On the last week of October 2019 I traded in my Mercedes E 350 for a Mercedes E 400 at Duval Mercedes Benz. I have to say it was a very pleasurable experience for me. I introduced myself to the salesman Steven Baldassare and explained that I had a base model and wanted to upgrade to a newer larger model. He showed my a gorgeous fully loaded E 400 and when we did the numbers I was pleasantly surprised to find that the price was within my price range for what I was prepared to spend. With a little more talking and adjustments mostly from Steven I was able to purchase the car, with my monthly payments below what I was paying for my older base model with no bells and whistles. Thank you Steven there should be more car salesmen like you who take pleasure working to address a customers needs. I needed to have my car delivered to a suburb an hour away from the dealership and Steven very quickly arranged for it. From the start to finish it took very little time (one day) to purchase the car even though I was missing important information about my car. I'm looking forward to dealing with Steven again when it comes time to trade in this car for a newer model. I whole heartily recommend you give Duval Mercedes Benz a call and then ask for Steven Baldassare. He is the most helpful salesman I have had the pleasure to dealt with. Peter McMahon
I was very disappointed with the customer care at this dealership. I leased my Volvo from them and at the end of the lease when there was just 1 month left, I tried to get in contact with them to know where and when I needed to drop off my car. It took me the whole month to actually get in touch with somebody that knew anything. The secretary just kept transferring me to different people who never answered or called back when I left messages. Several people promised to take care of it and they also failed to do anything or even call back. I really don't like how they treat their customers, I will definitely never buy a car there again, and I DO NOT RECOMMEND to anyone.
purchased a used vehicule from them.
Sales staff was good. but was told that the car had a check engine light on. purchased was conditional to finding out what it was. I was told it was only a sensor that needed to be cleaned (timing chain sensor) which they did.
2 days later it came back. turned out to be the timing to be replaced and much more work. so far 5000$ in repairs.
Looks like they knew about the issues and tried to hide it.
defintely not impressed and would not recommand.
It is a Mercedes dealership and you will receive the excellent level of service that you would expect.
Dylan was by far the best salemens I've had in a while he really thought about my needs and got me the perfect car! Thanks again Dyl!
I wish i could give them -5 . I went there today and dealt with Anya . Very bad experience with her she judge the costumer as they are stupid and don’t know anything about buying cars . No patience for new customers
Not good for a name as Mercedes benz. Sales department need to go to school to learn how to talk with customers, Do not recommend to anyone no education.
Moreover as per consumer court the any certified vehicle fees should be included in the asking price but they charge extra . One of the mercedes inventory owners in Montreal told me recently that if they charge extra for certified vehicles it means they are not honest . when i explained her about other mercedes showroom she said they do that we are not allowed in Quebec but the fact is she believes she is right and all other Mercedes Benz inventory owners are wrong. She is trying to fool their costumes. Whoever gives her good reviews they must be her family members or friends. I walked away and never trust them
I bought a 2012 SLK-350 in December and drove it back to the Hamilton area but the car had a couple if issues. Anya, the customer service agent, instructed me to take it to Mercedes Burlington. Anya, and Martin at the Mercedes-Benz De Boucherville dealership, worked directly with Mo Sakaji at the Burlington Mercedes dealership and ALL the issues were resolved. I just want to say between both dealerships this was a VERY good experience buying a used car, and a gorgeous car too!! I can not thank them all enough, great job Anya, and Mo, and thanks again, , ,
Amazing service by Mohamed, thank you very much
Amazing service 3 way by M Simon Laporte , either phone , internet or walk in / experience A1 meet and greet friendly atmosphere !
Disappointment all the way ... from the purchase process to the service I received . I purchased a new GLB250 and asked in writing confirmation that the vehicle was built in Germany not in Mexico. After waiting 6 months and having already returned my leased car my car (so being stuck with no car) I received a Mexican truck . Of course , the representative no longer works there. At the end of the day, I got this 60K$ Mexican marvel with defective headlights . I am at my 4th visit to get the lights properly fixed . Needless to say that I got quite unpleasant attitude from Jonathan at service when I got fed up with their inability to properly adjust the headlight on my car. Proper training in Empathy when the company your work for is at fault would be appropriate here. Speaking of the service department, what a wreck ! The seats are torn and used , they have been for quite some time. The furniture's panel is lifting and needs replacement and maintenance. Not what I expect from a Mercedes dealer .
Had an excellent service from dylan marchand really recommend dealing with him so far best services ever had to buy a car
Steven B. Was very very good. I bought a 2017 GLC 43AMG. MB Boucherville is definitely a great consumer friendly dealership. Steven B. was responsive, professional and his knowledge is fantastic. No pressure or silly sales tactics just honest interactions. You will not do wrong with Steven or the dealership😀
I just bought recently a E400 I was lucky enough to have Anya as my sales advisor she did a excellent job for negotiating and making a reasonable deal. Anyone going to buy a car or suv ask for Anya professional and she makes sure everything is good she puts no pressure. Even the after service got my car Friday got a problem with my car(out of warranty) they were able to accommodate and help to fix my car.
Huge disappointment and waste of time. I selected a vehicle and was ready to buy it. Anya quoted me with a price which didn’t include winter tires. I asked, why there’s no winter tires and she said there is no such tires , asking where did I see that information so I sent a screenshot from their own website stating winter tires included. I mean, I provided the inventory number for the vehicle, how is it possible to not know what’s included with the car and what’s not, I’m a customer and I know this vehicle better? I also asked if I can benefit from the 2.49% rate and if the price includes taxes and is final, and Anyas réponse was affirmative, I can benefit from the rate because I owned a Mercedes which I have recently sold. After fixing the problem, Anya sent me an updated offer which I signed and paid the $2000 deposit, fine, and then Anya says sorry I forgot to add the $2100 certification expense. This is where customers walk away, this is a Mercedes and you don’t expect such an unprofessional way of dealings! So much time has been wasted because of these « mistakes », we’ll guess what, we’re short on inventory now but deliveries are picking up and I would not recommend this dealership to anyone, not to mention I’ll never come back to them. If I had a chance to give a negative -5 star rating, it would have been well deserved.
I strongly suggest y'all to not deal with them!!! minimum deposit was 2000$ to reserve the car (not like other dealers) plus I never received the car after 25 days of waiting because they said that the system was not working or documents was missing.
How can you be a million dollar compagnie and after 2 weeks your system is not fixed and you don't contact me that their is some documents missing.
They didn't even offer any compensation despite the fact that they pushed TWICE! the vehicle delivery and I was waiting more than 3 weeks for any news.
The financial director ( Guylaine Renaud ) was the only person that was really helpful and cared about the situation and I suggest y'all to deal with her because she's the best but unfortunately she went on vacation and couldn't help me much.
BAD! BAD! BAD! service in general by the saleswomen ( just wanted the sale and didn't even care until we put pressure on her ) AVOID THIS PLACE ABSOLUTELY!!!!!!!!
Mohamed was an amazing sales rep and helped my family pick an amazing 2020 GLC300. Trade-in, negotiations and final deal was very smooth and I had one of the best dealership interactions I’ve ever had. Price was great, car is beautiful.
The car was ex demo and after delivery it did have some teething problems that Mohamed and the service department fixed completely and under warranty. Despite the inconvenience I was always offered a courtesy vehicle and on some occasions I was able to drop off late the day before and pick up at lunch the next day, service was polite and courteous.
Car is amazing.
I also received matching Merc keychains my son was allowed to picked a cap from the merchandise cabinet and they sent me a nice mat black Mercedes branded water bottle with personal note printed inside the packaging.
Thank you
I recently purchased glc300 from this showroom, and the overall experience was nice. Ask for steven , hes a very nice guy , good conversation skills and delivers what he promises. Timely delivery and good deal. Would recommend to everyone.
Our experience at Duval mercedes benz was exceptional! Especially during this pandemic , our sales representative KELLY LABELLE was amazing ! Great service , attentive , answered all our questions and always responded quickly with our texts and and calls! in addition Catherine Proulx in the finance department was very helpful and sweet! Though Boucherville was a bit out of our way ( location wise) , it was definitely worth the drive ! highly recommended! Excellent team!
As someone who has been working in sales and customer relations for the last 20 years I thought I've seen it all, but those guys' bs is on another level... I can write a few pages about what's wrong about the place, but it's really not worth my time as they've already wasted enough of it...if you're looking to buy a used car from them just take your money and run and never look back...
Paid for wheel alignment, report was not generated and provided upon vehicle pick-up. Requested the alignment report and was sent a blank report with in-correct date (no vehicle information, client information, technician information, wrong time/date). Called service manager Julien Langhame, he didn't call back. Asked Mercedes Canada for help, they sent message to service manager Julien Langhame to call me back, he did not contact me. Impossible to know if alignment was ever performed. Scam like tactics.
Impeccable service, always professional. Great staff always greet you with a smile. Thanks for making my visit so pleasant today.
I recently got an awesome GLC 300 from Duval and Ismail who was the sales rep was quite excellent. The overall service was fantastic and the car, splendid. I will definitely recommend to anyone who needs a Mercedes and there is a very high possibility that I will be buying from them again
My experience with Kelly Labelle from my first email inquiry until I picked up my new SL was first class. Eventhough I live approximately 2.5 hours away from the dealership I will be buying my next Mercedes from Kelly. Kelly is a true Sales professional.
After Seeing Countless reviews of Poor service from Mercedes Duval Used Car Sales Team included there Used car sales Manager Martin St Michel. I would not recommend this Dealership for used cars ever. Poor quality of Service and will lie to Mercedes Canada Regarding anything to not pay a fine. It's no problem though I love the services from Mercedes West Island, Great and understanding employees who love their job and actually understand people.
Duval Employees will try and be little you and disrespect you. Steve was a good at first but after you by the car you are not importantSo overall Steve is unprofessional and doesn’t know how to speak to customers.
I had Issues with Certification Since getting the car. and when I went to Services they even treated the car like it was worthless.
They were suppose to change the windshield due to damage from the previous owner (Included in the certification) but however left glue all over the car. (On the passenger and Driver windows, Door handles and Trim.)
It's sad they didn't even think about cleaning the car or wiping it off.
What's funny is they will use covid as every excuse. However Mercedes West Island is fully Functioning and has earned my family, and my friends family for everything else.
My Mom was looking at Stock # J0230 or #K0076 But after careful consideration we will have to go where customer services is actually used and not just a thought.
I just received a call from Steve threatening to go to a lawyer about this review. I wasn’t aware freedom of speech was a violation. Also I’m pretty sure google guidelines are if you don’t like the comment to reach out to them not to the customer with threats.
Unacceptable behaviour on multiple counts.
*updated*
After Seeing Countless reviews of Poor service from Mercedes Duval Used Car Sales Team included there Used car sales Manager Martin St Michel. I would not recommend this Dealership for used cars ever. Poor quality of Service and will lie to Mercedes Canada Regarding anything to not pay a fine. It's no problem though I love the services from Mercedes West Island, Great and understanding employees who love their job and actually understand people.
Duval Employees will try and be little you and disrespect you. Steve was a good at first but after you by the car you are nobody at first. So overall Steve is garbage as well.
I had Issues with Certification Since getting the car. and when I went to Services they even treated the car like it was worthless.
They were suppose to change the windshield due to damage from the previous owner (Included in the certification) but however left glue all over the car. (On the passenger and Driver windows, Door handles and Trim.)
It's sad they didn't even think about cleaning the car or wiping it off.
What's funny is they will use covid as every excuse. However Mercedes West Island is fully Functioning and has earned my family, and my friends family for everything else.
My Mom was looking at Stock # J0230 or #K0076 But after careful consideration we will have to go where customer services is actually used and not just a thought.
Shout out to Daniel Fleury for amazing service. Personal, understanding and very efficient. I love the smooth process and will definitely recommend him to everyone around me who’s looking for a Mercedes. Thank you!
If you are in Montreal and looking to purchase a Mercedes-Benz look no further than Steve Baldassare at Duval . He made this such an easy and pleasant experience . He is so knowledgeable about what he is selling and offers excellent guidance and structured such a smart deal. I am happy to refer him to my friends and for sure I will be buying my next car through him.Thanks Steve I'm a very happy client!
Not a good experience over 2 years, I tried again but definetely worst customer service ever. No patience for new customers
Not good for a name as Mercedes benz. Sales department need to go to school to learn how to talk with customers, Do not recommend to anyone no education.
I purchase a genesis 2015 with Duval Mercedes-Benz my salesman Steve was great the cars was clean and Steve took the time to repair a few scratches. If you need a vehicle call Steve
This dealership is by far the best dealership I’ve ever went to. If I could have gave them 10 stars I would. All the employees are very friendly, kind, welcoming, pleasant to talk to and they with the environment of the place make you feel at home. When making a contract they are very detailed and go through every step with you slowly rather than fast like other dealerships. I would definitely recommend for anyone looking for a Mercedes or a car in general to come to this Mercedes you won’t be disappointed. You’ll definitely enjoy the car you’ll get or simply the interaction you’ll experience.
I'm an employee at Duval Mercedes. They are an amazing bunch of people. Always happy I love my job and the people I work with.
My leather seat ripped! Duval didn't care to help and the laval mercedes dealer is willing to offer me the good deed service. Thanks Martin for the unprofessional service. You take peoples money and leave them in the street with no solution and another dealer steps up.
The best Mercedes-Benz dealer in Quebec! Open until 1AM. The best customer services in town. Of course they are trying to sell but at least I don't feel the pressure to sign. Mr. Blanchard is the best service advisor. He always has a frank welcome to serve. Thanks! Please prioritize customers who waited on site for a prescheduled appointment. It should never be a 3h long of waiting.
When they changed the air filter on my car they left the Styrofoam protection from the packaging on the bottom part of the filter (maybe even deliberately?). I've been driving for a month wondering why it feels like my car has less power than before. Well...it was the Styrofoam blocking the air flow to the engine. Small pieces might have even went inside the engine. :(
I had a very good experience buying my car. Special thanks to Mr Steven BALDASSARE. He was very helpful, clear and professional. I did no have too much time to do this, so we went direct to the business.
I really recommend to contact him if you are planning to buy a car.
Thanks again Mr. Baldassare.
Sincerely,
Hugo
Walked in to see/buy a used SUV and I've had the pleasure to find very nice, patient staff. The cars very well detailed. Many thanks to Steven and his colleagues.
The last week of October 2019 I traded in my Mercedes E 350 at Duval Mercedes Benze in Boucherville. I approached the salesman Steven Baldassare and explained that I wanted to upgrade my car with a newer larger model. He pointed out a newer fully loaded E 400. To my surprise I discovered the car was within my budget. I had a tight budget. With a little bit of adjusting it turned out that my payments are now less than what I was paying for my cheaper base model trade in. Needless to say I am very happy with the outcome. The whole thing was done in a day. Due to circumstances beyond my control I had to have my new car delivered to my suburb, an hours drive away. No problem Steven quickly arranged to have my car delivered to me. My whole experience with Duval Mercedes Benz was a pleasurable one. I highly recommend giving them a call and asking to speak with Steven Baldassare. It was nice to deal with a salesman that actually addressed my needs as a customer and met them beyond my expectations. I can hardly wait to when it comes time trade this one back in. What a way to buy a car!
I had a very good experience with this dealership.Specially with my sales adviser STEVEN BALDASSARE. HE WAS SO INFORMATIVE HE WENT BEYOND HIS WAY JUST TO HELP ME to buy my car.
If u need to buy your next Mercedes go to Duval to see Steve.
As usual, a long long wait to get a ride back to my house. Service is always bad , and I mean seriously bad. They don't care even if they charge you a lot of money. I don't care spending money, but the quality most be there. Bad experience as always and I am dealing with them for 6 years. Changing my Mercedes for a BMW for sure.
Amazing customer service. I just purchased my new car from them and everyone on their team was professional and helpful. Thanks to Alex and Kevin, 10/10!
Amazing customer service. I just purchased my new car from them and everyone on their team was professional and helpful. Thanks to Alex and Kevin, 10/10!
Amazing customer service. I just purchased my new car from them and everyone on their team was professional and helpful. Thanks to Alex and Kevin, 10/10!
Super good service. The salesman answered all my questions, no rush.
They were so good at what they did I even gifted them a bottle of Pinot Grigio. The showroom is spectacular and the staff is incredibly professional, informative, and friendly. They delivered above and beyond my expectations and I will be recommending Duval Mercedes Benz to all of my friends and colleagues
Great team!
Great experience over all !
Feel like family!
Thanks to all the Duval team!!
Coco xxxxx
I bought my CPO 2015 Glk250 from them and the experience has been stressful.
Coming from Ontario, I asked whether they have experience with delivery to out of province customer and the salesperson assured me they do it all the time.
When I arrived the vehicle itself was in amazing condition and it was love at first sight...
I specifically asked if the vehicle would pass Ontario safety. The salesperson assured me that this vehicle will go through Mercedes Certified program and it will pass.
Issues I encountered:
1) Car was listed with 59000km, but it actually had 63000km. Not a big deal but that would effective void Mercedes CPO exchange policy
2) Car did not pass safety in Ontario. Movement in tie rod. Fixed under warranty but I had to go back to Mercedes Benz to get repairs done. Not exactly ideal when you are going on vacation the next week.
3) They didn't give me the ownership to bring back during delivery. They said they will send it express and I should get it next day. I didn't get it until a week or more later. Pass the 10 days transit permit.
4) I purchased the vehicle during payment waiver event. My first 3 payments is suppose to have $500 off. They didn't submit the paperwork properly, so MBFS took the full amount. Reached out to MBFS to sort things out.
Overall my salesperson Phillips was very helpful and we were in contact during the safety issue of the car. However, the delivery manager really dropped the ball on my delivery.
I dealt with most of the departments over there and I can say that every single interaction was impeccable. Great friendly positive people everywhere making real proactive efforts to make things right, above expectations. This dealership is my new benchmark.
** Le pire service après vente. **
Avis à tous, n'achetez jamais votre voiture à cet endroit.
Service indigne d'une marque prestigieuse.
Great service from the salesman
Service genial, personnel très courtois, très bons deals sur leurs autos usagees. Fortement recommande si vous considerez acheter une Mercedes!
Super service après vente, l accueil a été formidable , c est comme une petite famille. Oublier les concessionnaires qui vous en mettre plein la vu mais ne s occupe pas de vous. Merci Duval
Très déçu, nous venons tout juste d'acheter 2 sprinters neuf (110 000$) et nous avons un problème de transmission et de démarrage sur l'autre.