This was the absolute worst customer service we’ve ever experienced after having multiple issues go wrong with our vehicle that was under warrenty. We had noticed our air conditioning wasn’t working properly in the vehicle that we hadn’t even owned for a year. We brought it in and they confirmed there was a leak, but they wouldn’t find it. Dye was then put in with them topping up the freon, it was over a pound less. They had our vehicle for the week and couldn’t locate the leak. Keep in mind the compressor was fixed when a separate issue arose a couple months ago. It appears the freon leaked out when they changed the compressor or there’s still a small leak that we haven’t been able to locate. They demanded we pay a diagnostic free of $190. We never paid a diagnostic fee for any of the other issues we had with the following, sensor malfunction in the gas lines, the radio and the compressor. Remember we’ve only had this car for max 10-11 months. Worst experience of our lives....I DO NOT recommend this Dealership. When Stuff goes wrong they don’t take responsibility for their vehicles and they don’t stand behind their warranties. We dealt with Justin in service. To all my horse people that we recommended that needed trucks.....DO NOT go to them! They will leave you hanging and nickel and dime you! Buyer beware!
The dealer sales person Simon Jones was easy to deal with ,very knowledgeable about the product, and made the whole transaction stress free.
Debbie in leasing went above and beyond as I changed my vehicle this summer. All paperwork was done remotely, and they even dropped off the car, changed the plates and drove away the old.
Super responsive with my questions and billing inquiries.
I just wanted to write a review for this dealership because i had a great experience buying my new Rav4. Jordan Wilson was the product advisor i dealt with and i can say he was great from the time i entered the dealership until i left after buying my new SUV. Jordon was very professional and informative and understood we were there to buy and had a number in mind of what we wanted to spend. Jordan got us the price we wanted. Everyone we dealt with from the sales manager to finance person treated us very professional. great experience all around from this dealership!
Had a great experience buying with jake,very professional and no pressure at all...
The whole Toyota team was amazing!!!!
I most definitely Recommend this location to anyone buying a car...
Rajinder, the service advisor provided exceptional customer service when I brought my truck in for an alignment and balance. As I was waiting for the service to be completed, I was browsing the show room and was approached by Joshua, a sales rep. After explaining to him that I wasn't looking into buying a new vehicle, rather just killing time while waiting for my vehicle to be serviced, he still continued to treat me like a valued customer and was able to answer all of my questions about the new inventory. Also, Justin and everyone else in the parts department are very quick and efficient at there jobs and also provide exceptional customer service! Good customer service is definitely hard to find these days, however this dealership definitely knows how to treat their customers!
Purchased a 2020 Tacoma in June and had the pleasure of working with Roxanna Tenz on the deal. They didn't have the vehicle i was looking for in stock but found one while i was on a test drive. the whole sales experience was great and would have to give her 5 stars for everything from start to finish!!
Went in for servicing on a brand new Camry. Bookings are two weeks in advance, service took an additional 3 hours of wait time before the car looked at. I described the issue and they said they fix it. Only once I got home did I realize it wasn’t.
Back to book my second appointment and they want me to wait another two week (no thank you) had to call Toyota Canada to get them to up the urgency on the matter. Manager finally decide that there was a slot open the next day at whatever time I wanted. Nice.
Show up the next day 10 mins early. Manager was not in and didn’t look at my car for over 3 hours. Why book for when you’re not there?
Issue was still not resolved. Brought it to Upper James Toyota and they had the same issue fix in 1.5 hours.
Horrible dealership. They sold me a 2018 Honda Civic Si with a blown head gasket and refused to take it back. They told me the vehicle was inspected by multiple mechanics multiple times. Two days after purchasing this vehicle, it broke down. 7 tow trucks, 3 dealerships and 4 months later, I still do no have a functioning vehicle after spending $24,000 to purchase it. Avoid this dealership if you want to purchase a quality vehicle.
Great experience at the dealership with nothing but helpful staff. I strongly recommend this dealership as they have an amazing sales staff and reception.
This was by far the best car buying experience I've ever had, and I've bought my share of vehicles this lifetime! We dealt with sales consultant Roxanna Tenz and would highly recommend her if you're looking for a knowledgeable, professional, and friendly individual to deal with. Everything from agreeing to a deal, to sorting out the paperwork, to the delivery was amazing!!! I never once felt pressured to add on anything I didn't want or need, including in the Finance office. I love the vibe at this dealership. Every single person was so friendly, professional, and welcoming. The location of the dealership is great for test drives as it allows you to take the car for a spin on city roads, backroads, and the highway. A++++ times a million! Thank you Ancaster Toyota and Roxanna!!!
Just bought a brand new 2020 RAV4. Sale went flawlessly, love the vehicle.
I had my brakes done by Ancaster Toyota not long ago for near $900. Recently I heard grinding during braking coming from the rear. I didn't honestly think after 13,000 km that I would be metal on metal, but found out from a trusted mechanic I actually was. I called up the service department at Toyota and talked to the woman who answered and explained the situation. She firmly told me I have NO warranty and there's nothing they can do for me. If I can't even get 20,000 km out of brakes done by this company and they don't seem to give two craps, I would give them 0 stars if I could.
Really appreciate the professionalism and friendliness from the dealership! Roxanna Tenz is very awesome to offer me financing discounts, "free" spoiler and toyota rubber mats on my newly financed 2020 Corolla Hatchback. Love the tires they've put on their new car as well, really great quality.
We recently purchased a pre-owned Rav4 from Ancaster Toyota. We're very happy with this new car and had a great experience there. Jordan Wilson was great to work with and went above and beyond to make sure the vehicle was in the best possible condition upon pick up. We're very impressed with this dealership and would recommend it to everyone. No pressure, no hassle, no surprises. We know we have a good vehicle that will last us a long time. To everyone and especially Jordan at Ancaster Toyota. Thank you very much!
Got an excellent service from this place. Jake was able to help me and get me what i need quickly. I will definitely recommend this place again.
Recently purchased second new car from Ancaster Toyota. Went back to them because of Toyota quality and their second to none service department. I was lucky to meet Jordan Wilson, a knowledgeable, friendly, no pressure product advisor, who took the stress out of buying a car. I would recommend Jordan and Ancaster Toyota to anyone.
Roxanna was amazing and the most friendly advisor I had met when searching for my car! I had gone to 4 different dealerships before coming to Ancaster Toyota and I knew right away this was my place to invest in a car. Highly recommend!
I just have to say i could not fill a simple order from my Toronto Toyota dealers and Roxanna filled it and her attention to detail as timing was needed and she came through and i was moved as i needed it now and i got it.
She has since followed up on some more of my requests and also a source of info on my new car as i am not that tech smart.
She also has raised my goals to another level in the coming yrs to trade up on my lease to hybrid or electric and she read my mind. She you soon Roxanna.
My family and I have been shopping for a new truck when we went to Ancaster Toyota. A sales rep names Jordan Wilson helped us out. He was professional, helpful, answered all our questions. He was a wonderful sales rep to work with. He was not pushy and respected our decision when we chose to go with another dealership. That kind of respectful attitude is rare in sales and we would recommend Jordan to friends and family that may be wanting to buy from Ancaster Toyota.
I often visit this Toyota location for oil change and factory recommended maintenance. The staff is highly trained and co ooetative. The last time when my oil change was due I called two other Hamilton locations but they couldn't accommodate me. Finally I tried this location and they didn't disappoint me. Though they were very busy but accommodated me and made an appointment right away.
I highly appreciate their professionalism and the shuttle drivers are really courteous as well.
We recently acquired our third new vehicle working with Roxanna. As with our first meeting she continues to offer excellent service and is exceptionally helpful in all aspect of our negotiations. One of Roxanna's most redeeming qualities is that she does not forget her customers after the sale and offers any assistance she can. Each time I ran into her when having service she always remembers and has a few words. Her consistent relationship with her customers led to repeat business and I expect we will continue to patronize Ancaster Toyota because of her presence. I might add we have referred others to her and their experience has been the same. We strongly recommend Roxanna if you are considering the purchase of a Toyota vehicle.
Gordon
Debbie sits with you to find out what your budget is, then she will find a vehicle to match your budget. She also will get the best price for you on your new car. The day you pick up your new car Debbie will educate you on the equipment that car has. All staff are very friendly.
I had such an amazing experience dealing at this location, Ancaster Toyota. My dealer was Justin, he was such an incredibly kind and professional gentleman who understood my every need and concern as I was buying my very first car. He helped me every step of the way when it came to dealing with paperwork and the like. I am so happy, buying my very first brand new car here. I am excited to continue doing business with them in the future!
Just purchased a corolla hatchback . Our sales rep was Debbie. Very polite, kind and knowledgeable. We had a great experience dealing with her. I would definitely go back!
We recently drove from London Ontario to buy a car. I inquired about it online on a Sunday and the used car manager connected with me immediately that day. We met with the salesmen Simon, whom he referred me too a couple days later, who was courteous, professional, and a very nice individual to work with. Overall a great experience.
Debbie is a wonderful sales person. Helped my family and I with purchasing new vehicles! Very knowledgeable! She’s was able to help a member of our family out of a bad situation with no issues and always there when I need her! Always happy at Ancaster Toyota!
I got my new car back in December. Debbie was AMAZING!!! She took the time to sit with me and educate me on the difference between leasing and financing, and helped me get a vehicle that was right for me and within my set budget. I was so pleased that when a friend of mine was talking about needing a new car, I told her to go to Ancaster Toyota and speak with Debbie. My friend was also THRILLED with the service, and absolutely loves her new car!!!!
I recently purchased 2 vehicles from Simon Jones. He was fantastic, professional and patient. I really cant say anything bad about him, both purchases were about 2-3 months a part and it was the same experience both times. No pressure environment made it very easy to work with him and answered all my questions. Would definitely recommend talking to Simon if you are thinking of making a purchase at Ancaster Toyota, or a Toyota in general.
Had a great experience working with Simon at Ancaster Toyota! He gave us solid, honest direction about the best insurance coverage/protection for our vehicle, and helped us with some strategic planning to help keep the payments within our budget. He was warm & friendly and very accommodating to our needs. Thank you!
Had a great experience! We bought a used vehicle with Allan's help. He was approachable and genuine, and never made is feel pressured to buy. He was easy to talk to and made us feel very comfortable. Despite our vehicle not being a Totota model, Allan helped us with our research to ensure it was the best value for our family. He even followed up months after to ensure we were still happy, in a very genuine way.
I'm extremely impressed with the amazing service I received at Ancaster Toyota when buying my car. I worked with Simon, and I couldn't have been happier with his professionalism, expertise, and easy-going demeanour. He made the entire process stress-free and enjoyable. I'm very happy with my experience at this dealership and with my purchase!
Can’t speak highly enough about the service we received from Simon. He took the time to listen to our needs and then did the legwork and research to find a car that suited “our” needs. Once he did, he would send us the information. Simon was never pushy like many other sales people we encountered during our car search. We are very pleased with the service we received and the car we purchased. We would highly recommend Simon to any of our friends and family and have actually done so. If you are in need of a car, reach out to Simon. You will not be disappointed. Thanks Simon for everything.
Simon was very patient, friendly and knowledgeable. He answered all of my questions and put me at ease. I am really happy with my purchase. Thanks Simon.
Bought an extended warranty on my RAV4, they refused to honour it. I’ve had nothing but problems with the O2 sensor on this car and each time they told me it wasn’t covered under warranty. Finally they admitted it was, just before the warranty was set to expire. They said they replaced the sensor and I’d never have a problem again. 15 minutes after I drove out of the service bay, the engine light came on again with, you guessed it, O2 sensor problems. Now they won’t look at it for less than $120. I came back to this dealership to buy this car based on a very positive experience I had had in 2012. But all the staff from then have left and it’s just a constant turnover. The right hand doesn’t know what the left hand is doing in this dealership and it is honestly some of the worst customer service I’ve ever experienced. Avoid at all costs.
Worst experience buying a brand new car I have ever had in my life. At the moment we are buying the car, we have asked about the possibility to bring the car into US, the sales representative went to talk to his boss (who now nobody knows who is), back to us and said that was all set and the car (brand new RAV 4 Hybrid Limited) had it all, including Tire Pressure Monitoring System (aka TPMS) mandatory in some US states. When we asked Toyota a Letter of Compliance to take the car into US, Toyota states the car doesn´t have TPMS. Back to Toyota Ancaster, the general manager was rude and haughty, complete different attitude at the moment we were buying the car. Go for another Toyota dealership if would you like be respectfully treated, not only when are you buying but after sales as well.
Was helped by Kawan and Josh at this location. Have not met a better bunch then these two at any other Toyota let alone dealership. I was in the market to buy a car for a long time and kept searching with no end until I came to this dealership and dealt with Kawan. He was honest, respectful, extremely patient and gave us exactly what we were looking for! Him and Josh had us sold on the 2019 Toyota rav4 XLE hybrid. It's been a week since I've picked up the car and it's been absolutely amazing! Honestly recommend anyone in the market to see these two. You won't be disappointed!
Please to be very carefully with these people especially the finance manager, do you home work remember every number for the price, trap everywhere. For the iZEV federal rebate, website clearly state dealership can apply online, they ask me to go to the service Canada myself. I had a very bad experience.
What a dealership, they helped me thru at every level, service, trade in, purchase, warranty and the coffee was good too!
What a team!
Thanks team Ancaster Toyota!
I recently just purchased my car from here. I have been going around and looking at the cars within different dealerships (including Toyota) but I have to really admit that I have never had such amazing people to deal with. Joshua was absolutely amazing !!! He has been one of the reason why I end up purchasing the car with his exceptional customer service and kindness he shows towards his customers. He left no stones unturned to make the deal happen. He went above and beyond from little details to concerns I had to make sure I was happy and get what I wanted. He is truly a wonderful human and one of the best sales representative I have ever met. I was blown away with the amount of patience and hard work he went through and not only that but he drove the car to me knowing I had no way to pick up the car myself. I have never seen this level of care and hard work from any person with his level of experience. He is the only person I can trust and I know that any day I call him he won’t hesitate to sort out my problem. I would want to thank him from the bottom of my heart for everything he has done for me and wish him all the best and hope to see him get to the position he deserves. Thank you Joshua - good luck
I recently just purchased my car from here. I have been going around and looking at the cars within different dealerships (including Toyota) but I have to really admit that I have never had such amazing people to deal with. Joshua was absolutely amazing !!! He has been one of the reason why I end up purchasing the car with his exceptional customer service and kindness he shows towards his customers. He left no stones unturned to make the deal happen. He went above and beyond from little details to concerns I had to make sure I was happy and get what I wanted. He is truly a wonderful human and one of the best sales representative I have ever met. I was blown away with the amount of patience and hard work he went through and not only that but he drove the car to me knowing I had no way to pick up the car myself. I have never seen this level of care and hard work from any person with his level of experience. He is the only person I can trust and I know that any day I call him he won’t hesitate to sort out my problem. I would want to thank him from the bottom of my heart for everything he has done for me and wish him all the best and hope to see him get to the position he deserves. Thank you Joshua - good luck
Absolutely fantastic service department. Quick check-in, friendly staff, detailed explanation of required services and completion timing ahead of schedule. I would highly recommend Ancaster Toyota!
These guys are sharp and great at communicating and working through a deal real time to get you in a new vehicle. They have some fantastic people that have come a long way since the last time I gave them my business about a decade ago. Sometimes delivery some huge things can be missed, not the case here with some of their more senior reps everything went absolutely flawlessly and on schedule.
Recently bought a used 2016 Hyundai from this dealership, once i arrived i met with Jordan who was an amazing help, he knew everything about the vehicle and if he wasn't sure he actually made sure to get the right answer for me (on the spot!) instead of guessing or making something up. very trustworthy, nice people not pushy like used car sales people normally are. the team at Ancaster answered any of my questions i had about the vehicle (and it not being of Toyota origin i was very pleased with the amount of knowledge they had) I then decided to go into dealings with Jordan and he was able to get me an amazing price on my trade in vehicle and was even able to get me a better price on the used car itself. Over all great buying experience. Dealing with the finance manager was the exact same helpfulness as with sales. When I asked about extended warranty Joey was able to bring out everything, including the fine print so i had no surprises on extended warranty. Very happy with my purchase and how everything came into place. Thank you again for your help Jordan & Joey!
Best car purchasing experience! Special thanks to Roxy in sales and Sheri the Financial Sales Manager.
Great deals...great service with a smile!
Love this dealership! Top notch service. I posted about them previously when I moved and had to go to another Toyota dealership but thankfully I'm back in their area again. If there was a "plus" after five stars I would have given it to them. Also, I can't speak highly enough about everyone I've met there .
Should have rated them -5. These guys are crooks. They will intentionally damage your car and hold your car unless you pay them. They purposely misaligned the accessory belt while changing the waterpump under warranty. Next day I went back for unnatural noise coming from engine which the worked upon. After diagnosis they told me that belt was worn off. This was all preplanned. And when I countered that why it was not mentioned when they changed the pump. They tried to feed me all sort of BS. As I challenged them, now they wont give my car back unless I pay diagnostic fee, as I did not get it fixed from them.
I visited this dealership with the specific intention of looking at one of their advertised used Rav 4 vehicles. I was shown two of them. The one I chose for a test drive was the one I'd seen. The gas tank was near empty, but I took it out for about 10 minutes. When I returned, the salesperson asked if I'd be interested in test driving a new Scion iM. I decided to try it out. When the salesperson had it ready, she told me it was on empty and that I had exactly 20km to try it. I have to admit that it was a nice ride. The salesperson then proceeded to explain all the incentives on the car. My trade was appraised and I agreed that it was a good deal. I was then introduced to a 'product specialist' who went over all the other add-ons to the deal like life insurance, loss of income insurance, extended warrantee, etc. I was pressed for time and excited about the prospect of a new car that I thought might fit the bill. I left at closing time having left a deposit of $100. On the Monday morning at opening time, I called the dealership to let them know that I'd changed my mind for various reasons. The reponse on the phone was icy cold. I was informed that the General Manager would be in touch. The call was terminated abruptly. I was then hounded by calls while at work from the Sales Manager. I called back and left a message. The following day, I was again called multiple times. I didn't connect with anyone, but went there after work. The sales manager who'd called me finally was available to talk. In an angry voice, he started the conversation by saying "we are not in the habit of cancelling orders", turning the contract for sale to face me and with a stabbing finger, pointed to the bottom where I'd signed. He was red in the face. I explained my reasons for cancelling and in response he said "this is a binding contract" and car sales are excluded from normal retail sales, where the consumer can change his or her mind. He then said many could "force delivery". It took quite some time to get him to agree to cancelling the order, during which he presented me purchase options for finance for the original car I was interested in - something that the salesperson didn't do because they were trying to push a sale of an entirely different vehicle.
As an serious aside, their contract that they'd drawn up for me had a different and far more expensive car listed. I wonder what would have happened if I'd said that I wanted to force that sale?
In short, the experience was repugnant and I will never return there.
A horrible experience.
Very happy, Devon Antler did a great job, most of the staff we finished by email, really appreciate this, saved me a lot of time and hassle. Very professional and helpful. Also very happy with my 2016 Camry.
dealt with the general manager Frank with my wifes camry. staff was friendly, and knowledgable, and I would recommend this dealership. Very nice and new facilities as well.
I recently had my Highlander in for service. Heather in service was a great help. She researched what my truck needed and explained these items to me as this was the first time getting service at Ancaster. Afterward she reviewed the service provided with me in detail and advised what service will be required in the future. They were prompt and got me in and out as promised. Thank you very much for your excellent service.