We had been to Meadowvale Toyota Mississauga and met Nazia. She was the sales associate and was very kind and friendly. She explained every detail about the car we were looking for and impressed us. When we went to buy the car her Team leader Mr Lilly was introduced and he was very patient and friendly. He gave us a good deal and we bought the car and we are happy
My experience with Meadowvale Toyota was super great . Nazia is an amazing service advisor. She is friendly, caring and pleasant to deal with, having great customer dealing skills. Thank you for being so professional and down to earth...
I trade in my Kia Rio with Toyota Rav 4 2019. I went with my cousin as he was buying his car and I spoke with Brittany about the trade in option. She appraised my car at the same time (Thanks a million) while I was there with my cousin. The same day I took my wife we selected our car and leased our new car. I was a pleasure to see how Brittany and Sunil worked together for us. Great job! Wish you both success in your field. I am very happy with the service I received from both of you and hopping that it will remain the same.
Service department is geared for sales... They will find anything wrong and try to keep selling service - When I asked about the Yaris "Cool" coolant light : they say it was because I had a pin hole in my rad, $1000 to replace. I read online that this light is totally normal when the coolant is still cold plus the coolant level remains the same month after month. There is certainly no leak. They insisted I should "adjust" the parking brake as part of a safety check, now it makes grinding noise and is loose and floppy at the handle. Oil changed but no service sticker - I have to make my own reminder. Replaced manifold gasket but they warned they may have to replace the manifold (I asked for the old part if they had to) - no need after that. I wanted to go back for them to fix the "adjustment" on the brakes but I feel they will create new repairs. They should keep sales on the sales side of things and for service, just focus on service - it's bad practice to try and replace every part that isn't optimal to jack up the service bill. They'd get more repeat business if they were honest and not service up selling.
So far I’m happy with this dealership. Granted, my wife’s car is just 1 year old, our experience here has been leagues better than Erin Mills Mazda for service. Oil change appointments are done on time. We bought the car here too, negotiated by email and Betty was hospitable (no bait and switch).
I bought a 2020 Tacoma from this location and the staff were very friendly and responsive. The process was smooth and efficient. Any questions were answered promptly and with plenty of detail. One thing I noticed is when it came down to filling out the paperwork the sales staff were very open so I didn't have to ask for a breakdown of numbers instead they were clearly explained to me before I actually signed off on the purchase. I live far from this dealership so for the time being its unlikely I will service the Tacoma here but I would if I was close by and maybe their service department would be decent too.
I am very happy with the service that Mohsin Sheikh provided , he is an exceptional human being with a lot of patience and smile on his face all the time . Definitely give this guy a chance .
Props to the the team at Meadovale Toyota for making car buying easy and painless. My previous car died, and I needed a new ride ASAP. Sunil worked quickly to give me a great deal over the phone - no need to come in - and he respected my budget. Mohsin S. delivered it in a professional manner while respecting my special requests during this pandemic to keep everything as safe as possible. Highly recommended!
Meadowvale TOYOTA - The best dealership.
Friendly and likeable Team with a personal approach to us. Very open to explain everything about the car, financing and about the lease - without the pushing!
Comparing different dealerships, to be honest in this one in Meadowvale we got the BEST price for our lease debt and the BEST price for a new car we took.
... Dear Betty, Steve and Ahmed - Thank you so much for your help and all the work you did for us. You are the best Team.
Bought a Rav4 from Meadowvale Toyota recently. It was been overall a pleasant experience. They were under stuffed on the day, so we took the vehicle for test drive ourselves. The place was clean and they were following social distancing norms.
I would like to mention about Karan and Betty who were particularly very helpful and knowledgeable, they were patient to answer all our questions.
The paperwork was also smooth and everything was explained clearly. I would recommend this dealership for good attitude towards customers.
Always bring your Toyota to a Toyota dealership. You cannot regret it. We always bring our Toyotas here and they always give excellent service.
Got servicing and tire change done today at this service center.
Positives -
Social distancing measures are followed nicely.
The service department staff are polite and informative.
Negatives -
NO CAR WASH. One of the most important thing we expect out of servicing is clean car. I am Disappointed.
Great job at social distancing. Brought my Lexus for oil change, tire swap. I felt very safe while waiting for my car service. Waiting area was absolutely spotless. Thank you for making it safe for everyone and doing great job with my car.
Service front desk lady Rachel is very professional & helpful to customers. Manager Steve is the best guy to make a deal.
I’ve been a loyal Toyota Customer for over 20 years. First with the Family Camry, and then with our Corolla and more recently with our Venza. I’ve exclusively used Toyota service department for both the Corolla (2010) and Venza (2014). I’ve accepted the higher costs at the dealership and the numerous recalls for the Corolla believing in Toyota’s high respect for quality, service, and customer experience.
Over the past year of so, I have noted their service and commitment to service has been deteriorating. In my recent visit, I went for Maintenance Service and an issue with my key. They managed to ‘find’ numerous other things to fix (including supposedly fixing the key issue I came in with) at a cost of $732 for that visit alone (not of course including my business of over 20 years). Upon exiting, I noted that the key (that they claimed to have fixed) still wasn’t working!
Told me, that actually it would cost an additional $200 to fix it. ... Would have been nice to be given the full picture upfront (or during my nearly 3-hour wait in their store) rather than discovering it wasn’t fixed on my own.
And it would be nice that my 20-years of loyalty was worth something to Toyota Canada.
I guess my loyalty has been misplaced.
I always get great service here. The staff are extremely helpful and take the time to explain what services are needed and why. They aren't pushy like other places, they make recommendations but never upsell products that aren't needed
Very Very poor and lazy "service dept". Very good location very bad service. No promotion at all. Please display your service price tag like you did in the past
Needs to improve customers satisfaction
Sorry for my bad review but you have to correct some customers issues with call back and ask what's wrong and what's right after their visit and take some action. Be advice check your car once service done .
So I had posted a wonderful review 2 months ago when I renewed my lease. I take it back! For 2 months I have been calling and emailing the lease manager, because they owe me a significant credit. They double billed my lease. For 2 months, I have not gotten a single reply to an email or voicemail. SO disappointed! Should have gone with my gut and NOT renewed my lease with this dealership!!
Mohsin Sheikh provided me really great service as I was shopping to renew my lease! Very knowledgeable and informative throughout the process.
Excellent customer experience!
Received excellent help from this dealership. Thank you for helping my sister pick her new car. We really appreciate your staff going a long way in making our experience a memorable one.
First visit to this dealership to service my cars. What a fantastic experience! Rachel, Zairah, Elisha (sorry about spellings), professional and courteous - great customer service. Just a very smooth, no hassle experience. Highly recommended.
DG
Very pleasant experience. Bought a used truck through sales rep Arun. It was one of the best interactions with any sales rep in auto industry so far.
The cafeteria has really good roast beef sandwiches too. Don't miss it.
My experience with Meadowvale Toyota was a great one. Alyssa is an amazing service advisor. She always pleasant to deal with and is extremely attentive to my vehicles needs. What a winning hire she was for the dealership. I will continue to get my regular maintenance on my Rav4 and happily deal with her. Thank you for being so professional and down to earth...
Very pleasant and informative sales rep. Mohsin S .
His knowledge and experience helped us to select a vehicle best suited for our needs. Accommodating from the beginning to the very end!
Extremely low level of service
As a seasoned consumer of Japanese and European Luxury Utility/Sport Vehicles this Dealership stands out in the Greater Toronto Area. The customer service in regards integrity, providing information, options on financing and deals or free upgrades is apparent at this dealer. I highly recommend if you like good people good service, better prices and more options! Thank you for my 4Runner :)
Special thanks to Mohsin Sheikh and Ahmed Singer for your expertise and superb customer service.
I had the pleasure of working with Product Specialist Mohsin Sheikh and all I have to say is Exceptional Service!!! He answered all my questions and concerns and went above and beyond in terms of making sure I got what I wanted. Thank you for everything! Til next time...
Been here for service a few times, but recently has been a very good experience. Here again this morning for a follow up on my car after some concerns from a service, and they quickly reviewed and resolved. No drama and. I excuses. Good to feel like a valued customer. I also appreciate the little cafeteria they have, and the bright seating area beside the showroom.
Great Car service but not good customer service. They gave me the coupon for coffee while I was waiting but the coffee shop was closed. When I asked one of the employees they said that shop closed at 5 and it was 5.30 that time. Please don’t give coupons to the customers after shop closes. Thanks
Terrible! Do not bring your vehicle to this place. I paid for battery maintenance that was not completed. Also, I was quoted $1000.00 for an emergency brake repair. I then went to a nearby mechanic and it was a simple adjustment; $99.00. I don't mind paying for vehicle maintenance, just be honest with me.
I'm done...Good luck if you continue to bring your vehicle here!! Meadowvale Toyota, feel free to contact me if you care!
I recently purchased my first vehicle from Meadowvale Toyota and I’m glad I did. George and Jodi were excellent to work with. Buying a car can be a stressful experience but Jodi’s quality of service made it less stressful.
If you’re looking into purchasing a vehicle, I Meadowvale Toyota is where you need to go. They will take good care of you.
Betty Zhou was very helpful with answering all of our questions regarding purchasing a new car. she was very friendly and gave us some amazing offers, recommend this lady since she is a great worker.
Mohsin Sheikh was very helpful with answering all of our questions regarding our lease and renewing our lease. He also gave us some good offers and overall provided a great service
Service department reception is useless, lazy and gives attitude. Can't be bothered to do her job. The service department workers seem pretty good my car was serviced quickly and on time but it sat outside for 20 mins whole I waited because the people working there couldn't be bothered to bring my invoice. Seems like printing a piece of paper is really hard hard these days.
I just purchased a vehicle from Meadowvale Toyota, my first new vehicle in many years. After shopping around at other car companies, I decided on a Toyota and the Meadowvale location because of their excellent service. Fiona was fantastic! She was patient and answered my many questions. When I picked up my vehicle she walked me through the operation of the new features to make sure I was comfortable.
The process was so efficient and easy. From the purchase to the financing to driving away in my brand new vehicle, I felt very comfortable. Buying a car used to be a stressful experience, but Fiona and Meadowvale Toyota made the whole process easy and enjoyable. Thanks Fiona.
This dealership location is amazing! We needed a car in 2 days because we're going on a road trip and we had it in 2 days as planned! Jodi our product specialist was amazing and very helpful. Her manager George was as friendly as her and was also very helpful and professional. If you are going to buy from a Toyota dealer, make sure to look for Jodi and George. It was an awesome experience!
Just picked up my new Toyota Camry hybrid. Fiona and christen are very professional through out my purchase. Thanks for all the information that you've told me. I'm sure I'll return back to this dealership.
Ahmed Singer was extremely helpfull and satisfied our needs when purchasing our new vehicle. We want to thank Ahmed for his professionalism and knowledge in assisting us with this new purchase.
Gavin &Marian
If I can, I will rate them lower than one star. They keep calling me and email me, ask me to pay the $1000 deductible which my insurance company confirmed with me I don't have to pay. Because that's a hit and run, I have zero fault. I have the collision centre report and police officer sign documents.
On the claim document the deductible section is zero, they left a sticky note with handwriting saying I need to pay $1000 deductible. (Which is not true)
After two weeks they call me and emailed me ask the money.
Eventually, I have to go to my insurance company manager call them in person to stop this. They send an three sentence email to apologize for that.
If at any point I am not sure the policy and paid the money to them , I don't know if they will refund for me.
VERY VERY VERY VERY VERY AWFUL EXPERIENCE. NOT RECOMMENDED.
Really loved working with Meadowvale Toyota such a great experience with knowledgeable staff especially Mohsin Sheikh! Love my new Camry! Will definitely come back again next time!
My experience purchasing a pre-owned vehicle with Brittany was excellent. Brittany was very helpful, worked with me to find a time we could meet and had the vehicle prepared for viewing at short notice. Brittany made the whole purchase process very pleasant and smooth. Thank you Brittany and thank you, George, as well for your assistance.
Great customer service. I would highly recommend to anyone. Great service. Good communication. Timely appointment. Thank you for your great service, best ever thank you.Fiona and Kristan 👍
Amazing and friendly staff. Chris was excellent, he accommodated to fix my car without appointment. Car stalled on the side of the road, had to tow it to the dealership. They looked at the car same day and told that it had a recall and advised of next steps. The parts required for the fix are backorder, so they gave a loaner for a few days. No issues since the fix. Great service.
I just killed almost 3 hours of the beautiful sunny Saturday afternoon waiting for the oil change. Just an OIL CHANGE. It was the LAST time I saw this place after 7 years of descent service. Sad. That’s how businesses loose loyal customers. AVOID THIS SERVICE BY ALL MEANS!!! To say nothing about their prices. Oil change $125+tax. Spark plugs change $480. Sometimes I do believe some businesses (well, PEOPLE who run those places) do become insane and inadequate. Amen.
Just picked up my new Toyota from Meadowvale Toyota. Such a great experience and so happy with the product and the service. Brittany was fantastic and explained all the features and was so pleasant to work with. HIGHLY recommend giving her a call if you are looking for one of the most reliable cars on the market!
I get my car serviced at Meadovale Toyota. The service employees are very courteous and care about their customers not about trying to get you to do unnecessary services done to your vehicle like other dealers I've been to!! I would recommend you service your vehicle here. There's also a complimentary car wash! Prices are standard!
Fiona is very professional. Very approachable and very easy to work with! She is very knowledgeable and knows her job very well! Highly recommended!
Kristan is a very kind and approachable manager! Very friendly and very customer-focused! We enjoyed doing business with Meadowvale Toyota!
I arrived at 9:30am for my 10am appointment I had made weeks prior for the airbag warranty repair and an additional coolant flush and fill. I had been told over the phone and in person that the work should be completed by 1pm. I was also told that they would perform a general inspection free of charge. I dropped off my car and went walking around the nearby area until around 12:30pm when I returned and waited to be told that my car was done. At 1pm I had to go find the person I'd talked to before to ask what was happening. I was told that they were just about to *start* the work - 3 hours after the appointment I was early to. I had to wait an additional half hour until they gave me the car back with a blank inspection sheet - because in the 3.5 hours they had my car they couldn't be bothered to look at anything. No discounts or any other remedy was offered for this lackluster service.
Also if you're looking for a drink, go take a water bottle from the fridge in their cafe thing - they're free, but they won't tell you that unless you ask. I can't believe this dealership doesn't have a free coffee machine for customers. My basic rust proofing shop does free coffee but this big dealership clearly doesn't care about providing a quality experience for its customers.
Go somewhere else.
I had a great experience from start to finish. Everyone was very professional, explained to me all of my payment options and I felt like they truly cared about me as a person and not just a customer. I’ve serviced my older Toyota there as well and also had a great experience. I love my new car and I will continue doing business with this location when the opportunity arises!
Bought my first brand new Camry hybrid from them and I must say …. Great car and great people.
I am very happy with my purchase with them. I mostly dealt with Adam who is very professional. Before buying a vehicle, I visited other dealerships but I got best treated here in terms of price, related incentives and customer service. I would recommend anyone to buy their Toyota from them.
I've been with Toyota for 8 years now, going to this location for the past few years. The staff is always very friendly, and I've been well served consistently in more than one department (service, sales, and the café).
This past week I purchased a new car, and the sales manager Adam Strazzeri spent much of his time (on a couple of visits) helping to personalize a car and a payment that worked for me. The financial manager (Justin Attfield) was great in getting through the paperwork quickly, and both helped me figure things out to the last detail. Can't wait to pick up my car today! Only took 3 days to come in :)
Awesome experience. Made numerous visits to the dealership before I bought, and Joe, Adam and Richard were always a pleasure to talk to. All the staff were friendly and helpful. Their no pressure sales technique was a welcome change.
Just purchased a car here this past weekend. They just recently switched to a non-commission structure as of July 1st. What a difference.
The sales staff is polite, accommodating, and eager to please. There's no pressure whatsoever, they just let you see what you came for and are able to answer any questions.
Pricing and final negotiation takes place with a manager, who doesn't need to go back and forth speaking to someone else to discuss numbers with you. The deal is seamless and makes for a much easier process.
It also helps that they have a comfortable environment with a good set of amenities. I would highly recommend this dealership.
I purchased my first car here and had a great experience. I had time to take a look around before I was approached by a sales rep, and when I was, I told him (Nick) what I was looking for and what was important to me. He didn't try to upsell me on anything I didn't want, and catered to what my needs were. I was glad there was no pressure. I had done my research on the car I was interested in, and went to Meadowvale Toyota to see if they had one I could test drive. They did and I was able to give it (and others) a test drive. They ended up giving me a great deal on the one I purchased. I know anyone can say they got a great deal- but when I told my friends about the car, what it includes, and the price- they all had the same surprised reaction on their faces and said 'wow'. I think they may have been a bit jealous.
I paid for the car in full at time of pick up, so I would not be able to comment on the experience of dealing with leasing or financing.