I got a call from Sales Man from dealer and he was just rushing to get the paper work done without discussing proper pricing and options.
I just found unhaggle.com of the website to see the best price and lowest rate. Thanks to Cristian Santamaria is an excellent experience and knowledge that I've ever met him before. He explained to me very well about helping to find the best price in-person. Thanks to Direct Nissan.
Future prospective buyers from “Direct Nissan” be warned! I bought a new 2018 Murano at Direct Nissan big “mistake “ When I bought the vehicle my wife and I were told we had to see John Rehman the finance manager. We asked him for the features we wanted, prepaid services, the electronic module rust protection to which John said we do not have a prepaid service option. In a later discussion John told me we do have that option and it must have been a misunderstanding, yeah right! my wife and I both heard what he said. As for the electronic device he said they don’t do it but recommend the undercoat “ oil “. Some folks in reviews called John a lier, I would not go that far, greasy maybe. Like the old joke , how many finance managers does it take to grease a lawnmower? answer, One if you pass him through slowly.
The salesman I bought from Jason “ nice guy good at his job”moved to an other dealership the next day, He explained to me that Shawn, another salesman would do the info and delivery of the vehicle. the pickup day came two weeks later and the vehicle was still in the parking lot. We waited for it to be made ready then the salesman explained the featured on the car, well sort of, I then asked a few questions to which Shawn said I could talk for two hours on all the features this car has but stopped there, I had to go to the original salesman at the new dealership he then explained the features correctly .
The 2018 Murano has had a problem with the radar on the front of the vehicle as well as the back hatch swipe option on the tailgate. If there are call backs on a vehicle would it not make more sense to replace them before the car is sold ? I guess not as mine had to be replaced. That entailed me taking my vehicle there three times and having to wait around for four hours on two occasions and a couple of hours on the other because the shuttle dose not go as far as Brampton .
If you are thinking of buying here please think again you have been warned.
Cristian Santamaria was really upfront in dealing and very knowledgeable.
It was not a good experience with this dealership.
I am not recommending to buy new car with them.
Very Unprofessional dealership. No commitment, no designated person and moreover no one to revert back. I would never ever recommend this dealership to anyone and I am surprised how with this attitude they are still into business.
Recently I had appointment with my new Nissan Rogue at 2290 Battleford rd in Mississauga. Service consultant was very mean and obnoxious . Her name is Sylvia Szczykutowicz. She needs to learn people skills. Just because I have accent, does not mean she can treat me that way.
I called My sales person Jason and told him how I was treated in Nissan service and he knew right away that was her serving me. He left this dealership because of her.
I am telling to all my friends about this bad experience. You already lost one of my friends as potential customer.
Elizabeth.
If you have an unhaggle referral for this dealership ask to be referred to another dealership. I purchased a 2018 Mauro Platimum in June at this dealership and it was one of the worse car purchase expereices i have had. The dealership did something called "tied selling, which is illegal. They would not give me my VIN number until I went back to the dealership to listen to their warranty sales and financing pitch. We had agreed on the night of the sale that I did not want either and initial the purchase order to reflect this. In order to obtain insurance I needed the VIN number. The warranty rep told me he would not give the VIN unless i came into the dealership to speak to him. The whole purchase was not good from the being. I was mislead that the model i wanted came in the colour i wanted, the warranty episode, and delivery time. It took almost three weeks to delivery me the car. I can see from the routing on the car shows it arrived at the dealership two days after we signed the deal. I would not recommend this dealership to anyone. The car I purchased I would recommend.
Luis was the one who explains really clearly about the vehicle that we were going to buy. He also helps me a lot regarding the car insurance where I was supposed to do it myself but he did it for me.
I want to personally thank the team of Direct Nissan for all their help and comitment .... Clyde Monisse.
The sale manager Clyde Monisse is very personable and i fully endorse this dealership.
Aalthough I was unable to complete the transaction Luis was an excellent and very kind sales person. He took the time to walk me through the vehicles. And explain all their features in detail. Will recommend this dealer for sure
Very good experience. Presentation is wonderful. Especially representative's professional, responsible, and good services.
The overall experience was excellent. Very good customer service, no pressure. Would recommend this dealership to anyone.
Less of a pressure cooker close-the-deal-at-all-cost-right-now type of mentality. They actually listen to what you have to say. Up front dealing. Would buy from again.
I bought an Altima June. I did lots of home work and the price was given fairly. It is the only dealer we went. Our sales rep. Al Alam was one of the most prefessinal and frindly salespersons.
I want to personally thank the team at Direct Nissan for all their help and commitment... Clyde, Luis and Rizwan. This was my first experience with Nissan and I was truly impress with this team.... Thanks guys, keep doing what you are doing you cannot go wrong.. thank you for your dedication and honesty
Brampton nissan expérience Was great dealt with salesman nes bratic he was great overall nissan is the way to go drive a buick enclave before switch to nissan pathfinder what a différence try the nissan challenge
Great services . Thanks Luis Gallo for your help was a pleasure to deal with .
Very good and the salesmen was extremely helpful. The entire staff was also very knowledgeable and accommodated all our request.
This was my second vehicle that I purchased from this dealership and that should say it all. The reason for my return was not only the fact that I have been very impressed and satisfied with the Nissan brand, but also that the service that I received from this particular dealership has been very good. The sales manager (Clyde) is very personable and I fully endorse this dealership.
Great service every step along the way, no high pressure sales, products are introduced but not pushed hard. There was a small difference in invoice price and the dealership automatically corrected it to lower number, what a honest company, something rare these days in the business world.
Thank you Luis Gallo for making this such a good experience and also John for the financing arrangement and your stand-in (sorry, forgot his name) when you weren't available that day.
I had such an great experience taking in my Nissan Rogue 2014 to this location. Typically I find taking my car in stressful but the service lady Krystal provided such pleasant customer experience and was also very informative. I would highly recommend taking your Nissan here for any services needed and I will certainly be back soon!
Great first experience with Direct Nissan! thankful to Arqam and Krystle who both assisted me on two occasions. they both have great customer service and very honest. glad i tried them and will be happy to bring my car for next service. they got me as their new client.
A huge thank you to Naiel, Tyler and Krystle for helping me out with my car on my latest visit. I had amazing service as usual. I bought my first car here, I’ve been coming here for years and this is my favourite place to come and get my car serviced. The staff here is always professional, kind, and attentive to my needs as a customer. They are always willing to explain the entire procedures to me because of my limited car knowledge and they never loose their patience with me! What more could you ask for? Thanks Direct Nissan Service Team, Mechanics and Sales Team!
Service is always fast friendly and courteous. I have had Nissan for over 30 years.. Cars will last forever if you take care of them. Direct Nissan helps maintain that quality of service.
To date, my friends, family & I have purchased multiple vehicles from Gary at Direct Nissan and have nothing but great things to say about the team at the dealership. I initially met Gary while car shopping, after having visited countless dealerships without any luck. Gary has not only made the car buying experience fun and stress free, but has helped us find the vehicles we were looking for in the price range we were looking for. The team goes above and beyond to deliver the car to you in immaculate condition but go well beyond to ensure you are happy with your purchase and not having any issues. If you're in the market for a new or used vehicle, I would highly recommend visiting the team at Direct Nissan before making a final decision.
Very clean and tidy. The sales staff were very knowledgeable and friendly. Ted, the sales person was great! He showed me all around the vehicle and advised me of different options according to my budget needs.If I could, I would give him 6 stars!
Purchasing a car from Direct Nissan was one of the best and easiest experiences I’ve ever had. Very Professional, Transparent , Friendly and not to mention the price was just right. Will definitely recommend Direct Nissan to my family and friends. Thanks Peter Love my car.
My parents and sister had purchased cars from Nissan Direct, their experiences were and continue to be fantastic! we had received amazing deals and the sales staff was amazing. Nissan Direct has one of the greatest customer service in comparison with other dealerships. I would recommend anyone and everyone to come here if they are looking to purchase a new car.
We visited your showroom with my cousin to get price quotes for Rouge 2020... A aged person who was at the side entrance asked us to fill the basic details form. Once we filled the form he refused to gives us a price quote as were on work permit, we told him to give us a quote and if it’s best we will pay the entire amount... but he refused to give us a quote and threw our enquiry form in the dustbin... I don’t know what kind of feeling that guy is in... When we gave him an option of buying the vehicle what’s his problem in giving the quote.... if you don’t sell vehicles to Temporary residents please put a notice so we won’t spend time travelling to your store during this pandemic situation.
During this unprecedented times, we were in a situation to replace a vehicle. Our search lead us to Direct Nissan where we had the pleasure to meet the manager, Gary. He was very professional, courteous, and understanding with the whole process. We are very pleased with our purchase!
Just recently purchased a vehicle at Direct Nissan. The entire staff at Direct Nissan were great. The greeting from the receptionist is fantastic! I had the opportunity to meet with Chris, his professionalism, and customer service was above and beyond. My husband and I shopped around a few dealerships, and Chris' customer service was one of the top reason we went back to see him. Our top reason was the vehicle! Thank you for everything and keep up the great work!
Dealt with Chris and John. Both were very professional, courteous and got the job done to my satisfaction. Both of them went out of their way to answer my questions, especially Chris. Chris' customer service was top notch and wouldn't hesitate to recommend him to anyone. Go straight to Chris and he'll take care of you, you won't regret it.
My primary reason for top review is Chris and Clyde. They both are so customer focused that they go beyond the limits to make clients happy. Chris is the best sales guy I have ever met. No need to negotiate much, He makes sure you get the best deal. Clyde is always reachable and ready to help. In my case they expedited the previous lien closure on car and made sure I got the the delivery on the promised date. I am sure their attitude will definitely help is getting more business and have many more satisfied customers.
Thank you Cris! Your determination and enthusiasm was very much appreciated and you worked hard to get us an offer that we could work with.
Buying a new car was a learning process for me and you were very patient about answering my questions promptly no matter what time of the day or night.
I look forward to seeing you around the dealership as we build a new relationship with Nissan, and I wish you every success in your career.
Lori
Had a bad experience in leasing from Direct Nissan. Nissan had free winter tires upgrade when I was signing the contract and the sales guy confirmed me the winter tires offer as part of my deal. I didn’t check the contact line by line before signing (blame me), went with good faith & trust. Even when I was picking up my car they told me, winter tires will arrive after a month. But later they told me, that was never part of my deal.
Had booked a service for my vehicle 15 days in advance. My bad, I didn't remember it on the day.
I was hoping that as per norm and what most (if not all) dealers do, I will get a reminder/confirmation call a day or 2 in advance but I was informed this is not what Direct Nissan does.
Personally, I think that is poor customer experience. If you are planning to schedule something with them ensure you have your personal reminders set instantly.
Super great experience. Cristhian was super nice and a very likable person. He's a genuine person and wanted to get us the best deal. The dealership wasn't too annoying, I didn't feel pressured at any point and gave us a really good deal. Probably my most pleasant experience at a dealership ever. 👍👍👍👍
I just bought my beautiful 2019 Murano, and I couldn’t be happier. My sales consultant was Chris, and he was great. He was very attentive and listened to exactly what I wanted, was not pushy, and worked with me to negotiate a great price that worked for me. The manager, Clyde and the owner, Peter, also made sure that I left the dealership happy. I would highly recommend this location. When you come in, be sure to ask for Chris- you won’t regret it!
We dealt with Cris Santamaria at Direct Nissan for the purchase of our 2019 Pathfinder. We found Chris to be great at taking the time to get to know us at the outset, which allowed him to best understand our needs and desires and therefore serve us better. Cris was also very patient with our numerous questions and even confidently allowed us the opportunity to shop the competition prior to making a final decision. The price we negotiated was also very fair. Overall, we are VERY happy about this beautiful new vehicle. Thanks Cris for making this a memorable experience for us!!!
We walked in and was given a warm welcome by the GSM of the store, Clyde. He introduced us to.another amazing guy, Patrick. The deal was done within an hour. They were both amazing. Extremely friendly guys. We got a great deal. Very happy we came to this dealership. Travelled all the way from Caledon and it was worth the commute.
Christhian Santamaria was an excellent sales consultant and made our buying experience very pleasant and easy. He was very knowledgeable about the cars and was able to answer all our questions and explained all the various features included in the Kicks vehicle we ended up purchasing. We will definitely be returning to Nissan and Chris when we are in the market to replace another vehicle. He went above and beyond in service in our opinion. Thanks Chris!
I recently got Nissan Rogue from them. Chris was amazing from day one to delivery of vehicle, he has always told us facts throughout the deal. I would definitely recommend this place if want to avoid over smart people.
I would happily recommend anyone in Toronto to go to Cris at Direct Nissan! Great guy, very patient and knowledgeable.
I have been dealing with Direct Nissan since 2015 and overall I must say one of the finer dealership experiences in my life covering over 30 years of driving and car ownership experience in the Mississauga area. The folks in the service department led by Sylvia and Mike are the primary reason for my strong rating. They have provided consistently exceptional customer service for each visit. Thank you Direct Nissan team for your quality of service and fair dealings. I really appreciate the upfront explanations and keeping commitments made at all times. It is rare in my experience to have such consistently excellent customer service visit after visit. I guess that is the reason I keep going back. And for anyone that expects superior service experience such as myself Sylvia and team will not disappoint. Try it for yourself and you will agree.
Chris made everything possible for us! Thanks for helping us getting our dream car that is doable within our budget. GREAT CUSTOMER SERVICE! Highly recommended! Please do approach him for any of your inquiries and he'll help you get your dream car. Thanks again Chris.
Buying my first car was one of my biggest goals in 2019 and Chris made my purchase a lot easier. I was very nervous on buying my new car but Chris was very Accessible and very helpful. I highly recommend talking to Chris for any vehicle purchases.
I recently purchased a 2019 Nissan Kicks SV from Direct Nissan. I had a great overall experience buying my first car.
My sales associate Patrick was friendly, professional and knowledgeable about the vehicle and different trim levels. He explained the purchase process to me and made sure I understood my payments. He told me they usually only do vehicle pickups on weekdays; however, he did accommodate me for pickup on a Saturday morning. Upon pickup of my vehicle, he made sure I was comfortable with my car before I drove off the lot with it for the first time. He offered to help me schedule my first service appointment, and gave me a nearly full tank of gas.
The Sales Manager Clyde worked with Patrick and I to help apply a new promotion to my deal and save me some extra money. The Finance Services Manager John, helped walk me through the different options for warranties, protections, and vehicle add-ons. He was responsive to my emails and helped accommodate my Saturday pickup.
The receptionist was polite and attentive. She offered us assistance right away. Both times I was in the store, I was offered a beverage.
Overall, I am very happy with the service I received, and I love my new Kicks! Thank you Direct Nissan!
Working with Cris to make our very first purchase of a brand new car was an absolute delight. We had been looking to buy two vehicles, one for us and my sister and her husband were as well, and Cris made the process enormously easy and stress free, with honest transparency when it came to the financial details and making sure that we had the best vehicles for our needs. We came in incredibly frustrated from an experience earlier in the day at another dealership and left happy and relieved.
He was straightforward and accessible for anything we needed and we definitely recommend him.
From the moment I stepped into Direct Nissan, I felt really welcomed by all staff. Chris walked me through the entire process of buying my first car
in Canada in a very Knowledgeable and easy way, he showed all the models that I was interested in detail and I never felt I was being in any direction , I strongly recommend Chris and all the people at Direct Nissan , they really went above and behind to make this effortless.
I got my car today from them. One of the best dealership you can deal with. Specially Andrew, he was very helpful, responsive and supportive by all means. Whenever you reach him for any question and clarification, he will respond to you within seconds, and he will make sure to get your things done as you like it. I will make sure to have my car service with them.
Just bought my second car from here. Cristhian was awesome! He was really helpful and made my transition to the new car easier. The sales staff is really great, the manager Kyle is fantastic and I always get great service!
We enjoyed working out a deal with Cristhian at Direct Nissan. He was eager to earn our trust and our business. The process was quick and simple, without the extreme pressure to 'add on' to your purchase. We are pleased with our purchase and will definitely return to this location for our future purchases.
I had an amazing experience purchasing my first car. Chris was great and extremely helpful, he knew exactly what he was talking about and he made me and my family feel comfortable throughout the process. Thank you Chris and the entire team of Direct Nissan.
I was helped by Dario who saw me walk in and provided excellent service as soon as I entered. He was extremely helpful and informative. They made me feel very comfortable in the decision I made. I will refer then to others in need of a car
Chris is awesome! He helped my daughter through every step of the process to purchase her first car. He was thorough, patient and incredibly informative! We would definitely recommend Chris to a friend.
Chris was great and very easy going to deal with. He knew his stuff and answered my questions without giving me that feeling of being pressured too hard. The dealership in general was a pleasant experience and I’m the type of person to walk in the door with my guard up. In this case i didn’t need to. Good experience all around. Chris is solid. I think most people would be happy dealing with him.
Amazing experience purchasing my first car with Cris at Direct Nissan— I was extremely impressed with the level of service I had received. Cris was attentive, knowledgeable, never pushy and made you feel comfortable throughout the entire process. Thank you Cris and the team at Direct Nissan for making my first car purchase such an enjoyable experience. I absolutely LOVE my new car!
Great dealership with terrific staff! Working with Chris was amazing. He is courteous, professional and knowledgeable. Overall great experience.
Terrible dealership and experience. I am happy to report that I am one of the lucky ones and didn't even have a chance to buy a car, let alone test drive one. I called the dealership, spoke to Chris, and asked if he had a range of Pathfinder models in stock ready to test drive. He said he has them. I said I am coming in 20 minutes. I came into the dealership asked for him, and without even going for a test drive, we went straight to the office to talk. I thought it would be a quick talk about some basic stuff, but it turned into a lengthy discussion about numbers, trade in's, monthly payments, etc. Keep in my mind I haven't even test driven the car yet which is something I have always done first at any dealership I have been to. After a while, I finally asked him if we could go for a test drive now. He told me to wait. After 5 minutes of time Chris comes back and tells me that unfortunately the vehicle is sold and not available for test drive. Keep in mind that just 40 minutes ago he told me on the phone he has a range of them available. He made up a lie because he didn't want to go for a test drive. He assumed his customer was stupid and insulted my intelligence. Then Chris tells me that he can have another vehicle ready for me if I wait 30 minutes. I told him I wasn't waiting around any longer and walked out of the dealership. It was a great and informative visit to this dealership because now I am sure I will never buy a car there, if I even buy a Nissan at all.
We had a great buying experience at this location. The staff is approachable, knowledgeable and fair. Patrick and Clyde stood out to us as professional and really knew the ins and outs of their business. It was great talking to people who know their product and know their customer. We were made to feel comfortable in the dealership throughout the entire process. We feel confident in our purchase and will be recommending this location to our friends and family.
Great dealership..Great staff....They patiently listen to your requirements and work with you till the end to close the deal. Made my first car buying experience a great one. Special shout out to Patrick for helping through the process :) He was never pushy and explained to me all the available options and made the buying process much smoother and a great experience for me. Definitely recommend these guys
Chris is the consummate professional, not aggressive and very knowledgeable. He was extremely patient answering all my questions in an easy to understand manner. Thank you for making my first vehicle purchase a pleasant experience.
March 08, 2019
This was my first experience with Direct Nissan, Cristian took the time to explain to me all of my options and was never pushy. I ended up purchasing a new car that I LOVE. He took the time to make sure I knew how everything worked, and was set up properly. He went above and beyond to make me feel at ease and knowledgeable about my vehicle, allowing my son to record his voice as he instructed me on the operation and care of the NEW LOVE IN MY LIFE. Cristian gave me suggestions, and his advice was in no way pushy what-so-ever. I would recommend Direct Nissan (Cristian in particular) to anyone who is looking for a new vehicle.
March 08, 2018
This was my first experience with Direct Nissan. Cristian took the time to give me all of my options and was never pushy. I ended up getting a new car that I LOVE. He took the time to make sure I knew how everything worked and was set up properly. He went above and beyond to make me feel at ease and knowledgeable of my vehicle, allowing my son to record his voice as he instructed me on the operation and care of the NEW LOVE IN MY LIFE. Cristian gave me suggestions, and his advice was in no way pushy what-so-ever. I would recommend Direct Nissan (Cristian in particular) to anyone who is looking for a new vehicle.
Lorna G-G
Brampton
Great customer service from a great sales team! Dario, Gary and John were extremely helpful, knowledgeable and patient with me, answering all of my questions and addressing all my concerns. They made me feel comfortable and I never felt coerced or rushed into purchasing a vehicle. I would definitely recommend paying them a visit if you're looking at a new vehicle for great service and a great deal!
We are extremely happy with the treatment we got from Direct Nissan!
Jason helped us from the beginning till the end of process of choosing the right car. He was very respectful, listened us carefully and did not bother to sell the things that we did not need. Clyde and Rico were very helpful as well and they made sure that we got the perfect rate we were looking for. At the end, they went the extra mile to earn our business.
John also did all leasing process and explained all the protection options very well to ensure we got what we required. Overall, I'm a very happy that I did business with this team and the dealership. Strongly recommended!
This was our first visit to Direct Nissan and it was a pleasant experience. Mr. Majid Sheikh was a wonderful Salesperson. He made us feel comfortable and at ease. His honesty and professionalism is exceptional. I can't say enough about the staff. The survey "5-Great" should be "5-Incredible"! Nevertheless, We got an excellent deal and would definitely go back to them when I am making my next car purchase. We would also recommend Direct Nissan to our friends and family. Thank you.
I bought a 2014 Nissan Altima from Direct Nissan and I love it. I just drove it to Myrtle Beach and back with my wife and 3 (not small) kids and it was fantastic. Lots of room, smooth drive, ultra comfortable seats and excellent fuel economy. I averaged 7.2 l/100km despite the fact that the ample cabin and trunk were totally loaded and I had snow tires on. This included a week of city driving in Myrtle Beach. Only had to fill up once each way on a 1600km trip.
Direct Nissan was an absolute pleasure to deal with. Our Sales Rep, Al Alam, was one of the most professional, knowledgeable and friendly salespeople that I have ever dealt with. Clyde Monisse, the Sales Manager, was equally helpful. They worked really hard for our business and delivery was seamless.
I absolutely recommend Direct Nissan.
I bought my first car through this dealership and the sales team, especially Clyde Monisse, made it such an easy process from start to finish. They were extremely helpful and were attentive to what I was looking for in my car. I would highly recommend this dealership to anyone interested in purchasing a vehicle as their professionalism and caring nature for their customers is one that cannot be matched.
Everyone was very helpful!
From the start of the entire process right to the end - I have never felt so comfortable purchasing a vehicle.
Dealt directly with Mr. Clyde Monisse who i can say is my personal Angel - I can't wait to do more business with you in the future - you have a gained a customer for LIFE!