I just purchased a 2018 Nissan Murano from McPhillips Nissan and I received nothing but exceptional attention from each member of the team. I had dealings with Jeff (owner), Nav (sales), Shane (finance) and Adriano (Sales manager) and each one of them contributed positively to my experience.
My first ever new 2020 Nissan Sentra, is my birthday gift for myself and very memorable because Evelyn Lucas gave me the best deal.
Thank you for the best purchased experienced you showed me. Kudos to all the staff of this dealership. Will surely recommend you to my Family and Friends.
Such a wonderful experiences in buying my new 2020 Rogue from this dealership. Sales team are awesome especially my salesperson, Evelyn Lucas. Big thanks to Shane Harold and all the staff from Parts and Service department. Keep up the spirit of COVID-19 Free environment.
Got greeted right away by Evelyn. Very easy to talk to, a person you can trust and will help you til you get your dream vehicle that's within your budget! Sales Manager and Finance dept was also quick and reliable with helping me get pre-approved and all that stuff. Been to a few dealerships before going to McPhillips Nissan but nothing beats their customer service and professionalism!
The staff at this dealership were not only dishonest, but also put people's health in danger. I made an appointment to see a specific car, listed on their website, only to be misled by at least three people regarding the car's availability. The first person to lie was the online sales representative the evening before my scheduled appointment. The second person to lie about the car's availability was one of the salespeople who texted me the day of my appointment. The third person to lie was a different salesperson who "looked up" the car on his computer, took out a set of keys for the test-drive I had booked, and then told me—after I stood in the cold parking lot for 10 mins—that the car had been sold two days earlier. The absurdity of taking keys out for a car that doesn't exist is baffling and insulting to one's intelligence. I suppose it's possible the dealership keeps a set of keys for cars they've sold off their lot, but if that's the case I'd suggest they inform their customers of this practice.
The best-case scenario is that the first two salespeople simply didn't look up the car's availability before booking a test-drive with me. This would also mean that the information on their website was outdated. I can appreciate that mistakes happen, but one would assume that when a customer (who is willing to pay thousands of dollars on the spot to buy a specific car on your lot) is interested in your product, at least one of two salespeople would realize that the product was already sold. There is no excuse for the third salesperson who, in the unenviable position of trying to make a test-drive with a nonexistent car happen, lied to my face. The worst-case scenario is that the sales team lured me into the dealership knowing the car I wanted didn't exist and lied to me repeatedly. From reading other reviews, my gut tells me this is may be a common practice at this Nissan dealership.
This distasteful behaviour was made worse by the fact that when I arrived, I waited over 40 minutes. My partner and I were anxious about going to a public place unnecessarily; however, we felt it was important to buy a car in order to limit our potential exposure to the coronavirus on public transportation. I would never have gone to a dealership and sat in a public space for 40 minutes had I known this car was unavailable. This total disregard for my time and health makes me question their ethics when dealing with people's money. It was also disconcerting that one of their managers did not pick up on social cues when speaking to us. As I tried to maintain a normal amount of physical distance, he kept closing that gap. Some people are close talkers, normally that wouldn't bother me, but given the pandemic and the fact that he deals with the public all day long it surprised me that he couldn't maintain a regular social distance let alone 6 feet.
My experience with the Nissan dealership was awful, even for a car dealership. Nonetheless, I'm glad I had this experience before purchasing anything. It was disheartening to come home and read all the reviews of people who've spent thousands of dollars only to be disappointed.
I had wanted a new vehicle for a long time and after a lot of research I found myself looking at a couple of Nissans. I went in for a test drive of a couple different ones. Tom (da bomb!), the sales person was so wonderful! He was so easy to speak with and I was comfortable with him pretty soon after meeting him. We decided to get a vehicle right then and there. I mean, we were there anyways!
Egilio the finance manager helped us figure out the right plan for us. He went into all the costs and benefits, and helped steer us in the right direction of financing the car. When I didn't understand the numbers, his acting assistant (my husband) understood fully what Egilio was laying out and let me know (I kind of black out when it comes to numbers).
The staff was great and I look forward to many years with my new car! Thank you Mcphillips Nissan!
All the time, I need help but not answer and hang up the phone more than once and when I put my phone number they have not called me more than once the same problem with the parts
The people here are amazing! I feel like they moved heaven and earth to help me get into a SUV that I LOVE! Wali and Egilio exceeded my expectations and I will be a life time customer of theirs and would recommend them to anyone looking for a vehicle!
Started out with a good test drive and an enjoyable bit of dealing. After buying the vehicle (and having my check certified for the first time in my life) we found that it did not have the heated steering wheel that it was advertised to have. Dealership filled it with gas to compensate. Most dealerships fill a vehicle anyway. Tried to connect the Bluetooth system at the dealership with no luck. Sales Rep was to investigate. Turns out it does not work and probably needs a module. This was an advertised feature as well. This would have been a dealbreaker had we known. Sent them a text suggesting that an advertised feature should work and asked them how they would like to deal with this. Absolutely no response. Too bad. Turned a good experience into a bad experience.
Tom was great! We got everything we wanted and would 100% recommend him to anyone needing a car.
Very grear customer service. Evelyn was so much help and got me exactly what I wanted. And I thank her for helping me get what I wanted. No Hassels and was very fast. Would recommend 100%
Wasnt able to close the deal with them at the end. But I feel very friendly and welcomed at this dealership since I walked in and walked out. Especially with Walid he did best to my interest!
Buying my first car here was a breeze thanks to all the very pleasant and helpful staff there.
I got the best deal ever in this dealership, McPhillips Nissan, did an amazing job, I drove home my new 2020 Nissan Rogue with an hour of negotiation. They are all very helpful, from Shane, David and Evelyn Lucas.
Thank you and keep up the good work, guys.
I highly recommended McPhillips Nissan for being professional and excellent customer service even in this time of pandemic. Special Thanks also to ate Evelyn Lucas their sales consultant for the exceptional service and to David their financial services manager for wonderful service. Thank you so much. Highly appreciated.
Terrible customer service experience. I went to the dealership intending to purchase a new vehicle which I already knew all the features and details. At first i was helped by a new employee who actually help me to see how my business was underestimated and had nothing to do with the final outcome of my first and only embarrassment doing a business in Winnipeg so far.
There was a lot of miss communication and most of all negligence from sales person named Shane towards my purchase. After been presented with a different proposition and our decline of it ,the financial manager did not want to give our deposit money back and started the conversation yelling at us from a far distance instead of approaching respectfully and after I showed him how rude he was behaving, he started to talk in a lower tone, but even though there was no need to all of that. This episode was so surreal but at the end did not stop us to purchase the same vehicle from a different @Nissan.ca dealership.
At first I hesitated do describe my experience when it happened ( feb 2020) , but after realizing that such a thing might help Nissan to enhance strong standards and make the customer experience as first priority in all the dealerships under the same brand name.
If you are thinking about getting your car repair checked up at their service center, DONT! I had my vehicle checked up regarding on engine check light issue last year and specifically mentioned the symptoms when I dropped my keys off, they only checked up on One issue that I had and not the other one which is related to the one that they checked up on. And when I mentioned it over the phone and when I actually went to pick up my vehicle, they were pointing fingers to each others for the blames and no apologies and nothing has been done to resolve the issues. And of course I had to pay for the diagnostic fee (which I was aware of) AND bring my car again for another issue that I have a week later for another diagnosis with additional diagnostic fee. I cant say anything about their technicians but the “ service coordinator or service managers” are not taking care of their customers. I should have taken advice from previous reviews here about their service and should have went somewhere else.
Great place! Great service! I highly recommend this dealership forsure :)))))
Sales team is on point! Walid and his team had my wife educated on the Sentras, had our trade-in appraised, had us financed, and had us rolling out in a vehicle that made more sense for our bank account in UNDER 4 hours. We'll definitely be back to get that SR Premium in a few years.
These guys get straight to the point, and tell it like it is.
Great place and good atmosphere. Excellent staff and very professional on how they deal with things. Very accommodating and friendly. I would like to say thanks to 1 of the sales advisors there Allen. Very friendly and helpful. Thank you!
I would not even give them one star but no other option. Terrible service. Charged for “Nissan Advantage” which I didn’t want but said I have no option, later to find out that it’s actually an illegal charge of $798. First was a leaking tire (highway driver) and they could not find anything wrong with the tire after a 2 hr waiting in their shop, went back a week later and I told them that I was not leaving until my tire was fixed. Sat for another 2 1/2 hrs and boom— nail in my tire. Nothing but starting troubles within the first year. Battery replaced last year and now truck would not start in -15. Want to charge me a diagnostic charge and I told them I will not pay for that. Phoned me back 10 mins later and said that they will give me a free battery test, of course you will the battery is brand new. Everything is a charge no matter what you bring it in for. As a female I always make sure no matter what is wrong with my truck I research it so they can’t over talk me. Never again Nissan
Thank you for taking such good care of my car! If you have Nissan this is the place to go!
I made an appointment last week and when I come in the day of the appointment, they tell me that my appointment was scheduled in 2 days, meanwhile I came down all the way to the dealership to miss work and yet they tell me they cant take me in the shop because they are full.... VERY DISAPPOINTED WITH THEIR SERVICE and a lady with blonde hair that works there, usually has it up in a ponytail, was very rude about it instead of simply helping me squeeze in.
Went to get my hood cable fixed as it was stuck due to corrosion buildup which is normal due to the materials of the mechanisms. Service technician was very rude, the receptionist was very unprofessional when she asked what my mileage was and after telling her the exact numeric value, she didn't believe me. Why would I lie about the odometer reading? Anyways, the problem was fixed and all the technician did was apply a lubricant on the said corroded part. Charged me $80, and this is during my warranty period. They didn't even asked me first, just a surprise message at the end and they kept my keys / car hostage unless I pay. Paid them $80 and vowed that I will never return to this maliciously run company by a bunch of greedy people. Don't bring your vehicles here.
Easy deal with McPhillips Nissan and Nav Bains! I called as a potential customer, as was interested in exact car. I was transferred to a sales ambassador Nav Bains, I schedule a test-drive in a few hours. Nav allowed me to inspect the car, to look inside and outside, as much as I wanted. During test-drive there was no tons of questions from Nav, he let me feel and enjoy my potential car. So I purchased exactly what i was looking for (Model\year\trim\color\mileage). Purchasing process was simple and easy. Finance managers Adriano and David provided me with all the papers for registration. No pressure at all. So fast and easy deal!
Absolutely never buying again from Nissan be glad when this car is paid off,if you're reading this do your research and test drives GMC is where i should have went.Oyes when you basic warranty runs out and you're into your extended you will be charged hourly rates that are over 100$ do that research before jumping Nissan.
Great vehicle, service needs help.
Tried to order some parts to my car. They never post prices on their website, so they make you call or email them. Tried to email them just to find out the price for the parts. First, they said that they could easily tell me the price once I give them my contact information but then asked for my VIN number and in the end they just said that I had to call them to order the parts. I just wanted to learn the price! Why does it have to be so complicated?! The entire process took a couple of weeks for nothing
Absolutely amazing sales staff here. Service very knowledgeable and experienced. Well done lot.
As another reviewer mentioned here, sales are awesome service was terrible. I went here for an oil change then all of a sudden it turned into a $240 bill. Extra charges for tire rotation (that usually comes for free with other shops) and $60 to change cabin filters? I mean cmon! They take out the filters to show you its dirty then of course you agree to change it but an extra $60 labour fee to put a new one in ?!! I could’ve just said no and put the old one back in with no charge. I’ve been going here for 3 years now for oil change and bought cars here but never ever coming back here again.
Purchased 3 cars from this location. now my 2017 Maxima battery has suddenly died and i'm just over 60,000km and nothing is apparently covered.
Does a battery normally die in 2 years? leaking acid all over the place. obviously something wrong with the battery but they wont honor the defect.
Sales is awesome but service is very poor
Felt like they were honest, friendly and service was great.Followed through with everything they promised.
Thank you McPhillips NIssan for the Best Deal you gave us. We are proud to be your loyal customer , coz you always treating as part of the family. Thank you , Evelyn Lucas for the best customer service, Shane and Adriano for the best deal for our New 2019 Nissan Pathfinder. Be assured that we will refer you to all my family, friends and co workers.
My mon Had an amazing buying experienced with her first brand new vehicle. After few test drive , finally she found it at McPhillips Nissan, a new 2019 Nissan Rogue. They have such an a wonderful staff, from salesperson, Evelyn Lucas, to Sales and Finance Managers.
Thank you all for making my Mom's dream a reality and for giving her an excellent customer service. Surely will recommend this dealership to all my family and co workers.
Good fast service and service staff are very friendly
The sales people are very knowledgeable about there vehicles!!
Happy and satisfied customer😁😁😁
My 4th SUV's will be soon to come home tomorrow. That's how I became loyal with this dealership, Mcphillips Nissan! Evelyn Lucas is very honest and possessed excellent customer service. Will surely recommend her to all my family members and friends.
Evelyn, Shane and Adriano were extremely helpful, knowledgeable and friendly and were able to get me my dream vehicle within my budget. I would definitely recommend Mcphillips Nissan to all my friends and family who are looking for a new/used vehicle. I will definitely go back when it’s time to buy a newer dream vehicle!!!
Best dealership experience so far, no pressure to buy and very friendly and professional service, go and see Evelyn she can help you find what’s right for you and keep within your price range. Great service from everyone there.
Some days service is amazing. Others feel like a gouge for cash
Awesome staff from Salesperson, Manager and Finance Manager. Thank you for making my vehicle purchased an amazing one. Evelyn Lucas is very helpful from beginning to delivery process.
An Amazing Deal with an Excerllent Customer service from Evelyn Lucas , Shane and Adriano!!! Thank you for being honest and specific with your numbers. Will surely recommend this Dealership with my friends and relatives.
It was a great experience especially for a first time buyer like me, the employees especially Evelyn Lucas was so welcoming and explained eveything to us in detail. Went over and beyond. They also gave us a good deal.
I will refer this car dealer to whoever asks me.
Excellent service, friendly and accommodating staff. We felt supported all the way from choosing a vehicle to acquiring one. Kudos to Amun and David for helping us along the way. 👍
On time. They only do the work you went in for. They will advise on anything they figure needs attention . Paid a bit more than a generic garage but for what I wanted it is done to specs! Some things need to be done right!
Great staff and amazing services
We bought a new car here a little over a year ago with no issues. When issues with the command start was occurring which could have caused a mayor accident. I went back to address this and was sent to the shop that put in the command start that was put in before the car was purchased. When I got to the shop they told me that they didn't install the command start and that the dealership must have done it and did a terrible job and it wasn't safe to use.
When I returned to the dealership all they wanted to know was who sold me the car and that I needed to deal with them. I asked why they had on record of my command start being installed at a location that didn't do it and who was the unqualified person that put in the command start. They stated that everyone is qualified to install the command start at the dealership which of course was not the case.
I had to come back hours later to see the person that sold me the car which still wasn't there and then showed the problem of the car with another dealer who called the people that installed the command start and was told that someone would come to my house that day or the next to look at my car. That was over 2 weeks ago and no one has come by and no one from the dealership has called for a follow up. The person that sold me the car did call later that day but was really no help.
It seems to me that this dealership only cares about the sales and less about the person after the sale. I would not recommend this dealership and to tell you to beware of service done to your car.
The car was a 2016 red Nissan Micra purchased in January of 2017. I believe it was Evelyn that sold us the car and has not called us back for update.
I bought a 2018 Nissan Rogue from Shane and Nav about a month ago. Although it is a beautiful SUV I decided that I didn’t care for it very much. I contacted Nav and within 3 weeks I am now in a 2018 Altima. There was a bit of a wait as the car was not in Canada. These guys went above and beyond everything expected. I strongly recommend these guys because they work very well as a team and did their absolute best to get me everything I wanted. Thanks guys, I’ll be back.
Just purchased a vehicle from Nav at McPhillips Nissan. Great staff right from the greeting at the front door. Nav our sales rep was fantastic and so was the credit person Brenda Lee. Best experience I've ever had with a auto purchase. Thank you McPhillips Nissan
Dropped by to look at a couple of vehicles. Salespeople were more interested in gossip. Everyone was talking about a couple of guys named John and Jeff. I was more interested in the cars. Ended up going to another dealership. Rude to ignore people. Would not recommend this dealership to anyone.
I thank my lucky stars that your salespeople were not interested in serving me the night I came in. The next day at work, not ONE, but TWO different co-workers told their stories of purchasing their cars from your dealership. They received crappy service and will never purchase from your dealership again. Everyone in the community says you guys like to target new immigrants and take advantage of them. Feel sorry for you guys.
They will fall all over you to get your money. Once the sale is done, they ignore you. Good luck getting anyone to help you. Even going to the owner of the place is no help. I would not recommend this dealership to anyone, even my worst enemy.
No John, there is only one McPhillips Nissan on McPhillips Street in Winnipeg. This name also matches the sticker on the back of my car - so it's you. By the way, I have covered the sticker with something else. I know you are just out for first time buyers because there is no after sale service from you guys. You don't make the Nissan name proud.