Extremely disappointed in service and would never go back. Still waiting 5 months later to get the vehicle repaired and safe enough to drive. I'm paying for a vehicle that can't be safetied in Ontario, where I purchased it in Nov 2018 and March 2019 it's still not fixed.
Have been given excuses, the run around and everyone passing the buck, with no one taking responsibility for the problem. I phoned Acura directly about parts and was told that the parts the car I bought needed are not available and have not been for awhile. So the dealership sold me a car that COULD NOT be fixed. I filed a claim with OMVIC and now after 5 months they are saying they can get different parts, and will fix it but this is only after OMVIC involvement.
Dilawri is in their company name but they are not part of the Dilawri group.
Moe was the guy who sold us the vehicle, Chantal was the salesperson and they both lied repeatedly.
Will not be back and I don't recommend them
I really wanted to give a five star review and actually had one written up, until I was informed by the insurance broker today that I have been uninsured, despite reassurance that I was ok to bring the car home on Wednesday. I had been driving the car uninsured for 4 days. This is extremely poor business practice and so sketchy that I was allowed to leave and told it was ready. The broker told me he had trouble with the dealership and that they didn't send him the paperwork required. He claimed they were at fault in this situation. Major communication issue here. I can't image what would have happened if there was an accident. I am more upset because I contacted the dealership this afternoon with my concern and received no response back. I am very surprised because they were eager to contact me when I was in the process of buying the car. Completely soured a seemingly positive experience. I am very easy to make happy and don't expect much but this is blatantly wrong and neglectful. I hope this issue is resolved soon so I can update this review.
I had an amazing experience when purchasing my new car. The salesman Martin was great, he was able to find the exact car I was looking for and get it to me in a very timely manner. Also a great trade in value for my old car. In the end, I'm happy to say I’m very very pleased with this whole experience.
I recently booked an appointment with Sam to look at a new 2020 mirage and received phenomenal service! He was very friendly and took time to listen to answer all my questions. I am not very knowledgeable with cars and Sam made sure to provide details about the cars I was interested in a way that was easy to understand. You can tell that Sam works very hard and is an expert at his job. He is definitely someone I will come back to when I am able to purchase the car. I was very happy with the service I received, Thank you Sam!!!
Not one to do this, but I received a phone call from Martin which I expected to be a typical sales call. He explained that he could get me into a brand new vehicle for less than what I was paying now which sounded to good to be true. However upon getting to the dealership they we're able to bring down my payment by $60 a month! Very happy with my experience at this dealership, I highly recommend :)
I’m a very busy person, and because of that I need the convenience of doing most things outside of my regular routine on a schedule that works for me. Sam understood that and accommodated me from start to finish. The best part of dealing with Sam was that he responded so quickly. He didn’t make a fuss over my indecisiveness either, lol. He kept me updated throughout the entire process, answered all my questions, and the price they advertised was what I paid, not a penny more! I’m loving my new car, when people hear what a great deal I got on it they always ask for Sam's contact information. Thanks!
I am not one to write reviews but wanted to take the time to thank Marty following my recent car purchase. He was hands down, the best salesperson I have had the pleasure to do business with for quite some time. Not only did he help me find exactly what I wanted, the whole customer experience from the sales to the financing, the delivery and the no pressure attitude made him an absolute pleasure. I highly recommend Marty for your next car purchase. Thanks again.
Bought a Lancer the other week under less that optimal circumstances. However, both Chantal and Moe made the process relatively painless. They delivered exactly on-time knowing my tight timelines and were more than willing to negotiate to ensure my business would stay with Orleans Mitsubishi. I would highly recommend doing business with them again.
I had an amazing experience when buying my car! Chantal was very attentive to my needs and her knowledge and recommendations was most helpful in making my choice. She made the car experience easy and enjoyable as opposed to stressful. Would highly recommend her and this dealer ship.
I have never in my life had an experience as good as the one I've had here at Orleans Mitsubishi! From the second I walked in I was treated with the most respect I was greeted by Sam in a very polite manner and the sales manager Khalid also approached me and introduced himself. Very very kind sales staff even though I dealt with Sam the rest of the sales staff was very supportive making sure there was gas in our test drive and more. Although we couldn't come to a agreement on the vehicle Khalid was very understanding and very generous in the deal he had offered us! He wanted to make sure we were receiving the best deal around and that we got all we wanted within our budget. I would refer this dealership to anyone and everyone looking for immaculate service and a great deal. Unfortunately we did not come to an agreement but I will deal with Khalid in the future when the time is right! Could not be happier with Khalids service and how I was treated at Orleans Mitsubishi!
I had a terrible experience at Dilawri Mitsubishi this week. I purchased my car at this dealership so it is where I get my servicing done. My phev was scheduled for it's it's battery recharge which I was told was package 3. When I was told that the next package would be 400$ I asked what was in it. They told me it was a slow recharge of the electric battery (and did not mention anything else would be included in this money). The only reason I was getting this service was for the battery recharge, I did not want any supplementary items completed. I had an appointment booked for this service. They called me the night before the appointment and had to cancel as their service tech that works on the phev was going to be out of town. Terrible last minute notice. They rescheduled me for the next week. When I dropped my car off they sent me home expecting it would be ready that day. It was not. They had me come back, get a rental car and go back home. The next day I would be able to pick up my car by 1pm. So I am waiting and waiting and by 3pm the car is still not ready. I called and they said they would get back to me in a few minutes. An hour later I tried calling 3 times and nobody answered the phone. Finally at 4:30 they call saying the car is ready. When I get to the payment they say that they did all these things to my car. I ask why all this was done as I was paying for the battery recharge and then they tell me that the battery recharge is actually only 179$. So I paid 530$ in services I did not want/need because they were completely dishonest with me. They were absolutely not up front with me about what was included in service 3 and what I was paying for. This is absolutely terrible service and I will never be returning to this service department. My car will be going to a new Mitsubishi dealership to get it's maintenance done.
I highly recommend going to this dealership if not for the car, just for Sam, the car salesman. He's professional, personable and honest.
We called in in advance and the car was all ready for us when we got there. He gave us the specs, talked us through the details. He was very knowledgeable and easy going.
I was impressed to learn he was new, because I never would have guessed that!
Weve been shopping for cars for a while and as far as car salesman go, he's been the best. Most will be sketchy and seemingly trying to push cars on you. But sam didn't at all, he wanted us to be happy and it was a really nice experience.
Highly recommend!
Had a wonderful experience. I went shopping for my first car and the staff was very supportive, understanding and well aware of exactly what I was looking for. Wonderful sales men, not annoyingly pushy and listens very well. They've definitely earned my business. Big thanks to Sam for finding the perfect car that suits my needs and being very helpful through the whole process. Excellent experience overall!!
Super helpful and polite service!! Mike and Khalid were so informative and really helped me make the best decision, and made sure i knew everything about the car before making a decision! super happy for my new car:))
Had a pleasant visit at Orleans Mitsubishi with my wife. I was promptly greeted by Sasha, a sales representative. Sasha answered all our questions about our future PHEV, and gave us the time of day without feeling pressured in any way. Orleans Mitsubishi will be earning our business when we're ready to trade in our vehicle this year, and i highly recommend speaking with Sasha, great lad.
It was an absolute pleasure to have dealt with Craig in sales. Result was a no pressure, very informative buying experience. Craig had been given a list of vehicles I would consider as well as a price range to be respected. Craig followed up with consistency to find the perfect car for me. 5/5 I will be back.
We just picked up this beauty this past Wednesday . The staff at Orleans Mitsubishi where so welcoming and helpful specially Sasha and Moe. All was explained in detail. The whole process of buying a new car was not stressful at all . Thank you to all
Very professional staff, very helpful and easy to deal with.
Mr. Michael was very helpful and Mr. Moe the finance manager made it easy to complete my buying.
Wish them all the best. Thank you for my new Camry.
I purchased a used Tucson in October and was helped by Sasha. What a wonderful experience. He was very knowledgeable and does not pressure. He makes recommendations based on the client's personal needs. The customer service is fantastic, including sales and financing (Mohammed). I will be recommending this dealership, and especially Sasha to anyone that needs a new or used car.
Bought a mitubishi RVR last week from this location and was very impressed by the amazing service and how friendly the staff is. Sasha helped us find the perfect car for our growing family and answered all of our questions and took the time to show us all the cars we were interested in. He explained everything so well and was very accommodating to our specific needs. They have such a family atmosphere here which I have never seen at another dealership. Highly recommend.
Great experience buying a used car at this dealership.
Chantal was super helpful, responsive and ultimately made me choose this dealership. I gave her the 5 stars simply because she was super helpful. Khaled was also very helpful alongside the manager. Other than the way the financing was articulated to me from another employee, I 100% recommend this location. Thanks again
Had a great experience here last night. Sasha treated me with a great deal of respect and kindness. He was very open and understanding of my needs and situation. The whole process here was not stressful nore was it forced. They are very upfront about the cost of things and clearly outline everything. Nothing hidden. They give you great value for what you have and there website provides you with the real price of the vehicle not just something to get you there. They give you the best price upfront so if your new to buying you know your not getting taken. Would recommend this dealer and especially Sasha to anyone looking for a car.
Full disclosure... I didn't end up buying the vehicle because I am new to financing and our family has a hard time deciding what we really need. I left feeling like I was welcomed back any time and could trust my next experience would be the same ... buying or just looking
Mike Either was my sales guy. He was friendly and knowledgeable. Good selection of vehicles with good prices. Overall great experience in dealing with this group.
Great little dealership filled with colleagues that seem to love working together , we were able to find what we we needed thanks to the help of Michael Ethier . The choice of vehicles they have is huge , you will literally find a vehicle of each make and model displayed om the used lot they have
I went with my mom to get a new vehicle for her, we had a great experience with Michael, he listened and took care of our needs and wants, we had a budget in mind and he did everything he could to give us the lowest price. Buying the vehicle was nice and easy, would definitely recommend Michael.
Dealt with Khaled Dali for my trade ins and new car purchase and had a wonderful experience from my initial phone call to picking up my car. I recommend him immensely.
My wife was due for a new car. We visited several dealerships, most were trying to sell us a car, and really didnt care about what WE NEEDED. Particularly Sasha, he was no pressure, easy going, respectful, kind and really listened to our personal needs. We went for a test drive on our own, and we really got to deliberate privately. We ended up not buying a car right away, visited another Mitsubishi dealer and we didn't like the high pressure. We ended up going back to Orleans Mitsubishi and bought a new car!!! Thanks to the staff there for their amazing service!
Had the worst experience at Orleans Mitsubishi! Buying the outlander was easy but pick up was awful. The SUV was available 5 days later than the initial date agreed upon due to technical problems and long weekend. We were offered the solution of 100$ compensation for the delay but never received the cheque in the mail. Called 4 times and left messages with reception but was never contacted back. Feel very deceived...
Hello, l recently purchased a used car from Orleans Mitsubishi. The sales man l dealt with was Sasha Grooscors. I have given 5 stars because he earned every one of them.I am a new resident in Canada from Ireland, it is hard to know the system and then have trust, especially when buying a used car with all the horror stories.He was honest, reassuring, patient, knowledgeable and very professional. I felt confident buying a car from this dealer and know l will get a professional after sales service.Everyone was very understanding and they went out of their way to put me a ease and give me valuable information about the Canadian system and laws governing the sale of second hand cars.I would recommend this Dealer 100% to anyone.Thank you Sasha.
I recently purchased a new Mitsubishi RVR and I couldn't be happier! Dealing with everyone at Orleans Mitsubishi was a great experience...a first for me as I've had many bad experiences when dealing with other car dealerships in the past. Keep up the great work everyone and thanks again for the great service! (BTW Sasha, one of their sales representative, is awesome!)
Horrible after sale service. Took 3 weeks to get my car fixed, had to fight to get a rental. Calls never returned. Was promised several times by my salesman and the manager that my car would be detailed and my oil changed. They did not deliver and made me feel like it was my fault. Just a horrible experience.
My wife and I purchased an 2018 Outlander, and we could not be any happier with our choice and the service we received. Khaled and Moe went above and beyond to assist us with our new family vehicle. I found the two of them extremely professional and knowledgeable which made the process stress free. They answered all of our questions and delivered a package that was perfect for us. I would highly recommend this dealership and their staff. We feel confident with our choice and know we are in good hands. Thank you!
Just bought a used car from Orleans Mitsubushi. The sale person was Khalid Dali and he was a pleasure to deal with. He was straight forward, honest, and worked well with my daughter to ensure her 1st car buying experience was a good one.
Would recommend the dealership and Khalid nest time your in a market for a car.
Just bought a used car from Orleans Mitsubushi. The sale person was Khalid Dali and he was a pleasure to deal with. He was straight forward, honest, and worked well with my daughter to ensure her 1st car buying experience was a good one.
Would recommend the dealership and Khalid nest time your in a market for a car.
Great place to get a used car, they hooked it up thanks to mike.
Nice and friendly staff always ready to help. Good cars too for any budget; new or used, they have it all
Two thumbs up to everyone in this organization, everyone from the receptionist who greeted us with a friendly smile and got us comfortable in the lounge until she found a available sales consultant . After a few minutes we were greeted by Firas who was the sales manager who simply wanted to check in and introduce himself while keeping us in the loop on how much longer it was going to be . This immediately showed us how much respect they had for clients walking through the door because they were concerned with making sure we knew they did not forget about us . We really did not plan on buying that same moment but after meeting Sasha who was our sales consultant ,the decision was easy . If you want a honest , transparent and fun to speak to sales rep you can trust please do yourself a favour and walk into ask for Sasha...even if you are not ready to buy today but want to see what is out there .
I was shopping around all the manufacturers before coming to a decision which came easy as I felt a completely different level of comfort for my partner and I . Everywhere we went we felt hounded , rushed in more ways than one ...ie during the product demonstration and pricing negotiation. Big recommendations to all the staff at Orleans Mitsubishi for making us feel confident in a brand we knew nothing about but left feeling like we bought based on value and great customer service.
Bought a used Dodge Caravan from This dealership, they were amazing to deal with! This will be my first stop for any car business. Thanks for the great experience.
Just wanted to say the great experience I had a Mitsubishi Orleans with my son buying his first car. From Chantal to Moe.. They made the sale comfortable and enjoyable . No worries about anything. Chantal was great sales person and took care of all my needs.. Moe was great taking care of all the paper work and financial stuff.. The great thing also is that Moe said I'm part of the family and any issues I have to call him directly. I would recommend this business to anyone looking to buy a car. Will be sending my family and friends there that are looking to buy.
I also can't believe the price I got the car for. Was about 2000 dollars lower than anything I could find.
Way to go Orleans Mitsubishi...
I don't normally take the time to write reviews. After reading some of these I do have to. A few I really don't understand is people bashing Moe. I found the guy to be respectful and very easy to work with. Some of the reviews stated poor aftercare. Thus far Moe and Chantal continue to be helpful. They are great people to get a vehicle from. I know it can be stressful shopping for a new or used vehicle I would suggest going to see these folks. They will take good care of you.
Had a great stress-free experience here working with Chantal. I was unsure about what I wanted, but with her expertise and recommendations, I was able to get myself into a car I'm super happy with. It's been a few months and i'm still loving it!! Thank you Chantal!!! The entire staff here is super friendly too :).
I wasn’t going to place a review, but after seeing these recent bad reviews I thought I would give my own input. Honestly, stay away from this dealership at all costs. I did not even purchase a car here and the sales staff and sales manager were begging me to place a review on google because they haven’t been “looking good” and “selling”. That is very sad. Also I agree that every staff member is dressed unprofessionally including the general sales manager and sales. Stay away
Orleans Mitsubishi is definitely the best dealership around. The staff, environment, cars and pricing is great. I will definitely be recommending everyone I know to this dealership! Thanks again guys!
I had a 2012 outlander. Mitsubishi is a good car and I was happy with it. I wanted to go for a later model as I had put 125k + . They sales people have no clue about customer experience.They were very arrogant. Can you imagine them saying , if you are looking for negotiating or bargaining look somewhere else ! So I can as well buy a car on line ?.Finally I bought a car from them because Mitsubishi is a good car. But next car is not going to be Mitsubishi and definitely not from this dealership.
Great experience buying a new Mirage. Friendly staff and stress free process. They where really easy to talk to. My old car was dying and they offered to pay to rent a car for me until the financing and the sell was processed (3 days).
Great service! Mike our Salesperson was very attentive and really a great service! Love my Outlander PHEV!
Very bad business ethic! They sold me a used car that the engine has been replaced without letting me know! They get the car proof documents to proof there was only a $2000 damage in a small accident. They said that the car has no mechanical problem at all because they have done all kind of test. However, it has serious oil consumption problem, very serious. It take 1L oil per 300km! Each time I top up gas, I need to add 1L engine oil! The hood under the engine was completely broken! It is impossible that they don't know the oil problem unless they are id**t!! And! When I try to sell the car out, I call audi to check the maintenance records, audi told me that the engine was replaced at the time that the $2000 accident was recorded! What make me most angry is that when they sold me the car, they sold the car as the best car on earth, not even willing to decrease for $1!
You did not read it wrong, bad Orleans Mitsubishi sold bad used Audi.
Best service I have received from a dealer. They were able to quickly diagnose and fix a problem that has been plaguing me for over a year at a different dealership. Very happy customer who will be returning.
Service department is the best you could ever see. Trustworthy and honest. The sales department on the other hand..... I'll continue to go for the service but buy my vehicle elsewhere.
Wow. My mom got a great deal and a great service. She traveled to Ottawa from Toronto to get our new vehicle from Orleans Mitsubishi, since the price was unbeatable anywhere else in Ontario. Both Chantal & Darren were awesome. Thank you guys!
We love our new Mazda 5 :)