I have ordered a 2022 cvt WRX here, the service is very good at the beginning, I very want to buy it from here but the later experience make me confused. Compare with other dealership, their service is good, my dealer Olga is very patiently and friendly help me order the car when there was a chip shortage time, everybody is very friendly, and the trade in price is very fair when I order my car 3 months ago. But now they cut $5000 price trade in price down when the new car came in, in this 3 months I have only drive 1000 Kms make no damage and try to not affect my trade in price.
The used car manager told me is the market cool down, and my car not worth as much as before, I can understand if they will cut down a bit my trade in price down when the new car came, but never thought there will be a waterfall down trade in price 3 months later . I am feeling very disappointed, because after my market research my car price shouldn’t low like $5000 down compared 3 months ago, my car is a low mileage 3 years old 2019 Dodge Charger Daytona. Even if they trade with my original price they will have a lot profit according to now autotrader market, but now they press it a lot lower.
I tried my best to clean up my car before the final check of my car, but now it’s embarrassing me to continue buying it. I thought maybe they just don’t want to sell me their car in stock price and make more profit. Or maybe they thought I have to buy it, because it's going to snow, and I will need a 4wd car, and my rwd car is not friendly snow drive. I don’t know, but anyway, that price can't convince me, it's like a steal from me.
I discussed this embarrassing experience with my colleagues, they also thought that’s unbelievable. I have a colleague who wanted to buy a crosstreck before, but after hearing about my experience, he gave up the idea of continuing to buy it. I understand that they desire to seek more profits, but I can't understand the way they seek more profits . The thing make me very unhappy is I have spent a lot of time on that, but f
they replaced my timing belt and broke my radiator in the process. was also misquoted and went in for a 550 job (on paper) that ended up being 1300+ with their error. dont bother with them.
I have ordered a 2022 cvt WRX here, the service is very good at the beginning, I very want to buy it from here but the later experience make me confused. Compare with other dealership, their dealer service is good, my dealer Olga is very patiently and friendly help me order the car when there was a chip shortage time, everybody is very friendly, and the trade in price is very fair when I order my car 3 months ago. But now the used car department cut $5000 price trade in price down when the new car came in, in this 3 months I have only drive 1000 Kms make no damage and try to not affect my trade in price. That makes me confused.
Bought a used large AWD vehicle (wasn't cheap) which I'm happy with. Service throughout the sale was a huge let down.
Promised phone calls/follow ups never happened, was kept waiting on many occasions (even when meeting time was agreed upon). I felt like I had to push this sale through. Agent always acted like he was doing me a huge favour.
They were to detail/clean the car. Worst interior clean ever! Rugs still stained, and interior filthy. I took a wet wipe to it and it came up black.
From start to finish I felt like I was an after thought because I was buying used. Sad part is that in 6 months we'll be needing a NEW second car. I won't be rushing back.
If you are looking for a used vehicle, Olga is the person to deal with! She was very accommodating, honest and helpful. I highly recommend Olga!
At the start of our two-week vacation, we blew a tire about 45 minutes west of Thunder Bay. We called Ryan at Marostica Subaru and he quickly sourced the replacement tires we needed and we drove carefully to the dealership to leave the car. Within an hour we were called that the car was ready and we are now back on the road to continue our vacation. We can’t say enough about the courteous and quick service. Thanks so much Ryan and Marostica Subaru!
At the start of our two-week vacation, we blew a tire about 45 minutes west of Thunder Bay. We called Ryan at Marostica Subaru and he quickly sourced the replacement tires we needed and we drove carefully to the dealership to leave the car. Within an hour we were called that the car was ready and we are now back on the road to continue our vacation. We can’t say enough about the courteous and quick service. Thanks so much Ryan and Marostica Subaru!
Awesime staff, they treat you like an old friend.
I was in the market for a used vehicle and came across a used SUV at Marostica Subaru. From the start, the experience at Marostica Subaru was exceptional. I met with a sales person named Ryan L who I highly recommend. He knew everything about the vehicle I was purchasing, and was very helpful every step of the way. I got my vehicle within one week, and it was SO clean and felt like a brand new SUV!! He was so courteous, in fact, every staff member I spoke to there was so kind. Great job to all the staff and thanks for my beauty SUV!!
Another great experience at Marostica Subaru’s Service Department. Had to have some recall work done on our legacy and they figured it would take an hour and a half. I asked them if they could squeeze in an oil change as well. They fit us in and they had it all done, including the oil change, in an hour and a quarter. More great service with a big smile and a pile of gratitude. I love dealing with a dealership that has such hi regard for their customers. Even though it appears to be a rare thing these days, Marostica sticks with that old fashion dependable and personal service.
Thank you so much to their whole team.
Excellent service for winter tires. Car rides so much better with these tires and we were really looked after.very well Thanks you Marostica
We were very lucky our clutch issue began within 100 km of reaching Thunder Bay during our trip to the west coast in August. Right from the start, Randy was instrumental in diagnosing, locating the parts, coordinating delivery and the work order, all the while sharing the info with us as it was happening and keeping us updated at our hotel. Randy went all out to ensure we could get back on the road and on our trip asap. The staff at this location - Randy, the mechanic Jody, the office staff Lisa and Susan and others all played a part in how everything worked out in stellar time and we are very grateful indeed! Exceptional customer service and caring help made the difference for us. We can't recommend Marostica Subaru highly enough!
They treat me good and are always willing to come up with solutions
Outstanding customer service. The staff really go above and beyond to make your experience easy, convenient and memorable. 10/10 would recommend.
Brought my Subaru in 2020 from Marostica . Such a amazing Customer service. So transparent and clear at the time of purchase. Not push you to buy customer value added services like all other brands does. Doing all oil change services from there, easy to get a appointments and the outstanding customer service continues from the day of purchase
Randy was super kind and helpful. Very thankful for his help!
Randy and his service team at Marostica Subaru took very good care of me during a recent breakdown. Highly recommend the service department here.
As always, great service. Mistakenly I arrived 1/2 after may appointment time; they fit me my vehicle service. Much appreciated!
Went in for a recall. Treated like a family member. Such nice staff. Great cars, especially the 2020 Outback.
This is the best place.
While driving across country to help my mom, my clutch gave out. On a 20 year old car, not so surprising. But I really needed to get to my mom.
The team at Marostica were honest, they weren't sure what they'd find once they got this little old subbie on a hoist. It can't be much fun to work on a 20 year old car. I was somewhat prepared for more disaster. But the Forester proved to be in decent shape and they got her up and running with a smooth new clutch and a few small bits.
The repair service was indeed great. And my little old car was even washed up shiny clean for the rest of the ride. But what I will never forget is the Marostica team. Right from the first phone call they were amazing. They wanted to help, kept me informed, and showed concern for my situation. I felt like I was part of the family right away.
Thanks Lisa and Randy, and everyone I met. I am seriously considering getting a little more work done when I pass through Thunder Bay after helping my mom. Because I trust you guys completely.
~lynne
Excellent service. All about the customer. Even if you don't know about Subaru you should give them a chance. I have dealt with Dan on a used car but serive for any kind would be exceptional.
I just bought my second car from Marostica. I love Suburu's - but the staff are a big part of my decision to buy from them again. From the service desk to the sales staff, it's all efficiency and smiles. I really feel I am well taken care at Marostica.
Did not buy my vehicle from them I wish I did But they diagnosed my legacy’s problems fairly quick compared to the other dealerships shop that couldn’t do what Marostica Subaru did. Will bring my legacy to their shop if anything else comes up.
Best dealership in town! Highly recommend both a great product and a great team! Never been happier about a purchase.
My wife just bought the 2021 crosstrek
The team at Marostica Subaru went above and beyond! Giving us all the information and help we needed, while ensuring we got the perfect car for our needs! They never tried to up sell us on anything more than what we were looking for.
Best in class service and sales!
Highly recommended by us and many friends.
As a loyal Subaru owner, I went to Marostica Subaru when I needed new wheels. With the situation I was in, I needed a new car urgently and the staff was most accommodating. Olga is an outstanding salesperson and couldn't have done a better job...very knowledgeable about the cars she sells while Justin was extremely helpful in the finance department.
All in all I am one very happy and satisfied customer.
Had a great time with these guys, we came from out of town and we were able to do a test drive and get the vehicle the same day. We did call ahead to set things up and things went really well
Great friendly and experienced team in there especially Randy(service team) who is very friendly and diligent and will take care of all your enquiries quickly.
the worst experience ever,called about the Subaru Crosstrek no reply for a couple days then get the apology call that they were so busy, not impressed finally got to test drive the top of the line Crosstrek that i would never buy but still liked the ride looked at trading in my ride 2016 RVR 24,400 Km and only offered me 10,750..other dealers $13,000.00...so to problem is that I was still interested to buy an Crosstrek waited for a response from Thursday ... nothing ,lost the faith...but gosh darn it the show room sure looks pretty !
I cannot say enough good things about these guys. Super friendly, accommodating, and willing to go the extra step for their clients. Definitely sticking with them whenever I need a new car.
Randy for president.
Helped us out in dire need.
On a road trip across Canada and he brought our Subaru back to life with our solenoid circuit problem.
Randy needs a raise from HQ.
Every dealership needs a Randy.
-Russell
By far the best dealership and people in town. Moved here from Toronto and the team, especially Paul Campbell went above and beyond to take care of me in my purchase of a Subaru STi. You don’t see this kind of personal service anymore. Thank you Paul, Justin, and the Marostica Subaru team.
Great staff great service...no complaints at all, will definitely deal with them again and again...😁
New big, bright, comfy dealership conveniently located. Friendly and helpful neighborhood kind of service.
I came here for a block heater installation a week ago, and was impressed with the customer service and efficiency of this Subaru. Everyone who I had interacted with from this Subaru location had been super accommodating and knowledgable. I am definitely coming back here in the future for any service appointments.
I came here for a block heater installation a week ago, and was impressed with the customer service and efficiency of this Subaru. Everyone who I had interacted with from this Subaru location had been super accommodating and knowledgable. I am definitely coming back here in the future for any service appointments.
my son is at Lakehead and services his Subaru here. they take good care of him and his vehicle. thank you
Quickly diagnosed my issue and provided options to get me back on the road. These folks were gracious and knowledgeable. Highly recommend you all drive a Subaru. Highly recommend this service centre. Thank you Subaru folks. Thank you
Great vehicles, amazing sales staff, but service feels a little impersonal. Hard to get answers unless you contact them again and again.
Very nice new building. Nice seating area, coffee/hot chocolate/tea and cookies available while you wait. Most of the staff very friendly and knowledgeable. Some a little unpleasant, but whatever. Oil change was very quick, much faster than I've seen at other dealerships
Overall terrible customer service (this is related to servicing and NOT purchasing a new vehicle.)
First off, I called 3 separate occasions - weeks apart- with no answer and left a message. Was my call ever returned? No. They need to invest in an answering service or a receptionist.
When I arrived for the day of my servicing I entered the lobby and approached reception where two employees were chatting about coffee. I stood there with no acknowledgement, not even a "hello". Finally I just decided to wander around until I found the service desk to check in for my appointment.
I LOVE my Subaru but I cannot stand this dealership. How hard is it to offer a basic level of customer service?
Made arrangements to have a few things on our Outback checked over at Subaru about a month in advance as we had to travel 400 km to TBay. When I arrived for my 8:00 am, Friday morning appointment, I feel the greeting from service was not all that welcoming. To add to this, the person (manager?) I had been arranging the service appointment with failed to communicate everything to the service department, so I had to find the email I sent to show everything that we had talked about. Service stepped to the plate and arranged for the additional diagnostics while I waited, and it took a reasonable amount of time. One of the service reps didn't have a lot of information, being new to Subaru, but suggested I read through the manuals to better understand how EyeSight works, etc. Everything was okay except for the lack of communication, which is pretty significant for a customer traveling from very far away for servicing.
Put it this way, my mother and I are on Subaru #5 and #6. LOVE Subaru vehicles and LOVE Jim Marostica and the staff! Shout out to Olga who has made every purchase/lease a pleasure!
Fast service friendly staff it's all good
You are better off going to subaru winnipeg instead of these guys. Three years ago I come in and the salesperson who admittedly is friendly but very unprofessional (won't go into too much details). I went with another car but since I now need to get a new one I thought to give them a try again. They were now professional but they acted as if they were doing me favours and didn't tread me as a customer who is paying them (i'm not their buddy here to serve them, they serve me)
Bought a 2019 WRX STi today from these guys. Could not be more happy with the service. Paul (my main man) went through SO many hoops for me to make sure everything was awesome and perfect. Everything from finding the only one in Canada, issuing a trade with the dealer who had the STi, getting it shipped here, ordering and getting all my options installed, texting me the day it arrived JUST so i could come and see it and start it up. Such great people work here. Great service! Absolutely phenomenal staff. Paul, thanks man.
Great staff, always well taken care of!
I bought a Toyota and I bring my truck here for servicing. Glen the service manager will help you with your needs. Will recommend the service here.
the staff is helpful and friendly, but their service is "mostly acceptable" at best. had an oil change and somehow the tech did not notice an active crank case leak, main seal leak, worn boots, badly worn tires? i brought it back and complained that there was smoke suddenly coming from the engine bay, and this was the diagnosis. why was it not caught on the oil change inspection? "the tech can't see every problem" was the response. unacceptable, but at least it was under warranty. i just wait for an engine bay fire...
Nice and very friendly.
Excellent, timely and friendly service. Genuinely interested in going the extra mile!