I recently purchased 2020 Subaru Crosstrek in North Shore Jim Pattison Subaru, I’m so happy with my Purchase. Freddy was such a great help explained even after the purchase if I had any question he was so helpful. Amazing service.
5 stars for Freddy and Victoria making a 24 hours issue stress free. Transparent and genuine sales rep. Simply the best!
I have bought two preowned cars from here and both times had great experiences! The staff are very friendly and knowledgeable! My main salesperson was Freddy and he is a great guy and knows pretty much what there is to know about Subaru vehicles. I would highly recommend this location!
recently I visited this dealership and my experience was absolutely amazing. I would like to send many sincere thanks to Freddy for assisting me with my car and patiently answering all my questions. He was extremely professional, knowledgeable and honest. I would recommend Freddy to anyone looking to purchase a new car.
I had a wonderful experience at North Shore Subaru! Alan was so helpful and provided me all the right information to make an informed decision. He was both friendly and professional.
Rael, who did my financing was knowledgeable and helpful. He worked to find me the beat options and explained everything so clearly and effectively.
Highly recommend this dealership!
Just wanted to share how great of an experience I had at Northshore Subaru! They were very accommodating and honest throughout the entire process. Could not be happier! My sales person Francis was just absolutely the best! And the manager Chris was a darling as well! :)
Friendly and professional staff! Assistant general manager Chris was very helpful and Financial manager Victoria was patient while I was going through many options with her. Sales person Jimmy explained all the features really well. This is my first Subaru and everyone made it a pleasant experience. My wife and I are very happy with the Ascent we purchased from JP Subaru Northshore.
We purchased a new Subaru from the Jim Pattison Subaru in North Van and it was a great car shopping experience. We dealt with Alan who was very helpful in making sure we picked the right car with the right features for our needs. He was so easy to deal with and so was the rest of the team at the dealership. And now we love our new car!
We came to Subaru North Vancouver having already purchased a less than 1 year old Outback at Richmond Subaru, and finding the mileage on that not being what we purchased. This was the the fault of the sales agent and has no reflection on the brand.
However, we were not happy with the buying purchase and Jack and Victoria's efforts at Subaru Northshore have made the purchase process an easy one and restored our faith. They answered our questions promptly and the price was more than fair.
When we came to pick up the vehicle Jack drove in on his day off to give the vehicle to us. Not asked, but an example of great customer service that we experienced thus far.
Even though we have other dealerships closer to our home we will make the journey to North Vancouver to get the car serviced.
HUGE thanks to Freddy for all of his help bringing my new car home! He stayed late on two nights for us one of them being Valentine's Day! I am so thankful for everything you did to help make my Valentine's Day one of the most memorable! We love our new ride and can't say enough great things about Freddy's professionalism and willingness to help!
Ended up at this dealership because I was not pleased with the service, or lack their of, at the dealership near my home (Port Coquitlam). Jack helped me find a car that suited my needs and the communication and follow up were on point. Insurance broker on site was great to work with as well
I had a great experience choosing my first Subaru about a month ago. Both, Arthur and Frances, were very helpful and knowledgeable. They answered all of my questions and made the whole experience fast and easy. Highly recommend both of them!
Friendly and knowledgeable service! Very happy with my purchase and the help & knowledge Danny Law provided!!
Also thankful for the info on all the systems on the car from Dane:)
Thank you all so much!
Arthur and the team from Jim Pattison Subaru was very helpful and make our car buying experience a very pleasant one. Arthur in particular is very knowledgeable and do have your best interest in mind. Thanks for helping us get the car that we love.
I came here to look at and test drive a couple of Subaru models. Danny provided great service, was knowledgable and made good suggestions to help find a car that would suit our needs. We ended up buying something else but my experience with this dealership and sales was top notch.
Despite I am 99% sure that Freddy kind of ripped me off, I can't deny: the service and experience with Jim Pattison Subaru Northshore was pretty pleasant compare to many other dealerships that I contacted.
1. Freddy replied to my request pretty fast and arranged everything at the time that worked for me.
2. They provided me with all relevant information and there were willing to negotiate (many dealers said, that the price is firm and there is no room for negotiating whatsoever. After I left, they started following me up like crazy).
3. IMPORTANT: they always had the car I wanted to test-drive on the lot and they never lied about the car features. I was looking for the one with adaptive cruise control. So many dealers lied to me that their cars have it, so I had to travel to all the dealerships so they can try selling me other cars. I wasted about 2-3 hrs just because of that. With Jim Pattison Subaru Northshore, they were always honest and Jimmy messaged me when the car that I wanted landed and it was available for a test-drive right away.
4. They gave me trade-in evaluation within 15 mins.
5. They were not pushy or trying to sell other vehicle that is more beneficial for them. I said what I wanted, they gave me that.
6. The negotiation process was so-so though. Not sure if it was on purpose, but I felt like Freddy tried to cheat on one thing with providing me a wrong number for my monthly payments if I sell my car privately. He entered the sold price into his system and it was like I match my payments. He forgot to mention, that 12% tax won't be applied if I sell it on my own. Eventually, I asked for a bigger discount so we kind of met in the middle. That part was a little frustrating. Well, it's business.
7. Financial & delivery process was smooth as well
It seems to be simple, but not many dealership follow these steps. Thank you Jim Pattison Subaru Northshore.
Francis (salesperson) is an awesome, attentive, and professional salesperson.
Charlie (service department) is an excellent service adviser and will help you get work done right on your Subaru. I was told approx. 8-12 weeks by any other dealership for a warranty repair -- these guys got it done in 6 weeks.
All-in-all, an amazing experience with both the sales and service departments.
Me my wife planned to buy a new crosstrek We met sales representatives Danny along with his friendly n knowledgeable about the car’s every detailing while on the road text clearly explain for us Let us quite sure we are making a right decision! Thank you Danny ! It’s been a pleasant moment to deal with You!, from. Simon n. Jade
Great customer service with outstanding knowledge about their models. Patient and helpful sales guy named Jimmy who answered all my questions! I would highly recommend jimmy!
I don't think i have ever had such good experience buying a car! Freddy is amazing, we went in not really sure whether we would go with Subaru but the whole experience at this dealership was fantastic. The team here are not too pushy, giving you all the info you need, they go over and beyond to help out and they know their stuff. It puts other dealerships to shame! Thanks guys, we will be coming back for support and maintenance going forwards!
Had a great sales experience with Arthur @ Subaru. No pressure, super friendly, and easy to chat with. The team there knows how to do sales the right way, highly recommend them.
Update: ended up buying there about a year later and again they were A+!
I found my experience at Jim Pattison Subaru with Danny Law to be quick, efficient, professional and found the salesperson, Danny, to be very knowledgeable. I would highly recommend choosing a Subaru using Danny Law as your advisor. Thank you Danny for a great experience.
We are so happy with the purchase of our new Subaru. We are so grateful to Jack He, who was so patient with us and we really appreciate his honesty and expertise in helping us with the selection of our new car. Thank you so much once again!
This is my 5th Subaru but the first purchased at JP North Shore. Arthur Kwan was a great sales person to deal with! He even hand drew me a thank you card with my new car on it.
I just bought my second Subaru. Freddy, their salesman gave me the best service and experience possible. A very genuine guy who does all he can to make sure you'll get the best service possible. Great place to buy your car.
The purchase of our new Crosstrek went smoothly and we are very happy with it. But importantly we got excellent post purchase support from JP Subaru when I managed to destroy a relatively new tire on our first camping trip. Even though it was not covered by warranty these guys came up trumps and replaced the tire at minimal cost.
Jimmy Hsing is a very knowledgeable, competent and likeable young gentleman. What I mainly admired about his qualities is that he is polite, direct in a good way & not pushy. He answered many of my questions in layman's language to make me understand fully. Had it not been for him, I don't think that I could have bought my Subaru Crosstrek so promptly. Even after my purchase I sought Jimmy's help in showing me again a few features which he had already explained to me immediately after I purchased my vehicle. He was always available to answer all my questions over the phone. I was totally satisfied with the great service that he provided me and I would not hesitate to recommend him to my friends who is interested in a Subaru vehicle in the near future.
Bought an Outback here recently, had a wonderful purchase experience with Jimmy Hsing and his manager. Price for accessories and other services are reasonable. Staffs were not being pushing at all. If you’re a loyal customer with Subaru, this is your place.
My experience with Subaru was excellent! I wanted to stop by to give a massive shout out to Arthur. He was a fantastic product advisor and helped me to find the perfect car. I ended up in a Crosstrek. Arthur was super friendly, knowledgeable, and he really makes you feel at home and comfortable with the process. He even gave me a little drawing of my car!
Thanks to JP Subaru and especially Arthur :)
I am 89 years old and recently have leased a new Subaru Crosstrek from Jim Pattison Subaru. The salesman Jack He was exceptional in all categories. He knew the car well, was able to answer all questions, was respectful, and very patient with my lack of knowledge of the modern safety features of the car. He answered phone calls promptly and kept me informed about the status of the car on it's way from the factory in Japan. It arrived almost 3 months after I ordered it.
Because he was to be away on the day I picked up the car Jack had made arrangements for me to meet with another excellent employee, Arthur (whose last name I don't recall). Arthur spent over an hour with me going over the car again and subsequently took me on a test drive. He advised me to make a list of questions after I had driven the car for a week or 2. I did so and 10 days later I presented Jack with my 22 item list of questions which he answered over the course of another hour.
I had never leased a car before and met Victoria the "lease lady" who was knowledgeable, respectful, charming, and very patient with my ignorance of the entire procedure. She explained all aspects of the leasing procedure very well.
In summary buying this car was the best auto purchase experience I have ever had. It was flawless event.
My wife and I are very happy with the Crosstrek we purchased from JP Subaru Northshore.
Francis, our product advisor, provided exceptional customer service, answering all our questions with patience and professionalism. He drives a Subaru himself, and his knowledge and enthusiasm for the brand really shine. Kudos for all his hard work! Victoria and Brendan made financing a breeze.
The team here is welcoming, the showroom is clean, and the overall vibe is calm and relaxing. We recommend JP Northshore without hesitation.
Never trust words from them, all they want is more money from you.
spend almost $900 for 60K services for my 2017 forester at north shore Subaru, also asked them to check my AC and suspension. an hour after I dropped the car off, they called and told me my rear brake pad only had 10% left and rotor is very rusted and asked me if I want to fix it, if I don't fix it they can't not check suspension for me and quoted for $500. I was thinking to get better pad and rotor, so I declaim the service. after the service was done, car was clean and AC works perfectly. I asked service lady how come my rear brake used so much quicker compare to front brake (65% left), she told me Subaru will apply rear brake for you if turn is too fast. that's a new thing to learn.
after I got home I start searching for rotor and pads to buy online and one afternoon I decide to check the rusted rotor myself, then i found out rear pad has over 50% life left and rotor was not machined as mentioned in the receipt. (rotor shows more rust due to I am hoping they can warranty a less then 3 year old rotor, so I have not driving them for 2 weeks, as my warranty runs out in 100 km)
I emailed service department, they replied sorry about miscommunication on the brake pad, and rusted rotor is not under warranty. ( I only replace rotor only once on a 17 years old Toyota since new, I am not sure why Subaru's rotor rusted so quick on a less than 3 year old car and drives in a place rarely see snow)
and as for invoice part, they say it should comment clean and replace brake fluid but not "machine" and replace brake fluid.
so I was lucky that I didn't ask them to replace the brake for me, else I will never find out the true fact, and I emailed service department couple times, basically they told me sorry it's they fault and they are not doing anything to makeup to you.
This was my first experience with Subaru cars and the dealership. I was refereed by my friend and found the team being very helpful at first. However, I felt pushed into some additional charges (for insurance) that "were strongly recommended by Subaru staff". Only when I cooled off enough to cancel them I realized that Subaru had a referral bonus for signing up clients for that. That did not make me feel comfortable. I just spent almost 30K and you convince me to sign up for a product t that i was not in favour of just because of $300??
And, btw, they offered me the least amount for the trade in than ANY other dealership in Lower Mainland
We had an easy and great experience leasing our Subaru from Northshore Subaru. Freddy, Victoria, and the rest of the team were extremely informative and never made us feel pressured in making a decision.
I will happily give them my return business and can highly recommend them!
Had the best experience purchasing a vehicle last week. Ask for Arthur if you’re interested in a Subaru, he was honest, kind and extremely knowledgeable. He even drew a picture of our new vehicle on a card thanking us for our business!
Perfect Excellent Sales Team and Financing Services.
I would totally recommend go there for buying your new Subaru at Jim Pattison North Shore Subaru. Thanks Laureano and Victoria
Freddy got me out of my lease early and in to a brand new car quick and hassle-free. Even after I have purchased the car, Freddy continues to exceed expectations and went out of his way to make sure I am completely satisfied with my new car.
It was also a pleasure dealing with the finance manager Victoria. She made the whole process even smoother and expedited to ensure I was content with my purchase. Victoria also constantly checked in with me to confirm that I am happy with my car and displayed exceptional customer service.
Amazing service. Laureano was who I dealt with, he made sure to go above and beyond to find the right option for me. I’m so pleased at how patient he was because this was my first time purchasing a brand new car. I would recommend him 10/10.
My husband and I had a wonderful experience with Jimmy Hsing. We didn't even buy a Subaru but a trade in vehicle on the lot; yet Jimmy was extremely knowledgeable and pleasant to deal with. We had visited many other dealerships and interacted with 5 other product advisors before Jimmy and he was, hands down, the best salesman to work with.
Just purchased a forester from Jack and Jimmy. Very pleasant and smooth experience. The service is professional, responsive , transparent and not overly pushing. One thing they could improve on is to conduct the PDI even if the it has already been done by other dealers, as not all subaru dealers are holding the same high standard as this one
Jack at Jim Pattison was super helpful. Very upfront, you can feel confident buying a car with him. My wife and I couldn't be happier with our new car.
We purchased our pre-owned 2009 Honda Odyssey EX-L at Jim Pattison Subaru. Our experience was very positive and helpful by Sales Manager Freddie and the staff to make the process go very smoothly for us. Thanks again Freddy! You were very pleasant to work with.
I had a great experience with Arthur at JP North Shore Subaru. Arthur really went the extra mile to provide exceptional service throughout the entire process, from finding me the perfect car to suit my needs all the way through to the closing of the deal and beyond. I definitely recommend heading to JP North Shore Subaru and seeking out Arthur for your next car purchase!
Such a wonderful car buying experience. The staff at Jim Pattison Subaru Northshore are top notch. This is my 3rd Subaru and I couldn't be happier. Most people dread going in to a dealership because they think they will be attacked and pounced on. Not the case here, my salesperson Jack He was very professional and easy to deal with. From the first meeting to him handing me my keys he was a true pleasure.
Sales Manager Marek also gets a score of 100% for his terrific attitude. I felt like he really cared about me as a customer.
Victoria in the business office was also very pleasant to deal with and she explained all the financial intricacies of my deal.
Kudos all around. I LOVE MY SUBARU.
I had researched the car wanted for a year, and I concluded a Subaru Crosstrek would be the perfect car for my needs. A stylish midsize all wheel drive fuel efficient vehicle at the right price point.
My next challenge was finding a dealer to purchase the car from which proved to be a very difficult task untill my third attempt.
The people at Docksteader Subaru wouldn't even return my phone calls after two attempts. Strike one.
The folks at Richmond Subaru did set up a test drive with me, but the sales person I spoke with over the phone pawned off the test drive to a "Jr" or new sales person. He took me on a one block test drive and could not answer any of my questions about the cars Subaru offers. Strike two.
I hit a home run when I spoke with Freddy from Jim Patterson Subaru North Vancouver. I linked to him via a convenient internet chat room on thier web site. He was very courteous and respectful once we met, and he showed me the best car they had available for my needs. Salina from the finance team finished the deal with a fare car loan, and I got insurance minutes later with the same exemplary customer service. I am now a very proud owner of a Subaru Crosstrek. Thank you team Jim Patterson Northshore Subaru.
Dont go in and ask any questions about your new purchase,you will be totally belittled by service manager, also note they try and get you 2 double up on oil changes.When we asked about the oil issue and whether it was resolved or a recall? they acted like they had no clue....
We researched many vehicles and eventually decided to purchase a 2016 Forester. We had a nice and hassle free experience at Subaru Northshore. Staff, Vira, Mark, Bernie and Steve, were friendly, helpful and worked with us to find a great deal. We look forward to driving this dependable and highly rated car for years to come!
I bought my car privately 2nd hand, and after dealing with a few different dealerships, I found the staff in the parts dept. here and ridiculously knowledgeable! Parts are correct the first time, every time. There's no hesitation when it's a oddball part or one that's not on the shelf, they'll find it and prices are compatible to jobber store costs on most parts.
I purchased my Crosstrek half a year ago and ever since driving was a delightful experience! I didn't know what I wanted when I came in and sales person - Zora went through every option with me for different cars they had. Also I had a difficult time deciding between leasing or financing, but Zora helped me to figure out what was best for me.
I totally love my new tangerine vehicle and I have to say - excellent customer service and my wife's next car will be another Subaru from this dealership!
During the past decade I've purchased two Subarus from Specialty Motors in North Vancouver - a 2005 Outback and, more recently a 2014 Forester. I've found the experience to be 100 percent satisfactory. I was fortunate enough to be attended by the same salesman on both occasions because he is unusually well informed about this brand and very helpful. (Actually, I even picked up some excellent driving tips from him, too, on our test drives.) Likewise, I've found the Specialty service department to be reliable and very professional on the few occasions I've dealt with them. (These cars are so dependable, I've only need service support for regular warranty checkups.) I highly recommend Specialty Motors for anyone looking to purchase a quality vehicle. By the way, I note that another reviewer mentioned that the dealership's staff wanted him to rent a car for a test drive?? Perhaps the reviewer was referring to policy at Wolfe Subaru or one of the other dealerships in the lower mainland because that certainly was never my experience at Specialty.