My experience with the Service Department has been first rate; my issue is with Nissan's quality of vehicle.
My Dad had a 1969 Datsun truck. Cute little vehicle, road like a lumber wagon and as most Datsun's of that vintage it rusted out very early; fenders, bumpers, doors, everything.
Well, the 2017 Nissan Murano is doing the same thing. I bought this brand new from the Dealership and shortly after buying it I noticed there were brown spots showing up on the fenders and doors. I scrubbed and tried everything but they wouldn't come out. I asked the Dealership how to remove these brown spots and they said it was rust but that it wouldn't be covered under warranty. The rust has now spread to the inside of the door panels. I had a 2006 Dodge truck and sold it in 2019, it looked like it came out of the showroom; no rust. The Murano has been in the garage since we bought it as well so it hasn't been sitting out in the elements.
So, I'm afraid my new Nissan is going to look like my Dad's 1969 Datsun in a few years.
Typical dealership, do not expect much honesty, a few things to watch for , 500 for nitro fee, even do not bother to tell you what is the fee for, complete disregard for AMVA regulation to provide all inclusive price.
"Great service..!" I meet Omar Rmeith for test drive for my 2015 path finder platinum. He was very helpful and nice guy, make us comfortable.
Thanks Omar....! by your good service.
MOONROOF EXPLODED WHILE DRIVING: DEALER UNWILLING TO HELP
We bought a brand new Nissan Rogue 8 months ago from Royal Oak Nissan. We were on vacation in Canmore and while we were driving on the highway, our moonroof completely shattered and covered us in glass. The explosion was extremely loud and traumatizing. Fortunately, we were able to keep the vehicle on the road, and we weren't cut much by the glass, but it could have been much worse. There was no traffic in front or behind us, so we know that the damage wasn't done by a rock or debris. When we approached Nissan, they said they were not willing to help us in covering the replacement under warranty or to help give us a discount on the repair cost.
After a quick google search, we found several cases very similar to ours, and some class action lawsuits are filed regarding it. Many of them were also in Nissan Rogues. This is clearly a flaw in manufacturing and Nissan is not willing to acknowledge it and help us come to a resolution. We have felt very overlooked and disregarded in this process. We believe that a situation this hazardous deserves to be acknowledged and amended. We could have rolled the vehicle and been critically injured. Unfortunately, we know others who have felt the same about similar situations with their moon-roofs shattering. All we wanted was to be heard and helped.
We bought the vehicle brand new and did not expect this kind of damage to happen. We also hoped to be acknowledged in our frustration, and aided to resolve this issue. Unfortunately, we were told that they would not help, and were then quoted for over $1,600 to repair the moon roof at our expense.
Here are more examples of people not being acknowledged or helped from Nissan:
- https://www.carcomplaints.com/news/2018/nissan-sunroof-exploded-lawsuit.shtml
-https://www.classaction.org/exploding-panoramic-sunroof-lawsuit
-https://www.carcomplaints.com/news/2017/nissan-sunroof-shattered-for-no-reason-lawsuit.shtml
Unhaggle allowed me the easiest and most hassle-free car buying experience I’ve ever had. Unhaggle gave me the numbers, and Royal Oak Nissan Internet Sales even went 1% below that! I went in, spent about one hour including test drive and walked out the happy owner of a brand new 2018 Nissan Rogue SL. Without Unhaggle I would have paid a lot more money for a lot less car. Thank you Unhaggle, and thank you Royal Oak Nissan for a truly hassle-free buying experience.
Right from the first response to our "unhaggle" request to purchasing the new car was a very good experience. Kim Cheung was very knowledgeable of the total Nissan line and was very pleasant to deal with. In the past have had my previous Nissan vehicle serviced there also and the Service Department is first rate.
We had very good experience. The sales person was very experienced and had very good understanding on our needs. He put us in comfort level. We didn't buy car from there but Sunridge Nissan as beat price on Unhaggle.
But I will surely recommend Royal Oak Nissan who are looking for car.
Thanks so much for providing this opportunity to write about our experience.
Regards,
Vidula and Nilesh
Hi my name is Toni D, and I have been taking my Nissan Murano for service at Oak Ridge Nissan for months now... I am writing this review, to share with everyone of the acceptional service that I have been given every time I take my Nissan Murano in for service... I want to give credit to one particular service advisor who's professionalism is outstanding... Her name is Rebecca Lane, who Is my service advisor. I want to take this oportunity to say A Big; Thank you to Rebecca, and the whole Service department team for a acceptional, Wonderful service every time... I will always take my truck to Oak Ridge Nissan for service, knowing that I can fully trust this amazing team and a group of professional, knowledgable wonderful people... Thank you Rebecca and thank you to the whole service department... Toni D.
Ian Tsui as the Internet Sales rep and Tyler van Ellenberg as the Business Manager are friendly, professional individuals. Both were great to deal with, provided answers to my questions, and were very helpful. We look forward to driving our new Rogue and to a continued excellent relationship with Royal Oak Nissan.
A STRONG word of caution for anyone looking to purchase a car from Royal Oak Nissan... This is the type of company you are buying a vehicle from. :(
A month ago, the driver of the service/parts shuttle hit our vehicle as she tried to make a make a right turn into the lane we were driving in. She had a yield sign and we were already in the lane for many blocks. Long story short, the driver accepted FULL responsibility for the accident, apologized profusely, and we exchanged insurance information. Yesterday, April 13, we found out through their insurance company that Royal Oak Nissan is no longer taking responsibility for the accident, instead claiming that we changed lanes into their driver, which is completely fabricated and untrue.
We get it, Royal Oak Nissan. An insurance claim will likely increase your insurance premiums, which probably comes at a time when the business of selling cars is slow.
BUT being DISHONEST after the fact, and sticking US with the cost of repairing the damage to our vehicle (in addition to the many other costs) is NOT RIGHT!
I hope it feels good to STICK it to an innocent driver who just happened to have the misfortune of driving on the same road as your service/parts shuttle... that is so SHADY. I hope you treat your customers with more dignity and honesty than you have treated us. We can only say we are glad we are not one of your customers.
Love this service department. everyone is so friendly, they treat you like family. always laughing and joking with each other and you! if you want to go somewhere wonderful go here. I love kelsey at the desk, shes always smiling and happy. I've never had bad service here. never.
Buying made easy! Did not get the sense of pushiness at all from start to finish.I think I got away with a really good deal. Would recommend Royal Oak Nissan to ANYONE! A special Thanks to April for going that extra mile. My wife and I appreciate all you did, Cheers!
Who ever thought purchasing a vehicle could be a great experience from beginning to end. Recently, I contacted Royal Oak requesting to look at two of their vehicles. When I arrived, both vehicles were beautifully cleaned and sitting right outside the door waiting for me. Sylvia, the Salesperson was so pleasant and helpful from the moment she greeted me. I never felt rushed asking questions and actually took the vehicle on two test drives. From that time on, I dealt with Scott and Tyler in Finance who were very professional and efficient. Chase picked me up from my place of employment to pick up my vehicle and April followed me home to retrieve the dealer plates - both were very patient and pleasant - we were in rush hour traffic both ways. Reception was extremely friendly and helpful in connecting me with the appropriate person throughout this entire experience. "5" plus rating for you "Royal Oak Nissan". Thank you
What a great experience. Haven't had to buy a car in 15 years and the team at Royal Oak Nissan were exceptional! Dylan Kendall was absolutely fantastic to work with and it felt like he was on my team, completely willing to work with me and for me at negotiation time. There was absolutely no pressure sales from anyone (not even Dan the finance guy- thanks Dan!) Sylvia was my gal at delivery time and she was very knowledgeable and patient with my many questions.
The whole team here are very friendly (without being cheesy sales types) and go out of their way to make you feel like a valued customer. The customer service is impeccable and I cannot speak highly enough of my experience with Royal Oak Nissan over the past couple of days. I've never owned a Nissan before but I am LOVING my new car. You just may have secured a customer for life.
Sincerely,
Jen Jackson
Elated new owner of a Nissan Murano
I don't even drive a Nissan. I just love this dealership. When you walk into the service department the people there not only treat each other like family, but they make me feel like family. I feel well taken care of. Kelsey and Katherine at the front desk are always so funny and nice! its great to be able to walk in and just chat!
There's plenty of Nissan's in this city, but this one is by far the best. I made the mistake of purchasing somewhere else. But since then i have been getting my servicing done here, Amazing Staff! Kelsey at the service desk is always so friendly, and Kirby in the drive through is wonderful. He is so funny, but always does an amazing job.
I gave Royal Oak Nissan a 5 star review because of my positive experience. This was made possible with the first class help of Travis. He has by far been one of the best sales associates that I have come across. Not your typical associate as he went the extra mile with every aspect and did not hesitate to check in with me a week after I had my vehicle. Make sure you ask for a Travis. You will be very happy and I have already given his name to others that are looking. This dealership stands behind their products and if you are not happy with something, they will do what it takes to make it right. Thank you Travis and thank you Royal Oak Nissan.
Worst service department. I decided today not to take shuttle back due to driver's stories about the bad roads. If you asked for shuttle then they will keep your vehicle to work on it at the end but when I decided to stay they should change that in the system. I could see my vehicle beside the glass door from 9:30 am till 12pm. No one touched it. Everyone else who came around 10:30am or 11am they got their vehicle back. I changed my mind for the shuttle but they didn't care to change that. Also I saw other cars got rinsed but I been told that our car wash broke down. We bought extended service plan but we always had to tell them to double check. Look like customer service at the service department didn't get proper training. They are always so rude. We were so happy with this location when we bought the vehicle but I hope they will have better staff for service department.
I really enjoyed my experience with Royal Oak Nissan. I did not feel pressured in any way, my questions were answered promptly, and they sell a great product. Travis was fantastic. He was very helpful and always available. Purchased a 2020 Rogue.
Called service department the other day to ask prices and find out what each car detail included, and had excellent customer service by Katherine at service desk, was very kind and had all the patience to read me each and every detail with the list of what it included. Made it so easy to understand and decide for which I wanted to go for. Very thankful!
Recently purchased a new pathfinder for my wife and I. We had Dylan help us find the right vehicle and he was truly a pleasure to work with! Dylan was patient and not pushy at all. Took the time to go through the different options with us to help us get the best deal possible! Would highly recommend Dylan to anyone looking to purchase a vehicle.
Tyler, the finance manager was also extremely helpful in ensuring we had the best financing and warranty options available.
Where our experience fell short was on the delivery of the vehicle when we went to pick it up the following week. Aside from signing the paper work, in which we were in and out and had all our papers signed in 5 minutes, we had to wait an extra 45 minutes before our vehicle was actually ready. That dampened our excitement a bit.
We were then greeted by the delivery specialist, who advised us it was her first delivery on her own. Totally understandable we may come across some bumps along the way, but unfortunately overall it was not a pleasant experience.
The delivery process took over an hour, mostly because she was unable to demonstrate some of the most basic features and functions of the vehicle including how the climate control functions work. We had to actually help her figure out how some of the features actually worked. She was very apologetic but when all was said and done, we had to rely on trial and error to figure out how our vehicle worked.
What was meant to be an exciting moment quickly became anticlimactic after two whole hours of an unrefined delivery experience. As a result we were also late for another prior arrangement.
I would like to thank Dylan. He was an amazing sales person he lisened to what I wanted in a vehicle and found every thing I wanted and all with in my budget!! Scott was very good at answering all my questions, and April was very thorough showing me all the features in my vehicle. Very amazing staff would recommend to anyone looking for an amazing experience when buying a new vehicle.
I was in looking at some vehicles today, and I figured it would be good to visit the service department and see what it costs to service a vehicle here. I chatted with Kelsey at the service desk and she was very nice and knowledgeable. she went through the maintenance packages with me, and what to do when I come in. Super friendly place!
Best service department in the city for sure. I don’t even own a Nissan (yet) but I was told about this place by a friend and have never gone anywhere since. Kelsey at the front desk is so great and friendly, you can tell she really wants to help. And Sean in the drive through is really smart, and always has an answer to my questions. For real, if you are still looking for a great shop, with down to earth friendly, helpful staff. Come here!
I just purchased a 2019 Nissan Qashqai at Royal Oak Nissan with Darcy. I had an amazing experience. I had visited other dealerships, weighing all my options and trying to make the best decision for myself. When I went to Royal Oak Nissan, my decision was made so much easier. Everyone that I dealt with through the entire process was amazing and they really worked with me to help me get what I was looking for. I would definitely recommend going here and dealing with Darcy. Also a shout out to April who did the delivery of the vehicle with me, she was amazing. All around, it was such a good experience everyone was super professional but also very personable.
I meant to write this review a few months ago, but I completely forgot. Anyways, better late than never. the service department here is wonderful. Kelsey at the desk is always so awesome. Shes always seems so happy and sweet. Always glad to help out.
The royal oak Nissan service team is wonderful. Kelsey at the front desk there is always so happy and friendly to deal with. All of the advisers know what they are doing and the techs are really experienced. happy to give them my business.
Just traded my 2003 Pathfinder for a 2019 Pathfinder. Dylan was helpful and friendly as he guided me through the advancements over the last 16 years in the truck. I'm still learning the dashboard but enjoying the process.
Dylan and everyone else I came in contact with at Royal Oak were super supportive, friendly, and made sure I was happy with the purchase.
Service department is wonderful. Kelsey at the front desk is always so friendly and helpful. Wouldn't trust any other techs with my vehicle to be completely honest
3 years ago my husband and I came here to trade in his vehicle for a new one. We were in a complicated situation and we were short on time but Regan helped us immensely and worked hard to get us what we needed. Everyone at the dealership was wonderful to work with and since then has still been amazing. Would definitely recommend this location!
Just bought a used Honda CRV from Omar at Royal Oak Nissan. Found the entire experience to be easy and honest. Omar was great from beginning to end including follow up to see if we are still as happy as when we left the lot. Scott McLean in Finance was also great with helping with registration and finalizing our purchase. The car was delivered extremely clean and would have no problems recommending Omar and Scott McLean from Royal Oak Nissan, truly believe you will be in good hands...
Todd Elliott
Kelsey in the service department is so wonderful to deal with. Every time i come in shes always smiling and so friendly. Great customer service here.
Over the past two months, I have invested considerable time at Royal Oak Nissan, which concluded with the purchase of a new vehicle. My dealings with salesperson, Dylan, were exceptional. Dylan is personable and professional. I would describe each person with whom I interacted at Royal Oak, in a very similar fashion. At no time did I feel pressured to make a decision. All communication was timely and highly informative. Having never been in this dealership in the past, I won't hesitate to return. I highly recommend others to consider Royal Oak Nissan as a place to purchase your new vehicle and a place to come for service.
Purchased a 2019 Nissan Rogue from Darcy. Great service from both sales and finance (Tyler). Would highly recommend Royal Oak Nissan 👍
Darcy and Amy are wonderful. It was really nice to walk in and not feel pressured to make a purchase. I really appreciate the way Darcy handled our business.
To start with, Omar in a great sales guy. Mo, though, a young sales manager but very professional. If anyone want a nice deal to happen then directly ask for Omar and Mo.
April did a great job in explaining everything about the vehicle. Very professional delivery by April.
Thanks Omar, Mo and April for my new Nissan Rogue.
I hope to remain part of Nissan Family for long.
Darcy was a top notch Sales professional. He worked out pretty quickly I didn't want to be pressured so he provided all the relevant information and gave me breathing space to make a decision - which I am really glad I did - love my new Qashqai! Thanks Darcy
Thank you to Dylan for assisting me in picking out the perfect new vehicle! To Tyler for assisting with all my financing questions! And finally April for assisting me showing me all the extra functions when picking up my vehicle! Excellent service all around! Fabulous staff! Loving my 2019 Nissan Qashqai!
Wanted to thank OMAR, APRIL and TYLER for an amazing experience at royal oak Nissan. I love my 2019 Murano. They helped me from beginning to end when purchasing my vehicle. I highly recommend if anyone is finding that perfect car to go to royal oak Nissan and ask for OMAR. Thanks Nissan
The service department fails to listen to requests and will tend to assume afterwards.
I don't like it when someone assumes I want one part changed when I replace another, especially when it's not necessary.
Their communication is basically non existent.
If you are going to assume they will send you a quote before the work is done you are lying to yourself.
Their parts counter is amazing though.
Best dealership int he city hands down. The staff is wonderful, I spoke with Kelsey in the service department and she answered all my questions, got me booked in for service, and I didn't even have to book out that far.
Darcy was great. He was not pushy at all. He was very knowledgable. He listened to our needs and delivered. Process from start to finish was smooth and easy with each step of the experience.
This has been my favorite dealership - sales team is knowledgeable, but not pushy. Really appreciated working with Zack Abdulghani on my last purchase in June 2019. I've been using this dealership since 2012, and I have no regrets!
E-mailed Royal Oak Nissan a week ago regarding a Nissan I had just purchased which originally came from the dealership. I was interested in finding out about the warranty remaining as well as getting a service appointment to take care of an outstanding recall. I received confirmation that my e-mail was received but, now a week later, never heard back from anyone at the dealership. In an age where everyone preaches that they are committed to outstanding customer service it is unfortunate when a company cannot even reply to an e-mail. If you are not willing to respond to online inquiries then you should not offer the service in the first place.
Just got a Nissan Rogue from Royal Oak Nissan and i want to give 5 out of 5. This is just because of great man Omar. He explained everything to me about the vehicle and the question i had. A great person and sales associate, please ask Omar if you are visiting Royal Oak Nissan soon.
The service department at this dealership is wonderful. Every time I come in I speak with Kelsey at the desk and she's always so happy to help with any issues I have. Great staff, and great customer service
Went in not too sure what I was looking for and had the pleasure of speaking with Darcy. He was super knowledgeable, kind and was not pushy and very patient! He walked us through a variety of vehicles and made sure we found one that suited us! Walked out 2 hours later with a new car. Woohoo! Definitely recommend checking out Royal Oak Nissan!
First new car in years, and Dylan helped us find our Rogue. Super helpful and not pushy, he made our car buying experience great. The rest of the staff was awesome as well, answering any questions we had. Recommend Royal Oak Nissan to everyone.
Dylan was great. He was very helpful, professional and enjoyable to deal with. His service, even after we'd taken the car home, was exceptional. Review of car features by your colleague was also helpful. Keep up the good work Dylan!
We went to buy a used car at the Royal Oak Nissan. Luckily, Omar who was my sales associate greet us! He was informative and not pushy at all. He made the process much easier than anticipated. Though the car was still in the mechanic for a week, Omar took his time (every day) to text or phone me for updates. Omar was fantastic during all phases of the buying experience! I would strongly recommend working with him!!. Great group! Thank you
Excellent customer service from your team. Thanks to Dylan, you’ve owned our business. From the time we stepped in for a test drive and left he was there to answer all the questions and follow up after for answers he didn’t have.
It is an overall experience to make a deal there. There are many dealerships selling similar vehicles but it’s how you treat customers that will make them come back and also a fair deal.
Would also commend Mo, Tyler and Emily who made us feel at ease in this process. Definitely recommend.
We recently purchased a new 2019 Nissan Rogue and dealt with Dylan Kendall at Royal Oak Nissan. Dylan was very helpful and patient answered all our questions - customer satisfaction is his number one priority. We will definitely recommend Royal Oak Nissan to our family and friends. Thank you Dylan for this wonderful experience.
I went in looking to buy a new SUV.
Met with a sales rep called Omar (nice guy) and he helped with all my questions. I really like the car we picked Man!
Was able to decide there and then thanks to his help. I wanted an honest straight up recommendation no sales man sweet talk just to make me buy something.
It was a good experience and I appreciate the team of friendly staff Dyllan, Scott and Kesley were very nice too. Good stuff!
I had a good experience and hope you do too if you visit them..
I am very grateful for the attention given. Absolutely all my expectations were covered with a cordial and kind treatment of the sales and financing team.
Also they went beyond and helped me find the right solution to my needs.
I've got the new car I wanted to get into the car dealership.
I want to give special thanks to Mr. Darcy Roy, for his excellent service, kindness and make your clients feel at home
HI,
So i bought an 2009 nissan maxima from Brasso nissan last month, but because i live in the north west i decided to service the car for the 1st time in Roal Oak Nissan, here is my full experience, i ask the guy on the service counter what should the CVT fluid look like should it be red, coming from an 2004 maxima it was red , his answer YES, so i thought i will change it then, and i did flush it, after the flush i check it and it is almost transparent, so i called him and he told me oh sorry it is using NS2 fluid and it is not red, so the staff that are working there have no clue what are they doing, just throw any info at the client and the client should believe it, also i know from my old maxima spark plugs should last to 160,000 km but he told me no it is at a 100,000km, i said ok and i did replaced all 6 spark plugs, and then i flushed the coolant fluid, all this was done 3 items flush cvt fluid, flush coolant fluid, replace spark plugs for a hefty $1645.62, what really made me write this review, i decided to call nissan Brasson and asked for a quote price for the same exact work " flush cvt fluid, flush coolant fluid, replace spark plugs", they told me it will cost including GST $1100 HOLY MOLY almost $600 extra why, i need to know why, i did quot price after i talked to the service manager at royal oak as i used to have an old maxima when i was in nova scota and it was not that pricey to maintain, so quite honestly for these prices i will not go to royal oak nissan, i will stick with the Nissan Brasso as i bought the car from them and they have better prices and more experience and transparent .
I recently came in for a oil change with my juke, the service was amazing.
Had no problem booking my vehicle in with Sabrina. She took care of me, very happy with the service that I received. :)
Bought a Pathfinder from Sean McCollum in 2013. It was a great experience - honest, no pressure, and good price. My vehicle was recently stolen so I went right back to Royal Oak Nissan and to Sean to buy another Pathfinder. I wanted the same model and the same options and Sean made the whole buying experience quick and enjoyable while going above and beyond on price knowing that I was there due to a stolen vehicle. Also kudos to Kevin Bender in the finance department. Sean had made him aware of my situation so Kevin had already prepared all the paperwork and pricing options based on my previous year's purchase. Rather than spend an hour reviewing all the options, all I had to to was sign some papers.
By the way - I love the Pathfinder!
The Team at Royal Oak Nissan are professional and enthusiastic. Along with the a great price you get top notch service. A friendly environment that makes you feel like everyone has known you for years. We are very happy with the '14 Titan, will never go back to a domestic brand pick-up.
Awesome Experience! Ask for Abe as he was honest, personable and knowledgeable. We went to three other separate dealerships before going to this one and we were disgusted by how preyed upon we felt at those other dealerships. When we came to Royal Oak Nissan we felt relieved to not have been pounced on by agressive sales staff. We were given space and help was offered after we took a good walk around the showroom. Beyond this, we just really appreciated Abe's customer service.