I got an oil change on my wife's 2012 Venza yesterday. I noticed right away the new owner has a much more aggressive and pushy service department. I had to repeat myself multiple times that I was there for an oil change only. In the end the service writer handed me a "quote" for replacing struts, timing cover seal, and a fog lamp, that came to almost $6000. This, despite the fact I'd repeatedly told her I was there for an oil change only. I did some research and found I could easily replace the struts in my garage for around $500 plus my time. The fog lamp is a $20 part which takes 5 minutes to change (the quote for the fog lamp was over $400). The timing cover seal isn't actually leaking. There's never been a single drop of oil on the floor, and no visible leak. The oil they saw was the oil they spilled. So for around $600 and some hand cleaner I can do what they wanted to charge $6000 for? Do you think we'd get treated any worse if we bought in Calgary?
Brandon and Cindy were awesome to deal with when I was looking for a “new to me” mini-van. Everything was really easy and they were upfront about everything. I’d recommend Medicine Hat Toyota to anyone looking for a vehicle.
Excellent service from start to finish.
We drove down from Calgary and got a great deal on a Tundra.
Erin and Tina stayed late on the Friday night of long weekend to get the deal done and get us headed home.
Excellent service and knowledgeable, helpful staff. Bought our car here and couldn’t be happier about the purchase! They helped to answer all my inquiries and were very honest and genuine. Their prices are some of the best on the market as well. Definitely recommend!
I just picked up my 2021 Toyota Tacoma today at Medicine Hat Toyota and I couldn't be more pleased with the service I received. Larry made me feel like the most important client on the planet from the moment I stepped in to the building. He was low pressure but so accommodating. I felt like I was walking into Cheers every time I went back as I was greeted by name by a number of staff or just greeted by those who didn't know me. I was a bit undecided on a few things like color and accessories. I felt like Larry gave me an honest opinion on the pros and cons of each and when it came down to the price of the purchase I left feeling like I came out ahead. I have spent a long time these past 6 months searching for what I wanted and determining a price that I thought was fair to both myself and the dealership and they beat the price I had in mind. Today, I drove away with a brand new Taco and a huge smile. Thank you to everyone at Medicine Hat Toyota and a special thank you to Larry for your tremendous patience and support. I couldn't be more pleased.
I recently purchased a 2019 Tacoma Off road from Medicine Hat Toyota with the assistance of Tina from their sales team. I had a good experience with Tina and Erin in Finance. Tina was knowledgeable about the vehicle, offered me straightforward answers and was very helpful along the way. I live several hours away and Tina made sure the vehicle was ready when I arrived, offered to help with transportation and assisted with the license and registration process. Couldn't have been easier.
My husband and I recently purchased a car here and were extremely pleased with the whole process. We are from out of town, so the initial contact was made by email, and then phone. Our salesman Larry was wonderful to deal with, he was easy to talk to, extremely knowledgeable, and went out of his way to make the process as simple as possible. Our trade in value was fair, the sale price of our new car was great, and after only a few short hours, we were able to take home our gorgeous new car! Thanks Larry and Erin, you made us feel welcome and valued, and we will definitely be back for the next car.
Just bought a RAV4 XLE and could not be happier with my purchase.
Larry was a very attentive, friendly and thorough sales advisor! He made my experience enjoyable and it went without a hitch! I’d recommend this dealership and Larry 100%.
Thanks a lot for comprehensive service! Larry is a great Sales Advisor, he helped to find whatever my family need, was patient and friendly! Brandon and Erin were very quick with paperwork, very professional!
I recently purchased a 2021 Tacoma through this dealership. I have nothing but good things to say about the dealership, its staff, and my salesman Larry
Larry was thorough, honest and very helpful with the purchase of my vehicle, and ensured that it went smoothly.
Through the process of purchase and after has been attentive and willing to answer questions
Erin (financing) was also very helpful in the explanation and breakdown of my vehicle purchase
I would highly recommend visiting this dealership.
These guys were fantastic to deal with. Brandon was very accessible and helpful while I purchased a car from them from another province. Due to ignorance of employees and brokers of Manitoba Public Insurance, I ran into a number of headaches with allowing the safety to be accepted in Manitoba. Every time Brandon was there to forward paperwork etc. to allow me to jump through the hoops that my insurance company asked.
I showed up in Medicine Hat and the car was exactly as described, and they covered all bases to make sure the vehicle passed the safety fairly. Everything worked out great and my trip was not wasted.
Brandon was excellent, as were everybody else I met at Medicine Hat Toyota. Erin, Larry and others. Thank you so much for all of the extra help my purchase required!
Purchased a used Camry today. Larry Rollack was our Sales Advisor and he was friendly, helpful, and accommodating with the purchase. I felt comfortable looking at cars with him.
Bought a used Toyota RAV4, and had a small issue with it after I got it home and had to take it to a local Toyota dealer to fix an intermittent issue.... and finally had it resolved and Medicine Hat Toyota stepped up to the plate to cover the costs as their inspection didn't diagnose it. This is a business that will stand up and do what is right! I am impressed.
I just purchased a new Tundra Platinum from Medicine Hat Toyota a few days ago and the experience was seamless and the staff were second to none! The Tundra is an incredible truck too! Dan, Kim, and Erin made the buying experience a breeze, with no hassle, just straightforward friendly service. I would definitely buy from them again, and I would recommend them anyone else as well.
I had a brake problem and medicine hat Toyota serviced my car . The service department was fantastic especially the lady Roz. Very polite and helpful. Service manager also very good at helping me.Could not have had better service. I would recommend Medicine Hat Toyota for anyone .
Medicine Hat Toyota sets the standard for customer service and making sure you get the vehicle that you want. They want above and beyond to get me my dream truck and get it to me on time. 10/10 would recommend this dealership to any of my friends and family looking to get a new vehicle. Tina and Stacey were awesome and will go out of their way to get you a great deal and the exact model with the features you want.
Very good customer service. It was a very good experience when I went to purchase my sons first car. He loves it so far and everything is running perfectly
Don't bother. They do not honor their word and don't really care about the customer. I came to them to buy a car and only had a couple quick questions, instead of answering they used my offer as leverage and sold the car to another customer without even contacting me back....Just useless. Let the buyer beware, get EVERYTHING in writing with these guys.
Excellent sales, service and parts departments!! Great inventory of new and used vehicles.
Bought a RAV4 hybrid from Tina, she was excellent, staff are so friendly, and service is awesome, thanks Tina.
Toyota has quality vehicles and Medicine Hat Toyota has both a fantastic sales department and a finance department that will go the extra mile to put in your new Toyota. I won't go anywhere else!
Excellent Customer Service....why I bought my new car from them, and good pricing
Thank you to Mason, Brandon and Erin at Medicine Hat Toyota for providing very friendly, professional and quality service. We visited many other brand dealerships and came very close to purchasing a different vehicle. Not one other dealership provided us with ‘top to bottom’ information on the vehicle we were looking at. We were EXTREMELY IMPRESSED when Brandon physically walked us through all the vehicle’s qualities, pointing out the many features and special detail to the design of the vehicle. It is one thing to read and be well informed when purchasing a vehicle however, every other dealership we visited just handed us a key to test drive. This did not happen at Toyota. Our final decision in choosing between the two vehicles was ultimately based on the customer service we received.
Excellent was from out of town and they helped me right away so i could continue on my trip
Great service , great people , they are so welcoming , very friendly and respectful , I really love this place .
We brought in our 2006 Toyota Camry for a diagnostics check after it had been failing to start. The service staff and ladies at the front desk worked tirelessly to resolve the issue. Even after our stubborn, stubborn car gave them DAYS of grief, they still made it right! (Not to mention, they did it without breaking the bank!!)
If you need your Toyota serviced, Park City Toyota is your answer.
Great service and great products! Go to Tina Newell and get the vehicle you always wanted. She fixed me up with the truck I wanted, and made it an enjoyable experience.
The ownership has changed, but the system is still the same. I owned 2 toyotas but not from Park City Medicine Hat. Cindy is a great sales consultant, but the sales manager needs more knowledge about customer service. Looking for the best customer service? Take a few more steps and go to Southland Volkswagen and you will know what I mean. Southland Volkswagen staff are the best in town.
Good people to deal with
The new management and staff are great! Super friendly, they answered all my questions and I honestly would recommend them to anyone who is looking for a vehicle!
Great staff and great new ownership. Never met a better group of people from top to bottom!
Pleased with the service . Friendly and efficient
helpful friendly staff good service
terrible drivers. cut me off, you don't own the road. almost caused an accident.
Sold me a nice Hybrid
Dealing with Michael Craig was quick, transparent and easy. Thanks again for the great experience!
Such a bad first impression. I was booked for an oil change at 7 30am on Tuesday morning. I admit that I was a little late and arrived at 7 43am. I walked up to the service reception and the lady said they'd have to rebook me because they already got someone already 😂. So I went up to front desk and explained the situation and front desk girl goes let me get try to fix it for you. Goes to the back started talking with the manager and the service reception lady. Came back negative response lol. Reception lady even tried to tell me that I'm in the wrong for being late. Yes I'm in the wrong but they couldve at least had the decency to call me and let me know if they are letting someone in. I told her that and then said why would we call you we only call customer hour after if they miss an appointment(which isn't my case). Ended up changing the time to 10:30. Funny how they said last night that they didn't have an opening today other than the 730. Great going!
Staff is awesome , very helpful, I am impressed
Terrific, excellent service. Very professional. Knowledgeable
Kimberly Hulbert is a fantastic sales person. Explained things in detail and answered all questions very well. Awesome service !! Big thumbs up
Terrific dealership! Kimberly is the best salesperson yet! Took a lot of time going through our purchase of a vehicle. The service department is top notch as well.
Service centre is great. Very friendly and helpful. Have bought 3 vehicle from this dealership, always different salesperson but they have been great to deal with.
I really love the service area here. They are so nice and explain everything. I've never felt like I wanted to go somewhere else. Really the best car experience we've had. Would buy from here again too.
Bought a van day long distance and it was a better experience than recently trying to shop locally. I travelled from Saskatoon, & had no surprises. Best part, the van was better than anticipated. (I was fully prepped on all to expect) Great dealing with all the ladies.(especially the day after national women's day) Special thanks to Kim and Erin for making this a smooth and speedy experience. You did a fantastic job on managing expectations. My wife loves it! We will be back.
Great staff, quality people. Very big community supporters!
I arrived at the service department at Parkcity Toyota, unannounced, during a cross country trip from southwestern Ontario to Victoria BC. I had my Lexus RX350 serviced in Ontario a week prior to my trip and the exhaust system was replaced. When I arrived in Medicine Hat, I heard some rattling from under the car. After just a couple minutes the service technicians discovered that a component of the exhaust hadn't been fastened during the installation in Ontario last week. They fixed it immediately and even allowed my unruly dog who was travelling with me to wait in the waiting area. I am ecstatic to be able to safely continue my journey, thanks to the service team! Many thanks!
I have had a wonderful experience with Cindy Chapman and other staff when purchasing a new car. It was great that someone takes the tome to explain things to you that you just don't know. If asked,I would highly recommend Park City Toyota for anyone wishing to purchase a new or used vehicle. Thank you so much!!!
Very pleased with our purchase from Parkcity Toyota as we were seven years ago with our first purchase there.I feel Edis Alibegovic went above what was expected answering many questions during work hours and evening time also,plus coming in on his day off which was very much appreciated.I also appreciated Jay answering my questions and putting my mind at ease.I would never even consider purchasing any other make of vehicle other than Toyota.
I contacted the dealership about purchasing a new car, they got to business quickley and supplied an (all in) price in short order and we made a deal. Thats how I like to do business. When I picked up the car they made a point of explaining details about warrantys and features thourghly.
I originally went into ParkCity Toyota, with my wife's Toyota Tacoma for an oil change. While I was looking around the show room, I noticed that the Tundras were on sale for quite a bit off, and zero percent financing was available! I went home and told my wife, and a couple of weeks later we were the proud owners of a brand new 2012 Tundra. Even though we loved our Tacoma, the Tundra was better suited to our needs. I am quite tall and needed more space, and we wanted to pull a larger trailer, so the Tundra fit us like a glove!! We have been dealing with ParkCity for approximately 15 years now and Cindy Chapman is one of the most professional and friendly salesperson we have ever dealt with. She knows her Toyotas!! As a matter of fact everyone we dealt with were great!!! I know our relationship with ParkCity Toyota will continue, as my Daughter who recently graduated from University, has just purchased her second Toyota a brand new Rav 4!! Thanks Cindy and the ParkCity staff for all you help and knowledge, and we look forward to the future!! Marc and Lauren Fourrier.