perhaps the best customer service i have received to date. Cary was friendly, understanding of my situation and accommodating for my needs. They fixed the issue for my car problem as soon as possible so I would be able to make it back home safely. I was thoroughly impressed with the service I received.
This has been the one car repair shop where I don't ever feel taken advantage of. Especially because Cary is the best at Calling with prices before having the mechanics do anything, she's so friendly and remembers her customers. Thank you Cary and for everyone who has worked on my Toyota (which was also originally purchased new at this dealership). ❤️
Was looking to get a Toyota 86 for the last while and finally decided to go in and look into it. Mackenzie Bergstrom in sales was an absolute gem, not pushy and knows it stuff inside out. The sales manager Steve was also very easy to deal with and not pushy. Will definitely be dealing with them again for after this experience. Highly recommend!
Was looking to get a Toyota 86 for the last while and finally decided to go in and look into it. Mackenzie Bergstrom in sales was an absolute gem, not pushy and knows it stuff inside out. The sales manager Steve was also very easy to deal with and not pushy. Will definitely be dealing with them again for after this experience. Highly recommend!
We drive 4 hours out of our way to get the service every dealership should offer. The men and women at Kelowna Toyota go above and beyond....that is their default setting. The sales people are fabulous.
The service department is awesome. Thanks again to our Technician Will Lewis for exceptional service and taking care of our Tundra Pro.
Kelly Jacob and Melanie.
Steve at Kelowna Toyota made our experience the best by far! There was no BS or high pressure sale tactics. He respected us and listened to our concerns and needs and helped us find the perfect vehicle for our family. Everyone at Kelowna Toyota was friendly and welcoming and went above and beyond to make our experience hassle free and memorable. Definitely go see Steve!
We had wiring damage and were towed in after a long weekend. Being from out of town, with no appointment, Veronica went above and beyond. She was able to get our vehicle looked at right away, diagnosed, and parts ordered to get us back on the road as soon as possible. Thank you so much
Even though I'm not a regular customer of Kelowna Toyota they were able to scan my 05 Tacoma and tell me why my engine light was on and helped me trouble shoot it and didn't charge me. Talk about understanding the long game in customer service and helping long time Toyota fan when in need! Thanks Kelowna Toyota!
Great service from the team at Kelowna Toyota! Bought a Tacoma and now a Highlander Hybrid. They always go above and beyond. Parts and service department have also been great to deal with giving very fair pricing.
I have been dealing with the service team for 2 years and have always felt well taken care of even for the small things. They are prompt with service and calling with an update. Veronica and Carey are always upbeat and helpful. I picked up a small piece for my wiper for my old 2008 Sienna van (which is still going strong) and Adam from parts and a service technician came out to help me with it to ensure that it would work and I was safely back on the road in no time, with a working windshield wiper! I would recommend the service dept any day and when the time comes for a new vehicle I will not hesitate to buy from this dealership.
Great work service team!
Just bought my car here, excellent customer service.
When I was looking for a new truck I was introduced to Michael Brown. Going through the process was easy, and he made us very comfortable through the whole process. His professional demeanor in getting me the best deal for my trade in vehicle, and getting the vehicle I wanted, was amazing.
The next time I want a new vehicle, I’ll return to Kelowna Toyota and will be dealing with Michael Brown. I love my Tundra.
This review is for Geoff and the Kelowna Toyota Service Team -
Around 7 Dec 2019, I was picking up a 2011 Tundra from a Kelowna dealership (not Kelowna Toyota) that I had finalized the paper work on in mid November, while picking up the keys the sales rep informs me there is a recall on my truck and that Toyota will cover the recall work etc.(why this recall information wasn't disclosed prior to me picking up the truck is beyond me, but not relevant to the story) Anyways, I was planning on leaving the following morning to drive over 16 hours north as that's where I live. So I drop into Kelowna Toyota late morning/early afternoon, to see if I can get this recall taken care of. The lady behind the counter (Veronica? I think is her name), tells me if I can leave the truck with them for the rest of the day that it should get done. I leave the truck with them and maybe 3 hours later, recall work is finished, no issue. - Awesome, huge relief knowing I could continue on with my itinerary.
Fast forward to mid January, and during a brutal cold snap (around -40C), my truck starts to have a small coolant leak. As I jump to conclusions of what the problem could be (thermostat, water pump, radiator crack etc) and after I poke around trying to do a self fix, I decided to call Kelowna Toyota to get some insight and Geoff answered the phone, and after briefly telling him I was in a remote location where the nearest Toyota dealership was over 4.5 hour away, he talked me through what the symptoms of my truck were and he offered a very simple solution of using a $2 gear clamp to solve my issue. This solution is still intact and is holding well in the frigid temperatures. At the end of the phone call he says to call him back to let him know what the outcome is.
The fact that Geoff took the time to talk through what the issue was and provide a reliable solution over the phone, speaks volumes to the peace of mind aspect of a vehicle owner, knowing that if a issue arises there is someone you can call who will take the time to troubleshoot with you and offer some sort of solution.
Geoff- Thank you for taking the time to troubleshoot and offer your professional advice to offer a simple do it yourself solution.
Kelowna Toyota Service Team - Thank you for your expeditiousness in completing my recall in a very timely manner during what seemed to be a busy period.
On a positive note I did get the parts I ordered eventually. Toyota does have high quality products. I went online and was surprised that I could not order online. Got on touch with the local store ordered the part . Wet to pick it up. Wss there on time. As promised. Customer service could have been better. Learn to smile people. Got the impression I was interrupting their day.
I just love Toyota......its always been my favorite....amazing on gas and they do not tend to break down. I highly recommend the saleswoman Krystal. She is upfront, honest, not pushy and wonderful to deal with. Thanks again!
I purchased a vehicle from here and had it shipped to a place near my home since i live in the lower mainland. When i received the vehicle it was what i wanted but it did have a few issues with it. It had low air in the tires the rear wiper was not working (i fixed that myself). The license plate light does not work (changed the bulb still not working). It was supposed to come with a full tank of gas but only had a quarter tank. I went and filled up and submitted a copy of the receipt and was told they would reimburse me, still waiting. The car fax report was supposed to be in the vehicle but was not, it was supposed to be mailed to me but still have not received. The staff are very friendly but the follow up service lacks. I received my vehicle on Halloween and i am still waiting. They say they did an inspection but why where these things missed. I have also just recently noticed that the rear defrost has a wire not connected so it does not work. Would have been 5 stars if things would have been resolved.
No pressure sales and excellent service!! We dealt with Joe Sassine (sales)and Manny (service); both were very friendly and knowledgeable. The dealership itself has a very good atmosphere, friendly & relaxed. We are very happy with our purchase and the treatment we received!
Had a amazing Toyota purchase experience, from the moment I walked in to the moment I drove off the lot with my new vehicle purchase the same day! Thanks to Merak and the great team in the finance and service departments. Highly recommend Kelowna Toyota!
Honest and great customer service!
I was a little nervous as it was my first new car purchase experience. Joe was very knowledgeable and friendly. He patiently explained all the features and helped us in narrowing down our options. I definitely recommend him to anyone who is looking to buy a new vehicle.
Leila also walked me through all the details of financing options and helped me find the one that suits my needs. I am very happy overall with the purchase process and also my new vehicle.
Had a mix up with my servicing and winter tires were installed but my servicing was not done. I let them know and they were able to rebook me quickly and did a full detailing to compensate me for the inconvenience. My car looks like new!
Great! Great! great! My car didn't start this morning and I had to call BCAA. He was able to get it started and I was able to drive down to Kelowna Toyota. Carey was great ! She remembered my name, what kind of car I had and squeezed me in last minute! Within half an hour Brian drove me to work and within another hour Carey was calling me with a quote! It's going to get fixed today!
Had a few recalls done and while I have had issues in the past with Toyota, Geoff in service did an amazing job with ensuring everything was done perfectly and even helped me get to work on time. Thanks Geoff...fantastic job. Every business needs guys like you. Keep it up!
I got my new Toyota Corolla LE (2020) last month and Joe helped me to choose the car as it was my first own car.
He is such a nice dealer.
All thanks to him and Toyota team.
Highly recommend! Went in with an idea of what I was looking for, I talked to Andre and he helped me narrow down my price range and features. Dave Crawford then helped me with the financing and got me all set up. I felt that they were honestly excited to help me acquire exactly what I was looking for. Thank you so much guys. I would recommend 100% going in and checking them out.
I would like to commend Cary for her attitude, behaviour as well as her positive interactions with customers - in particular myself. Cary is one of the reasons, I would stay loyal to the Toyota brand and in particular Kelowna Toyota. Congrats to the Ownership - you have a very valued employee.
Regards - Larry J. Malloy
I love my new Rav 4 and life is less stressful with all of the driving that I do for work now. Thanks to Krystal Woodward, I had an amazing sales experience and I feel safer on the road.
Krystal Woodward was extremely welcoming, she made our buying experience truly great. Ask for her if you’re going to look to purchase a car at Kelowna Toyota. You won’t be disappointed!
Change to my review. Was a 5 star. Really happy with my truck but getting the runaround about a second set of keys for 2017 Tacoma I was promised. Something about old owner waiting for a part and won't give over keys till he gets it. Sounds like bs to me. Contacted sales manager who replied with a WHAT??? That doesn't sound right. But still no keys or update.
We had great service with Kelowna Toyota. Andre helped us pick out a great SUV. He is willing to put in the extra effort for families and get us out on the road as quick as possible.
Took my truck to Kelowna Toyota to get some personalization settings changed. Geoff was working with me and tweaking the settings to my liking. He was very thorough, friendly, knowledgeable and would absolutely recommend anyone else to come to this dealership. Had a great experience.
Joe and David were very helpful and informative.
Loved that they found the best options and deal for my New Rav4.
Definitely, will recommend to family and friends.
The dealer and salesperson (Joe Sassine) took a great deal of time helping me make the best possible decision. All of my concerns were addressed. At no time did I feel that Joe or the sales-manager were trying to push me into a deal. Joe and the sales manager listened to my concerns and addressed each issue in a clear logical manner. Additionally, and extremely important to me, neither Joe nor the sales-manager played games with the pricing. The car cost was on target of what my internet research had indicated as a fair price.
Ed
I really enjoyed my car buying experience with Toyota. My salesperson there was Joe Sassine - He was very attentive, friendly, patient with all my questions (and nerves surrounding making a purchase). When one car sold that I had my eye on, he was happy to help me continue in my search. I did not feel the intense pressure that I was expecting to feel when working with a dealership :)
Thanks Kelowna Toyota and Joe!!
Leased a new car and dealt with Joe Sassine while Leila Gaudon handled the financing. Pleasure to deal with - they both knew their stuff inside out, was super patient, was extremely friendly. I appreciated that they didn't pressure me or smooth talk me into a deal. Id recommend them both to anyone.
The staff at the service department were amazing! We are not from Kelowna and had an issue while on vacation. They saved the day and our holiday!
We had an excellent experience buying our new 2019 Rave4 with the help of our sales advisor Michael Brown. He was very patient explaining all the features to a couple of seniors who were overwhelmed with all the technology. We appreciated that he was not pushy and gave us time to think things through before making the ultimate decision.
Just bought a prius prime. Toyota under promises and over delivers. Flawless sale, with oodles of help from Michael Brown, sales representative. Michael was genuine. I'm a businessman and know when the opposite is. Michael, live long and prosper.
I am using the account which I don't use for review now since I already have left with my original account before.
When I bought this car I was here under work permit without permanent residency visa and didn't have enough credit. So my dealer and his finance officer gave me a deal. At that time the officer explained It had payment with high interest rate but it would go much down when I get my permanent residency visa. For example, $200 will go $160 bi-weekly.
Now I almost got the visa and wanted to renew my lease. So I contacted my dealer to renew mine with the expectation of decreasing my bi-weekly payment. Unfortunately, it turned out I wasn't able to decrease because I had to transfer my lease to another car. It meant I had to buy new car and it would cost me a lot again. If I knew that I needed to buy the another car when I made a contract at the moment I would not go with that.
my dealer said that he was not part of that meeting about my finance so he had no control of it. So both of them didn't give me enough information about how my lease would go and didn't do their job properly. So I am not really happy with it and pretty upset of it. Actually, my dealer mentioned that he didn't do nothing with that and didn't have any fault on sales side. I don't care if he is not part of the conversation or not and anyways that is you guys job to make clients understand. (There was something here but I removed this part because I didn't record it. However, I am pretty sure he said the word.) Anyway, I think that is not necessary because there is nothing to change for me and I know I can't win the fight with that.
Also, I am really disappointed of Kelowna Toyota and even Toyota as well. I will never buy any cars in Toyota in the future and also make my friends not to buy. So this is the only thing I can do with.
Lastly, the best thing was he tried to sell new 2019 car as well. It will give me great three more years to pay with same amount of money bi-weekly. There is more I want to talk but I stop here. I take out his name here because it is unfair as he said.
It is super unpleasant experience with Toyota and people please be careful when you buy here. Toyota needs to treat people right.
Great experience from top to bottom at Kelowna Toyota! Joe was an extremely knowledgeable sales person and made the entire process of buying a new car very enjoyable. Won't shop anywhere else!
I bought my new Tacoma from Steve Renaud. Never once during the process did I feel pressured to buy anything. Steve helped me find exactly what I was looking for. I would recommend Kelowna Toyota in a heartbeat. I'm so happy with my purchase and service from the incredible staff at Kelowna Toyota. The Sales manager Steve Enns and the finance manager Leila made the negotiations and financial details an absolute breeze. From start to finish the process was completely stress free. The best buying experience I have ever had hands down.
We just bought a new Camry and the experience was very good. Rick was honest and good to deal with. We are really happy with the deal and the car itself is awesome. I hope the service of the car goes this smooth.
I bought my first Truck with Toyota, Josh, my sales guy was really great, no pressure tactics, which was refreshing. The sales manager, Brianna, was really great too, she went out of her way to locate something for me in my price range, didn't have to do any price negotiations, she knew what I wanted and got it for me. I ended up with something better then what I went in for, how awesome is that!
Friendly staff, very helpful. Deal took a bit of doing to get it done given our circumstances, but everyone at Kelowna Toyota was very patient and understanding and helped get us into the truck we were really looking for. Highly recommend Wendell & Leila at Kelowna Toyota! Thanks guys.
The almost 500 reviews tell you everything you need to know about Kelowna Toyota. Joe has been great to deal with. No hard sell here as they know their product is world class. Great to see a company that gives back to their community. Search Mama's for Mama's and Kelowna Toyota. Amazing!
I have been a member of the Kelowna toyota family for a very long time and when my lease came due on my Corolla, there was no question I would be heading back over to Kelowna Toyota for my next purchase.
Wendell greeted me with excitement and passion, ready to help me pick out my new Tacoma truck. Every detail was worked on and ironed out. Always quick to respond to any questions or concerns I might have had.
We are now off on adventures and loving every single minute.
Thank you Wendell and Steve. My experience was not stressful in the least and I love the truck I bought.
Kelowna Toyota you ask? My answer is yes. :)
This was my 2nd time dealing with Kelowna Toyota, and more specifically Chris Dufresne. Chris was extremely helpful and was able to answer any questions I had promptly and professionally. He helped me create the exact truck I wanted without any complications and I would highly recommend his services to anyone considering a Toyota or any other vehicle Kelowna Toyota has in stock.
I will be going back. Thanks Chris!
I purchased my 4th RAV a week ago at Kelowna Toyota.....thank you Chris Dufresne for facilitating an easy and professional process. Chris is a wealth of information and was a pleasure to deal with. The service at Kelowna Toyota has been a great experience from both the sales and service sides. Thanks again...ps I love my RAV SE!!!
Just purchased a new 2016 Toyota Tacoma from Kelowna Toyota with the help of Wendell Gilles. Had a great experience 10 years ago when I bought my first Tacoma new (2007) from him, that it brought me back in to see Wendell again. Knows his stuff, great to work with, and I'll certainly be buying my next one from him too! Lyle in the business office was terrific as well. 10 years of having my first Tacoma serviced there along the way - and can say that they have a great team! Keeping the 2007 in the family as it has been such a great vehicle. Thanks Kelowna Toyota!
Just wanted to say thank you Kelowna Toyota and especially to the sales team of Wendell and Daniel for the positive experience of our new Tacoma.
We recently purchased our fourth vehicle from Kelowna Toyota and found they made the experience a positive and stress free decision. They provide the perfect balance of attention when we required our questions answered, without the pressure and hassle of a typical sales pitch. They pay attention to the individual customer needs, instead of just making a sale.
The friendly and easy going attitudes of Wendell and Daniel will keep us coming back to Kelowna Toyota.
Had a great experience with Shayna at Kelowna Toyota. Unlike a lot of places. We were given the time to 'browse' and think for ourselves. Yet when we needed something answering. She was great. This is missing in a lot of places. Very happy. :) Thanks Shayna.