Unparallel Quality, Professionalism and Value.
Special kudos to Jennifer, a special type of person who facilitates with sincere care, generosity and good faith. Scott, a manager who honors all commitments, and Ben, a salesperson with professional willingness. The car is just perfect with amazing value. All above and beyond.....Thank you so very much!
Purchased a new vehicle here a few years ago, sales rep was great (Ben Adams), and have returned a few times for service, and they were great through that process as well.
Buying a "new to my daughter" (used 2017 Nissan Sentra SV) and had probably the best car purchase experience I've ever had. Our sales person (Ben) was the consummate professional who was also very understanding and compassionate of our needs. It was well worth the extra drive from Mississauga to get this level of service.
Thanks again Ben
Sincerely,
Greg
I had a really great experience here. Everyone was very nice and they worked fast to get me my new car. Ben and Christine made the process very easy. I’m really impressed with this team!
I must say I was very, very impressed by the staff and organization of Guelph Nissan, particularly Ben and Christine. I was under some timing issues, and live quite far away - and the team went through hoops to meet all my needs. They exceeded expected timelines and did so not missing any details, gave me an excellent deal, and even gave me a loaner to get through my last day. Even though I did not purchase an expensive car - they treated me as a top customer. High praises, 5-stars all around!
Excellent service as always. Thank you service department and Jen always have that accommodating smile. That makes you come and get your service done in this location. Stay safe and God bless
My salesman Ben, and the finance manager Christine were both awesome! They made every step of buying a new car easy and a genuinely great experience. Give Ben a call if your looking for a new vehicle!
Update: Within a few hours of voicing my disappointment, Nissan's service manager called me. She discussed the specific needs of my make/model and that I was never offered a cabin filter because it is not a necessity in my particular model. She also made a note to apologize for the delayed response in my email, with an appropriate explanation (it was great cause her explanation didn't feel like a giant excuse). Ultimately, I have changed my rating to reflect how satisfied I am with managements response to my concern..it really validates why dealership service centers are so important...they actually know what your specific car does and doesn't need
Had my winter tires put on and oil changed at their service center. Initially gave a 5-star review because I really enjoyed the staff and speed of service. A couple of weeks ago, I went to get my oil changed at a separate dealership and the technician informed me that my cabin filter was missing (not dirty, literally missing).
Your cabin filter is really the only thing that minimizes the volume of toxins/dirt/debris coming into your car from the outside. As someone who takes the 401 everyday, this was really upsetting that I had been subjected to that kind of air quality in my car for several months.
I reached out to Guelph Nissan to followup and see if they could provide and explanation (since mistakes happen) and NO RESPONSE. THEY LITERALLY COULDN'T EVEN BE BOTHERED TO RESPOND TO MY EMAILS.
All in all they really let me down with how they choose to handle their own service mistakes. Pretty slimy and I won't be using their services ever again.
We have purchased two vehicles at Guelph Nissan and both times we were very pleased. Jillian went out of her way to help get exactly what we needed and with in our budget. I love my Rouge and would definitely go back when i need another car and will have Jillian help us again. They are all very friendly and make the purchase very easy.
I've bought 3 new Nissan vehicles over the last 7 years and I highly recommend the brand. The reason for the 2 star rating however is the service station, stay away from there at all costs. For me twice I asked for a few minor things done with my oil changes and they said they did them but after looking they absolutely did not touch anything. Great cars, great salespeople, Jiffy Lube level of scam service station.
Just received our 2019 Rogue and we couldn’t be happier. Our sales consultant was Steve. He was super pleasant and very knowledgeable, he helped us every step of the way making the process easy and enjoyable. We would definitely recommend Guelph Nissan! Thanks Again :)
Best place by far to purchase a great vehicle. Ben certainly knows his product and I got a great deal ! Christine was available to answer all of my financing questions. I was pleasantly surprised to see delivery going flawlessly. What a great team ! I would definitely recommend going to them for any one else getting a vehicle.
Thanks so much Ben,Christine& Matthew!
Nissan staff were exceptional at meeting my requirements. I needed a car literally the next day and they were able to oblige. Unfortunately I noticed a scratch on the driver window and they are planning to have the Nissan closes to me do the replacement. Keep up the great work!
Special shout out to Steve and Jennifer.
Jillian was an amazing sales representative who was very helpful. She was so thoughtful and friendly, and willingly answered any of our questions. She was very knowledgeable. Christine handled the business/finance aspects extremely well! Levi was awesome at explaining the features of our new to us Nissan Murano. I highly recommend Nissan Guelph to anyone looking for a new or used vehicle. Thanks for making our sale go so smoothly
Sharon-Elora
We just picked up our new 2020 Nissan Rogue the other day. Super happy with the overall professionalism displayed by our salesperson, Levi, at Guelph Nissan—we give him an A++
Love the new blue colour on the Nissan and impressed by the smooth handling — and can’t forget the heated seats......game changer :)
Thanks for the great experience. Well done and pleasure doing business!!
We took delivery today of a 2020 Rogue from Guelph Nissan. This is our second purchase from them and in particular Ben Adams. Ben is very professional and knowledgeable of the product line. He is very engaging and a pleasure to work with. We will be back for our next vehicle purchase.
I highly recommend Guelph Nissan. I just purchased a new Rogue and I am thrilled. I can't say enough about Levi Newton. He is a wonderful help. Calm, patient and not at all pushy. Levi spent a tremendous amount of time with me as we negotiated a great deal. He provided information as i asked and just the right amount of attention over the weeks as I made my decision. The entire staff were always polite, friendly and helpful. Thank you for making my car buying experience a pleasure.
Loved loved loved working with Ben Adams, his knowledge and experience was amazing. Worked with Nancy Jelica, as I bought a couple of vehicles from her. Nancy's kindness and knowledge is exceptional. Highly recommend these 2 individuals.
I have dealt with many agencies across multiple location. Guelph Nissan is the only place I found professtionals that are ready to reach a win win deal. It was a wonderful experience. They weren't pushy like everyone else and gave me my space. I have made a decision to buy all my cars from Nissan Guelph family. A big big shout out to Levi! You are the man. Never ignored my calls or emails and you were never bothered by my hesitation :) thank you so much for the amazing ride
Traded our car and bought a van. The experience was really good. Our sales Rep Steve was amazing and would really recommend him. Management was less helpful as they didn't seem to put customer first like the sales team. But all and all was a good experience.
Bought my 2018 altima back in march from Luis and i have nothing but positive experiences from him and this dealership since owning my car. Excellent customer service and a very high sense of professionalism. I will be a returning cutomer for sure!
arranged for one of 6 NV200 that I have to be booked in for warranty work on the drivers seat. The truck was brought in August 26th and it is now October 7th and I still have yet to hear back from anyone. I have called and emailed multiple times but can't get a call back. Even left Deb the service manager a voice mail last week but yet again no reply. This is by far the worst customer service I have had at a dealership. I called Kitchener Nissan and had the unit in and being repaired in under a week.
While I appreciate your reply. You have all of my contact information in your system as my vehicle was booking in and seen. I don't think I should be the one reaching out to you to repair this relationship. best regards.
Very good service. The people that all work for Nissan are great. Very friendly and nice. Will always have mine and my husband business . They have a 5 star in are books.
I went in to have my vehicle serviced. I Noticed that they had a deal going on for new vehicles.
I sat down with Levi Newton. We went through some vehicles they had in stock. Went for a test drive and the rest is history.
Levi was awesome to deal with.
I would totally recommend Guelph Nissan. I have been a customer here for over 10 years and always have had the best service!
I love my new Rogue!
I love my Nissan, however Guelph Nissan is a different story. I was pressured into a vehicle and lied to by the salesperson multiple times. Once we agreed to purchase the vehicle we never heard from them for days. I had to call to get any information and I still received no information for days after. I would never ever go to Guelph Nissan again, worst place I have ever been to purchase a car at. Be careful if you do go, do your research. They tell bold face lies
I am very pleased with the service I received while purchasing my Rogue. All staff was very friendly and knowledgeable. Recommended!
My wife and I were recently looking for a used Nissan Rogue, and decided to look at Guelph Nissan because of their wide selection of vehicles. Levi Newton helped us through the process, and was able to answer all of our questions. My wife and I appreciated the fact that we were able to test drive the vehicle by ourselves, which gave us an opportunity to openly discuss our opinions without the pressure of having a salesperson riding with us.
My only criticism is that it wasn't disclosed until the day of pick-up that there was only one key fob included with the vehicle. Not a huge deal, but we had to pay almost $400 to have another one programmed.
Overall, it was a positive experience, and I would recommend Guelph Nissan to anybody looking for a new or used vehicle.
My husband Dave and I just purchased a 2019 Rogue SE. We were hesitant to go back to Guelph Nissan as we had an issue with our 2009 Rogue driver airbag sensor. Levi Newton was our sales advisor, he was professional, polite, a great listener, and confident without being too assertive. He has good product knowledge, was attentive and made our purchase a positive experience.
Levi's customer service was fantastic; he even picked us up at our home as we had sold our old Rogue and had no transportation. Levi, thanks for making our new car purchase stressless and easy. You are an asset to Guelph Nissan and I'll look forward to checking in to say hi when I bring it in for service.
My first service experience with Guelph Nissan was very positive. Customer service was fast, friendly, and took the time to explain the work. Their estimated time that I would be waiting was 100% accurate and I'll certainly be going back here for future service on my Rogue.
I did not have a good experience. My splash shield fell off as I was driving on the highway on a weekend. When I told Guelph Nissan that, they told me i should have went to the nearest dealership when it happened. The service department is not even open on the weekend after 3pm so that was not an option for me. They took my car in two different days. I had to pay $50 for the shield because they could not determine if i broke the part myself, or if it just came loose. Regardless, instead of taking my word for it, they go head and charge me $50. Good customer service means taking their word for it and trusting the customer. At this point, the work gets done and everyone gets paid so i don't know i wasted $50. Also, when i got my car back there were fingerprints on my windows, as well as my air conditioning not working as well as it should. I will never go to Guelph Nissan ever again.
Fantastic dealership! When buying a car I can’t stand to be pressured and always end up leaving due to that reason, but Levi is a great salesman and knew exactly what I was looking for! Very happy with the service I got. Great place, great people and I am now driving a 2019 qashqai that I’m absolutely in love with! Thank you again and see you soon!
Fantastic dealership! When buying a car I can’t stand to be pressured and always end up leaving due to that reason, but Levi is a great salesman and knew exactly what I was looking for! Very happy with the service I got. Great place, great people and I am now driving a 2019 qashqai that I’m absolutely in love with! Thank you again and see you soon!
We recently had our Rouge in for service and as per usual....everything was awesome. Jen and the rest of the staff do a great job to look after us and Doug gets me to work on time..
I highly recommend Guelph Nissan and Guelph Infiniti...it is a pleasure to do business with them
Came in for a service appointment. Was booked quickly, great customer service on the phone and in person. Made use of the complementary shuttle which was fantastic as I could be efficient during my appointment.
Thank you Guelph Nissan!
Professional dealer workshop. They did an quick appointment despite I did not purchase the new car from this dealer. Compare with other dealers Nissan Guelph has perfect shop hours to accommodate all customer schedule. I highly recommend Guelph Nissan.
We purchased a used vehicle following a collision, which was not our fault, that left our SUV not repairable. We wish to acknowledge Ben Adams for the excellent service we received and for the additional time he invested in phone calls (long waits with our insurance company) and follow up emails. Thank you, Ben, for your outstanding customer service and for exceeding our expectations with the support and assistance you provided to us through this process. If you are looking for a new or used car we highly recommend Ben.
My parents had the pleasure of working with Syed. He was very professional and knowledgeable. We came from out of town (3 hours away) and he managed to get everything wrapped up on our second visit. He was very patient and took the time to show my parents how all the new features of the car worked. Excellent customer service skills. We will definitely come back and see him for any future purchases. I recommend Syed to everyone looking for new or used cars.
Not worth the drive from out of town. They'll say stuff like "what can I do to earn your business" but they really don't stand behind it. All they seem willing to offer customers are a few oil changes. They offered winter tires "at cost" but beware as the at cost quote was more than I've ever seen for the exact same services/breakdown from OK Tire or Kal.
I have to say that Jill was OUTSTANDING! With having a daughter looking to purchase her first new car. She felt overwhelmed and nervous, as being a young girl, looking for someone that would respect her and not try to "pull the wool over her eyes" Jill took the time to really understand what my daughter was looking for. Not once did she pressure my daughter into something she did not want or need. She was patient, very kind and really looked after her. Even with the paperwork and options, Jill deserves more than 5 stars! My daughter is so happy with her Nissan Kicks and knows that she will be back to see Jill and send any of her friends to see her. Thank you Jill for everything! My daughter's experience with Guelph Nissan was everything a Father could ask for when my little girl wanted to get her first car. (with no real help from me!)
Even though my appointment was scheduled for 10am, it took until 11:30 for them to finish an oil change and tire rotation. Everyone else that was ahead of me was offered a rewards card but I wasn't offered one. Maybe only people that are paying cash and not covered for oil changes under warranty are treated with loyalty reward cards.in the future I will go to Greg Van Nissan in Cambridge
Great experience dealing with the staff at Guelph Infiniti / Nissan. Started with excellent communication from the sales staff, then a very accommodating test drive. From there we received a very fair trade in value and purchase price on our new Titan, Moving from a compact sedan into a luxury pickup was a huge decision, thank you for making the experience pleasurable.
I had my car serviced at Guelph Nissan recently and I couldn't be more happy with the whole experience! Debbie was very helpful in keeping me updated as well as doing her best to keep the cost to a minimum. The shuttle service is an incredible specimen of customer service. Shawn, the shuttle driver, drove me to and from work (while my car was being worked on) with excellent timing, and he is a great conversationalist. My new car battery works like a charm and my sound system works again (I had blown a fuse whilst boosting my car incorrectly). I will definitely be returning to Guelph Nissan for any future issues.
I am happy with my car service.
Nice service. One star off as I expected car wash. I am pleased with service overall. The repairs were complete in 1 hour. I am very pleased with overall quality of Nissan cars and service. The prices are adequate too. In comparison we have Chevrolet Spark and experience is much worse starting from car design and ease of use, etc
I always receive great service with my two Nissan vehicles. I have been dealing with this dealership for 8 years and they have been nothing short of professional when it comes to my vehicle needs. Keep up the great work.
STAY AWAY Horrible dealership They tried to sell me a 2008 G35 that was a USA car and lied about the Miles being kilometers I Went to buy a car at this dealership and was treated like crap called in the morning to confirm the car was there drove an hour just to be told the car was not there.Then i find the car on the lot and they said that's its not ready for sale and I will have to come back when I voiced my opinion they told me to leave and threatened to call the cops .Save yourself the frustration and find another Nissan dealership that will treat you better and will appreciate your business . There should be a option for negative stars because 1 star is to much.
We recently bought our Nissan Pathfinder and LOVE it!!! We had the best experience with Guelph Nissan and would recommend this dealership to everyone!!! Ryan and Mark catered to our needs and delivered above and beyond!!! Both were very knowledgeable about their cars and steered us in the right direction with our Pathfinder!!! We feel we got the perfect car for our family needs at a great price!!! We cannot say enough good things about this dealership!!! We stopped in the other day and bought some car mats and even the service department was helpful about some of our other questions that we had about our car!!! Way to go Guelph Nissan for making us have a pleasurable car buying experience!!! Thanks for everything---Byron and Lesley
I just bought my second nissan from Raj. He is great! He makes the whole process easy for me to understand and answered all of my questions! I was worried that my payments would go up when he called me to see if I wanted to trade in my old altima. But I was pleasantly surprised when they actually went down by $25!! I would recommend Raj to all my friends looking for a new car. Thanks again Raj!!
Dealing with Raj Ahuja at Guelph Infiniti is the easy way to drive a new car every 2 years.
I just leased my fourth vehicle from Raj in 6 years. A 2008 FX35, 2010 FX35, 2012 FX35 and now a 2014 QX70.
I can indulge my desire to drive a new car every 2 years without a material change in monthly payments.
I have had a lot of cars over the years but I am most impressed with Infiniti and the fact that Raj gets me the car I want. Raj also make the whole process easy. He sets himself apart from others by taking the time to understand what you want in a car and then going above and beyond to make sure you are happy and therefore, a repeat customer, like I am.
Can't wait to see what's on offer in 2016!
Jim Henry,
St. Catharines
In June 2014, we came in looking for a new vehicle for the family. We spoke with Arif and he was friendly,respectful and knowledgeable. Arif listen to our needs and made suggestions on vehicles. We purchased a vehicle from Arif, and he was helpful throughout the entire process. We bought a 2014 Versa.
In September 2014, our older Nissan vehicle needed service. We brought it to Guelph Nissan and spoke with J.Weeks. J.Weeks listen to our concerns and wrote them down for the mechanic to look at. J.Weeks made us feel comfortable leaving our vehicle for the day. Our vehicle was serviced by Branko, and he did an amazing job. Branko left notes for J.Weeks to let us know what was done and everything was explained to us.
When we were in for our service, Arif acknowledged us, and made us feel like valued customers to Guelph Nissan.
We would highly recommend buying a vehicle off Arif, speaking with J.Weeks when getting service and having Branko as the mechanic.