Selling my vehicle. 1st person that I talked to said they could offer around 16500 price range. 2nd employee calls me the day I am leaving to bring vehicle and says they can only offer around 15,500. I call back a week later and speak with 2nd person again who said she would not have told me 15,500 last week. Needs to see it first, understandable. She says again she wouldnt have said 15500 price range. I said that I am not getting this info. out of thin air and she hangs up. Bad business!
Have been communicating with one of the sales team, Darren, for quite some time. He has always been super courteous and helpful. Sending me frequent emails and video updates. Yesterday we made the drive down and took 3 cars out for a test drive. Darren was fantastic, walked us through the many options available to us. We decided on a 2024 Outback. Super excited for it's arrival now. Highly recommend using Hilltop Subaru, all the staff seemed friendly, informed and not pushy like most car sales. Buy a Subaru you won't regret it
Thank you to the whole team at Hilltop Subaru. We arrived at 3pm on a Friday to look at a great 2018 Subaru Forester, and by 7pm we were driving out there with our new car. Darren, Mike and Dayna all stayed late to make that happen and couldn't have been nicer. We really appreciate the warm, friendly, relaxed service we got there.
Worst service I have ever received. Billed me for service on a repair that Hilltop couldn't do because they didn't have the part. I was told the part would be in by the end of the week (Which was important as I was heading over the Rockies mid-winter the following weekend.). Billed and paid for the part in advance. End of the week, no part. middle of the following week, no part. End of the following week, the part arrives and service manager at Hilltop tells me they can't install it for at least two weeks. I asked why they didn't book me in when initially ordering the part? Service manager literally couldn't care less. I called CAP-IT, asked if they could do it Friday afternoon as I was heading for Calgary Saturday morning. Dave the owner understood the situation. He invited me over and even though the shop was busy, he had it done in 1/2 hour. As of now all my repairs and servicing go through Vernon's CAP-IT. They've never let me down. Next week, I'm car shopping. Needless to say, it will not be at Hilltop Subaru. Never again.
My husband and I just bought an Outback at this dealership. We had very good service from the staff. Darren is very knowledgable and informative of the process of ordering, delivery delays and nature of the vehicle. His candour was truly appreciated and a departure from the usual sales approach encountered at other car lots. We would recommend him and Hilltop to friends and family.
Purchased my new Legacy from Hilltop this week and it is an awesome car. Frede the salesman was great took his time and tried to teach me all the new gadgetry that is in vehicles today but am slowly getting used to it. Laura and Dana were also very friendly and helpful in getting the paper work done. Oh I forgot to mention Winter, she also is very friendly especially when you scratch her ears. At my age this could possibly be my last new car, but from the friendly people and great service at Hilltop who knows.
Everyone was super friendly and helpful. Aryan and Laura made getting my new car smooth and stress free. Super excited be driving my new Forester Wilderness!
I bought a new car for the first time when I came to Canada.
It was not easy to choose among many brands of vehicles, but I chose Subaru, and I think it was a really good choice.
And I feel lucky to be able to purchase the vehicle I want at the time I want.
Mike, Laura and Darren who consulted about the purchase were all professional and friendly.
Anyway, it was a great deal and the best deal I can remember.
I cannot say enough positive things about my experience working with the team at Hilltop Subaru. From my initial inquiry phone call to collecting my car, Laura and Darren were amazing. They made the entire process seamless through their industry knowledge and client communication. I can't imagine purchasing another vehicle from anywhere else - the sort of service provided at Hilltop Subaru just can't be beat! Thank you Laura and Darren for providing such a fantastic first new car purchase experience!
Have been working with the service and parts team on a regular basis since purchasing my new-to-me 2017 Subaru Outback last year, getting it caught up on due maintenance and learning the ropes of taking care of my vehicle. Carol, Steven and Clint in service, Andy in parts and technician Ryan have been great with listening to any questions and concerns I have and working to find solutions. I love working with the team at Hilltop Subaru and will be back for any future service needs.
I wish that I lived in Vernon, so that I could continue to take my Subaru into Hilltop. The customer service was outstanding. They were able to get my vehicle in for the same day when all other shops in Vernon seemed to have a 2 week wait. Initially the appointment was for 4pm, but they took the initiative to call me back when there was a cancellation to advise me that they could get me in earlier. On top of that, I called a cab to meet back up with my friends at Lake Kalamalka while they were looking at my vehicle and one of their staff members (Laura) was kind enough to give me a ride instead! Incredible! Thanks to Laura and the entire team! Keep it up!
I live in Calgary but due to a very fortunate connection, made the acquaintance of the AWESOME people at Hilltop. I made the decision to purchase my Outback from them and it was one of the best decisions I ever made! Price and service cannot be matched and they make you feel like family. There are 2 larger Subaru dealerships in Calgary and they could both take a lesson from Hilltop in customer service. I cannot say enough about how great the whole experience has been and I will definitely be purchasing any future vehicles from Hilltop!
I have purchased 3 Subaru Foresters from Michael. in succession, not all at once. If I ever have a question, Mike always has the answer. His help and knowledge are invaluable! Not only is he always a great help, but he always has a smile for me and a pleasant manner. It has always been a great reassurance to be able to deal with Mike over the years. I know he will always be able to answer my questions and makes sure my car is in tip-top shape!
Awesome experience buying our new vehicle with the help of Steven, Mike and Laura! They got everything set up before we even got there so the signing process was fast and easy. They went over all the new features so there would be no confusion, then gave us a call the next day making sure everything was good :) this was the first time for me buying from a dealership and it was great!
In 40+ years of dealing with car dealerships, I can honestly say that Steven from the service dept at Hilltop Subaru was a pleasure to deal with. He's personable, knowledgeable and VERY helpful. When I've dealt with Steven, he's always been respectful, and treated me and my wife like family. Can't get better than that.
Here’s the thing - If you need ANYTHING, this is your place. Awesome dealership. We dealt with Steven J. in the service department and he blew us away. He was kind, hilarious and great to deal with. We will be back!
Well what can I say, what hasn't this Subaru got? It's sales department is fantastic. The Technicians are Fast but do a good job. the Parts Department is spot on! And the Service Department is one of the best that I have ever dealt with. Service advisor Steven treats you like family and a long time friend. Its nice to have a dealership that can be trusted to work on your vehicle. If I could leave six stars I would!!!
I recently bought my first new car at this dealership and have nothing but good things to say! Everyone was very friendly and enjoyable to deal with! I wouldn’t think twice about doing it again! Fred was quite enjoyable as well as mike and Laura! I would 100% recommended dealing with these guys!
This is the second Subaru I have purchased at Hilltop. Mike is wealth of information and has made the car buying experience easy and seamless even in this very interesting time of car buying! Dayna, Mike and Laura were an absolute pleasure to deal with and I would highly recommend this dealership. Thank you Hilltop for a wonderful car buying experience!
I came in today, looking for a used car. I waited for someone to talk to. No one showed up. There was a man behind what a guess was the information desk, chating with a woman about random stuff. He didn't took notice of me at all. I left after 5 minutes. Don't recommend it. There are several other dealers in the area that do show interest in helping you.
This review is not based on a sale or even an in-person experience at the dealer, but I have to share it because I’m still overwhelmed.
We searched all over BC for the exact Subaru we wanted. The only one I could find was listed here, 6 hours away from Vancouver (where we live).
I called to inquire, and was told nicely by Darren (I didn’t get his last name, but I suspect it’s Derochie) that the vehicle I wanted was just sold.
By all expectations, our interaction should have ended there. But it wasn’t. Darren VOLUNTEERED to go through the inventory of all Subaru dealers in Western Canada for me at no cost.
He found one for me in the Lower Mainland, one unit that I missed when doing a local search, and the only one of its kind left on a lot west of Ontario. And instead of charging me anything to deal through Hilltop, Darren just connected me with the dealer with in Metro Vancouver with the car and asked them to wait for my call.
I’ve since bought the vehicle. It won’t register on Darren or Hilltop’s books as a sale, and they didn’t make a cent on this whole process. But without them going out of their way to help, I would likely not have found the car my family wanted.
This is above-and-beyond sales service. I would have added another 2 or 3 stars to the rating if Google would have let me.
Thank you guys! Vernon, you have an excellent Subaru dealer.
Developed an oil leak on our 2010 Forester while driving from Nelson to Kamloops. Booked an appointment at Hilltop Subaru on the way back. Was informed it was a crank oil seal leak, and that it might take 3 days just to get the seal/timing belt/water pump kit in ( thought I may as well get it all done while apart) and then a few days to fit it in. However they got it all completed in just 3 days and even did a complementary wash of the vehicle, as it was pretty dirty after driving on the sanded/salted highways. Really pleased with the quick service, thank you.
I had a great experience with your front line staff. I came in unexpectedly with an issue on my 2021 Crosstrek and they we kind and considerate, and got the problem resolved immediately.
Unfortunately I did not have the same experience with the Service manager- Rob Bowen. Because I had not purchased my car there, and to date had not had any services done at this location, he was insensitive to my needs and the issue. He was definitely looking out for his bottom line without considering the Subaru reputation or his customer experience. I will not soon forget how he treated me over $40.
I made an appointment to have my servicing done as well as a few other repairs. I live in Kamloops, so due to having to work I dropped my car off the night before the repair. Unfortunately, I had mixed up my dates and dropped it off a week early. I didn't realize till the next morning when I actually looked at my calendar. I called the dealership and explained what had happened and they were nothing but helpeful amd amazing. They said they would fit it in for me so I could pick it up Saturday since I had come so far. They were up front with me through the hole process and I would definately recommend going to Hilltop.😀😀
So impressed with Mike at Hilltop Subaru! We are researchers and my hubby made it clear there’s several potentials on our list but Mike was attentive, engaging, and an exceptional listener.
It will be a bit before a final decision is made but if we go with a different vehicle it will not be because we were unhappy with the service from Mike/Hilltop - highly recommend!!
Recently, I was traveling from Osoyoos to Calgary when my 2011 Outback had a catastrophic failure and lost pretty much all its oil within a kilometre. I limped into Hilltop Subaru on a Friday morning right before a long weekend. Carol in Service got my car seen right away by the head technician (even though they were fully booked) and helped me make a Plan B in case the car couldn't be immediately fixed. I was able to secure a rental car at Budget next door, even though they were super busy too.The problem was a blown cam seal, a part they had to order and would take a week to ten days to arrive. I explained I would be traveling back through Vernon the following Friday, although because of the long weekend, I didn't expect they would even have received the part by then. In fact, they called me on Friday, as I was traveling back and said the car was repaired and ready to go!! Not only did they complete the work in record time for me - someone who had never been there before - the timing was perfect as I didn't have to extend the rental car contract. And the repair bill as reasonable! It has renewed my faith that there are good people everywhere. I would absolutely recommend Hilltop Subaru to everyone!
Super friendly staff!!
I love the team here! They are personable, professional, and caring. I have taken my vehicle here to get serviced since moving into the province in 2019 as well as to deal with the buyout of my lease. The team at this location is courteous and thorough no matter how busy they get.
We enjoy the car, only disappointed that they cannot check out malfunctioning fog lights under warranty during a B service...arrived to get car and asked about lights. Sorry we did not look at them you need to pay $150 or whatever. I own a small business and if i did that to my customer word would get out fast. Well this message is a bit of that word getting out.
Had a 1pm appointment for an oil change, was told to come back at 2. Came back at 2 to be told they hadn't even got the car in yet, that it would be another 30 minutes to get it in and 30 minutes after that to do the oil change. Not offered any compensation or even a vehicle to go do all the other things we need to do today
We had a fantastic experience buying a used Subaru from Hilltop! Mike and Dayna were informative, friendly, and wonderful to deal with, and the whole process was smooth and convenient. We love our Crosstrek and we're already planning to buy our next car here too!
Never again will I take my car there for service. Voiding an engine related issue due to a MUFFLER DELETE? Prove that a professionally installed AXLEBACK exhaust caused the issue and we'll talk. There are laws in the US for this bs and I wish Canada had them as well. Escalating to Subaru Canada.
After a garage door mishap I needed my antenna fin replaced. Hilltop offered great service and bettered Penticton and Kelowna by hundreds of dollars. Definitely the most competitive Subaru dealership in the valley
WOW! This is the place to shop for your next vehicle. After reading online reviews, I decided to shop Hilltop for a vehicle. Best purchase experience ever at a car dealer. Made initial contact with Mike who patiently guided us through options on various models and financing possibilities. Being absent on the day we returned, Mike told us to meet with Darren. No one tried any pressure sales tactics. Two vehicles were brought up for us to test drive on a miserable snowy day, and we soon knew what we wanted. Throughout the purchase experience, every detail was thoroughly explained and, again, no pressure to tack on options or services we did not require. A couple of days later, we picked up our car, thoroughly satisfied with the vehicle and the dealership. Thank you Mike, Darren and staff for your service.
Just wanted to thank Mike McWhinney for providing me with an excellent overview of the Forester models. The test drive was great and his explanation of the product features was very thorough.
I have had a handful of negative experiences with the service department at this Subaru dealership. I purchased my vehicle elsewhere but once I moved to the area, I took it to Hilltop for all of the regular maintenance while it was on warranty. I live approx 45 mins away so this was bit of a hassle but I figured I should would be best for them to do the work.
Once while waiting the shop while it was in for an oil change, they "forgot" to let me know it was ready (they knew I was there). It wasn't until I asked out it was I told, "oh yeah, it was done like 30min ago".
Twice when I had scheduled service appointments, I showed up and I was not on their appointment list for the day. One appointment was booked online, the other over the phone as I didn't want to be "lost" again. Both times the employee was very rude and reluctant to get my Forester serviced that day.
I also received the run around when I needed to fill out the oil consumption study when it was using 1L of oil every 800-1500km. I wasn't until my father took my car (I'm a woman) in, with all of the proper documents showing the issue had been going on for a year, that they final said they would replace the short block under warranty. After that work was completed, I did not return to Hilltop until today.
Due to the airbag recall, I went back to get the recall work completed, but upon getting back into the vehicle and driving home, I noticed the heat was not working properly. Great. Now, I had to drive back to the dealer to get it fixed, as the tech obviously was in a rush to get the recall work done and missed something. I would recommend taking your vehicle elsewhere and I will not be back.
My wife and I recently went in to buy a crosstrek. Mike M. Was extremely helpful, polite and provided us with all the information we needed to make the best decision. We were very happy with the service we were provided.
Must say it is nice to have service from a family orientated and owned business. Went to get a windshield chip fixed and the price was better than any glass place. The fix was done quickly, professionally, and the people of the dealership were very forthright, honest and dependable. You feel like you are family when you have work done there. Have been there a few times and always grateful for the comfort of how you are taken care of from the time you walk through the door. My friend drove from the coast to buy her vehicle at Hilltop and her exact words were "I Love that Dealership". I would agree. You can buy a vehicle anywhere. It how you are treated during the purchase, and the service after the sale, that matters most.
Customer service in every department is second to none. Highly recommend this dealership to anyone with any make and model of car. They can and do it all!!
I have been dealing with Dean, Dayna, Mike and the entire team for several years. Mostly just test driving cars because I wanted a Subaru so badly. The day finally came in May of 2018 and I've been impressed by how much each individual at Hilltop Subaru cares about their customers. The product is amazing and fun to drive and very safe. It's exactly what I need to feel good about driving my 2 daughters around. Thank you to the staff and owners of Hilltop Subaru, I recommend you to everyone I know who's looking for a new vehicle.
My wife called them re: service/warranty issue with his new Outback. First, they transferred her to sales...where a girl who sounded about 12 answered and tried to answer her service question. It was only about 10 minutes later of beating around the bush with ridiculous advice that the little girl admitted she was sales and not service. The little girl said she would leave the service department a message to call my wife back a.s.a.p. Service department didn't bother to ever call us back...We never received your call as promised, I'm guessing, because you don't want to do warranty work.
While waiting to hear back from Subaru Canada about the oil consumption enhanced warranty, we were called by a service representative at this dealership and we told, and I quote "my manager said that under no uncertain circumstances, if you do not remove your car from our lot we will put it on the street". There is also a recall for the airbags we are waiting for. Now, out of our own pocket, we have to move our Subaru with a dead engine so that they have one extra parking spot, and then will have to take it back again in a week or more to get the airbags changed because they are recalled and also to get the engine replaced. I feel like I'm being treated like trash.
Great service! I had been having some issues with my tires repeatedly deflating. They looked at it right away and had it all fixed the same day!
Sold me a car with countless issues that cost me thousands in repairs. No compensation / sympathy from Subaru.
Edit: I have tried to contact the seller, but they have not replied to my emails.
Really great to deal with - brought in our Toyota lease and the transfer and transition happen in less than 30 minutes !
Had the misfortune of sliding into a snowbank in my little car. Called Hilltop and spoke to John. Not only did John look at the car straight away, he organized the fix ups ( with Rob and the lovely lady at the front) in time for me to have my vehicle back when I needed it. Outstanding customer service. Thanks Hilltop Subaru Vernon! Karen Wiseley
Dayna and Frede were terrific to work with and I had an amazing buying experience. There was never any pressure and they were so accommodating. I would recommend you make the trip and get your next Subaru from these guys - the experience is excellent.
Getting some warranty work done on our 2014 Forester. Special thanks to Dana for going above and beyond! Excellent service!!
A Great Bunch - Thanks again!
Sean and Abby
Really could not be happier !!!
The whole process was smooth and everyone was friendly and helpful. No pressure, just help. It was great.
I highly recommend Hilltop Subaru in Vernon.
Sean Phillips, : )
Owner of a new 2016 Forester.
Had our Forester in for some autobody work, amazing customer service. Thanks John!