anyone looking to purchase a new vehicle to go there and experience the great service for themselves.
If it were possible to give more than 5 stars, I would definitely give at least a 6 star rating. The staff at this establishment has made my first car leasing experience seem so effortless. Every person that I talked to answered all of my questions and made me feel well taken care of. I couldn’t have asked for a better team that helped me get through one of the biggest milestones of my life. Extraordinary customer service experience from when you enter the building to leaving with the new vehicle. I recommend all, first time or veteran, car buyers to go to Regency Volkswagen and experience it for themselves. A special thank you to the team of hard working individuals: Alvin, Paul, Herman, Richard, Geoff, and David that went above and beyond my expectations. I am very grateful for going to this dealership and meeting everyone there. Thank you Regency Volkswagen, you all are truly amazing!
No Pressure Staff, Great Customer service and would recommend to friends and Family. Big shout out to Ed for his fantastic customer Experience....they didn't have what I needed in stock you they went out and got me exactly what I was looking for. I appreciate all of the staffs efforts to make my time simply the best car buying experience.....Thanks to all.
I purchased a new vehicle from Ed this week. Both him and the Manager Sia were great! I felt so comfortable from start to finish. I did not feel pressured at any point, but instead guided through the process. Ed was so informative, and really took the time to ensure I got the best vehicle for my needs at the best price. His customer service is EXCEPTIONAL, one of the best, if not the best I have ever dealt with! Paul, the finance manager, was also great! I could not be happier with my experience, and will definitely be back for my next purchase!
Ed is an amazing and honest salesman! I was having a hard time choosing the right vehicle for trading in my lease. A friend recommended Ed and I was able to easily communicate with him via email. He recommended a few cars and I was able to see them the next day. He really helped me choose the right vehicle which I am very happy about. He also has amazing customer service, he is very humble, friendly, and quite honest as a person. I have dealt with many salesmen but he will surely be my go-to person next time I want to change a car. I felt like I owe him a lot for his amazing help. This least thing I can do is to put this review for him. Thanks, Ed!!
Ed from Regency Volkswagen was the best sales person we have worked with. He was friendly, very knowledgable, and professional. I would highly recommend him to any person and told all my family and friends to go to him for car sales. Thank you Ed for ensuring we got the car we wanted.
AMAZING SERVICE!
I bought a new car today with the amazing help from Ed!
His professional attitude and fantastic knowledge allowed me to leave happy!
Paul completed all my paperwork in a timely manner and allowed me to take the car the same day (if I wanted to)!
The GM of the location was very friendly and honest, and is VERY personable!
5 STAR SERVICE!
Thanks folks!!
AMAZING SERVICE!
I bought a new car today with the amazing help from Ed!
His professional attitude and fantastic knowledge allowed me to leave happy!
Paul completed all my paperwork in a timely manner and allowed me to take the car the same day (if I wanted to)!
The GM of the location was very friendly and honest, and is VERY personable!
5 STAR SERVICE!
Thanks folks!!
Outstanding experience at Regency! Was treated so well with a level of respect one hopes for. Loved working with Ozzy on my Convertible Beetle, his Sales Manager Geoff, and in Finance, Paul. Best dealer fees around as well - lower than 5 other dealers. Picked up on my birthday and Ozzy put in showroom with birthday balloons all around. THANK YOU!! Shout out to Reggie the Panda mascot! Best sales experience on a car....ever. Marianne
Ed at Regency was the best sales associate we've ever had! He was friendly, knowledgeable and gave us just the right amount of attention. He got us the BEST price on our Tiguan - even competing with multiple dealers, and made the whole process so easy! Paul handled our amazing 0% financing, and even went above and beyond to help with a change I requested after delivery. I'm seriously shocked that i don't have anything negative to say... usually with car buying - there's something! But not with Regency. I've heard great things from friends, too. Make sure to ask for Ed! :)
Bought my first car from this dealership, completely satisfied with the experience.
Sales Ed was extremely helpful walking me through the whole process, from introductions to cars and financing options, to advices on how to get great deals on my purchase. I got a great deal for sure.
The entire staff of Regency VW were friendly and approachable, and I feel like I can depend on them whenever I have any issues with the car, although I hope I don't.
Excellent service all around. Was more than impressed with the staff and the service received. No question that this will be the only location I come back to to service my vehicle.
i just received my complimentary oil change from regency vw and dealt with Ryan. great customer service and smile even it was a very early Saturday morning sales department wasn't even open. discussed my vehicle and what to expect in the future also new models coming up etc. definitely will visit again. thanks for great service. also cars get cleaned up during service.
I had the pleasure of being assisted by Sabrina.I have a 2008 Jetta and needed to stop into a Volkswagen dealership to top off my oil. Upon my arrival at the service desk was Sabrina. She was super courteous and helpful as we did not make an appointment. She made me feel like a valued customer. Thank you!
Refinanced my 16 MK7 R here. Paul is honest, transparent, and earned my trust. Walked me through and reviewed my options thoroughly. I should have come here 4 years ago for my lease. I will return for my next new VW.
I had such a great experience with Regency Volkswagen. Jay and Herman gave me a great deal on my new vehicle and provided me with excellent and informative service in an environment that was friendly and that I felt no pressure to make any quick decisions. I highly recommend checking out Regency Volkswagen in Coquitlam, you won't be disappointed!
Excellent experience for "my emergency" as we all think we have one. Chris my connection in the service department was an excellent communicator in regards to timeline, issues and permission. The mechanic did a great job too of course! - I am so happy I brought my car there. Claire
Such a great experience with Regency Volkswagen. Our car had a tire issue (2nd issue in 2 months). We had the tire repaired at RV and Chris was amazing. He helped us get a refund from the tire manufacturer and was no great helpful. Highly recommend =)
low pressure, treated well.
Car was delivered well detailed and any flaw i found was quickly dealt with.
Lucas in sales and Paul in finance, were especially good to deal with...see you guys at my scheduled maintenance and when its time to trade this one in for a new one in 5 years...although the travel mug received with purchase is a bit of a dribble cup ;)
We had a great recent buying experience at Regency VW. Communication with Herman and Jay was prompt and clear, with no pressure. The pair were wonderful to deal with, along with the rest of the dealership staff. Highly recommended!
Always a great experience with the service and parts department, timely and effective. In the sales team, Nima Nozari is amazing! Just bought for the second time with him, he is always committed to customer satisfaction. He will find you the car you want and is highly knowledgeable on the characteristics of each vehicle. Amazing team overall, don't look anywhere else!!!
My wife and I bought a VW Beetle at regency last week, our salesman Ed was there to assist us with every question we had, we found the staff friendly and courteous and would recommend them to meet your car buying needs. When I came to pick up my car it was detailed and waiting on the showroom floor with a full tank of gas. Great job!
We recently bought our 2016 golf sportwagon from Regency VW and couldn't be happier. We traveled from Whistler and they were very accommodating and easy to work with since we were coming from out of town. Shout out to Barb, Jay and Paul - you made the process very easy. It had been 12 years since we last bought a new vehicle and they made it painless. Highly recommend this crew!
Very pleased with our recent experience at Regency Volkswagen! So grateful to our warm and engaging sales consultant, Ed, who is trustworthy and transparent and did not apply pressure or make us feel rushed. Jay, the Sales Manager, listened to us and made the process painless, and I was impressed by the quick and clear communication. There were no games and the final price was exactly as negotiated (no last-minute surprises). I would definitely do business with Regency again.
We recently purchased a Tiguan here and had an excellent experience. Everyone we dealt with was super friendly and professional. Geoff the Sales Manager gave us a deal that we could not refuse. Ed is very customer oriented, knowledgable, and passionate of the vehicle. Paul patiently went through the financing and maintenance details for the vehicle. Would highly recommend Regency Volkswagen for your next purchase!
Very happy with purchasing our new SUV at Regency Volkswagen. The sales team of Herman and Jay made the experience very comfortable, without any pressure. They answered all our questions and were very friendly and accommodating. I'd highly recommend them if your interested in looking at a VW.
I had a very positive experience at Regency while buying a new vehicle. I had my eye on a Golf R - Lucas made sure I got all the information I needed to make a decision, and the test drive sealed the deal. After looking at several other dealerships, I was happy to go back to Regency for my purchase. Thanks, Lucas, and all the staff that worked with me on getting my monthly payment to be lower than even I'd hoped!
Special thanks to Barb for helping us to find the best deal on our favourite vehicle(Tiguan); and really appreciate for Jay and Paul services. Had a really good experience at Regency.
I really appreciate the care we had when purchasing our jetta a few months ago. Specifically Paul, he was easy to talk to and very helpful with and questions or concerns we had. I had an issue with the car battery a few weeks ago. The team and Paul was so nice to help me get the car in and out of the shop. Paul is truly a genuine guy. Thank you Paul and team! The process of purchasing a car and client care was on point.
I would like to thank Sabrina D'Amato for the great customer service that she provided me two weeks ago. So efficient and knowledgeable. Thanks Regency!
Thank you Sabrina for excellent service by keeping me up-to-date on the progress of my car repairs each day. The assistance you provided me with getting a car rental through Hertz was excellent as well, as there was no courtesy car available. Your professional support is greatly appreciated. Sincerely, Rosemarie
I am very disappointed about their service department and this one was the worst. I had an class A service done on a weekend yet their technician is super careless and had done a bad job on not being able to close of the oil tap (see picture) & did not even wash the car thoroughly, as result of my engine light was on. I called twice to ask if I should bring my car back, the Service supervisor James told me to reschedule the appointment on weekday, which I returned in two days. The engine light was still on even I closed the oil tap. Regardless, if the engine blew up (due to oil loses), as a client, it their responsibility for paying the repair of engine (doesn't matter if my car is under warranty or not) in the end? Human error does happen but it's all about your professional attitude. When I took my car back, a lady was helping out but all her response was "I wasn't there so I don't know what happened. I will have the tech to check it out first". From a very disappointed customer, that adds up more anger towards your service. I had a follow up with the service manager, Tat, who had responded with apology but mentioned that human makes mistakes. Again, that is lacking of people management and it has nothing to with your customers.
Just got a brand new Atlas @ Regency. We are more than pleased with the car and more so with the sales team. Big hug to Nima, he did a great job. Absolutely recommendable!
The wife and I picked up a new Atlas from there!
Had awesome experience with customer service was top notch and the price was right!
Special thanks to “Nima Nozari”, for making this an easy process, showing us the car going through it and following up if everything has worked out within our expectations!
Thanks again!
By far, the most positive sales experience I've had, at any car dealership. There was a feeling of genuine customer service and attentiveness from the moment I walked in and with every communication throughout, minus the crude 'pressure sales' vibe. Working with Herman, Jay and Todd, was highlighted by their easy-going nature and I appreciated how up-front and transparent they were through all our conversations. Their willingness to break down every scenario and answer all my questions, in great detail, in person, over the phone and several long e-mails thereafter, convinced me that dealing with Regency, was the right choice, instead of any of the other nearby VW dealers. End-to-end it was a refreshing experience that resulted in a "nice and tidy", GLI conclusion! :)
Sabrina at Service department has offered a "Great service' for our Atlas. She is putting more effort to her job than anyone else I've seen and dealt with, Thank you Sabrina and wish you great career! Zohreh & Hamid
Hello Just wanted to share my experience recently with Regency VW. We bought a 2012 Jetta TDI from them and the dealership was excellent. They provided top notch pricing and the service to go along with it. The sales manager Jay was excellent in his pricing. We are happy customer...
I went and got my car serviced 2 weeks ago. Ryan Oliveros helped me out, very friendly and met all my needs. They checked everything and warned me of anything important I needed to know. This place gives amazing service and I would highly recommend working with Ryan Oliveros again.
Always a pleasure chatting and being helped by Ryan Oliveros. Great service and attentive staff. Very well managed! Will definitely come back again!
Have had to take my sons GTI in a couple times for issues that were a little too much for me to handle. Staff is always courteous and always explain the work that needs to be done before they get started. I've also has occasion to require parts and the service folks have always been extremely helpful, even when I'm not sure of the actual part I need. Always willing to break out a schematic so we can figure it out. Highly recommend.
Great experience with Jay and Lucas. Open and honest, made me feel very comfortable. Didn't end up buying a new vehicle, but Regency was the best dealership I visited by far.
The folks at Regency Volkswagen gave my spouse and I a very positive experience buying a car. They we're very patient and honest. Jacky made buying my 2018 Golf Sportwagen a wonderful time. I highly recommend seeing Jacky if you are looking to buy a used or new car!
My Service Advisor Sabrina was extremely accomadating and helpful with my service needs. She went above and beyond to ensure my vehicle was completed on time. It was a bonus to see my car washed and vacuumed when I picked it up! I will definitely be bringing my car back to see Sabrina in the future!
We have had VW vehicle for years now and for some reason, the old one we leased from other dealershop, we were not fully satisfied and then, we met Ashley Graham at Regency location. Me & my husband found we are very lucky to have her as our new dealer.
After we first ordered our new vehicle, we changed our mind and asked to change the color, she was very grateful to do that and tried her best to meet our needs and request regardless how long it takes.
We greatly appreciate her time & effort to help us to find a perfect vehicle for us !!!
Everything about the team at Regency Volkswagen is easy, and as a contrast to every car buying experience I've had over the last few decades, pleasant. This team does everything right, from having my car on the showroom floor front and center waiting for me on pickup day, to greeting me by name when I walked in the door, to taking the time to explain every detail along the way without any sense of hurry. It's all the little things that count, and when doing something not so little like plunking down money for a new car, those little things make the experience just that much better.
The 6 dollar a day promotion brought us in to Regency Volkswagen. We very greeted by Greg Balderson. He was personable and down to earth. We discussed our needs and went for a test drive.When we returned were sold on the 2014 Jetta. We decided to finance the vehicle and proceeded to fill out a credit application. We met with Sam and she was very helpful. Being Sunday we were unable to close the deal that day.
Sam called at 9am Monday morning to let us know we had an appointment at 430 to pick up our new car. We arrived at 430 were greeted by Greg and the Sales Manager. We purchased our insurance, completed the financing piece also purchasing the extended warranty to cover the term of financing. Our new car was washed and detailed. Greg walked us through all the features and we drove away very pleased and satisfied. The whole experience was professional, enjoyable and fun.
All members of staff that were involved in my purchase were amazingly courteous and helpful. Despite my ignorance with regard to cars, all my questions were answered in a non-condoning, patient manner. I was impressed with the respectful service I received.
Kevin was a fantastic, and this isn't a prompted response.
I came in skeptical about buying a car during the Christmas season, but when I met Kevin, my trepidation was soothed.
car knowledge: very well versed on the car I was purchasing. knew the insides and out and was very at ease with explaining it to me in a non condescending manor. he listened to my needs and was immediate with solutions to my specific situation in needing a car. he matched me TO a car, he did not match a car for the sale.
customer service: Kevin knows how to treat a customer with respect and dignity. I was in this dealership at an earlier date and had spoken to a sales rep that made me feel like it was a joke that I was even there, expressing my needs for a car and wanting fair value for my trade in. when I came back a second tie to see a car my brother was buying, I met Kevin and all my faith in good salesmanship had been renewed.
on top of that, the support staff behind Kevin, enabling him to do his job was fantastic and also deserve credit for the good work they do.
in all honesty, Kevin was the salesperson that took a very bitter experience with Volkswagen and turned it into a positive. im extremely happy with my car and the attention Kevin showed to my account.
again, I need to repeat that not only is Kevin doing his job as a true professional, the support crew and people in the background all worked well together to make a deal happen for me. before I but my next automobile, I will always see where Kevin is and what he is selling as he has earned my trust and my business.
Thanks Kevin, its truly appreciated.
Chris