Good contact with dealership.
Price is good but not the best
Excellent service from getting the quote , completing the lease including trade-in and picking up my car.
Réponse rapide et courtois. Hélas la voiture recherchée n'est pas disponible.
purchased a used 2014 prius several weeks ago. Once we actually signed the purchase papers it seemed it was one struggle or one misunderstanding after another. The car only came with one key, so after being told the second key was 400$, it seemed it was actually 599$ + tax. The diamond kote warranty we ended up getting was actually 899$ + tax and not 800$ as first quoted.
It seems there is not much communication between the personnel, because one tells you one thing, then when you call back, it's something else and they're not aware of what the first person told you.
After promising that when we picked up the car, it would come with a full gas tank and would be spotless, when we picked it up we left with an EMPTY gas tank, and only noticed after leaving, when traffic was super heavy and there was not a chance of turning back. had to stop to fill it up! The car was also not as spotless and sparkling as they had told us when they wanted us to hurry up and buy it. Not satisfied at all with the service rendered here and will not be returning nor recommending.
Très satisfait de notre achat chez Chassé Toyota. Très courtois, aucune pression et surtout, ils ont réussi à obtenir le véhicule que je souhaitais en moins de 10 jours, alors que tous les autres concessionnaires Toyota m'annonçaient une attente de 3 à 4 mois!!! Je recommande sans hésitation.
j'ai une bonne expérience en générale, professionnelle, précise et pas envahissante. Juste manqué d'explications précises sur certains aspects de la voiture c'est tout.
Nous avons acheté une Toyota Venza et sommes très heureux de notre achat. Du début à la fin, notre expérience d'achat a été des plus satisfaisante. Tous les départements ont été empressés et courtois. Merci à Patrick, Rebekka et Cheng entre autres.
Very polite , no stress purchase
Great place to buy a used or brand new car .Very nice and polite staff too. Definitely recommend .
Great service from Laetitia and the rest of the staff. Do all they can to provide a good service!
You're better off going to another dealership. Extremely poor customer service and organization for a new potential client.
After making an appointment directly with the sales representative over email, I got to Toyota Chasse but the rep was not there yet. It is (maybe?) understandable that she was 15-20 minutes late, but once she arrived I was told by her to wait 5-10 minutes because there was some important paperwork she had to finish soon. Needless to say, my 11 am appointment started at 11 45 am. I was even willing to overlook this behaviour, but she returned to me asking if we could re-schedule, especially since I "just dropped in without an appointment"- maybe she had forgotten the email she had sent me the day before...
Long story short, once we sat down (at my insistence, having paid for a taxi in a rain downpour to get there on time) to finally discuss about the car I was interested in, we were told by another sales rep that the car in question had been sold the night before. It was still on the website, and the sales rep I was dealing with had no idea about that. Deplorable service, Toyota Chasse. (P.S. during my "appointment", the rep's phone would ring every 2 minutes and she would pick up- very disrespectful).
Sales person like to say they have a reputation to keep. Don't let them fool you. Theses guys are just as scummy as any other dealership. They are even more dangerous, they will talk you into buying something you don't need. If you ever buy used from them, never settle for a price that's not atleast 20% under the listed price. Toyota cars are great tho, but buy privately.
Amazing service! Spoke to a charming receptionist to reserve. Received friendly reminders. Arrived on time and was immediately impressed by the organization and efficiency. Greeted by passionate staff who take charge right away. As this was my first time, I registered with a charming gentleman called Clément who patiently and politely walked me through the process, the costs which are very reasonable, and explanations about my car that I did not know. I really appreciated this customer service b/c I am a new car owner and was quite nervous leaving my baby in kindergarten for the day. I am extremely satisfied with this experience and will continue to come back in the future. These guys are passionate, polite, and professional.
They told me they recently changed management, so sometimes they make mistakes. But they are willing to make sure they correct those mistakes, which is a good. The only downside is that the entrance to their parking is at an awkward intersection and hard to get into when it is busy.
Excellent service and excellent staff. Great dealership.
Had a great & lovely experience being served by
Laetitia Chastel the entire team was very kind, patient and sweet. I highly recommend Chassé Toyota !
It was disappointed ! Took 8 hours from Toronto to Chasse Toyota for 3 pm test drive. The Chasse confirmation e-mail says "I will make sure it is available to you on 3:00 pm March 2, 2019." I replied will take earlier morning Mega-bus. Upon arrival, I was told the car has been sold in the morning, and an e-mail was sent to me around 2:14 pm. Totally shocked and speechless. I certainly can pay the deposit ahead if requested. A promise made is a promise kept. Am I supposed to see consistency in Toyota dealership services between cities.
I have just learnt that this company didn't perform the whole tsb on my Rav4 while in warranty, just to service the same issue one year later, for full costs. Other than this, their technicians seem to know what they're doing. I also had good service several times. Because of this trust issue though, I will avoid chassé services in the future.
First car purchase. Excellent customer service from the time I arrived until the time I drove off with my car. I do not speak French very well however they made every attempt to speak in English. You will be taken care of and treated with respect!
At 8 1/2 months pregnant, my husband and I were on the hunt for a reliable family vehicle. We met with Benoit Boudreau from Toyota Chasse and were able to negotiate an affordable price on a great Toyota Sienna!
Benoit is reliable, sociable, professional and above all worked extremely hard in making it possible for us to afford a minivan for our growing family. Thank you so much!
Extremely happy with their service. Ask for JF... He will show all the cars without problem.
Bargain for oil changes and ask for winter tires when you're going to buy the car. They always give it to their new clients.
100% satisfied.
I had great and prompt service a month ago - I was very happy until I changed to my snow tyres and then found a potential problem.
I am happy to say that Chassé Toyota took this very seriously and did not rest till I was satisfied.
Thank you Chassé, I will come back.
Brett