Alpha auto group are crooks.. feel bad for remaining employees . I resigned due to poor ownership and now I’m shorted 2 grand on my last pay !
SEPT. 18/20 UPDATE: so I reached out to accounting to sort out the issue and they changed my net pay after I signed off on the initial amount. They sent me a spreadsheet to justify their payment but there are clearly 3 vehicles missing off of that spread sheet. How is this possible when I signed off on a form with the correct numbers? now i will wait for them to justify the 3 missing vehicles... pathetic
I've had previous positive experience with kingston Toyota, but am very disappointed with my recent experience. Bought a 2017 corolla, spent all afternoon arranging insurance, down payment, setting up financing, etc. Was told they would rush everything for me and should be good to pick it up on 48-72 hours. 11 days later after multiple phone calls and emails it's finaly ready. I get that with covid there is going to be delays, and honestly if it was just the delay that would be fine. But, they had it for over an extra week and when I picked it up it hadn't been cleaned, the fuel tank was half empty, and the rather expensive rust protection module has not been installed.
I am so sad to be writing this review as I have been a faithful customer of Kingston Toyota since I bought my new RAV4 in 2013. I have been going to the service department for all my servicing (which to be honest, is minimal) but have always been happy with the customer service I have received - until recently.
There is a new person working, his name is Christian and he was incredibly rude to both myself and my husband.
I asked for my brakes to be looked at - and they obliged after arguing about it being included in the service, not being included, whatever. It was making a noise - please look at it.
They did and Christian tells me I need front and back brakes, rotors and shims - at about $1225 plus tax. I thought that might be pricey (of course being a dealership) and take it to another place for a second opinion.
The second place tells me I DO NOT need brakes, and they have SIX-EIGHT MONTHS of life left in them. The noise is coming from a cover (which they fixed for free).
So in 24 hours, I went from needing all four brakes replaced at $1225+ to not needing brakes at all. Curious.
My husband called Toyota to try and rectify this matter as I was pretty done with them at this point - and he is told that "well yes, she will need brakes at some point". "AT SOME POINT"? With that reasoning I will need a new engine, transmission, tires, at some point. Everyone will. So it should just all be replaced now?!
End point - Christian was very aggressive, confrontational, and not at all the kind and gentle customer service I have experience for the last 7 years. We now have a Highlander and will be taking it elsewhere. We don't need that kind of hassle in our lives.
Did contract work for them, never paid their bills, $5000 outstanding and cant even get an answer out of accounts payable. FYI there was never a dispute about quality of work or any problems, just hundreds on unanswered emails and phone calls. I guess they prey off small contractors, do not do work for them. Kevin Cook is the guy who contracted us, stay away.
Most incompetent place I've ever visited, no I would not recommend. 1 star for the handful of employees still trying to make it a decent place!
In my one and last visit to Toyota Kingston they tried to scam me over $1k on what ended up being no problem with my car when I had others look at it... they took the long way around the get all the money out of me they could. So there is no trust for anyone who’s going to take advantage of someone like that...
Tania is great to deal with. We updated to a 2020 RAV4. Fantastic car with excellent safety features. The service department is also excellent.
Recently got assistance from Jordan while shopping for a new SUV. Both Jordan and the dealership are first class! Both very knowledgeable and proud of their products!
First time dealing with Toyota, but the cars themselves have great reviews, so the used Corolla (2017), nearly sold itself. We worked with Tania and she was a little off on our first meeting, but the masks had just come into effect and it felt awkward everywhere to deal with carsales people. In our next couple meetings Tania was super nice and helpful, working by text and phone, she helped us on our schedule (two small kids @ home with us, #Covid). The car is fantastic and I'm in love :)
Thank you!
Extremely unhelpful. Basically pushed me out the door because they were so sure they couldn't help me because my situation was complex. It's not like I had bad credit. I don't. Decided to hold on buying a new car anyway, but when I am ready I don't think I'll be going here.
I have been purchasing and leasing vehicles at Kingston Toyota for several years. Recently I leased a 2020 RAV4 and as always received excellent service from Jim Kelman. Jim's experience, knowledge, patience, and great sense of humour make the leasing process a pleasure. Thank you Jim for all your help. I would strongly recommend Jim to anyone wanting to lease or purchase a vehicle.
I want to share my experience from about 4 mnth ago. So management can improve their policy. So we may not need to go to other cities. The service advisor was not good about client communication and providing info. She seemed like she wouldn’t care. We had to pay oil change, service fee and also for quotation fee which we wouldn’t have to if we were informed properly, and it was really expensive. They don’t reduce quotation fee even if you have your car repaired there. We didn’t even consider to have the car fixed there. And the estimation was extremely high. I had my car towed to Toronto and repaired there. It costed much less even with towing. I think this branch management has to review their policies if they really want to make money. Otherwise they can make money only from “quotation/estimation fee”. I was planning to buy a rav4 hybrid, but I will most probably buy from another dealer either in Ottawa or Toronto.
Absolutely the worst service operation going! Bought 3 new vehicles from them. This one will be the last from Kingston!
6 months ago booked an appointment for full service of my 6 month old 2019 Toyota. Appointment booked, was told to drop it's in key box in the morning as I start work before they open. Car sat in the service parking all day, keys stayed in the box, no service done, no call nothing. They are incompetent!
Set up an appointment during the pandemic to drive a car. From Sharbot Lake...that's a 70min drive. I asked prior to leaving if the car had been in an accident and smoked in. The sales manager (Thompson ?) Replied within 1 min of my email with 2 x no's. Meaning he never checked. After arriving for 3pm appointment, the doors were locked. I waited 10 min and emailed and called. At 3:20pm the girl opened the door. The manager was far from polite, did not want to be there and complained about his staff, stating it's hard to get good help these days. The girl was twice as polite as that guy. Upon entering the car, I could smell cigarette smoke and even saw burn marks on the roof of the vehicle where people throw cigarettes out the vehicle. I'm glad I wasted my time driving to Kingston, treated rudely and have incompetent people waste my time. I will never return and I will do everything in my power to cost them as much money as I can. I am shocked at Kingston Toyota would employee such a sales manager
I recently leased a new 2020 Corolla from Kingston Toyota...strange I know to do this in the middle of a pandemic....but it was a deal I could not refuse!! And it put a big smile on my face😀. I have driven about 6 Corolla’s all purchased through Kingston Toyota and received the same quality service I have always received. Jim Kelman and Paul Thompson were excellent to deal with and we got the deal done amidst sanitizer wipes and gloves!! Thank you Toyota for continuing to sell quality cars!!
Yesterday we purchased a new truck our salesman was Jim Kelman. He is a Awesome guy would highly recommend him he made everything go smoothly.
First time dealing with Toyota. Did a trade in and lease with Jim Kelman. Toyota was very reasonable with my trade ins. Jim was great, very helpful in walking me through process (I never leased before) and aftercare made the whole process easy. I will definitely deal with Jim again in future.
Paul and Kevin are great to deal with. If you are looking for a Toyota this place to go. Always receive the Best service here!
It was an amazing experience doing business with Kingston Toyota. Friendly and helpful staff. Especially Mr. Rich is a very great person to deal with. He listens, understands, go above and beyond represnting his Customers. I would highly recommend Kingston Toyota for your next purchase. See Mr. Rich before you make any purchase to make it an awesome experience and finding yourself the best car.
Great experience dealing with the Parts and Service Departments, particularly Jeff, the Parts Manager. Very accommodating and responsive, work collaboratively and quickly to address issues. Highly recommended.
Top-notch customer experience with JIM KELMAN as my sales consultant and PAUL THOMPSON Sales floor manager at Kingston Toyota. They worked hard, fast and after hours to put together an offer for my 4Runner. I was very surprised they were able to give me a great price on my current vehicle and recommend a new vehicle model that best fit my current needs. I did not feel rushed and leasing or owning, vehicle features and options, ... were thoroughly explained to me. I changed my mind several times on options and they were still very patient when searching inventory for me. Every Vehicle purchase should be this stress free. Great experience and highly recommended.
I was very upset with the way the service center treated me as they did not listen to any of my requests. I told them i could not check my phone while at work and they offered to email me. I got no emails but several impatient phone messages. When i returned the call i was told of 4 things that needed doing (and 4 charges) i declined 1and okayed the other 3. When i went to pick up my car there was over $300 (+tx) i was not expecting because they hadn't told me about them! I have never had an issue with other Toyota places before but i will not be returning to this location.
The lies they tell are pretty impressive just to get you to buy a vehicle. Don't believe anything about the add-ons they promise you'll get... Because you won't. I've also never seen any other place always take 2 hours to do scheduled oil changes.
I support Toyota but go to any other dealership but this one.
I purchased my 2015 Carolla with Kingston Toyota around a year ago. The purchasing process was fantastic. However, a few weeks ago I was having brake issues and brought it in to be serviced. Dealership mentioned I needed Rotors and Pads for both the front and back of the car, and quoted me $1000. I ended up buying the parts and changing them with a friend today. Not only were the rear brakes completely fine, the front rotors were as well. Unless labour to change break pads costs $800 - this place tried to tip me off.
Three months from the date of order to reception of a replacement key! I love my Toyota, but am extremely disappointed in the manners and service at Kingston Toyota. Despite my loyalty to the brand and pride in my vehicle, I am now reconsidering dealing with them again.
Ive delayed time to comment, I wanted to be fair as possible and realize when it comes to dealerships no one is perfect. I understand these people are very busy because Toyota has a reputation of being good. Background..Ok, so my previous (Dodge) model turned out to have repeated design/quality issues, so I decided to try a maker with a better reputation. So Toyota it is.. When my 1-1/2 yr Toyota had the same issue as my previous Dodge at under 20k, I (non publicly) complained to Toyota, after they sent me an online survey. I questioned either the quality of the part, or was I being taken? I told them I was happy with the people but was dismayed at this part needing replacement so soon in 1-1/2 yrs and under 20k. Regardless it was non public. OK..aside, at about same time I had the dealer add a minor added to the car. Turns out the battery tie down bolt was missed on reassembly (which I found that out a few weeks later) and I was lucky the battery didn't go flying into the motor. Anyways, I called and called to make an appointment, both by phone and through online appointment. No call backs, no email returns...nothing, at all. Ever. Several attempts. Despite being polite but direct (and non public) in my remarks, I can only assume I was blacklisted from this dealer...either that or they just don't return calls or online bookings.. I was a little concerned when first buying my Toyota because of the reputation Kingston Toyota had locally. I have been getting service elsewhere now for a year, and can honestly say when I buy new next year, no more Toyota unless I leave the kingston area.
Had a great conversation with Mr.Jim Kelman...and really like that truck
Thank you Jennifer Munro and your team for helping us buy our New Toyota Corolla - Professional, thorough, and great service!
Great selection and service. If yah get a chance go say hi to Maggie shes awesome!!!! ;)
Sean and Josh were amazing. Very friendly, welcoming easy to talk to and deal with. They really try their best to help meet budgets.
The sales person I dealt with was not helpful in the least. He had been there for 30 years he said and that his partner, a lady who had been there for 30 years would help me while he was away. Well she was rude, disrespectful and just awful to deal with. Didn’t give me the time of day. She was condescending and even bad mouthed a manager who I found to be very helpful.
The sales manager and young finance representative I talked to were fantastic and that’s the only reason I leave a good review. The finance representative did not want my poor experience with the sales staff to reflect poorly on the entire dealership. So it will not. The dealership itself is fantastic. Just a couple old and grumpy staff members. When I go back I will be dealing with the managers directly.
I made an appointment for 6pm with Tania this past Tuesday around lunchtime. She told me she'd have the car I wanted to see (Kia Forte) pulled around and ready. At 5:15pm she emailed me to say her colleague had swiped the car for his client without asking her permission and that the car may be gone when I got there. I arrived and the other client had test driven the car I wanted and was going to buy it but wanted to check with a relative first, so she was on the phone. I was shown a much more expensive Toyota model and given a terrible trade in amount $1100 lower than another dealership had given me for my current car while I was made to wait for this other client to make a decision. After 45 minutes the other person decided not to buy the car and left. I was so upset about being treated so poorly at this point that I didn't feel comfortable driving the car I came to see for a test drive anymore and I promptly left. I was made to feel less than dirt and that my time meant absolutely nothing to these people. What abhorrent service, and I'm a current Toyota owner too. The whole team involved in my Tuesday evening should be ashamed.
As a customer I have never been talked to the way the service manager spoke to me. He was very rude, ignorant and talked down to you like you knew nothing and he knew it all ... when going to pick my keys up , there was nobody around and no attempt was made to fix things or change my opinion. I will most likely not be back and certainly won’t be recommending to anyone.
I give a 5⭐ only because of Jim Kelman. I bought a used Highlander from him last week. I'll tell you this guy would bend over backwards to make you happy and comfortable. He made me feel like I was his friend not just a customer. And a shout out to his co-worker who's name I can't recall, but she works right beside him. You guys are the best.
I do however have to say. The business manager or whoever he is needs to get it together.
We have delt with Kingston Toyota a few times over the years. Something has changed there and not for the better. Buddy needs to spend some time with Jim, learn how people want to be treated.
Thank You Thank You Thank You Jim.
I love my car.😍
PS.. tell business guy he shouldn't be trying to sell people a rust protection gadget on a car that already has one..😜
Picked up my new Tacoma this week from Jim Kelman. The process was very easy and got an excellent deal. Extremely happy with my truck and the whole experience. All staff I met were very friendly and helpful.
Charging me a lot .
I went for regular check service and I asked for alignment.
They charged me 125 twice (250) plus taxes
125 for checking the alignment and another for doing it without telling me the cost before.
They are offering services with double the price .
I have not find that anywhere.
Nice staff and some pretty good deals, as well as $500 Military discount. Much appreciated. Thank you. Cheers
I searched ALL of Ontario for a new Tundra. Kingston Toyota offered fast, no-nonsense negotiations and beat all offers. If you are looking for a Toyota, keep your business local! Special thanks to Tara, Sean and Paul for making the deal happen.
My family and I have been customers here since 2001, and their staff and service has been top-notch. Most recently, we leased a new vehicle, which had to be arranged from out of country. Jim Kelman was not merely helpful, but bent over backwards to ensure we had our vehicle ready when we returned. I could not recommend this place more ... and this stellar service (and consistently reliable vehicles) is why we keep coming back.
I dropped by to get my tire pressure checked and James from the parts and service centre was so quick to help me out. He even gave me tips about when I should bring my car for maintenance. Andrew, his more senior colleague, helped me out with fixing my rear license plate frame and he gave me tips for my windshield washer. They seem like a great team!
We just picked up our truck today, and we were very grateful for all the help sales rep,
Simon O'Reilly gave us. He was thorough in providing all the information we needed.
We're also very happy with our choice in automobile!
Thank you Jim Kelman! I tend to put off the process of buying/leasing a vehicle as it tends to be stressful. It is a major decision with significant money involved. However, Jim made it easy, more like visiting a friend than making a major purchase. Jim explains things in a straight forward way and is considerate to the questions and concerns that come with such a significant transaction. Thanks again for a great experience!
Not happy since new owners took over. They have got rid of there best staff. Miss the old Service Manager Brian , the greeter Brian Crawford, finance and insurance advisor Wendy, and the always cheerful and personable Lori. The receptionist is overworked, and the service desk understaffed, yet do their best to be courteous despite all the staff shortages. I don't think any mechanics have been let go, but the best part's manager I have dealt with in my life has moved over to Lexis, along with their best mechanic, Robert. I am nervous to get my two Toyota vehicles serviced at this dealership now.
Recently replaced my 2011 Tundra SR5 4.6L with the 2019 Tundra SR5 5.7L and I could not be happier! Same Toyota reliability and craftsmanship! Jim Kelman is a wealth of knowledge and is extremely professional to deal with.I love the new features such as the Radar Controlled Cruise Control, Backup Camera and many others. It drives beautifully and you feel more like you are in a car than a truck with it's smooth ride and quiet cabin! You will pay a little bit more for this truck but if you want quality and unsurpassed workmanship, this is the truck to buy!
I've been going to Kingston Toyota for three or four decades. Over this time, I've purchased a Corolla, Camry, Prius and Highlander Hybrid. Each one has been serviced at this dealership per the vehicle schedule. Over this time, I've got to know Chris, Brian, Brian, Joe and Maggie and all are very helpful, knowledgeable and friendly. I have complete confidence in the quality of the vehicles and servicing I receive as well as the value for what I pay.
Purchasing our 2016 RAV4 Hybrid from Kingston Toyota was one of the best decisions ever. Our consultant Laurie Timbrell was very thorough and knowledgeable. I had a million questions since it had been over 12 years since we bought a new vehicle. Every question was answered and explained fully. The service team prepared the car beautifully, exceeding our expectations. We were walked through every step of the buying process. Information about roadside assistance was completely explained. The best information was regarding the warranty. We feel this was the most beneficial. Picking up the vehicle was quick and easy. Laurie had even flagged important information in the owners manual to highlight the importance of some details of features that are new to us. After sale service was a lovely surprise. About a week after buying, we were offered the opportunity to go back in to the dealership and ask questions about anything we were unsure of.
The choice of the hybrid option was a good choice. We estimate that our fuel expenses have dropped around 25 to 30%.
Yes, I recommend Laurie as a thorough and honest sales rep with Kingston Toyota.
In this fast moving world of ours people are very quick to complain about a negative experience, but seldom to people take the opportunity to compliment a positive one. This letter has to do with the latter.
On May 31st I purchased my 8th Toyota with the help and guidance of Jim Kelman. Jim has been the individual who has sold me every Toyota I have owned. Not only is Jim knowledgeable, capable and experienced with regards to selling Toyota Vehicles, but he is always cordial, polite and friendly. Once again Jim made my purchase experience pleasant, uncomplicated and flawless. Something I appreciate very much.
Kingston Toyota is very fortunate to have such a dedicated individual working for them.
It is without hesitation or reservation that I would recommend Kingston Toyota and in particular Jim Kelman to anyone who wishes to buy a Toyota vehicle.
Thank you Jim once again for such a positive, uncomplicated experience.
Sincerely,
Christine Foley
I still love my Echo, but when the odometer rolled over 600,000 km I started thinking about a new car. I wasn't quite sure what I wanted and looked at many dealerships, but I knew that I would get the quality, reliability and value I was looking for with a Toyota. My salesperson, Jim Kelman, was a huge help! He was very knowledgeable and open. He was also very patient, and worked with me to get me a vehicle that meets all of my needs. Now I love my Matrix!
I have driven Toyotas for many years, have my family driving Toyotas and have encouraged friends to buy Toyotas. I'm surprised they haven't offered me a marketing position at head office. I had a favourite salesman to deal with at another dealership over the years but when he moved away from the area, I knew the next time I bought, I wasn't looking forward to starting off cold with someone else. However, when that someone else turned out to be Jim Kelman at Kingston Toyota the transition was seamless. I felt just as comfortable and unpressured as I had with my previous salesman. Even though a car salesman obviously has a goal of selling you a car, I felt Jim always listened to where I was coming from and what the budget could withstand. For multi-time Toyota purchasers, Toyotas pretty much sell themselves, but if you need a salesman to guide you through the possibilities, Jim's an excellent choice. We've gone back to him several times and will be back again.
I just recently leased my first new vehicle from Kingston Toyota. I dealt with Jim Kelman and he was fantastic. The service was excellent and everyone was friendly and helpful. I decided to lease a Corolla and Jim was very easy to work with. He took my dad and myself through the leasing process very thoroughly and was happy to explain all of the details.
For leasing my first new car I could not have asked for a easier or better experience. Jim and the staff at Kingston Toyota took a seemingly difficult decision and made it an easy one. I would highly recommend the services of Jim and the Kingston Toyota dealership.