If you are looking at purchasing a new vehicle look no further! Ask for Rob Beaton you will not be disappointed! Honest, professional, knowledgeable and most of all he will work for the absolute best deal for you! Thank you Rob for such a great experience in purchasing our new vehicles!
Bart in the body shop is a Pro. Very personable and easy to deal with. He went above and beyond to explain in detail the issues with my vehicle. I left with my vehicle in beautiful shape thanks to Bart.
Traded in my Jeep Wrangler for a 2021 RAV4. From the moment I stepped into the building to the time I drove off the lot in the new car, Rob was so helpful and kind. He was extremely knowledgeable, personable, and friendly. I highly recommend buying from Toyota and from Rob if you’re looking for a new vehicle, you will not regret it!
Russelle Toyota, Great friendly people, family owned and oriented dealership, they have a wide selection of New and used vehicles with both an auto and body shop service Center
I have had all of my service done here and they are quick and easy to deal with. They recently did a recall job and got it done under time. I did get an engine light after being there so I returned. Just an en evac line that was overlooked. I was in and out and problem solved. Bart the body shop man gave me some helpful advice about some spots on my paint. What he suggested worked well!
I enjoyed my experience buying a new Hybrid. Rob Beaton worked really hard to put together the right deal for me. I appreciated how he took his time to answer all my questions. I am going to love this RAV!
Just traded in a vehicle the other day on a used 4Runner Limited. Dealership did a quick turn around which I like. The salesman Rob was great. Nice guy, knew what he was selling and if he couldn't answer my question he'd quickly find out.
Absolutely great to work with and some beautiful used Cars were in the lot. Very accommodating and very good COVID protocols
Thank you to Jason, Mike and all the staff in the service department.
I had three small issues with my Camry. The small issues that you wish you could fix yourself, I couldn't fix them. And this was a time when you have to grin and bear it and get the car to the Dealer. The opposite happened. They took care of the issues and got me on my way in no time.
Again, I would just like to say thanks to all of the people in the service department.
Fast efficient service and they go the extra mile, which makes the whole experience of buying a new car so much better.
Told it was inspection for recall which would take a couple of minutes the told I could be there for 2 hours. People have better things to do then sit around. Or give them information and they can make other arrangements
Purchased my first Toyota Rav4 Hybrid Limited and couldn't be happier! It was very important to me to have a safe and reliable vehicle not only for me but my aging parent's who no longer drive. Ryan greeted me with a warm and friendly smile. He listened, was very patient and understood what I was looking for. He took his time with me the day I picked up my new vehicle and went over all the details. I would highly recommend Ryan and the rest of the team at Russelle Toyota to my friends and family. During these difficult times of 2020, they made it a safe and happy experience.
Bad Experience, Not Professional and Not Straight. Purchased 2012 AWD Toyota Matrix under my company name and found next day (it is not All Wheel Drive AWD, it is front). now have to go to OMVIC and follow the procedure probably will take about 3 to 4 weeks. Unfortunately was bad experience for fault advertise (ADD:2012 Toyota Matrix 4dr Wgn Auto AWD
TRIM:4dr Wgn Auto AWD).
I can not say enough good things about the staff I dealt with. Rob and Amanda where very helpful and made our experience enjoyable from start to finish. I would recommend all my friends and family or anyone that wants to buy a new or used car to stop in here first you wont regret it. We will be using them for years to come.
The sales staff here were phenomenal! I am not from this area and needed some help with my car immediately and everyone at this location was quick to act and not only give me a peace of mind but also to make sure I was taken care of as well as my car! They stood out so much I don’t even mind travelling to come and give them my business! Amazing!
We recently bought a RAV4 Hybrid Limited and could not be happier! Rob Beaton helped us from the start and did a fantastic job, the whole team took care of us from test drive to ownership. We even got our car earlier than expected!! We're excited to be new members of the Toyota family. Thanks Rob!
In my search for a RAV4, I dropped into Russelle Toyota, and had the pleasure of meeting Rob Beaton, a stellar product advisor within the organization. He is knowledgeable, courteous and patient. The consummate professional. He followed up promptly on all my phone calls in a timely, efficient manner. He worked diligently to find what I wanted, and I appreciated that, that said if you are in the market for a new vehicle and want exceptional customer service- without a doubt, I suggest you contact Rob.
Very good overall experience!
I have had all of my service done at Russelle Toyota. The lady at the service desk (sorry I forget her name) is courteous and helpful and friendly!
I had minor body work done also and they were great to deal with. The body shop manager was great to deal with and responsive and helpful.
The used car manager (Jim I think? Older experienced gentleman) is always helpful and knowledgeable.
Only issues I would have is that the parts manager is not easy to talk to or deal with. I have had a couple of bumpy interactions with him so I avoid that department.
Also, it would be good if car washing was available as part of the service.
Otherwise a very good place to do business!
Amazing staff!! Great experience definitely recommend!
Used car salesmen are very helpful and informative. Service and parts department go above and beyond and I am very impressed with their knowledge and expertise. A very positive experience here at Russell Toyota for several years.
Bought a used RAV4 here from Jim. Excellent service, would highly recommend! Honest folks who care about their customers.
Awesome service department. Shelly is amazing, always has a smile on her face. Parts Manager Chris is super knowledgable and approachable. Quick service and professional staff. Won't let anyone else touch my Toyota.
Dissatisfied. Diagnosis was quick and accurate. Had a broken spring. Only would deal in Toyota parts. Other dealerships will come up with cheaper alternatives. Called the local spring shop, first question was why didnt they just send us the spring, they do on a regular basis!?! Wouldnt budge on pricing even when shown genuine parts were less at other places. Wouldn't recommend this shop, sad for a Toyota dealership.
I had a fantastic experience at Russelle Toyota. I've been looking to get a new vehicle for a while now but I really nervous about purchasing my first brand new car. One day I went to Russell Toyota not expecting to get anything at that time, but just to test drive and get some information. I was introduced to Rob and he was so patient with me and showed me all the features of the new 2020 Toyota Corollas. After playing with some numbers, he got me into a brand new Corolla XSE in my favourite colour, and I've never been happier! Rob introduced me to Amanda in financial services and not only were they so friendly and kind, they really do care about their clients and are there to make sure that you are getting exactly what you want. Rob and Amanda were always open to answer my questions throughout the entire process. I highly recommend getting your next vehicle from Russelle Toyota! I really can't thank them enough for their help.
The service give by Ryan was excellent and they gave me the best deal. This was my first car and I was excited. Ryan helped me a lot by explaining the minute details of car. My car is running very smooth and I am happy to take car Russelle Toyota, Peterborough. ON. Thank you once again Ryan and Russelle Toyota team for making my first car dream come true.
Went there for collision repair on a Mazda 3. They were professional, kind, timely and when the car was finished, they gave it back completely detailed inside! Total surprise! Thank you to the team for a job well done.
The only reason they did not get 5 stars was there were some other items needing to be fixed and found their hourly rate of $110 a bit too steep for me.
Great service but there should be a package price on winter maintenance! A little bit of sticker shock!
I went in to this location because I was interested in the 4runner TRD pro. The salesman seemed annoyed that I asked a question and went as far as to suggest I go to the Whitby Toyota. He seemed more interested in talking about his Saturday night plans with another staff member then helping me. Well I took his advice and am now a happy customer of Whitby Toyota.
Great service with very kind people and the best deals :) highly recommend this place
Great and friendly staff, great products, Barry Robson is the best...
worse experience of my life ... will NEVER buy a Toyota again! Staff are rude and very ignorant!
I bought use car long time ago and loved car well don't have that car ,always good on gas Sonada nice people talk too,Been long time since been at dealer place at Russelle Toyota in Pto i had get something replaced airbage.For 2017 car so i had get done no charge glad i got it done ,nice people thank you!
I would very much like to acknowledge the patience and professionalism of Kathir. He was extremely clear and patient with me throughout my numerous series of questions. He was not pushy and maintained the highest level of professionalism throughout. I strongly recommend working with him.
Great customer service salesman was great answering all my questions. Very satisfied with purchasing my new car.
THEY HAD THE NEW SUPRA ON DISPLAY I FREAKED OUT IT WAS SO BEAUTIFUL! Also I stopped in without an appointment to have something on my car checked out and they took it in right for me. Staff was friendly and helpful.
Russell Toyota advertised a 2010 Toyota Yaris. I was looking for a reliable car for my 84-year old Mom. Brendon the used-car manager and Kathir the sales representative let me know that the car had just come in and they hadn’t fully evaluated it’s condition. I took it for a test drive and noticed a few safety concerns, they immediately sent the vehicle to their mechanics and presented me with a list of repairs to be completed before purchase. When they mean CERTIFIED, they really mean certified!! I pick-up the car this Saturday, so I’ll let you know how it goes!
I would highly recommend this dealership! They have a great selection of new and used cars. The staff are friendly and professional. I think they’re reputable and place a lot of pride in their work!!
Friendly, professional service. Recommended!
Walked in looking at a Rav4, came back the next day and purchased a Rav4. If Kathir is around when you walk in, would recommend, down to earth - does his job, but doesn't make you feel pushed into anything. Teresa was great to work with on the paperwork side of things and Bart quick to find solutions for some minor scratches to paintwork when the vehicle was received. Great all around service.
WORST CUSTOMER SERVICE DEPARTMENT EVER FOR TOYOTA!!!!
My car is a 2018 Toyota Camry with 22,000km I bought it in September 2018 brand new
3 weeks ago I took my snow tires off and put my summer tires on when I noticed that my back rotor was grooved in several places...only the one rotor all the rest were smooth and no grooves...
the way they should be...I booked it in for today and a guy named Jason Russelle called me (not friendly what so ever) and said that the car was fine...I told him that I saw the grooves and that it grinds when I back up...you can even feel the grooves...he told me that it was normal...I said to him NO ITS NOT!!! and he told me to talk to the the customer service manager which I did...this guys name was Joel...when I spoke with Joel...he tried to convince me that it was normal wear not damage...I told him that it WAS damage as it has many grooves in it...none of the other rotors have any grooves in them...he couldnt give me a concrete answer to why this was..
I said I wanted it fixed and i was told its not bad enough to be covered under warranty...this is ridiculous as it's a safety issue and should be covered!! Normal wear would be on both back brakes not only one of them...there's a week link somewhere...I think because I am a women they can get away with this..not this women..I wont stop till it's fixed the way it should be...New
He than told me that he would contact Toyota to see if they have seen any issues like this...but they still wouldn't fix it!!!
Toyota claims they are highly rated for there quality in cars and trucks and customer service....NOT TRUE AT ALL...I have them as a 1 star as you cant give a 0 star or I would have...I plan on contracting HEAD OFFICE FOR TOYOTA as they refuse to do anything about it...they will take your money to buy from them but BE AWARE they DONT come good when something goes wrong with your vehicle!!!! I seriously hope they will fix the brake problem with my car...we will have to see...untill than....Buyer Be Ware!!! Dont go to Russelle Toyota...I have heard really good things about Vandermeer in Cobourg
I approached this dealership and introduced myself as a potential new customer to their service department. The response to my request (I had a warning light indicator on my console) was that they could not see me for two weeks. There was no effort made to bring me on board or find a way to meet me halfway. I've had years of dealing with Burlington Toyota who have always accommodated me based on the urgency of the request. Some folks in business still don't realize that it is this first interaction where they can build a lifetime relationship with a client.
Good place. Good service. Friendly staff always ready to help.
Service department puts lie to the old nickname 'stealership'. Staff are competent and communicative, services are reasonably priced. Keeps me coming back to the 'Yota brand.
The service was excellent and fast. My truck was in an accident and needed front end work. Bart was friendly and very quick to have my truck looked at and repaired. There body shop is excellent. Paint matches perfectly and parts were factory parts. Would highly recommend them!
I love my toyota. Love my past Toyota’s. I really don’t like spending my money at Russell’s. They don’t do much of anything as far as deals go on trucks or trade ins so I go elsewhere. The service department I use because they’re local but they’re not friendly or accommodating. Everything takes forever and is an ordeal. Takes half a day for an oil change??? Booking weeks out todo tires or breaks.
This is a really good place to go and have your vehicle worked on or serviced. They are fully qualified professionals for the job whom you can trust always. As such, they always do a high quality work and offer so desirable customer friendly environment. Cheers!
Great service
Buying my truck here was a good experience but had a LOT of trouble with the service regarding warranty work. They tried to send me away 3 times with my truck not fixed and telling me there was nothing wrong it. And then I had to take it to another mechanic to diagnose it then bring it back to them to fix it (quite a segnificant fix too) Then when there was a nail in the sidewall of my front tire they said sorry we won't fix or replace it because they are expensive tires. When THEY sold me the tire warranty for those tires. The Service manager is an anbsolute joke, working part time there 10-3 good luck getting ahold of him.
I hope they change things there because until they do I am never taking my truck there again.
We own and have owned 2 Toyotas from Russelle Toyota and absolutely love them both... Our first one is a 2002 Toyota Rav4 with just over 220,000 Km on it... With it still running great and there only being one minor problem in the 13 years that we have owned it we love our Rav4... Our second is a 2015 Toyota Corolla with just over 10,000 Km on it... It has started off great... The process of buying it was fast and efficient... With service over the 13 years that we have been with Russelle Toyota we plan of staying with them and never buying anything but a Toyota...
We had to have our Corolla worked on. Originally purchased in Ottawa. We had the absolute greatest customer service. Will come back again for sure.
We have purchased 3 Toyotas from this dealership in the past 10 years and have always enjoyed our experience there. Would recommend to anyone.