I've been dealing with Southland Volkswagen for the past couple weeks here and I can say that Ravi and the team were amazing to deal with even with us being so stubborn. I would definitely deal with them again and recommend anyone wanting a new vehicle to go through them. I went in and got exactly what I wanted. Thank you so much!
A bit long, but worth the read. Bear with me.
Poor experience. If I could rate this place 0 stars I would. I was already hesitant to come look at a car here due to everyone's well-known negative experiences, but went anyways. Messaged with the dealership about a specific vehicle I found online, was assured they had it and set up a time the next day to come view it.
Showed up to view the vehicle, test drove it, and went inside to talk numbers. During this I was informed that the one we test drove was actually $10,000 more than the one we found online, and that the one online was actually sold. So they put us into a vehicle that was far more money, knowing full well that the vehicle we discussed wanting to come look at did not even exist there anymore.
Got up to leave as soon as they told us this vehicle wasn't there and was pressured into looking at another one. Would not give straight answers, or even answer some questions we even asked. Way over-valued our trade in to make the deal seem sweeter, and when I called them out repeatedly on this they finally clarified what they had done. Tried to get us back inside to continue working us but we declined.
Received multiple text messages over the next couple days asking us when we were going to come back and make a decision. When we did not relent, we received a message from the sales manager asking the same thing. It was at this point I informed him that after all the deception and outright lies I had walked across the parking lot and bought a Toyota.
Checked back multiple times over the next weeks and the vehicle we originally went to look at was STILL on their website for sale showing available. Even inquired about it to the same salesperson and they said it was still available. The only positive thing I can say is the salesperson was very knowledgeable about the features of the vehicle we ended up looking at. I have made sure to share my experience with everyone I know in hopes to save someone from getting worked over.
I had the most amazing experience and was matched up with the perfect car. I am so happy!
My new car from another dealer was under a year old and was totaled in a collision, I was set to purchase the new model from that dealer but the first experience was just awful, and this second time was starting to feel the same way. When you spend the time and money on a car purchase you would like to feel good about it. I left said dealer and I was driving down the road rethinking my whole life lol... when I decided to turn into VW and check out the Tiguan as it had come up positively in my car research. I was rolling through to tale a look when Ravi approached me and asked what I needed. I rattled off the details of the situation, that I was in a rental etc and had to return it in 2 days. I advised him what my needs/wants were and my price range. He ran to get the keys to this beautifully loaded R-Line model... I fell in love 🥰. I took it for a spin on my own (I prefer that) and came back ready to strike a deal. The whole process was accommodating and informative; from Ravi to the Sales Manager Dan to Lorne in Finance. Every single aspect was quick but efficient and informative. I felt VERY cared for, which I loved! I was able to leave with a huge smile on my face and excited to drive my new car 🚗 🤗
They really made everything possible in such a short time and allowed me to have the rental car company pick it up there with Ravi taking the keys for me.
I came from a 0 commission dealer and felt more like a sale than here. I love the vibe and I believe you will too.... I highly recommend this team 👌
Thanks Southland VW Medicine Hat!
Went in on Saturday to test drive cars and possibly do a trade in. Our sales person got my name wrong (was on my license that he had right in front of him), forgot that we said we do not have kids (none in the future either), and kept trying to sell us features in a car that we didn't need and told him that we do not need! Very disappointing first experience. Went with a different dealership to buy a car because the sales person actually listened.
One of the best dealerships and group of people I’ve had service my vehicle by far. I was in from out of town and had an issue with my vehicle and they made time for me at the drop of a hat with a great attitude. Over all 10/10 service. Extremely accommodating and friendly people would go back again.
I would like to say I will only do business with Southland Volkswagen-Medicine Hat! The team at the dealership was amazing No-pressure didn't feel rushed well shopping for my Volkswagen Atlas vary Trustworthy and will not deal with any other dealerships except Southland Volkswagen.They listened to me and went above and beyond, Quick and painless — the dealership made the process easy. Final price was exactly as negotiated (no last-minute surprises)
Professional and polite salesperson. I highly recommend if you are looking for your next vehicle to visit and shop with them they will take care of you
I bought my 2016 Volkswagen Passat from southland. Jon Weiss was my salesman and he was very professional and extremely personable when buying my car. 100% ask for Jon when going into southland. The whole team was amazing while the process of buying, but Jon always had an answer for my question and was even able to have my car ready a day early. Thank you Jon!
I must admit I gave then a hard time, made them work for over 6 hrs to get a good deal, they really deserve a 5 stars !!
I did not enjoy my visit at this Volkswagen. The car that I bought had a plethora of problems as soon as I left and the customer service was terrible. I felt like I wasn't wanted there and that I wasn't welcome to spend my money there.
My boyfriend took his Audi to get serviced as he was having issues with his turbo in his car, not only did they charge him nearly 200 dollars over what they quoted (quote $456, charged $640) to “fix the issue” they made the issue even worse and it was promptly returned for another look, upon pick up of re diagnosis they tried to charge him another $165 for figuring out the issue they should’ve caught in the first place. I don’t recommend anyone to service their vehicle at such an incompetent and thieving dealership.
Had a wonderful experience of John and BJ of my first purchase VW. Staff is amazing so happy of there service highly recommended.
This is my second great experience with BJ, and his sales team! I live in Edmonton and still find that they have the best pricing and are 1000x easier to not only deal with, but also work with you and your budget!!
Great service! The staff will do everything they can to meet your needs. The best customer service in town.
My sales person Austin was awesome, went above and beyond.. the manager Brad was great and even threw in some free exterior bulbs. I’ve had rocky encounters in the past and I feel this totally redeemed them. Thanks for the GTI fellas ✌️...
We bought our first car through Volkswagen. We got set up with Zach who had such amazing customer service and was super helpful and friendly through the whole process. He made sure we were comfortable and happy with our decisions, walked us through everything in full detail and always offered us water, coffee, hot cocoa etc. He explained everything to us, answered all of our questions and got everything done on time. We also worked with Taylor who made sure everything was good and was willing to work around any issues we encountered. He was super awesome throughout the whole process and handled everything to the best of his ability and beyond of course!
All in all, our experience with Volkswagen was wonderful and will be coming back for more. They have such an amazing crew and all work together very well. More than satisfied with our purchase! Thanks so much guys!
Andre told me I had one hour to make a decision on my 2017 ford trade-in. "You are buried in debt, so you might as well take the deal!" I explained I might need a few hours to consider the offer. He replied that his sales manager Tom told him "I should take the deal now, because after today Volkswagen was not interested in my vehicle." I explained that I can't even drive the overpriced Rio I just test drove, the engine cover was in the backseat and the left headlight and signal light did not work.
At first he didn't didn't believe me, but Andre confirmed it. Laughable. If you want customers to return or not -rep, you should not lie to them.
Come to this establishment if you enjoy salesman pressuring you and extremely long wait times.
Can't believe I'm even saying this, but House of Cars and Honda were much more honest and timely.
Andre is a great salesperson!! He made sure everything was looked after so I could get the truck. Thank you to Taylor, Bob and the team at Southland VW for going above and beyond to get me the truck I wanted at the payment I wanted. Taking the truck home that same day!!
Looking for a new vehicle and have Volkswagen on your list? Come to these folks and you will not be disappointed. I had the pleasure of mainly working with BJ, Taylor and Casey, who were all absolutely amazing throughout the entire experience. However, the whole team was very knowledgeable and friendly. Top notch service and deals offered here. Will definitely be headed back again.
I went in to Southland Volkswagen expecting fully to meet with a typical car sales person (I have had some bad experiences at other dealerships in the past) and man was I wrong! Instead I met up with a fellow named Andre. He was honest and he listened to my needs. Unfortunately he didn't have the right vehicle for me on his lot but he is actively pursuing a Range Rover for me and I am happy to wait for him to do so.I HIGHLY recommend this guy if you want to be treated right. I am looking forward to working with Andre and his team!
I took my car here to get an oil change after a friend had referred me and told me the prices and customer service were really good and to my experience it was. One of the fastest oil changes I’ve gotten. I was thoroughly impressed with the personable and easy to understand car conversation with brendan. Will definitely be returning for my next one.
Recently purchased a pre-owned 2015 Toyota 4Runner. I am beyond happy with my purchase, as the employees of the dealership went above and beyond to make my experience as stress free, pressure free, and easy as possible. If you are in the market for a new or pre-owned Vehicle, i highly recommend the salesman Zach as he will work with you to get the vehicle you want and a price you can afford.
I have no hesitation recommending this dealership as your first stop when looking for a new or used vehicle. I'm a repeat customer and I've left happy on each occasion. There are a wide range of vehicles available & these guys will work persistently to find a way to get you a good deal. What keeps me going back is the after sales support. Whether it's regular servicing, a recall or just a funny noise that you need checked out; the approach is always professional, accomodating & thorough. The courtesy pickup & drop off service has saved me many a headache when the vehicle is in the shop & the turn around time for issue resolution is always quick. My most recent experience with Sam in sales & Lorne the Wizard of finance has increased my appreciation of their commitment to go above and beyond to get the job done. I must also mention Cole, when I call with an issue & he answers the phone I'm immediately reassured that I'm in good hands. Also Tom, who ensured I left through the door with a token guaranteed to keep me "Good Spirits"
Recently purchased a new atlas from Sam! Has the most wonderful experience with everyone on the team!! Highly recommend this dealership!!
Recently got a 2015 Tiguan from Zach Gosselin!!!! He's an amazing salesman. He went above and beyond to get my family into something we love! Highly recommend Southland Volkswagen. They treat their costumers like family. Ask for Zach!!!!
Felt like buying a vehicle from your favorite family member. Gave all information (and more) when asked. Weren't your typical sharks. 10/10 would recommend to a friend
Great staff here and the ChargePoint EV car charger out front was a life saver. It got us to 100% after 2.5 hours. The garage took a look at the front left tire in the car as the pressure was low, discovered nothing wrong other than it needed more air.
I came in to diagnosis a weird noise. I was informed the fix was going to cost 20% (900$) of what I paid for the vehicle (5000$) but No offer was made to talk to a salesman about replacing the vehicle in full or trade. So I replaced 2 parts for 20% the purchase value of vehicle.
Since I work night shift, I recieved a courtesy ride home. Upon waking i called and they picked me up, fully expecting my vehicle to be ready, I arrived 1hour before close. An inexperienced technician bricked the radio and couldn't get it to power back on. Noone informed me the vehicle is still being troubleshooted when I called for the pickup ride, so I waited for over an hour in the waiting room.
End of day the vehicle still was not fixed and i was informed i need to come back the next day.
I brought my radioless vehicle back the following day and proceeded to wait in the waiting room for over 2.5hours.
Not once during this time was a courtesy ride offered, nor was any update given on the progress or why it was taking so long still.
Upon store closing I was yet again informed I needed to bring the vehicle back a 3rd time tomorrow.
After all said and done, my check engine light came on within 60km of these repairs. Upsettingly no effort was originally made to diagnosis underlying issues that could be happening besides the issue I brought the car originally in for, even though they had showed up in scans done.
Again no effort to upsale and replace the problem vehicle was made.
I asked for a complimentary oil change because of the excessive waiting times, ( over 4hours total ), but got a cheaper 25$ tank of gas instead. With the hourly shop rate I paid plus the wait time I endured, I don't see why my time was so undervalued.
Great service, had oil changed an vehicle had 6 recalls with another dealership .
Friendly staff and great service! Found a great car at a great price! Will recommend to friends and family!
I bought a used 2015 dodge dually from these guys for $60,000. I expected a quality truck for that kind of money but the first day I had it, it got stuck in 1st gear. I found out that the transmission was shot and had already been rebuilt once. I know their used vehicles are from auction so I didn't blame them but the factory warranty wouldn't cover the repair because the deletes had been done and the so called high end vw warranty wouldn't cover the repair because it was a pre existing condition. Then southland tried to not cover it. I eventually had to involve AMVIC to force them to fix it which took a full month. The change fuel filters light came on on the first day I had it as well. Trevas assured me that they would re emburse me the $510 that I paid for fuel filters which they didn't do. I've replaced turbo filter, diff fluid and a bunch of other things. Then after I spent a lot of money getting it in good shape they had the nerve to call me and ask me if I'd consider selling it back to them. These guys are true scumbags. Beware.
We purchased a vw golf sportswagon in 2017, let's just say the manager at the time and the sales rep were terrible. Bald tires, constantly shaking, only able to drive 102km as it was that bad, vehicle was not clean it was like someone took orange slush and sprayed it all over, and so much more bad then good. No response with a year of my requests, only broken promises if I got a response.
Finally after dealing with the fear and frustration and going to dozens of other dealerships, for help with them telling me nope we are unable to help, I was at a loss.
I did not want to cause problems but I needed help but mostly I needed someone to hear and listen to what happened and how I still felt, so I emailed Glen Trafford and WOW.
He is amazing, and commendable for helping us even after having this vehicle for over a year.
He simply brought back a to be honest hatred for a dealership restoring it to trust and being treated with professional, smiles, kindness and understanding.
I feel safe now being able to drive to work or anywhere without fear is priceless.
So thank you Glen and Lorne you made someone very happy and way more safe than she was before your help. We are actually experiencing this vehicle for the first time as comfortable and an awesome drive, it is an wonderful not feeling dread getting into your vehicle any longer, comfort, and I actually like it now.
Friendly, low pressure sales staff, and clear pricing that did not increase with last minute add-ons when we signed the final docs. Would definitely buy from them again.
I had my van detailed at Southland Volkswagen. They did an amazing job! After going through 6 months of not being cleaned and towing four kids under the age of 8, it was a mess. My van looks and smells new! And they filled the rock chip in my windshield for free!!
There are a lot of great changes happening at Southland VW.
Very dishonest people. Very nice until they make a sale then they won't help after that when you have problems with the vehicle. Very poor hygiene as well. That Ben character smelled of sweaty armpits 10 feet away. Gross!
Always take good care of my vehicle. Have purchased my cars there for years, get them serviced there regularly. Great bunch of guys!! Go there for a great car/truck, service, or a good deal!
My Original review online is too long of characters for google reviews so here's a shorter version.
BUYER BEWARE — and I know for fact after this is posted the dealership will ban me from their page and try and have this deleted as they are known for doing so whenever they receive a bad review, so people don’t see what’s going on at this dealership.
Before I made my purchase I had been warned about buying used vehicles here, well I bought new and thought well it has warranty so if i have issues it will all be taken care of....well I sure thought wrong.....In December 2016 I purchased a BRAND NEW 2017 VW Golf TSI...of course the service was great purchasing it - they would do anything to get the sale. Less than a month after purchasing it I have had quite a few issues, one that has been ongoing is the panoramic sunroof making these crazy creaking noises that sounds like the glass is going to shatter. I have got so sick of dealing with this dealership for warranty because of how I have been talked to... Especially after they told me they were going to take out the sunroof and then when I called about it not being fixed after I had picked it up again and about going to get a 2nd opinion, Travas told me no they didn't actually take it apart and they would not pay for me to have a 2nd opinion unless it was a place they approved, so he booked it with hi-tech collision, meanwhile I went and got a 2nd opinion on my own anyways as this issue has been going on over a year and a half, my 2nd opinion place knew exactly what was wrong in 15 minutes of being there, so I went and bought the stuff and fixed it myself for $10 and 5 minutes of my own time. How on earth can certified VW mechanics not have figured this out in a year or know how to take a sunroof apart, not to mention they thought it was the dog toys making more noise (picture attached - on my invoice they gave me) and I had provided them videos of the sound. They will find anything not to do warranty work for their customers and keep doing the same thing over and over again (mine seemed to be greasing it). Also be aware how this dealership charges out things, they had given me a free service for what was wrote on the invoice, meanwhile they tell me I need an air filter and cabin air filter, told me the price, I said I will just buy the parts and do it myself.....good thing I did because they wanted to charge me an extra $80 to change them....even though they already had them out to look at them lol(I can see a couple bucks but not $80), when I changed them myself the air filter definitely did NOT need changing, so if you have them change things make sure you ask for your old parts back. Other issues I had to deal with that were a run around was the consul that needed replacing that had me bringing in my car like 3 or 4x and the windshield leaking water inside my car (Ben- GM - Dealt with the windshield after I talked to a condescending person named Ron who told me to shove a Kleenex in it and come back the week after - Ben covered the windshield and detailed my car - as they should for the way I was talked to).
This dealership again will do anything to get the sale but afterwards beware and take caution. I wish more people had positive responses from this dealership and this dealership knows how frustrated I have been, I have expressed that to many people there including Trevas, Ben, Taylor, Cole & Tyler, when you spend the chunk of change you do on a brand new vehicle this isn't the service one expects to receive.
*update: windshield ended up leaking again & we have sold the car because of the issues.
Had an all around great experience dealing with Tyler Cade and the finance staff. They made sure we got everything we wanted with our 2018 golf and ended up with a sweet looking ride. I wouldn't hesitate to recommend anyone I know to go see Tyler for a new car, he had a great mentality and just a joy to deal with.
Wanted to say a BIG "Thank-You" to Tyler Cade for his exceptional service in helping locate the PERFECT vehicle for our daughter! We are just thrilled by Tyler's efforts, and the entire Southland VW team for their ease of sale and delivery! Will definitely be back in the future for our growing family's automotive needs.
Amazing experience and comfortable atmosphere!! Thank you to our sales consultant Tyler Cade for making my experience easy, fast and fun just like my beautiful new 2019 Jetta 💚💕
Went in looking for a used Vehicle, spoke with Chantalle and they managed to get me in to a brand new 2017 model!
Overall great customer service and buying experience. Chantalle specifically made the process painless and found ways to make the waiting time fly by effortlessly.
I highly recommend seeing her for any vehicle needs you may have. She's very friendly, happy to help and willing to answer any questions, and if she doesn't know an answer she finds it.
I left a happy customer with a new car and peace of mind I'll be taken care of with any future concerns.
The whole experience with our purchase through southland vw was perfect, we had a great time, never a dull moment with Layla's knowledge of Volkswagen. Very positive atmosphere, very professional in every detail on every answer. Joel was extremely helpful when it came to the paperwork. Best part was Joel explained everything as he was going through the paperwork. We love our 2016 VW Jetta, looking forward to the next vehicle. We honestly cannot thank you enough.
I had a great experience dealing with the Southland group. TJ was my salesman, friendly and professional, and he did a great job getting me into a vehicle I loved and it even lowered my payments which was awesome! I was extremely happy with my experience right from sales to finance. If you are looking for a great experience head over and talk to TJ you won't be disappointed!
I had the opportunity to work with Joel (Sale rep) over the last week to purchase my new VW golf wagon. He was a pleasure to work with and very responsive. I was treated very fair and I drove down from Calgary because of the deal he gave me on the car. Excellent customer service! I would highly recommend giving Joel a call if you need to buy a VW.
I became a Southland VW customer in January of this year, when I purchased a pre-owned Beetle. This is the first time that I have owned a VW vehicle, and I am completely sold on the Volkswagen brand. One of the reasons that I have switched to Volkswagen is due to the excellent service that I received, and continue to receive, from the Sales, Service and Finance Departments.
Mazen (Sales), Lorne (Finance) and Service Manager Jody and her team in the Service Department are all exceptional in catering to the requirements of their customers. Mazen was extremely thorough and knowledgeable in advising me on my purchase. He is also a personable and polite consultant who encourages return business from his customers. Jody, Tayler and Paul take the time to listen to and address customer concerns, without making the customer feel inferior for raising any vehicle-related issues. I feel comfortable when booking in my car for inspections/servicing, as Steve and his Technicians are highly skilled and experienced in their work. As for Finance, Lorne is one of the most intelligent and well informed finance consultants whom you will ever meet.
One outstanding aspect of the Southland VW experience is the dealer's active commitment to the local community and to charitable causes. One also feels this sense of community when entering the main doors to the showroom. Not many dealerships can boast this extension to their roles as sales and service consultants.
I work with people on a regular basis and recommend Southland VW to any individual looking for a new vehicle. I will continue to do so.
The service adviser Tayler was a great help. His advice and assistance was greatly appreciated. He's always gone above and beyond to ensure I'm happy with the service provided.