The Service department is a joke. I'm getting pretty tired of doing their and the mechanics jobs for them. First problem, 1-1.5 years after buying me vehicle brand new, my brake light failed. Since they apparently have the best warranty in the business I expected this faulty piece to be covered under warranty. I had my gf call in for me as I was working out of town. They said I had to pay for the part and didn't know which bulb I needed. I called them up and told them I need a bulb for my brake light. They proceeded to ask me which one that is. I told them to go in their parking lot and figure it out. I shouldn't have to tell you what the part is. Second major issue, brought my vehicle in for a starting issue. Vehicle spent over a week at the dealers with no fix. Took it home, figured it out in a matter of 30 minutes. First off, the starter was loose, which wasn't their fault but I guess they didn't even look at the new starter that I had installed somewhere else. Second, all I did was test the wiring between the starter and the recoil since everything else from the recoil to the ignition seemed to work perfectly fine. I replaced the wire and voila! Problem fixed! This was a starter 101 fix. Third issue now, scheduled myself in to get a recall done. Because they couldn't open the hood, the latch or cable was seized, they put my vehicle outside and sent me on my way to figure it out. Isn't this a Mechanic Shop?? The right thing to do would have been to ask me if I would like them to fix this. I was already there, they could have made a couple hundred bucks off of me. After messing around for a couple hours I managed to get my hood opened by removing the 3 bolts holding the hood latch in place. Now I had to drive back to the dealer, 1 hour round trip to get a hood latch cable to replace myself and now return to the dealer for a 3rd time to get the recall fixed. What kind of service is this? Make a customer return 3 times when they should have offered the first time to get the hood open and fix it, especially since they had the hood latch cable in stock! These are only a few of what I experienced here.
It was a very pleasant and friendly experience
The experience was good they fixed my car on time and a good job
I recently purchased a pre-owned Outlander and am very happy with my decision to go with Mid-North! Phil from sales is very knowledgeable and great to deal with. The detailers did a fantastic job on the vehicle to make it look brand new when i picked it up. i recommend this dealer and car brand.
Under no circumstances would I recommend the Mid North Mitsubishi service department. Initially I brought my outlander in because of the loud noise that it was making. When I left the dealership with an $800 bill for various repairs the car was still making the same noise. I scheduled a second appointment where the mechanic almost immediately diagnosed the problem as an issue with the bearing after driving the car for less than 500 metres. Clearly, they did not take for a road test the first time. I needed to schedule a third appointment (which could not be scheduled for two weeks) to have the bearing replaced. When I called to see how repairs were going I was informed that it would be 8-10 days before my car would be returned as they could not reassemble the car as they were waiting for a part. The service person suggested that I ask a friend to borrow a car for ten days (because we all have friends who would be happy to lend us a car for over a week). Naturally, when I called to speak to the service manager he/she was in a meeting. So I am now without a vehicle for 8-10 days! Any other dealership would have offered a rental or demo. This is not the first time that I have brought my car in for service only to have to return it because the initial problem was not actually resolved.
Always friendly staff who are ready to answer all of my questions! It's so nice to not dread having to bring your vehicle in to the dealer! Thanks Mid North Mitsubishi!
Great service. Friendly staff. Would recommend 100%.
Felix in sales and Paula in finance are the best. No pressure. No haggling. Just relaxed and go with the flow with a side of comedian. Love our new outlander!
Phil and Paula were fantastic to work with. I would certainly recommend them. I have had my Eclipse Cross for a few weeks and so far am enjoying it. Thank you Phil for coming out in the rain to help me figure out what to buy.
Always professional and courteous. Great place to buy and to have service your vehicle
The service department and parts department are very knowledgable, courteous, and seem to inspire a feeling of confidence, knowing that your vehicle will be looked after and repaired properly. I am very pleased with this Dealership and I found that their labour charges are comparable to most other automotive repair shops in the city. It is the first time that I have taken my vehicle to a Dealership to be repaired, and was very surprised when I paid the bill. I was expecting to pay at least another hundred dollars. They have my vote. Here the costumer is treated like you're a somebody.
Great experience and support. My 2012 Lancer has always been an amazing vehicle and is still going strong. Loving my new Mitsubishi. Thank you for your help CJ.
The staff was kind, courteous and very generous. The Service team was exceptional. It was my first experience with Mid north Mitsubishi and I look forward to being one of their clients now that I have purchased my first car. Thank you for everything!
Nothing but good to say about the service and people at this dealership!!!
Excellent to deal with.
My only complaint would be that they don't provide shuttle service to the Valley ( McCrea Heights)
I have been dealing with Danny since I bought my car and he is very nice and takes his time to go through everything with me and even washes my car.
Absolutely great people to work with. Loved the process of buying my rvr and the peace of mind I have with any repairs and maintenance. Would recommend to anyone!
When I went into this dealership in Sudbury I had my car looked at. they asked me if there was anything wrong when I brought my car in and I said when I back up my front wheel kind of squeaks and it makes an odd noise. I purchased my car off thetdealership lesslthen a year ago. he they went on to tell me that I had two bent rims and that they were going to rotate it great. still drove my car and the sound in the front was still present and not corrected. also when I went in for my maintenance check up they were supposed to reset the computer so that the next time I went in it would be on the correct mileage. after leaving the dealership I had to drive back in order to get them to reset the computer in my car which I believe I shouldn't have had to have done. They had the parts guy do it and he said it was correct and that it counts down. And I told him it didn't make sense then he googled it and programmed it. Not impressed
Customer service was excellent Felix my salesman was excellent. Love my new rvr. I would recommend you to family and friends and already have we sent in friends and they bought an RV R and an Outlander
I give Midnorth Mitsubishi a five star rating. Always treated with respect and service is excellent.
Booked an appointment and requested a few out of the ordinary items.
Upon arrival, the lady at the service counter was very helpful and thorough. They ensured to take notes of my specific requests (even to use aftermarket material I purchased and brought to them), included some recalls that were outstanding, and made me aware of the time required for the work involved in the service (including the price of the material and estimate for labour).
When I picked up the car they reviewed the bill with me and what work was complete. It matched the original estimate exactly. They even provided feedback on the overall condition of the car (it’s 11 years old).
I’ll definitely be bringing my car to them for services - no surprises and great help.
Vehicle:
‘08 Evo X
All of the staff were friendly, knowledgeable and helpful! I would like point out that being a young person looking to purchase a vehicle I was almost immediately told that anyone under 30 wouldn’t be approved without a co-signer before I gave any of my info which threw me off a little. Turns out I didn’t need a co-signer so it worked out. I’m very happy with my purchase, I have a safe reliable vehicle plus all the fancy upgrades I’ve never had before!
The only reason for giving them 5 stars is because of there sales people they were great. But I had a service done on my lancer and about 4 days later my engine light came on so I checked all my fluids to discover the engine oil had black flacks in it and the oil looked like it’s been in there for months. Was not happy with the service
Great, easy to get along with service. Only disappointment was my vehicle could not get a remote starter from dealership. But all together sale went well, got what I needed from it. Now got a brand new vehicle with a long warranty. Very trustworthy.
It's not often you can roll into a shop with a 22 year old, imported, 4wd van - and find anyone willing, let alone able, to fix it. These guys were willing to try regardless, and also kind enough to not take me to the cleaners for the headache. Thankfully, my repair was not extreme and didn't require any unique parts.
Eternally grateful for the super friendly service, it was a long stressful winter drive across the country.
Always great service and friendly atmosphere. Personable staff make the visits great
Excellent service, quick and painless, very accomodating and knowledgeable about the vehicle and other comparable vehicles on the market. Finding the car we wanted and the added bonus of the winter tire package and financing options made the decision easy and rewarding. Thankful our sales person was friendly, courteous and not pushy in any way - he listened and responded to what we were looking for with respect.
The whole team at Mid North has been great. Phil made buying a new car off the lot an exciting experience. He really took the time to run us through every fine detail. No pressure to buy. A+ 💯 Highly Recommended. Beautiful Car. We love it. Thanks Mitsubishi.
They are very efficient at what they do at the dealer Mid North Mitsubishi !
they are always pleasant to talk to especially Brenda in the service Dept she is always on top of your maintenance chart for your vehicle , very pleased with her work ethics and Roger the mechanic always has my Mitsubishi Outlander in check when I leave and Claude always give my vehicle a good car wash before i'm back on the Road .
All in all I recommend them as a loyal dealer to their Clientele :) :)
TERRIBLE SERVICE DEPARTMENT!! Took my car in to have an abs recall done. Dropped it off at 8am. Get a call in the afternoon saying the brakebleeder screws were seized and had to be replaced. NOTE: I had bled the brakes the night before to make sure this would not be an issue and everything was fine. The car was perfectly fine before taking it in, apart from the brake pedal going to the floor. Anyways, was told it would be no more than a "couple of bucks", so foolishly i gave the go ahead, as they said they could not do the recall without replacing them. Anyways, get a call that my car is ready so i go to pick it up. Find out i was being charged $54 dollars for 4 goddamn bleeder screws. What the hell!. Oh yeah, my brakes still go to the floor. And, they broke my car key by cracking the casing. The gentlemen behind the parts counter proceeded to blame it on me. Going in tomorrow to speak to the service manager as he/she was gone for the day. So pissed off at the quality of work and customer service at this dealership. What a disgrace.