Do not take your car there. I brought it there for a safety on a 1 year old certified pre owned Toyota vehicle with 30 000 km that I bought from Birchwood Toyota in Winnipeg. They told me I needed new brake pads and rotors because I had rust on my rotors. I didn’t drive my car for 3 weeks while I was in classes and could walk to work. It was really wet and slushy in the spring there was a bit of surface rust. My first drive in weeks was to the service centre so of course I had surface rust. The metal is exposed to the elements. I got the new rotors because I didn’t care to argue and within a week.... guess what. They were rusted on the surface after being parked outside in the conditions.....
I also need the well known “wheel alignment” but the service manager never gave me the sheet showing the specs. He just charged me for it without showing me any of the tests.
Next time I brought it to them for an oil change. They unplugged my dash cam during the service. They didn’t have signage saying no dash cams and told me it was on my service slip to approve the work but I didn’t sign that until after the service. They didn’t plug it back in after they were done and didn’t tell me they unplugged it either. The following week I got in an accident and didn’t get the footage because somehow my dash cam was not plugged in. I called them back and they blamed me for not knowing the privacy laws and for not noticing it myself. They said they would send me the laws and their policies but never did.
The shadiest service centre in town. Poor management as well. I wrote my car off with the dash cam and was gonna get a new Prius but walked straight across the street and bought a Honda after that situation.
If you just would handled the situation better your dealership would have got my business. I won’t be back. I might buy a Toyota again in the future, but never from this dealership. Thanks MJ Toyota for wasting my time and money.
This dealership should be avoided at all costs. Unless you are looking for some fresh Lemons, then give them a call. Service department equally bad. Go elsewhere.
These guys are really awesome, gives the best deal. I suggest to meet Emerson when you go there. He will find you the best car which suits your needs.
Excellent and superb customer service Emerson. Very knowledgeable explained all the details and specification. A great experience and nice deal with you boss.
Very good sales person .... highly recommend Emerson if you want a great deal at cars and good service.
Nice work Emerson I love my new Rav4!
Be careful with their price always check with another toyota dealer! For example same car with another toyota dealer is cheaper 12500 cheaper for toyota avalon 2020! I have a prove another dealer told me you’re not the first one complaining regarding price!
I just purchased a used vehicle today from here and it was an effortless experience. Was able to do most of the ground work for the deal remotely including preauthorizing financing. Product advisor Emerson Arandia went above and beyond to get the deal done not only answering texts well past business hours but came in on his day off at my convenience.
Emerson was very helpful,answered all of our questions. Would recommend Emerson and Moose Jaw Toyota!
Great place to get service, parts or a new vehicle. Service and parts are very knowledgeable. They are always friendly and try to help you out as much as possible. If they don't know the answer they will book you in to the techs and get everything sorted out. The sales team is fantastic they always have he answer to my questions and if they don't off the top of their heads they find out in a timely manner. They give you all the information and let you make your decision on if you shoukd get a vehicle or not. They don't pressure you or push. I have never once been hounded with phone calls because I didn't buy somthing that day. And once you do buy they call randomly (once or twice a year) just to see how things are going and if there is anything they can do to make your vehicle or experience better. I will always go talk to them with all of my Toyota needs.
Had an excellent experience with this dealership. Emerson is great! He went above and beyond to get me the vehicle I wanted and gave me an excellent price for it. Highly recommend him and his service!
Excellent customer service. Knowledgeable , explained all that was done. Just all around great experience
I had a great experience with my fellow kabayan Emerson Arandia purchasing my Highlander 2020. He was extremely knowledgeable, helpful and answered all my questions. Overall the team was great and I am able to walk out with a car that I want. Thanks guys.
I just purchased a vehicle here and had a great experience! I dealt with Dan and Jaffrey and they were both very respectful, honest and professional! I would definitely buy here again and would highly recommend checking this place out!
I must say, Cody and Jaffrey are a pair of professional and honest gentlemen to deal with. Stellar customer service! They went above and beyond to make our purchase stress free. This dealership comes in highly recommended from me!
I must say, Cody and Jaffrey are a pair of professional and honest gentlemen to deal with. Stellar customer service! They went above and beyond to make our purchase stress free. This dealership comes in highly recommended from me!
I would deal with these guys any day! There was zero BS, no hidden agenda and no wasting time! My sales guy Dan.....awesome!! Very easy to deal with and friendly too. Jaff hummed the entire time we closed the deal and we had some good laughs! Leaving here with a big smile. Thank you so much!!!
Great dealership! Quality service and nice people working there.
Thanks to Emerson Arandia of sales, very friendly person and treats clients properly and in a very nice way. Never had a problem having business with him.
I would like to mention Brian of service department as well, for good business as always. I salute you guys! Job well done!
This dealership and Emerson, who is in sales, were great to me and my family.✨ Appreciated his efforts for the entire process. He was also very interactive. Thank you! 👍🏻
All the best!!! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
We have always been really happy with Moose Jaw Toyota. Brian in the Service Department really went above and beyond for us. He was thorough and very knowledgeable. I had to go a week without my van while it was repaired and he truly went above and beyond to make sure I had a vehicle to use during that time. Thanks for everything Brian!!
Great service! I have had to come in a couple of times and they have managed to squeeze me in to take care of whatever problem there was with my vehicle. One of the reasons I chose to return to MJ Toyota and purchase my second vehicle from them was the past history I have had with them over the years and I really can't recall a bad experience ever.
Bought our Toyota 4Runner 2020 just recently and the transaction went very smooth. Emer was very helpful and informative as he patiently explained every detail of our trade-in process. He also made sure that all our needs were accommodated accordingly. My family and I are very satisfied with this excellent service. Thank you!
Great dealership with customer focused care. Family has been treated proper by this dealership and its staff for over a decade. Bodyshop and service department are top notch as well
Buying a vehicle at Moose Jaw Toyota was honestly the most excellent experience I’ve ever had in buying a vehicle.. The salesman Emerson Arandia was knowledgeable and great to work with, He is always available for follow up questions regarding the car, anytime I call or message him I will always get the correct information. He even delivered my 2020 Toyota Corolla Hatchback here in Kindersley, Saskatchewan which is a 3-4 hours drive from Moose Jaw. We really appreciate that Emerson.
WE WILL BE A RETURNING CUSTOMERS, 100%
My wife and I worked with Dan O. to purchase a 2020 Highlander this spring. Being that we live an hour away from MJ, the majority of the dealing was done via email and phone. Dan was excellent to work with and always prompt to reply to our questions and concerns. He located the vehicle with the exact trim and color that we wanted and had it at the dealership and ready to go for us very quickly. The purchase process with his finance team was smooth and he even assisted us in getting my wife's plates swapped over with an SGI broker in town. The 8000km service was just completed and Taylor Toyota covered the cost, and even washed the SUV for us before we picked it up, Awesome! we will definitely be buying another vehicle from Dan and team in the future!
Pretty displeased with how my sale went on my car. A deal breaker for me was command start from the get go, and is the only reason I ever bought a new vehicle. Salesman promised me my vehicle came with command start, and upon arrival of my vehicle couldn't figure out why it didn't work. It wasnt until well after I signed the papers and had already driven the car that I was informed my vehicle did not come come with command start. It's a good car but the salesman didn't know what he was selling and made false promises.
I took them a working vehicle with a slight oil leak to diagnose. I received a vehicle with no gear selector on the dash, no reverse lights, and a flashing 4-LO, check engine, and traction control lights on the dash. They didn't have any solution other than look at it myself and book another appointment if I couldn't fix it.
Edit for owner's response:
- Owner accuses me of bringing in the vehicle with these problems already present. So your technician test-drove the vehicle but either failed to notice and report all the dash light indicators, or those lights were not on during the test drive (hence the problem occurred some time after the test-drive).
- Why would I request your 55-point inspection? It's a 10-year old vehicle and I thought it would be good to look for anything that needed preventative maintenance.
- Cause of the problem turned out to be a blown fuse. Your service department didn't think to look at the fuses when noticing an electrical problem? Or call me to ask if i'd like it looked into? Are you amateurs?
- You hand back a vehicle in this condition and then accuse the customer of lying? Are you trying to sabotage your reputation?
- The vehicle was picked up before you closed. See the time stamp of exactly 17:00 on the point of sale receipt.
- Don't worry, I won't set foot in your fine establishment again.
When my drive train was making funny noises moving to Alberta, I stopped in and they were able to replace my broken CV axle in three hours and had me back on the road. Thank you, Brian and Ryan!
Well.... after over a year of looking at toyota products and different dealerships,we finally settled on taylor Toyota moosejaw. We have been other brand owners for years. Since the phone can call I made to this dealer.... Dan was my initial contact, we have never looked back on the purchase and decision we made. We were treated well and very professionally. We have now gone thru our first service and inspection on our 2020 tacoma. Dan.... first and foremost, Jaffrey, Brian, Murray.....and all the staff from washbay to front counter have made our experience having a toyota well worth it. They have not let us down and made the customer experience at Moosejaw Taylor Toyota a wonderful transition into the Toyota family. People say good comes to those that wait....... this was one of those good things. We look forward to any future purchases we make with Toyota...... thankfully due to the fact of this great dealership. We live over and hour and a half away..... but is worth the trip to this outstanding dealership in Moosejaw. Thank you again Dan and all the staff at Moosejaw Taylor Toyota. All the best in the future to you all. Thank-you......... Jeff and Kathy. ...
We bought our first Toyota here and I am very happy that we did. Now I know why some of the people I know recommended Toyota Moose Jaw, and it's not just the vehicle alone. The service is excellent and the people are just amazing. We will definitely get another car with them. Special thanks to Emer and Jaffery and kudos to the rest of the team in Toyota Moose Jaw.
Newly renovated workplace. Customer service was on point every visit. I would also like to thank Cody, Dan, Jeff and Ed for being such a friendly and a superior team to help out and make the purchasing experience a peace of mind.
Recently purchased a new rav4 XLE 2020 from Moose Jaw toyota and the experience by far has been awesome. Customer services were on point and lots of friendly good advices throughout. They stand by their product and if you find something is confusing or missing, they are willing to fix and make sure you get the full package of the deal by no questions. I strongly recommend Moose Jaw toyota to everyone who are interested.
The suv itself has been a smooth drive everyday by far. The interior looks great and although not luxury at my trim, but it is what I paid for.
MJT is best for there sales and service.This is my second car from them.Emerson- Sales, Brain-Service and Cody is always there to take care of u!!!Thanks Again
The manager here is so rude. I ask for deferred payment for my car and he was mad at me. The first word that came first in our conversation was he was sound mad . This is exact first word coming from him is why? Why you call? Why you ask for deferred payment?
From the moment I walked in until the moment I drove away in my new car, I was treated like family. Laurel made my car shopping experience so fast and easy. I am loving my vehicle and would recommend this friendly dealership to anyone. Thanks MJ Toyota!
Very pleased. Never felt any pressure, answered all my questions, and I'm happy with the deal I got. Dan was great!
David and the staff are amazing to deal with. We had a couple "bumps in the road" during our trade in and purchase of a new vehicle but they were there every step of the way working out a solution with us that worked for both parties! I definitely recommend this dealership!
Thanks again everybody 😁
TLDR: very professional sales and support team, very reasonable price
I bought my current car from here. I had to ask someone to drive me to MooseJaw and then we had a flat tire 50km away from the town. These people agreed to pick me up, and then gave me a better price even it was obvious I had very little choice other than buying the car.
I have had very few problems with the car since then. Great service overall
I came in knowing what I wanted and didn't want in a and vehicle and Laurel quietly supported me in finding the perfect vehicle. She let me lead the way and provided key information when I asked. The rest of the staff were supportive and accommodating. I had some great laughs at the Toyota dealership thanks to Laurel's great attitude. They had the car I wanted and a good price, negotiated and I walked away happy with a new vehicle. The meeting with the financial guy could have been done quicker but the dealership was very busy with others buying cars. I would definitely come back (hopefully not too soon lol).
Vehicle I was interested in got sold but it was a pleasure dealing with the guys there.
I would like to say thank you to Darren & Ryan over at the body shop. Friendly professional staff & always a pleasure to deal with!
Marty T
I can’t thank you enough for squeezing in servicing my Sienna on Friday of the Canada Day weekend. I’m from Southern Ontario and when I reached your city I realized that I very much needed new run-flat tires before I could continue my trip west. Your service people did a fantastic job with the tires and even managed to give my car an oil change too. After dropping the car off to your place of business, your staff drove me back to my hotel then picked me up again when the car was ready. Your staff even washed my van.
It may interest you to know that because of your kindness, I decided to stay in Moose Jaw for a few days on my way home. Thanks for everything!!
The sale guy that take 10 min to present himself and they other sale guy that seem to only care about is sell.... And instantly sanitize is hand after shaking yours ......Ouffff not sure am gonna buy.......
Had my car in here for some hail damage, got the car back all the damage perfectly repaired and the car was cleaned inside and out. Awsome job.
Worst service centre.
Do not take your car there. I brought it there for a safety on a 1 year old certified pre owned Toyota vehicle with 30 000 km that I bought from Birchwood Toyota in Winnipeg. They told me I needed new brake pads and rotors because I had rust on my rotors. I didn’t drive my car for 3 weeks while I was in classes and could walk to work. It was really wet and slushy in the spring there was a bit of surface rust. My first drive in weeks was to the service centre so of course I had surface rust. The metal is exposed to the elements. I got the new rotors because I didn’t care to argue and within a week.... guess what. They were rusted on the surface after being parked outside in the conditions.....
I also need the well known “wheel alignment” but the service manager never gave me the sheet showing the specs. He just charged me for it without showing me any of the tests.
Next time I brought it to them for an oil change. They unplugged my dash cam during the service. They didn’t have signage saying no dash cams and told me it was on my service slip to approve the work but I didn’t sign that until after the service. They didn’t plug it back in after they were done and didn’t tell me they unplugged it either. The following week I got in an accident and didn’t get the footage because somehow my dash cam was not plugged in. I called them back and they blamed me for not knowing the privacy laws and for not noticing it myself. They said they would send me the laws and their policies but never did.
The shadiest service centre in town. Poor management as well. I wrote my car off with the dash cam and was gonna get a new Prius but walked straight across the street and bought a Honda after that situation.
If you just would handled the situation better your dealership would have got my business. I won’t be back. I might buy a Toyota again in the future, but never from this dealership. Thanks MJ Toyota for wasting my time and money.
Excellent group of people work here. Just bought my 3rd brand new car here!
Bought a pre-owned car from here recently. A minor problem developed but was soon resolved in a friendly manner exceeding expectations. This is my 2nd vehicle purchased from here and would certainly go back to Moose Jaw Toyota when needing another.
We are from Saskatoon and was looking to lease a new vehicle. Dealt with Corey D. and Ken T. and the rest of the awesome staff at Moose Jaw Toyota. At all times, both my wife and I felt very welcome, our questions were answered, and the staff there found us a vehicle that we need, not what we want, and not just to make a quick sale either. If you're looking for a high quality vehicle, trust Toyota. If you're looking for a high quality place to buy a Toyota, visit Moose Jaw Toyota.
Immensely disappointed. I went in after reading the reviews and test drove a vehicle. Went through the whole application for a pre approval and never heard a peep from anyone within the time frame specified by the finance department.
A few days later I called back and spoke with finance manager and found out thata large portion of thequestions I had answered during my test drive were somehow missing. So I answered them all over again and was again promised a call back in a day or two.
February 2nd, 2018 will be two weeks of pure silence from their end.
Not impressed and extremely disappointed.
Update:I contacted the company this morning and had a talk with them and the gentleman was extremely apologetic and friendly. Apologized profusely and I look forward to doing business with them soon!
We purchased a new Toyota Highlander and were so impressed that 6 weeks later we returned to purchase a new Toyota Tundra. The people at Moose Jaw Toyota treated us with professionalism and courtesy, something that was sorely lacking at the Ford dealership we previously dealt with.
Service team does not provide a proper maintenance at the same time they do not have a professional manner.
Thank you for your return. hopefully next time you can work really for the wheel alignment. I checked with Regina Toyota that you have never done the wheel alignment for my car but your service team said they finished the work. Please correct this kind of way.
Just bought new tundra today best truck made my third one never had a repair on any of them.
Tons of power for towing for half ton. Service at Moose Jaw Toyota is a-1 Cody Marivic and Jeffery were all great to work with making a deal. Thanks Cody for letting me use your truck
Deeply appreciated
Friendly staff that will take the time to explain what work is being done and what to expect. Excellent service from start to finish.