The sales rep. I spoke to, made my offer as I live far. He said that he was able to make decision on price. He told me to make deposit over the phone ($) which means you are accepting the offer. I told him that based on description I'd buy the car but deposit stands pending my viewing and driving the car. He did not like that and calls me 5-10 minutes later saying that he could not sell the car for that amount as he checked the autotrader and similar cars are selling for a lot more. If you do not have the decision making ability, do not pretend and waste people's time and energy. be knowledgeable about your product, truthful and straight forward.
After 16 years with my 1998 Toyota Scienna I decided to buy new again and got a 2015 Toyota Scienna. I used Unhaggle and it was great. Only the Managers dealt with me and service and the savings were great. For a woman buying a car alone Unhaggle is the only way to go as you bypass all the stress with the typical car salesman. Allen Trimble at Aurora Toyota was particularly helpful and arranged everything for me. Many Thanks
Got my first car today thank you david alavie!
I am so happy that I went to Aurora Toyota! I had been shopping around quite a bit and was most impressed with the level of service, COVID protocol, and professionalism at Aurora Toyota. I felt completely taken care of from the moment I sent in a test drive request. Once I arrived, Allen was so knowledgable and helped make my first car purchase an easy one. I would recommend anyone looking for a new ride, go see Allen!
I am so happy that I went to Aurora Toyota! I had been shopping around quite a bit and was most impressed with the level of service, COVID protocol, and professionalism at Aurora Toyota. I felt completely taken care of from the moment I sent in a test drive request. Once I arrived, Allen was so knowledgable and helped make my first car purchase an easy one. I would recommend anyone looking for a new ride, go see Allen!
The positive reviews about David Alavie are true. Good guy. Bought the beautiful 4Runner through him. Came in to try a SR5, but with his help on price, made the jump to Limited. Went to several big GTA Toyota dealers prior, but if you've been to a few too, go to David before you buy and give him a shot to see what he can do - you just might be pleasantly surprised to find it is worth the drive up to Aurora.
I recently bought my vehicle at this location last week. I'm happy with the result. David Alavie was the person who helped my husband and I choose the right one with a good deal.
Thanks David😀
After shopping around for a new car, I decided to buy from Toyota Aurora as David Alavie was the most professional and knowledgeable Advisor I've encountered during my search. He even managed to help sort out a last minute issue with my insurance provider. I"m a new Toyota customer and so far I am very satisfied with my decision.
After leasing two vehicles and purchasing one from this dealership, I went to them first when shopping for a new car last month - I was interested in a RAV4. I asked about their lease rate (5%), which is significantly higher than their competitors. I was told (in what I felt was a combative, rude email) that the residual cost would offset the difference in payments. This was not the case, as there were still significant differences between the cost of leasing a RAV4 and their closest competitors, which I mentioned in response. I then received, from the salesman that I had been loyal to for fifteen years, a passive aggressive response that didn't address any of my concerns. It wasn't at all what I was expecting from literally the only dealership that i had ever shopped at, from the only salesman I had purchased every one of my vehicles from. I was shocked at how flippantly I felt I was being treated.
I was contacted by the sales manager afterwards who offered to work with me on the cost, but by that point I had already contacted other dealerships who seemed much more eager to discuss ways to sell me their cars.
Even more shocking to me was when I found out while visiting another Toyota dealership, that there was a "loyalty" promotion happening that I, somehow, didn't qualify for because I has fully paid off my last car. That's right - despite fifteen years of business and three vehicles, I didn't qualify for Toyota's loyalty program, because it was only for people with an existing lease or finance agreement with Toyota. I paid the final installment on my 2015 Corolla in February, so my loyalty was, apparently, no longer valued enough for me to qualify for the discount.
I ended up leasing a Honda CR-V, and I'm very happy thus far. I wouldn't have even stepped foot in to Honda, however, if Aurora Toyota had treated me the way I would treat a long time, loyal customer who had spent tens of thousands of dollars with my business. I was actually shocked at how little that seemed to matter to them. I'm a realist and I understand that I'm a drop in the ocean for Toyota - but this was the business that I had spent more money with than any other business in the world, and I thought that might mean a little more than absolutely nothing to them.
"Excellent Sales Service during COVID-19."
After 20 years of owning a 2000 Toyota Sienna, I purchased a new 2020 RAV4 Hybrid AWD. Thank you David Alavie for making the purchasing process so easy during a very difficult time. Not only were you able to provide the vehicle spec. I was looking for, but also the colour. My family is very much enjoying the new car. Best Regards, Kris.
Just picked up a pre-owned vehicle today from Aurora Toyota. Ash and his team were incredibly friendly and helpful in making sure this used car felt brand new. I will be recommending Aurora Toyota to everyone!
We had a great experience at Aurora Toyota, from Tracy at reception to Mike Machnik in sales, Jesse in finance and Pasquale and Carina in service.
We’d highly recommend their services to any and all vehicle shoppers.
We dropped in without an appointment (dumb move on our part during the pandemic 🙂), the sales staff were all busy but that didn't really matter as Chris the general sales manager was more than happy to help us out and even lent us his Tundra to test drive. While we ended up not going with a Tundra, they will definitely be at the top of the list of dealerships we visit when it's time for our next vehicle.
I got my car from this location yesterday. It is my second car that I got from Toyota Aurora. David Alavie Was the dells person who helped me very well to choose the right vehicle.He was helpful, knowledgeable, and patient. I appreciate him.
The only good thing about this location is the service staff. The service manager, Gilles, is incompetent, uncaring and doesn't follow through on anything he says. Sold me and installed a broken windshield and wouldn't replace it and kept saying he'd do something in a few days and never would. Email replies took 2 weeks. Do yourself a favour and go somewhere else.
oh my goodness! the mechanic BEN is A M A Z I N G 5 stars. excellent service. when the car was in the shop ben took the time to call and deliver exact information on the car when it was happening notifying the owner with updates on what he needed to do when noticing issues. ben would not do anything to your car with out calling and consulting you first. he came up with multiple solutions for our problem and even went out of his way to text me when i couldn’t understand a change he walked me through it step by step. devoted appreciated thank you ben!!
i had business with salesman David Alavie he is an amazing guy always on your side, everything was pure i got my rav4 hybrid recommend him and this dealership!! thank you David
Thank you very much David Alavie for helping us to bought new Rav42020. It's a fantastic car. Highly recommended! He has patience and easy to deal with.
We would like to send our sincere thanks to Manny, an amazing guy we mate so far in sales profession. He was very helpful, knowledgeable, professional and courteous. He put his customer before himself. He was very patient, honest and answered all our questions and concerns. He never rushed or pushed us to buy during the process. We had a wonderful experience at Toyota Aurora. Manny made the process so simple and treated us extremely well. He went above and beyond for us.
I would highly recommend Aurora Toyota , and definitely suggest to see Manny if you want to lease or buy a car. We will definitely see Manny again for our future vehicle needs. Highly recommended.
Always a pleasure to buy a new car from Aurora Toyota. The entire sales process is professional and we are confident we got the best price.
The service department and parts department have been extremely helpful to our family over the years.
Excellent customer service!
As usual, Carina Melo did a great job, taking my car for the service with no delays. She is very professional and knowledgeable person, who knows exactly what needs to be done. Great job, Carina! I highly recommend this location.
Very pleased with both the service I was given and the car I purchased. Mike was fantastic and friendly, and made sure I was entirely happy with my purchase prior to me making it. I 100% recommend visiting Aurora Toyoto if you are shopping around for a new vehicle.
Mike Machnik Was awesome. Really helped me get into the Truck of my dreams. Service was exceptional. Really recommend anyone fooling for a new Toyota to check them out. Will definitely be using them again in the future.
I recently bought a 2015 Toyota Tacoma from Aurora Toyota... all the way from St. Catharines! From Michael Croxon the owner to Chris Elwood the General Manager, Jesse in Finance and David in Sales the entire experience was excellent. They were honest, upfront, fair, quick to respond and always looking out for my interests. What a wonderful experience. I'd gladly deal with them again - despite the distance between us!
I just bought my next used Corolla from Robert at Aurora Toyota and I am very pleased with the purchase.
I have been dealing with Robert for over a decade and it is always a pleasure to deal with him. All our family knows Robert and we have buying Toyota vehicles through him and we'll keep coming back!
Jennifer was a pleasure to work
With. She was professional yet friendly and very efficient. Kept us up to speed
On the step by step process to finance our vehicle, even on her day off!
She went above and beyond a car sale!
Thank you Jennifer for the positive experience.
Purchased a 2020 Toyota RAV4 from Aurora Toyota. Top notch staff. Dealing with Michael, a sales manager there, was amazing and stress-free from start to end. Love my new car and look forward to driving it for years to come.
I recently purchased a used Tacoma from the team at Aurora Toyota, dealing specifically with Rob the manager of the used car department. I must say that the service that he provided was professional and timely!
I am very happy with service and would recommend Aurora Toyota for people looking for a used vehicle. Thank you Robert and Merry Christmas!
We bought three Toyota’s with David Alavie over the last few years. He is the most knowledgeable and honest guy. Always responds to any questions and texts. Gets the deal done very professionally from start to delivery.
Definitely recommend David to get your Toyota. Thank you. Eugene
George was very professional and guided us through the sales process. George and his manager worked it out to give us the opportunity to get a new Rav 4 vs a demo for the price we could afford.
George was very knowledgeable in all the features of the car. And there are many!
We would recommend George to anyone who wishes to look at the Toyota brand.
HIGHLY RECOMMENDED.
I’ve bought cars from other Newroads dealers in the past and Aurora Toyota delivered the same “high-trust + best price” experience I was expecting.
Their price for the vehicle I was interested in was the LOWEST out of several dealers I checked with (without any haggling)
The buying process was great (zero pressure). The deliver process was prompt and well organized.
I will definitely buy my next vehicle from them
All the staff this morning were so pleasant and helpful. From the receptionist, sales agent, to the manager, everyone was welcoming and kind. We had Peter Chen who helped us with our test drive, he was knowledgable, well versed and highly attuned to our needs. I highly recommend this dealership based off of my experience. Would come again!
Great staff! We had a very pleasant experience with David Alavie, our sales representative at Aurora Toyota. He took the time to answer all of our questions from the initial test drive to the delivery of the vehicle. Highly recommended!
Carina is incredible and I am very fortunate to be under the care of her and the Aurora Toyota team. I can’t thank them enough as they have gone out of their way multiple times to help my family and I with any issue relate to our vehicle. I would very much like to give a special thanks to Carina as I have yet to find someone as detail-oriented and genuinely concerned with servicing customer needs as she is.
Carina is by far the best service advisor I've had. I only deal with her for both my vehicles. Friendly service each and every time I am in there. I'm not just another customer with her. I only bring my vehicles here because of Carina and the mechanic Ben Anderson. I can trust both of them 100% knowing what they say is what needs to be done. Carina and Ben are a fantastic team and request Ben be the mechanic on my 2 Toyota's every time I book my apt. Thanks guys, see you at the next service.
A great Toyota location. Carina is excellent - she is kind, professional and very helpful each and every time I come in for a service or appointment. She is also always willing to help anytime I call to make appointment or just to ask a question. Always a pleasure to deal with her and in general all the staff are friendly and professional.
Aurora Toyota is a great place. I especially enjoy dealing with CARINA- who is the utmost professional She is always happy , bubbly, and makes sure that service is completed efficiently. Carina has wonderful people skills and would make an excellent manager. She definitely deserves a promotion, as she goes out of her way to give the best service with a smile and great attitude!
Went in for an oil and filter change and was in and out in hardly any time at all. Enjoyed a complimentary coffee and cookie while I waited and watched the local news and how the stock market was doing. Tina Saunders, one of the several Service Consultants recognized me when I was parking my Avalon and came out to meet me and did a walk-around with the car before I even entered the service area. The work was performed on time and on the money quoted by Tina before the work began. This was a very enjoyable experience and I would heartily recommend Aurora Toyota to anyone who wants good service.
My husband has my car serviced by NewRoads Toyota Aurora. Our service consultant is Carina who is very personable and knowledgeable. I would recommend this dealership for service to anyone. Very professional and reliable and the best customer service thanks to Carina!
Our experience with this dealer has been historically quite negative. HOWEVER, since they have Carina taking care of customer service, I must say that I have been amazingly surprised by how good the service has improved. All stars to Carina. We now need to see how they improve on the cleanliness of the car once we get it back from the dealership to get all 5 stars.
I came in yesterday for my regular maintenance on my Toyota Sienna.
I have been coming to this location for the past 5 years and cannot express enough how much i appreciate the knowledge, professionalism and support of the staff there. Having Carina and Tina as front line at your service desk is the best decision. They make the mundane and frustrating task of getting your cars serviced the most easiest and efficient part of my day. They take the time to know their clientele which allows them to make recommendations that i have full faith in. Quite unheard of in this era where technology has begun to replace people. So i am very glad to see that is not the case in your dealership. I look forward to my appt to get my winter tires put on and many years of giving my loyalty to this location.
So kudos for having the best service team ever! And i would like to include Joseph in that too as he is truly an invaluable part of that team!
Visited for our Camry 2018 service# 3 on Sep.16.2019 and I must say the service staff at Aurora Toyota is extremely knowledgeable and courteous .
Especially, Carina Melo, wow she is absolutely unmatched for customer service . She is very prompt, detail oriented and customer driven professional.
Toyota is mostly sold on his built and brand value but people like Carina bring the customer back to buy second Toyota vehicle.
Purely a seven star customer service @ Aurora Toyota./
Way to go ....Thank you deeply Carina.
Just want to say thank you to Jeremiah for the good service. We bought a car from him everything went well, we are happy with our Toyota and the warranty package we got.
hoping to receive the same service in the future .
Purchased a brand new Camry just yesterday. The Sales Rep was David Alavie. David was great and very easy to deal with. Positive attitude. Professional. Knowledgeable. Overall, I was very impressed by the efficiency and quickness of the service. The whole process took only one day. Main Reception- excellent customer service skills! The Service Department Reception- Many thanks again for taking care of our account balance! Always very helpful and friendly! Choosing Aurora Toyota Dealership was the right decision.
I just helped my in-laws with the buy out of their leased car. We decided to go to Aurora Toyota because of proximity to where we live. When being assisted with the buy out, our Toyota representative, Daniel Swanek was incredible to work with.
Being a third party in this transaction I was expecting it be difficult, but Daniel started off by acknowledging my role in the entire transaction and assured me that it would be smooth. The entire process lasted 30minutes and he was super thorough and attentive and most importantly to me he was super patient with me and my in laws as I was trying to help them make sense of everything.
A week later he called my in laws to check in with them and they were so excited and impressed with Daniel's level of care. They can't stop raving about the customer service and honestly to this day they still refer to Daniel's customer service as a standard for everywhere they go.
Bought a Toyota Corolla hatchback XSE for my boyfriend last week, worked with David and Daniel. Super happy, got exactly what we wanted, and more! Some gifts and a great deal. Would recommend!
Purchased a used Tacoma pick-up for my son early in July 2019. Worked with David Alavie. Entire experience was amazing. From the initial contact , follow up calls to the test drive fantastic !!! Truck was everything the ad said, no surprises, no disappointments. Worked out a great deal with David. Not only is he a sharp dresser, he is good at his job. Wish I could give 10 stars. Highly recommended. Tried 2 other Toyota dealerships with great disappointment at both. Aurora Toyota is the BEST by far.
Leased a truck from a junior sales associate a few years ago. The paperwork took 30 min to complete and they didn't ask me any harassing sales add on questions.
The parts department has 2 people working there. One (the manager) is OK, but the other person is the most unfriendly, unwelcoming individual I have ever dealt with in retail. I bought many parts there because the location is convenient for me, but I've now taken my business to Richmond hill Toyota, so that I wouldn't have to deal with this guy.
The design of the parts department itself is simply horrible. The computer with diagrams is nowhere near the front desk. This makes it hard for a customer to look at the diagrams if need be (have to walk around, through multiple doors and halls to the other side of parts department to see them), but the above mentioned service rep is also painfully slow to walk between the two locations to give you quotes.
Didn't have to deal with service, as I service all my cars myself, but the one time I got a quote there, I knew with certainty they rip people off. Asked for a quote to fill my A/C with refrigerant after I replaced a leaky component. I have tested the system for leaks, and completely dehydrated it with professional-grade equipment. I didn't have a valid license to purchase refrigerant myself, so I asked them for a quote while I was there to buy some parts. I clearly explained to the rep exactly what needed to be done (JUST a fill into a vacuum , 1.4lbs of gas..) Their quote: $60 per pound for gas, plus AN HOUR (!!!) labor. So about $200 total. This completely outrageous. Retail price for refrigerant is about $3-4 per pound, and this job would literally take no longer than 5 minutes to do.
For a quality japanese truck.. this dealership does not represent the Toyota name any justice. Bought a brand new 2012 Tacoma TRD sport on Dec/07/2012.. part of the deal was to have side step bars installed on delivery.. well that didnt happen.. was told i would get a call when the bars arrive.. that didnt happen.. called back 2 wks and 2200km later to be told Service deparment has no idea where they are or has no idea the bars are for my truck.. Sales claim the bars have been sitting in shop for a entire week already.. I asked why i was not notified to have an appointment booked.. finally after 15 mins of Sales talking to Service department, I got to book a appointment for Dec/31/ 2012 to be FIRST.. i repeat again -FIRST- on the list for 8am.. they didnt take my truck onto the hoist until 8:30.. didnt see anyone working on my truck until 9am... its currently 10:03 and im still waiting. What is the point in booking a apppointment, if there is no priority in booking time? I also asked if they can check to see if my winter tires was properly balanced. Was told it will cost me $70+ tax just to have them checked.. I had a GMC Envoy SLT that had service from dealer many times and they was a pleasure to deal with.. complimentary car wash everytime.. balance, tire pressure etc. etc..
Was expecting same or even better from Toyota.. very dissapointed i was wrong about that fact.. either that or this paticular dealership is very dysfunctional.. wished i bought my Toyota somewhere else.. 2hours later and late for work to get side step rails installed that was supposed to come with the Truck.. great service eh?
Update - 2015 : for the past year i have been getting my truck serviced at Stouffville Toyota.. Which brings hope back to the Toyota brand after dealing with them.. Great Service, Great Staff, always complimentary car wash.. I was blown away!
No quality customer service to offer. Had to do a repair for a recall job but they told me the mechanic comes only during the day. I told them that I would have to take a whole day off just to do do this 2 hour job. Eventually I took my car to another Toyota dealership where they were more flexible and accommodating to a clients need.
They are role model of service. I am not even their customer and they treated me as if I was their best client:
I ran out of gas today across the street at -16degrees. I am driving a Yaris, but did not buy it from them nor did I ever go there before. Because it was so cold, I walked to the service department ready to plead they should help me, because I own a Toyota and I might become a future customer.
They did not even ask what car I am driving. They don't have gas there. They weren't interested in potential business. They just wanted to help. The service rep was super friendly and called the service driver Paul, who drove me with a gas can to the closest gas station, then Paul waited until my car was running again before he left.
When I went later in the day to drop off a little thank you gift, they were visibly touched.
These people are there to help and focus on you regardless of making money off you. Review sites like this often attract extremely dissatisfied customers, but the majority of people who have a good experience don't take the time for praise. So, please keep this in mind when you rely on review sites.