We have great experienced in buying a car with the help of Maria Sabido, thanks to here we bought our new car .👍
Sales person did not know anything about the vehicle, told me he would email me the answers to my questions (but never did), and did not do a search to see if the dealership could bring in the specific vehicle I wanted (I found it at a nearby dealer by calling around). Waste of time to go to this dealer.
Fast response, excellent service
pricy service but very responsible and very good servie
My engine oil change was done just a few days ago in other Toyota dealership, Erin park Toyota technician code 8250 ignored the posted sticker on car window, and made unnecessary clean oil change. I was charged $50 for this kind of service of money wasting. So disappointed!
Great dealership but the Salesperson we dealt with (Alex) was not confident of himself and my wife and I felt he did not have adequate product knowledge in order to convince us on the model we were considering buying. The management at the dealership needs to better train new sales people. We ended up buying from another Toyota dealership in Mississauga.
It was a very a good experience visiting the dealership and trying out the the new car test drive. The process of buying the car was explained along with upgrade prices. The dealership had also offered a good price for the new car.
excellent service
Very good service.
Looked at the option of a Toyota Camry. Everyone was very helpful and offered good prices. Not sure which car to select as yet.
The saler is very good .
When I visited the staff of erin mills toyota. They were friendly and introduced me to Maria Sabido . She provided me info on the 2015 toyota corolla and the leasing options that came with it. I wasn't able to go for a test drive since I needed to be eligible for a monthly income. overall the advisor was informative and gave me a clear understanding on leasing with Toyota.
I bought a RV4 at Erin Park Toyota I was very please with there customer service and sales person was great. Ofcourse thanks you unhaggle as well.
I bought my new 2014 Toyota Sienna LE from this dealership in June. The rep. Wai was very nice. I got total satisfaction with his service as well as good quality of a Toyota vehicle.
Forgot the star rating. 5 for sales agent Wei Lau. 1 star for his Manager at Erin Park Toyota.
We had an excellent service from sales person, Wei Lau at Erin Park Toyota. He was thorough in his explanation from the car's features until the selling point. He shows empathy to clients and explained the pros and cons of the car which gives us more informed decision in buying it. Though I didn't catch the name of his Manager who just pass by (I'm a Life Insurance/Investment broker who had trained sales people as part of my experienced), and just going into the motion of shaking hands, I can sensed his insincerity. But for Wei Lau, he's the best sales person I've ever encounter in a car dealership.
I recently purchased a 2020 Toyota Camry XSE from this dealership. I was very satisfied with the service I received from them, from the test drive all the way to delivery. Maria assisted me from the start and the entire experience and transaction went very smoothly. I highly recommend this dealership if you are looking for a new car. Maria was very helpful in getting me the car of my dreams. Look for her when you want to get a new Toyota. During delivery, Moize was also great in showing me how to navigate the features if the vehicle. Overall, great experience!
Purchased a Toyota 2020 Rav4 xle the salesperson Duke was very helpful and informative during our visit. He was very knowledgeable and answered all of our questions, I would highly recommended this salesman.
I just picked up my Brand New Car. It was a pleasure to continue to bring my business here. Everyone from the sales people to the service department treats everyone the same. Great customer service from everyone there.
I want to thank Larry Kuka and Ryan Yang for hooking me up with my first brand new Toyota. Shout out to Areeb and Chris for an amazing price. The overhaul on the dealership looks gorgeous, I'm glad to know that the quality and care of the sales staff here has continued years after I worked at Erin Park as a Product Advisor. 10/10 I would recommend this dealership as my first choice for sales and service.
Lexus Erin park parts are sold here. Prepare to wait if you want any spare part from this location.
This dealership has got to have the laziest sales staff i have ever met.. I've visited twice in separate occasions and both times when inquiring about pricing and financing.. their response has always been.. Look it up on the internet the prices are there. Either they are just too lazy to look it up or they are too dumb to know the simple details.
Absolutely terrible. We made an appointment with Maria to test drive a RAV4 hybrid. We drove right after work from Brantford to specifically see this car that we had been told was available. We get there and didn’t even get a greeting. And then the first question we get asked by her is “are you sure you want to wait 6 months?” And then she proceeds to tell us that the car sold YESTERDAY. And she never bothered to call us to inform us. So we just drove an hour hoping to buy a new car today. Didn’t even offer us any deals. We will NEVER return to buy a car here. And I would suggest others to pick a different salesperson to work with in the future.
Was a bit confusing figuring out where to go for my appointment since not much info was relayed over the phone but once everything was sorted out I had a wonderful experience. Was greeted by 1 staff that helped with directions and then had a lovely gentleman named Luke handle the customer communication from upfront. He offered to call when my car was being worked on as I was in a bit of a rush to head to work within the next few hours. He also called to let me know when my car was finished. It was not expensive and the service that this toyota and its employees provided today were top notch. Definitely would come here again.
Let me just say this, I have recently been having issues with my vehicle. Due to this, I’ve been coming into the location nearly everyday this week, in not the best mood. HOWEVER, let me give credit to the red head receptionist who I’ve seen everytime I’ve come in this week. Despite everything going on, she always has this bright smile on her face and upbeat personality. She’s partaken in pleasant conversation with me, and even remembers who I’m coming in to see from the day before. She has been a breath of fresh air during a time that seems quite glum. I’m writing this review in hopes that the company shows her appreciation, because I haven’t had the same pleasantries with most the staff at Toyota.
We bought our first car in Canada from Toyota Erin Park. Saman Ahmed was our sales representative and he really helped us with the car details and financing and got us the best deal possible. We really appreciate his help. Highly recommend him!
Bought my first brand new car from here couple of weeks ago. I am glad that after visiting a few other dealerships we ended up here and got a deal we wanted. Once you have terms negotiated, the rest of the process is pretty smooth and straight forward. We picked up our car on time despite the fact they had to locate the one in the color I wanted and get it delivered. Areeb is very helpful and accommodating. He listened to what we were looking for, located what we asked for and delivered it to us on time, on our mutually beneficial terms. I will definitely be going back for another one for my family & recommend them too.
Had a great experience at Erin Park Toyota. Special thanks and kudos to Mr. Saman who facilitated excellent, co-operative and pleasant services. His professionalism and customer service skills were amazing. Everything was really smooth and easy because of him and even the finance manager Mr Sulemon was extremely friendly and approachable. We highly appreciate and recommend Toyota Mississauga for making the whole experience so wonderful 🤗🤗
Come here to service my vehicle regularly. The service I receive from a Service Advisor named Kiril is always exceptional, he shares his wealth of knowledge open heartedly and gives genuine recommendations. Would highly recommend seeing him for all your vehicle needs!
The manager wasted my time without giving me a good offer, I was asking to give me a better offer than other dealer but he said that when u decide, come and we will sign.
So rude, not sure how Toyota allow these kind of people to work with Toyota and deal with the customer.
The representative was nice man (Ricardo).
But due to the manager, I did not get a good offer
Toyota is loosing slot of customers due to this kind of people.
I've been coming here for auto parts for a long time they usually have parts at a good price. Love the old-school looking theme and the staff are friendly there. Auto Parts section is the best
Erin Park Toyota has been always good to us with excellent service and after sales support. I especially would like to thank Mario in the service department for providing above par service.
Showed up and got a wondrous reception. Kirk Perepiolkin was the Service Consultant and got what needed to be done exceptionally. Much appreciated
I had an appointment to get my car serviced. My appointment was at 11AM and I guess there was a miscommunication between the Service Rep and I, he thought I was leaving and returning later to pick up the car. Instead, I was in the waiting room. (No shuttle was not available)
3PM rolls around, the Service Rep sees me wandering around. He thought I left and was going to come back, so that's why they never serviced my car yet.
So, what? If he didn't see me I would've been waiting until 9PM? What's the point of booking an appointment?
First and last time EVER coming to Erin Park Toyota.
family member brought a car from here. the salespeople are really great, however the rest of the employees can be very rude, especially the sales manager. furthermore, they will NOT give you a good deal. Tried convincing my family member to go to a different dealership but she just wanted to get the process done.
Awesome dealership. All the stuff members are helpful. I went there for service they checked the vehicle thoroughly. Job well done. Thanks.
I enjoyed my visit at Erin Park Toyota I went in to have my vehicle diagnosed. Not only did they fine the issue they explained my options and was much cheaper than my regular mechanic.
Great dealership and customer service. Vivian is a great man to deal with. Answers all your questions and takes time to make sure you are happy. No pressure sales tactics or pushy gimmicks. Vivian s always available to answer your questions and willing to coming in on days off to help you out. My new RAV4 was delivered in show room condition on a day of my choosing. Would recommend Vivian and the whole Erin park team.
Helped by Jim, a very easy to talk, kind and communicative gentleman, he is the kind of sales person you want to find at every place you shop.
Provided clear communication, straightforward and clear removes the smoking mirrors of car dealership uses sometimes.
great attention from the front desk, 2 seconds after opening the door were addressing my needs on the spot.
Am returning to add comments for the work performed. Now that I've made several road trips and driven over 2k since the service - the vehicle handles better and performance is better than what I'd hoped to get.
I also commend the polite staff, they did make the experience fruitful.
Left the rating @ 4* solely because I visited when you seem to be renovating - hopefully the place will be snazzier, when I return for my next service
Absolutely wonderfull service. I have been there twice for my Sienna van service and they did excellent job. Specially service manager Mr. Kiril handle my case very professionally. Thank you Erin Park Toyota.
A service consultant tried to rip me off by suggesting my vehicle needs front brakes replaced, brake fluid replaced and rear brake service costing about $1087.00. When I asked again the price was lowered. He offered to give me more discount if I came to see him. I became suspicious because he wrote it down by hand . I went to check out with my mechanic his advice everything was fine. I had already replaced brake fluid 9000 kms before. I meet with the manager and he also suggested my vehicle was fine but the staff is new. I trusted this place for right advice but was very disappointed. Only advice dont believe everything they tell you. Use your judgment.
Best Toyota dealership in Canada if you ask me. The family that owns the dealership and the Lexus one are by far the nicest people on earth. If your looking for a Toyota and want the best service don’t look any further. They have a brand new showroom and they just redid the whole dealership from inside to the new front area. When I get another car it will be from them.
Best Toyota dealership in Canada if you ask me. The family that owns the dealership and the Lexus one are by far the nicest people on earth. If your looking for a Toyota and want the best service don’t look any further. They have a brand new showroom and they just redid the whole dealership from inside to the new front area. When I get another car it will be from them.
No customer service at all in showroom. I walked in and not one person acknowledged me or said hello in 5 minutes of looking at cars. There were many on the floor sitting down on their phones texting doing nothing. I guess I will take my money elsewhere to place a deposit on a new Supra. Very disappointed.
Zeeshan is good sales person. Must meet with him honest guy.
I cannot say enough about what great service you receive at this service centre! I bought my 2002 Camry XLE here and have serviced my car here exclusively throughout the years. Harry Tam, John Kirkpatrick, Bill Leo, Mario all provide excellent customer service. Harry has always been very helpful and available whenever I have had a problem with my car. He was my service adviser for many years and is still there in another position. John Kirkpatrick has been my service adviser the last 5 years and provides excellent customer service and pays attention to the little details. When I am ready... I will buy my next car here and service here as well. I live 45 minutes away now for the last 2 years and still go there even so there are other Toyota service centre's closer to me. I have over 300K on my vehicle and am sure I will get another 200K. Love Toyota's cars and service.
Just had my 2010 Rav4 serviced at this location and they forgot to top up the washer fluid and lubricate the door hinges even thought they clearly stated on the invoice that these services were performed. Was my vehicle actually serviced? Not sure. Fellow Toyota owners please do your due diligence and ensure you get what you paid for. Fist and last time for me at this location. You only get one star because the post button wouldn't allow me to post with no start.
Really unprofessional. When I enquired if "2020 Corolla HYBRID " is in inventory or not, I was told - it is available.
But when I reached the dealership, the sales manager told there 4-6 months backlog. They just baited me to visit the dealership and convince me / negotiate on other cars which were available.
They tried their best to talk me out of buying a hybrid - only because they had none in inventory.
Total waste of my time and money !!
Walked into this location to test drive a 2020 Corolla to potentially be my first car. It was around 7:50pm, when they close at 9pm (this is the only time I could come in because of my work schedule). I was walking around for almost 10 minutes before someone actually helped me, and I had to interrupt some women for that to happen. There was no one at the front counter, and barely anyone there at all. It seemed like the people who were still there were ready to go home even though they didn't technically close for another full hour. I'm not sure if it was because I look young or what but no one wanted to help me. The women I spoke to worked in sales and she had to ask another man (who was on his laptop by himself) if he could take me for a test drive. He said no, and it seemed like she wasn't happy that she had to take me. She told me she was worried that they were going to close the lot, and that I would have to drive her to her car if they did... oookkk. She didn't end up telling me a whole lot about the car either, she yawned about 3 times while we were driving. Just awful service. I'm still considering a Corolla but definitely not here.
I had my Camry serviced at this dealership several years ago and I'm back with my Niece to window shop for her first vehicle.
You'll find both new and pre-owned cars, trucks and SUV's on the lot.
This is a full service auto centre with a repair shop, body shop, and leasing plus sales.
There's a customer lounge area while you wait.
I received great service here in the past and that's why we're back.
Nitin Wahi, a Product Advisor was friendly and informative about the vehicles on the lot.
When ever I come for service at Erin Park I am always accommodated very well by the staff. By this time I got exceptional service by my service advisor Aurangzeb as he was very understanding and emphathic to my situation and actually made an effort to get my Toyota Camry's torque converter changed under warranty and I had to pay nothing.
Went there today to get a diagnostic done on my corolla and the service was great! I had received very wrong information from whoever answered the phone and made my appointment, she said that the diagnostic is $123 per hour but that is not true (thank god), its a flat rate. Mario helped me and was very kind in explaining everything and answering all my questions.
Can’t speak to the sales staff. This review is strictly for the service department.
More specifically, this review is for Mario D’Souza. We only own Toyota cars in our household and this is in large part due to the service Mario has provided to my family over several years. I always call Mario direct to book service calls and the process is seamless. Mario always provides us with guidance and suggestions on care for our vehicles and never second guess his suggestions.
Nothing but first class service from Mario!!
I don’t normally post reviews, but, this one was well over due and deserved.
Understaffed location. Waited almost half an hour and no one helped. Go to the dixie location. They treat you better and have a larger inventory too with reasonable pricing.
Always have problems with service/repair department. For such a simple job like changing winter tires - they can still mess up. Don't know if some young kid is doing that kind of work. Left instruction to put better tread tires on the front, no, they did criss-cross. As a working mother i didn't have time to go back and complain. Next time changing, they told me "oh, your tires were not put on properly". Oh really, it was you who did it!
Changed headlight bulbs. Took forever. And then my stuff inside vehicle, glove box was all messed up. What the heck do you need to go through in the cabin for headlight change?
I have been patient for many years, but had enough... never going back.
Just picked up a vehicle last week from Erin Park Toyota. This is a second vehicle purchased from this dealer within couple years. Dealt with Ryan (Sales Person) and Geoff (Sales Manager). Both guys are very knowledgable about the vehicles and this being my first hybrid vehicle, they answered all my questions before and after the purchase. Easiest transaction without all the unnecessary hassle other dealers make you go through. The whole process was quick and painless. I drove 50km just to buy from Erin Park although I have another Toyota dealer 2 minutes from my house.
I highly recommend them!
Excellent service, super quick answer. Really appreciate Duke Lam, had give me a good discount. I definitely recommend him to my family and friends I'm extremely happy with my new blue eclipse metallic CHR 2019 loved.
Thank you Luke !!
First of all the lady that sits in the showroom’s reception is so nice and very friendly, she represents a great image for the dealership.
Second of all, there is a quite old wonderful guy at the the service with the name of John. He is really amazing, he has a very welcoming and professional attitude.
The rest are normal.
Took my car to Erin Park Toyota to get some bodywork done after a hit and run. Peter, the rep there was efficient; totally knew what he was doing; got me into a rental car and had my car fixed to my complete satisfaction. Every time I go to Erin Park Toyota the service is always second to none. Thank you Erin Park Toyota and thanks Peter; my car looks like new again; the shop did an amazing job!!
I was extremely impressed by the level of professionalism and customer service I received from my sales person, Nick Scott. He spent a great deal of time with me on both of my visits prior to me making a decision to purchase my 2014 Toyota Highlander. He was very considerate of my needs and concerns and worked very hard to ensure that I was feeling extremely satisfied with my decision. He also made my kids feel very comfortable while we waited. He was very patient and made my experience a very positive one! Thanks very much Nick! Toyota/Scion is lucky to have you as their face to the public!!! You've made a difference to my family!
Best car buying experience I have ever had...
From the very first visit to Erin Park Toyota Scion, after visiting many different dealerships of various manufacturers, I felt completely comfortable and enjoyed the entire experience from every member of the professional, courteous and attentive staff... the Greeter, to Sales, to Sales Support and the Sales Manager. The Scion FRS that I purchased is a great car with a fantastic driving experience for the price point, but the car did not sell itself, as there were other contenders. However, Nick Scott, with his friendly smile, his honest and informative approach and his fun nature sold me on the car and made me feel very confident in my choice. Furthermore, Nick exceeded my expectations, delivered on all his promises and Erin Park takes care of all the extra little details, like providing the stone chip touch up paint...I am one very satisfied and happy customer and I look forward to many years of driving enjoyment from my new Scion FRS!
My advisor, Larry Kuka was amazing! He listened to all my requirements and did everything he could to fulfill them. He is highly knowledgeable about the current vehicles in the industry and provides accurate and honest comparisons. Larry did everything he could to ensure I was happy and comfortable with my new vehicle. Erin Park Toyota is an incredible dealership and I will definitely be servicing my vehicle there!
From the beginning of our meeting Fahmeed was fast in answering all my numerous questions, and he was knowledgeable in all aspects of my purchase, he worked very hard to get me the best deal, and also worked with me via email when I was unable to make it in to the dealership. When I went to pick up my new vehicle he explained EVERYTHING to me, even things I would never have thought to ask. All the employees at erin park lexus were super friendly, I will be a returning customer for life.
Very courteous service by everyone. Employees handle the matters professionally. I like to interact especially through Mario. Good advisor. Very good shuttle service. Nice atmosphere.
Excellent Service
We have been bringing our Toyota vehicles at this location and never regretted it. The primary reason being the wonderful, friendly and understanding approach provided by Mario D'Souza. He is very knowledgeable and addresses all our questions and concerns ably well. He not only handles current repairs needs but also forewarns us about 'what needs to be done' at the next visit. In this way he keeps our costs down enabling us to 'budget' for the next service appointment. I have no hesitation in recommending your service center at every given opportunity.
Keep up the good work Mario and Erin Park Toyota.
Clotilda D'Silva