Justin, a product advisor at Jackson's Toyota got in touch with me via email after looking through their inventory for a 2019 RAV4. He was quick to respond to emails and we setup a visit after he had found some in the area that would fit my criteria. However, by the time I visited the dealership, the inventory he had bookmarked was no longer available. We still took a test-drive in a 2020 but could not work out a number that would have sold me on getting that particular model.
Tom was very easy to work with very friendly and made our experience buying our first Toyota an easy one. Highly recommended Jacksons Toyota all the staff were friendly.
Well nice dealership modern nice people but 5th attempt failed not very negotiable dealership price wise 3 GTA dealerships offerered me much lower deal so will end up ounce again not buying local
I wanted to buy a minivan because of a growing family.... But i had to trade in my SUV first. They seemed too busy to talk and called back at their convenience.
I gave up waiting for them and bought a Kia.
I purchased a new vehicle from Jackson's Toyota. I was met by Wyatt the Sales Manager. He had a test vehicle already to go. Wyatt provided all the information on the vehicle while I test drove.
Very congenial and helpful. Jackson's Toyota are very very customer conscious and I will continue to deal with them in future.
From the moment I entered the show you I felt at ease. I was directed to the lounge where I found myself being offered a lunch, coffee and a sign up sheet for a massage. I stuck up a conversation with others who were in the waiting room as to how they loved their cars and what types did they own. Upon meeting Noel my sales rep, I found him to be warm and open to hear what I had to say and we took the journey together step by step to the completion of my sale. He was very accommodating and was compassionate and caring to my needs in this time of life as it was not easy as a new widow and one who has come through stage 3 breast cancer. I found the whole transaction one of ease and highly recommend this company from the reception, sales reps, financial reps and others. So far so good, Love my car, enjoying it very much.
Ann Langdon
Recently bought a 2012 Toyota Venza. Great service, quality and value. Salesman kept us informed at all times during dealings and exceeded expectations. Will be getting the car serviced there even though it is not a Toyota dealership.
Was sold on two cars only to have them become sold to someone else or become not available when attempting to transfer from another dealership. Communication was not prompt and had a horrible experience with them. Will not be back.
Thanks for everything Dave. You were great at walking us through the whole thing and we felt right at home with you and even felt that we got to know you. You spent lots of time with us and if we had a question about the Prius Prime you were sure to look up the answer if you didn't know Our son came up from the city to put a special wax on the car so I haven't driven it much yet. I did figure out how to change the side mirror today so I could get down our hilly, curving driveway. I love the car but there is so much to learn.
Thanks again.
Thanks go to the Service Advisor Elie A. Excellent customer service. All questions answered, transparent, with pictures sent to me. Services: Recall, CAMPAIGN R75-FRONT PASSENGER AIRBAG INFLATOR and the brake fluid flush.
Jackson's has implemented COVID-19 protocols that are easy to follow and completely zero contact. My appointment was scheduled for the wrong day but they managed to get my car in without delay. Excellent customer service.
Had a new car everything was perfect customer service and everything was perfect
Amazing experience at Jackson Toyota. The service was amazing and they worked quickly to get me in the vehicle I wanted! I worked with Raj and what an amazing individual, he noticed I drove out of the way to get to the dealership so he offered to drive out to me (An. Hour and a half away) so we could sign for the vehicle. And on top of that he was always there for any questions I had.
Thanks Raj !
My 2018 Toyota had a recall notice delivered and I took it here to get that done. I also scheduled an oil change and getting my winter tires swapped out for the same appointment. They were done within about three hours and the price was entirely reasonable for the work done. They communicated with me every step of the way and ensured that I knew what to do to follow their Quarantine procedures with no confusion. Excellent service.
I just bought a used 2018 RAV4 from Jackson’s Toyota in Barrie. I was very pleased that my purchase went smooth with no problems. I live in Belleville so the trip to Barrie was long so when I picked up my car I was delighted it was ready to go. Very nice dealership and the sales manager was very nice his name is Marco. I would recommend this dealership to my friends.
What a great experience given the difficult times. Arranged a complementary Uber home and back.. drop off was easy and pick up smooth.. they stayed in touch by text and phone. Well done
Jackson Toyota’s servicing department is a place you can trust, who are upfront and readily available in keeping you informed and answers any questions you may have regarding the servicing of your vehicle. The results are alway excellent. They not only care about the vehicle but the client as well. Much appreciated!
I have no issues other than during these trying times if an appointment is made especially for people who may live out of town like myself it should be a firm appointment. I had no one who could pick me up because of social distancing... and no place to go therefore had to stand around outside. However Michael was accomodating and did get my vehicle in as fast as he could....and I I appreciated that. No other things to mention and I do understand they are doing the best they can in these trying times.
We recently purchased a Toyota Corolla Hatchback. Our sales associate was Campbell. He was really knowledgeable and helpful and made everything run smoothly. We felt relaxed and didn’t feel any pressure with him. We would highly recommend him to any of our friends looking for a new car. We are enjoying our new car!
Unfortunately my car died, out of the blue. Jackson's Toyota happened to be my first stop and I'm glad it was. Jeff introduced to the whole team and made me feel very comfortable. I had never bought a new car, and zero intention of buying one. I decided to seek out all my options before jumping at the opportunity. At the end of the day I was back at Jackson's Toyota. I explained my hesitations to Jeff, who was able to point me to the perfect vehicle. Jeff, Raj, and Danielle were completely transparent and open with me about my options which made me feel much more secure in my decision. Less than 24 hours later I signed my papers and was set to drive away in my new car. It was a wonderful experience for buying my first car.
As an added bonus, I'm new to the area,a was informed about Jackson's rewards, and was shown all the charities and sponsorships Jackson's Toyota makes around the city. It's always nice to know a company is giving back to their community and rewarding their customers through discounts supporting the local businesses.
I recently was shopping around for new vehicles and I met with Campbell. I haven't purchased a vehicle yet, but I do really believe that the staff here deserves all the positive reviews they have been receiving, including mine. Campbell asked me a lot of questions to really figure out what I was looking for and made the best recommendation for me. I've had a bad experience before where I've walked into a dealership and the rep didn't ask me any questions, but just handed me a sheet of paper with numbers of a car I practically glanced at. Raj and Campbell worked together to provide me with the best rates and used all resources to make me feel comfortable with shopping at Jackson's Toyota. I highly recommend that you visit Jackson's Toyota and see Campbell if you are looking for a new Toyota. He was personable and understanding.
I checked out the RAV4. Great vehicle!
Had my recall service done here. That's all I wanted going in. They didn't pressure me to do anything more, so that was good. Everyone there was very pleasant. The complementary shuttle was a great experience. Didn't wait long for the drivers. It was a pleasure to spend 10 min of quality time with both drivers. They both have great personality. Wished the drive was longer =).
I went in here for my car service for the first time. I am impressed by their service.
Pros:
Polite staff- front desk and service desk
Waiting area- free coffee and cookies with ample space to wait and massage chair(bonus)
Shuttle service- within Barrie, both dropping and picking was easy with live tracking. The drivers were very polite and friendly.
Cons:
Nothing.
Will definitely go back next time.
I been to Jackson's Toyota in Barrie 2 weeks back to buy a car for myself. To my surprise I got 2017 Mitsubishi RVR ,the car I want for the best price ever. Uncle Bell, the sales dealer helped me to go through each step with the Manager Paul and I got my dream car with an affordable financing. I am so happy with the business with them . I am glad to say that the people work there are well organized and knowledgeable. I am sure you will experience the same like me if you choose to go there. I got my car in a good shape like a brand new car with the winter tires and a full tank of gas. You guys are the best.
Dave was great in making sure my needs were met and things were understood to the best of his ability. No pushy sales tactics, and no surprises. I'd definitely come back.
Great service. Tech. told me I could not have windscreen defogger on, using my new remote starter. I was able to program it.
Maybe staff need better info. on products sold by Toyota.
Very courteous staff.
Thank you
Bill was our sales rep, spent lots of time answering all my questions making sure I was completely satisfied with my choice of vehicle, I found Bill to be completely honest and extremely genuine throughout. My overall purchase experience with Jackson’s was really great never felt pressured into anything that I was not comfortable with and felt that I was provided with the best information on the vehicle and felt completely confident in my purchase, just picked it up yesterday and love it
I always have a great experience at Jackson's Toyota, from the day I went to just have a look to the day I purchased winter tire for my new truck. They treat you great and are always happy to see you there! Highly recommend them you cannot go wrong!
Very happy with the purchase and installation of new Michelin winter tires on my Toyota 4Runner. Service rep was polite and professional. These Michelin XIce2 tires are excellent in snow. Overall very pleased with the service at Jackson's and quality of the tires.
I had bought a 2010 Tacoma at Jackson's, in 2012. The sales experience was good, no complaints.
I would like to give a special shout out to Nelson and Laurie for their service last night. I managed to limp in to the service dept after a quick call and spoke with Nelson. Laurie diagnosed and repaired my tire issue quickly and had me back on my way (from Vaughan to North Bay). Nelson and Laurie, thank you very much, you two were awesome đź‘Ť
A good story to share. We found honesty and good services from their sales. I traded in my 2006 van with a honest price, and just bought a 2020 new RAV4 hybrid at this dealership with a good discount and services. No hassle. I am very happy from salesman Andrew Black’s service. Much appreciated.
We were looking at the Tacoma trucks on the lot, while looking around Bill approached us and allowed us to do a test drive on the truck to see if that was the vehicle we wanted. Bill was professional and a joy to deal with. We had purchased a car last year and so we knew the "Perks" of being a Toyota member but Bill reminded us of the Perks as well. He also introduced us to the service manager as well. The concern Bill had for ensuring my family was in a safe vehicle was truly heart warming. Bill, thank you so much for everything!! Very much appreciated.
I have dealt with a few Toyota dealerships throughout the province, and this is one of the better ones. I've never purchased a car from this location, I do, however, regularly bring my car in to get its regular servicing and seasonal tire changes.
The staff is always very friendly and accommodating. Last year the service department solved an issue with my car that another Toyota dealership was unable to do, and they did it very fast. When I get my serving done, I always wait. The waiting room is pretty good, with free coffee and free wifi the time flies.
Amazing ownership and management! Rarely these days in the car business or anywhere else do you find integrity and customer serving attitude like you will find at Jackson's Toyota. Their motto seems to be urgency / integrity. But they say they are going to do they do quickly and they keep their word. Beautiful facility as well!
I now have my truck back with a brand new frame. My 2008 Toyota Tundra has a new lease on life and will hopefully serve me for more years to come. After 245,000 Kim’s I have only had two real issues. My secondary air injection pump failed on the one side and the frame rusted out. Although Toyota isn’t perfect when both of these problems arose Toyota stood by their product and fixed both issues free of charge. Thanks to Chris and Graham at Jackson’s Toyota for looking after me so well.
Everyone there is polite and nice enough. My only real complaint is with the service department. Twice now ive scheduled appointments for the maintenance of my vehicle and twice i was told it would be 4 or 5 hours before my truck would even be brought into the shop to be looked at. If that is the case then why bother scheduling appointments? Just tell your customers what days work best and plan to leave your vehicle for the day. Setting up specific times and then taking all day is misleading and quite inconvenient.
We just had a great experience at this location. Andrew Black was our salesman and he took the time to show us our options since our lease was up and we were unsure of what we wanted to do. He was very nice & pleasant, and was very patient when it came to answering our many, many questions. We are extremely pleased with the deal that we made and we're very excited to get our new car!
Always excellent, trustworthy service with Elie Assaf at Jackson's Toyota, Barrie. Professional, thorough, customer friendly details, efficient, on time. Never a less than excellent experience. Takes the worry out of going for service. Best in all my many years of car ownership!
Generally a good dealership. Just find the right salesperson and get a good relationship going. Just be friendly and firm and they won't push you too hard. Make sure that you haggle on every deal. There are good service perks as well.
Service recently has been fairly quick with little hassle. Last two service advisors have been great.
Just purchased new Toyota Tacoma from Jacksons Toyota Barrie. The sales person Campbell was extremely helpful and the Truck was ready exactly on time. One thing I like was there was no pressure to purchase items that I didn't want or need such as the Rust proofing that most dealers push you to by for $700.00 plus which you can get the same in town for $100.00. I actually bumped into him at the used lot next door and very glad I did. The tire option Campbell suggested for the Truck looks awesome and they gave me the original tires as well. Personally my 1st. Toyota and very pleased at this point.
Jackson’s Toyota was a breath of fresh air when shopping for a new vehicle. Was greated by a friendly sales associate from the time I walked in. Very friendly and knowledgeable staff. Would recommend to anyone interested in purchasing a new or used vehicle
This by far has been the best car buying experience of my life. They treat you like royalty here and their customer service is #1. I dealt with a very professional and friendly salesman Cambell and his Manager Raj. They were fantastic. I highly recommend both fellas and highly recommend Jackson's Toyota.
I bought a used red RAV4 SE from Jackson’s Toyota. I had a wonderful vehicle purchasing experience! Spencer was wonderful, kind and extremely helpful through the entire purchasing process.
Danielle Hay Financial Services Manager was also amazing. The vehicle is is amazing condition and extremely reliable, the detailing team handed the vehicle to me gleaming and clean. I am extremely happy with Jackson’s toyota and will definitely be purchasing all future vehicle from Jackson’s Toyota! The Jackson’s rewards are a added bonus. I highly recommend Jackson’s Toyota to anyone wishing to purchase a new or used Toyota, they do not disappoint!
I went into Jackson's Toyota to trade in my car, we found out some bad news about the the car I bought last year from a used car dealership. It was a huge loss on my part but the the team was actually very helpful on the best actions to take to trade in the vehicle. They are very loyal and will not accept write off vehicles which I totally understand. They showed us the Carfax and we found out that deviating news. They helped us out the car on auction and get us a good deal on the vehicle to go towards the new Toyota Corolla I fell in love with. Campbell was really helpful and did his best to give us the best price on the vehicle and financing. He really gave us the ultimate experience and I highly recommend him to anyone. Toyota is the way to go if you want loyalty, and good quality. Thank you guys for helping us get a safe, brand new vehicle !
Purchased a car off lease 2 years ago as clean of accidents. Fast forward: half of the front bumper cover paint has peeled off. Must be a poorly painted replacement after an accident.
Update 1: repainted the bumper at my own cost.
Update 2. The service department replaced recalled airbag and broke 2 plastic clips on the cover in the process 10 dollars each, then refused to replace because I came back once 1 month later, when the dept was closed for the holiday and then again 2 month after that. Note that I live 100 Km away.
Jackson's Toyota service was excellent several years ago. This no longer seems true. I'll often leave with low pressure tires after a seasonal rotation. In one case the tire was obviously flat. I've also had 25% too much oil added during a change. The dipstick clearly showed an overfill.
Recently I watched the oil crew "RPM check" a truck while the owner was off somewhere else. They fully floored it in neutral for (easily) 30 seconds. People in the shop were stopping and looking.
These are small details but they can cause expensive damage. Always monitor and double check the work yourself.
Beautiful showroom, with some great looking vehicles in there,
However that is where my wonderful experience ended,
Story begins with out on a Saturday started are preliminary vehicle shopping ,began next door at Hyundai(great experience) then over to Jackson to look the the 2019 Rave4
The salesman introduced himself as Jeff, and we discussed the vehicle for a bit, when I told him are interest was in the hybrid version he stated they are about a 5 month wait, we told him we were fine with that
This was when the downhill slide descended very quickly, seems Jeff was more interested in making a sale that day then discussing a future sale,he became condescending arrogant and disinterested
never offered a test drive in a gas version, never even offered a sit in a gas version, no feel for the vehicle at all
with that we moved on to other manufacturer dealers and sales people, Toyota,Jackson Toyota and Jeff Greatrix you lost a potential sale for now and into the future
sorry I was a bother to you people in searching for the right fit for us
Bob
Went with my mother for her to purchase a 2019 RAV4 and was so impressed with both Stephanie and Raj! They were very knowledgeable and took the time to explain everything clearly to both of us! We are more than happy with the pricing and options that we received! I would recommend checking them out if you’re looking for a new vehicle!
The dealer was very helpful when I bought my new Rav 4. Nice modern place with good friendly staff.
I like that there is a rewards card you can use after you buy a car. Would recommend to others. Tyler was a
good salesperson to deal with.
Great place and nice people and best customer service and sales team ever. 7 stars rating to Jackson Toyota Barrie if possible i will give and big accolades goes to Andrew Black world best sales man. The Richard family will forever be grateful to your sales man Mr Andrew Black. U deserve some accolades and a medalđź’Żđź‘Śđź‘Ś
My wife and I had our best experience yet purchasing our new Highlander from Jeff Greatrix. Not once did I feel pressured or rushed, and when it was time to complete the deal I felt comfortable and confident in my decision.
This was our second vehicle from Jackson’s Toyota and I can’t recommend them enough, from the purchase to the service (Dan the service advisor is fantastic) I feel that they are always looking out for my best interests.
Jeff,
if you read this it was a pleasure and we will definitely do business with you again.
I had the most phenomenal experience today getting my car serviced, specifically when dealing with Elie. Not only was he extremely friendly and easy to work with, but he went above and beyond to help me. I forgot and left something in the service waiting room when I went home after my visit. Elie ended up finding it and after his shift personally drove out of his way to deliver it to me in my home. I cannot express how grateful I am for his kind deed. He truly is an exceptional service provider and deserves a raise.
I had the opportunity to work with Spencer. If I could use one word to describe my experience with this dealership it would be “amazing”. Spencer along with other members (Melissa & Al) on the team made my car shopping experience very easy. They were all straight forward, honest, and understanding. I’ve visited other dealership during my car shopping experience and simply had to decline moving forward with them simply because of there aggressiveness and pressure. The Staff at Jackson’s Toyota are very friendly and made me feel 100% comfortable. I’m EXTREMELY happy with my purchase and I look forward to being a lifetime customer!
We had a great experience at Jackson's. The staff were very welcoming and took the time to understand our situation and what we were looking for. Wyatt was the perfect salesman - to the point, but not pushy. Told it like it is but made sure we left happy. Which we did. Love my new Camry!
I have had my 2003 Camry since new and the service department is phenomenal. I have done what they recommend and my car has given me virtually no trouble.
I bought my Rav 4 from Jackson's Toyota. The car dealership was amazing at answering my questions, helping me pick the right vehicle for my needs, and not making me feel pressured throughout the process. They simply wanted to help me find the vehicle that would make me happy. I now get my vehicle serviced at Jackson's Toyota and love the 5 star treatment they give me while I am at the dealership. It feels like I am part of the Jackson family now! I can't recommend Jackson's Toyota enough. I will be a lifelong customer.
A few weeks ago I was in Jackson's Toyota for service, when I got talking to Tara Tolmie. She was extremely knowledgeable, helpful and kind. When I'm ready to get a new car, I will for sure go to her and Jackson's Toyota.
Dear Dave Although I am not currently a customer I am writing to say THANK YOU to you & your service staff for your much appreciated help during our family’s recent visit to Barrie.
While there for a family funeral I experienced a concerning vibration & thumping noise from the front end of the Toyota car we had rented from the Toronto airport.
Not needing the extra hassle of vehicle trouble during this already stressful time I was very pleased with your expert & prompt assistance to get us back on the road again.
It is people such as you and businesses like Jackson's Toyota that help renew a persons faith that there are indeed many good people that are there when you need them?
I can only surmise that if Jackson's Toyota is willing to provide this level of professionalism to stranger then your customers most certainly must be satisfied with the service & attention given to their concerns when they visit your dealership.
Thank you again for your assistance while we were visiting in Barrie.
A grateful visitor from Northern Manitoba