great place with honest and dedicated people. They are taking good care of my car. Extraordinary service level and commitment.. Special mentions about Darryl and Vince. They will ensure you have a hassle freeexperience.
Ordered rubber gaskets for differential axial from their parts department. The 2 Shannons that work there are awesome!, both very helpful and accommodating. The parts department closes at 5 so they left my gasket with their sales floor that's open till 8pm for me to be able to pick up after hours. Their sales team are friendly were helpful and kind.
I can't express more how positive my first experience with Mitsubishi Whitby was. When I felt I was being taken advantage of by another dealership regarding the repair of rust damage covered under warranty, I reached out to the Whitby location to seek resolution of the problem instead. Despite waiting over a year at the other Mitsubishi dealership with still no promise of a repair date, Mitsubishi Whitby had my vehicle repaired and back to me within 2 weeks of opening the claim. In addition they provided me with a courtesy vehicle to use while they had my vehicle, which was greatly appreciated.
A huge shoutout to Shannon and her phenomenal customer service. She was friendly, professional and honest, and coming from someone who knows nothing about vehicles, I felt complete trust in her in dealing with the problem at hand. Shannon you are fantastic at what you do! Thank you so much Shannon and Motorcity!
I am so thankful to Jose, gave me such amazing experience buying my sweet ride, with all the little things that I wanted an Outlander, above and beyond kind, friendly, no pressure, we laughed a whole lot during the closing paper work. I love Her very much and it was an incredible experience even handing over a cheque to Lee. Thanks guys! For everything
Had a great experience buying our used car. Very friendly and helpful staff. Would highly recommend!
I can’t stress enough how happy I am with the folks at Motorcity Mitsubishi. After a detailed and thorough search for the best price out there, I purchased from Motorcity. It is the first time I walked away after the purchase of a vehicle that I felt comfortable knowing I got the best deal possible (the price difference was over 4000). If you’ve ever purchased a new car before, you have seen the odd fees that get tacked on to the bill of sale. There was none of that. If you’re looking to haggle, go somewhere else. It will be a lot of work trying to haggle the price down to the price you’re getting hassle free at Motorcity. Save yourself the hassle and go to Motorcity Mitsubishi. They treat you fair and you’ll walk away happy.
Friendly, Helpful, and Knowledgeable Staff gave me a great experience. Answered all of my questions, and I never felt pressured! Highly Recommend!
My first experience with the service department was great. Shannon welcomed me and addressed all of my questions and concerns professionally and patiently. The issues with my vehicle were resolved and I received services at a reasonable price, which I haven't experienced before at a dealership.
I've been going to Motorcity Mitsubishi for a few years now even though I don't even own a Mitsubishi! Why? 3 important reasons:
1) Their pricing is very reasonable and I never feel like they're trying to sell me lots of extras that I don't need
2) Shannon P in Service is THE BEST
3) As mentioned above, the service level is excellent which is why I keep coming back coupled with the above reasons.
I'd recommend this dealership to anyone and will keep coming back. EVEN if I never buy a Mitsubishi :)
Thanks to Shannon P and look forward to my next visit.
My son recently bought a vehicle from this friendly professional business. The customer service has been phenomenal from the start and the after sales support outstanding. I strongly recommend buying from them!
My name is Gary, i dealt with Motorcity Mitsubishi representative Darryl Costello when he purchased my late father's vehicle. He made the selling experience a positive one. He was friendly, fair, and very knowledgeable. i would recommend him and Motorcity Mitsubishi to anyone looking to buy a new or used vehicle
Service experience,
Few months ago I got the brake service done, then I was told they are not a good quality and we would need to change it. I paid over $500 to get everything done and now after few months I've started getting noise from the brakes. I called them up today to book an appointment and I was being told you will have to pay a diagnostic fee (bizzar) . Then I told them I'm having issues with rear stud/shock/ball joint because the jumps are hard on bumps and the car is still under warranty and the conversation was more geared towards a diagnostic fee rather than the client experience.
You guys need to understand, provide a good service, be honest and money will follow. I don't need to mention how to run the dealership. You need to distinguish yourself from outsiders.
I have now bought two vehicles from this dealership. Both times the experience has been really pleasant and easy. I have dealt with their service department a number of times as well and again I found the staff unusually personable and friendly to deal with.
In the sales department I dealt with both Jennifer, the sales manager, and Bill, one of the sales people, and have had several dealings with Rick the finance manager as well. I felt none of the high pressure sales tactics that are sometimes used, especially in the used car market. Definitely a place I will go back to and one that I highly recommend.
I went into Motorcity Mitsubishi over a week ago to look for a car and Jennifer Gattellaro helped me. The service was amazing and everyone there was so nice and helpful. Jen went above and beyond for me and I really appreciated that. She still keeps in touch to make sure everything is good. I am so happy that I took the chance that day and stopped in at Motorcity. I found an awesome car that I love so much. Thanks for all your help Jen, you’re the best. I highly recommend Motorcity.
Excellent interaction from start to finish! From Great customer service with Sales Manager Jennifer, to all the friendly staff volunteering to explain all the functionality and features made buying a new vehicle easy! Would deal with this team again and again. Highly recommend!
I received a great service. Great staff and very helpful. I bought Ford Edge last month after contacting 4 different car dealerships and Motorcity Mitsubishi was by far helpful and I will recommend other people to this car dealership.
Exceptional customer service... you can tell when you walk in the door this is a group of people who genuinely love what they do. From the staff in service right through to the mechanics, and most especially Jennifer G. (sales manager); they are knowledgeable, honest, and dedicated. What a pleasure to be in such great hands!
We recently purchased an Eclipse from Mitsubishi Whitby. Extremely happy with our purchase and our experience at the dealership. Alam was very helpful and got us the best value for our trade in. Based on our experience we would highly recommend this dealership.
Excellent dealership!
Both service and sales were very helpful, as well as friendly.
Pricing a new vehicle/valuing a trade-in was done very quickly with both being explained in a way we could easily understand.
I would definitely go to Motorcity Mitsubishi again.
Amazing experience on a Finance buy out on a RVR. Rick was amazing and making everything smooth and did a great job to my unique situation as we had two owners on the vehicle. Shannon(s) did a great job on my servicing of a car getting the safety done. Ensured my breaks and everything needed was completed on time and at a reasonable price. Jen also that was handling my file in Rick's absence was constantly keeping me up to date. Great time at Mitsubishi Whitby.
Wonderful family run business, staff are lovely to work with, so friendly and make the visit worthwhile would definitely recommend!
Needed new brakes.
Will not disclose that they were using
aftermarkets unless pressed when we trusted they would use OEMs
Dodge the deceit, go elsewhere and payless for same aftermarkets.
Always very professional and a very caring team!
I was looking to buy a suv with 7 seats because I have a big family. Each dealerships that I visit did not take the time to listen to what I wanted as they were busy trying to sell me what they think i should have. After driving by Motorcity Mitsubishi I went in to see what they had. It was one of the best decisions I have ever made. They listen to me and gave me exactly what I was looking for. I was beyond pleased, they did not forced or push me to buy anything on the spot. Their customer services was excellent. On the day I went to picked up my new 2020 suv they had a very nice flower arrangements waiting for me, they took the time to go over the features of the suv and ensure I was comfortable before driving away. Because I am a frontline worker and where I work I was also given and extra discount. They follow up they same day after I picked up my suv and the day after to see how I was doing and if everything was ok. Motorcity Mitsubishi customer services was beyond all my expectations. I would definitely recommend and buy from them again. Many thanks the Jennifer one of their sales associates for her kind and patients with me during this big decision choice, and her team.
My wife and I recently purchased a 2018 RVR from Motorcity Mitsubishi.
From the moment we walked into the showroom and met with Alam, took a test drive and signed the deal, we enjoyed a professional, no hassle, no pressure experience. We have been driving the car for the past couple of weeks and it has met and or exceeded all of our requirements. I have been driving a number of Ford Escapes over the past 15 years andI am very, very happy with my Mitsubishi RVR. Hats off to Ray and his team for establishing a relationship that made us feel comfortable with our decision.
I am sharing this merely for the sake of a friend who has had repeated issues with this particular dealership, including being swindled and misled for additional monies to be collected for falsified information.
My friend even made a post directed toward them via their FB account only for the post to be removed by their FB page administrator without any kind of attempts to troubleshoot or address the issue at hand..
Also, from various other sources, this seems to be an ongoing issue with this particular establishment.
Went in prices were MUCH higher than our last mitsubishi dealership, had an appointment and 2.5 hours later (while we sat and waited) the car hadn't been even looked at. Staff were quite harsh and came across rude. Will not be returning to this location!
Excellent experience all around, Karine and Rick took care of everything and within a week I was driving my new vehicle. Most of the process was handled over email/phone which made things a lot easier, all I had to do was sign the paperwork when I picked it up and the team did a great job cleaning it before I got there.
This place was a great place to shop for a car, the staff is courtesy, and polite, the service department is awesome, always friendly and ready to help. I give two thumbs up, a shout out to Bob , thank you so much for making my car buying experience so great!!!
Pleasant experience. I recommend speaking with Nick when you go in.
Was looking ro purchase a car for my parents and found a great deal here
They like food l deliver to hungar pains
Great staff, comfortable waiting room, and great prices
Very friendly customer service they always take care of us and are honest with us.
One of the best dealership I have ever seen. I bought a Mitsubishi RVR 2019, and I was there for the first maintenance. The service was great, and the staff were very friendly I Ray is a fantastic guy, very kind and caring. He tries his best to suit your needs.
Friendly and courteous service
Anthony is very helpful and knowledgeable.
Love the service Department and front desk is warm and welcoming.
Recommended 100%
Poor customer service, multiple defects and recalls on a brand new Mitsubishi bought the floor model from them. The recall stated the rear brakes were to be replaced and they asked us to pay for it. Over $1,300 for front and back brakes. Be careful, would never buy a Mitsubishi again! We have owned Hyundai’s and Fords in the past and present never had the issues we have had with Mitsubishi. The warranty they offer is misleading and false advertising our car is less then 5 years old and under 100,000km they do not cover every part as it states. When we brought our concerns to management our calls were ignored and we were told to find a different Mitsubishi to help us. We already live 40 minutes + to this location. Extremely sad.
I purchased the RVR this month with the help of sales rep Alam. Everything went smoothly. No complaints.
They did the service that I needed the time they promised, and at the price quoted. Great Service
Took advantage of me. Noticed that I did not have much experience with car service and charged me for services I did not need. After seeing a large bill, I took it to a different mechanic for a second opinion. Motorcity replaced calipers and rotors when those usually don't get replaced. Included car wash on the bill - my car was filthier than ever. Very disappointing
Amazing place to get a great deal. The sales staff there are amazingly well trained with the customer in mind. The vehicles very well displayed and clean and inviting. From beginning to end the purchase of my vehicle there was very enjoyable.
Service technician was knowledgeable and professional. He answered all my questions in a friendly manner. I will certainly take my Lancer there again.
Buyers should be beware of shopping here as they can easily try to sell you additional warranty and lot more to add up to the total. I would never recommend anyone here.
Came in for snow tires and an oil change. We were told the tires would be about $500 .we made the date and time came in got things done and got a bill for just over $1000. When asked why they said the tires were a pkg that came with rims. They never never told us that. Now we are here waiting for them to put our regular tires back on. I will never come back to here again when they cannot be honest .
I had my first experience acquiring a brand new vehicle from the Motorcity sales team, yesterday. The conversation started with Lee Jimmo over the online chat. Lee quickly referred me to Dave Griffin. In less than 24 hours from my initial chat with Lee, Dave and I shook hands on a deal that I couldn't be happier with.
Last but not least, dealing with Rick Diguer, the finance manager, was an absolute pleasure. He got my approval and all of the paperwork done in less than 20 minutes (and that's because the power went off and he had to start from scratch). Believe me, I was skeptical at first since there was some financial engineering to get through. That didn't stop Rick for a second, I tell you.
I absolutely recommend Motorcity to anyone looking for a transparent, quick and reliable purchase.
A big thanks to Lee, Dave and Rick.
Buyer beware. Always take two people car shopping with you. They seem very nice at first, til you sign paperwork. I almost purchased a demo RVR. They sold me on it because it was fully loaded, which a really didn't need. I was just looking for a safe car for me and my kids. I gave them a $500 deposit and went home. I reviewed my bill of sale to see they charged me almost the exact same price as a new car fully loaded. But the demo had nearly 10,000 km on it from driving done by the finance manager. I sent two very angry e-mails to sales person. Which she didn't reply too. I walked back in to the dealership within less 24 hours demanding an explanation. I felt they too advantage of me. Their no charge winter tire package is actually charged back to you in the bill of sale. They take it off the top portion of the bill and then build it back into the overall price of the car. My original MSRP 29,000 with their taxes and fees and selling of extended warranty came in at $40,000. They also couldn't explain how they gave me back my $500 deposit fee. They fee just disappeared as and extra charged not given back to me in the bill of sale. I eventually got my $500 back after I yelled a bit at a couple of managers early in the morning. I refused to buy the car and thank goodness I did. They weren't willing to negotiate at better deal in anyway where I could see a savings. I don't think i will do business with them again. If I took a second person I know they wouldn't have tried the high persure sales tactics.
The dealership is low profile compared to Subaru, Honda, Chrysler or Hyundai .. could even be cleaner...
Wonderful and nice people. Thank you to everyone who worked on my car and was patient with me. I was treated a kindly. My car was here for about 2 months and Sharon and the entire team were very understanding about my situation. They went above and beyond for me. Thank you all. May God richly favor you all.
I have been going to Motorcity for 5 years. I have had the best experience in my 27 years of owning and servicing a cars. The owner is friendly and the service staff are excellent. I am buying my next car from this dealer.
They take care of you quite well. Excellent service and support. Free car wash on Saturday. They ask to change your air filter respectfully. Owner for 4 years very satisfied.