Went for a test drive if a 2019 mazda gx. They lied about not having any of these models available and tried to upsell to the gs or gt instead. I did not like this strategy at all and decided not to return to prime mazda. Lack of transparency and trustworthiness
Overall the Primary Mazda dealership provides a good service for me.
We leased a Mazda for 4 years. We went back to them to see what offer they can give us since we are loyal returning customers. I told the sales guy that our car is a bit over the free kilometers so he offered to waive the penalty of $1600 and promised to give us the 2018 CX3 for 340/month. Little that we knew that there is a down payment of $1600 and thats how the payment was lower. I specifically asked for zero down-payment. Let me tell you this place does not care about your loyalty and they will steal your money. They give you false information. They held my $1000 dollar deposit. Just to add to it the assistant sales manager Howard is the most disrespectful manager I've ever seen in my life, he starts to yell at my girlfriend over the phone. To be honest i'm totally turned off from getting another Mazda from anywhere. 0/10 DO NOT GO TO PRIMA MAZDA
I recently bought a 2014 Mazda 3, horrible experience. It was very time consuming and stressful. The staff did not seem to listen to what I had to say. I've had to take my car in for service multiple times and the service manager does not understand how this affects my schedule and is not willing to be considerate when booking appointments. I understand I work far (20 min. away) and can not be dropped off for an early appointment, but if its my fifth appointment in two months I expect some consideration as it is greatly affecting my work life.
This is the best Mazda dealership for servicing your vehicle. I came in with an issue on my Mazda 3, spoke with a very nice and knowledgeable man at the service desk. I think his name is Chris. He had my vehicle in and out and fixed within the day, without putting a dent in my pocket. To the Technician and service team of Prima Mazda, Keep up the good work!!! I recommend this Mazda dealership to all my friends.
Sales staff very knowledgeable. Patrick your sales team is fantastic. Very clean dealership. My mom loves her new 2020 mazda c-30 awd and all its safety features. Car stopped her from entering an intersection and prevented her from getting T-boned by a car that failed to signal and cut her off. Saved her and my son from a bad accident. I love that she feels safe behind the wheel.
Bought a CPO Mazda6 car here a few weeks ago. Was initially apprehensive because I’ve never had a good experience with pre-owned car dealerships. But, Rob made the process very easy and smooth. He also personally dropped off winter tires that came with the car but were not ready at the time of pick up. And the car itself is great! Would highly recommend this place if you are looking for a new or used Mazda.
Prima Mazda is great. They took care of my vehicle needs and worked with me throughout the process. Rob the lease manager is the guy to talk to. Thanks Prima Mazda!
I recently purchased 2017 Mazda CX-5 GT from Prima Mazda. I really love the vehicle and the process at the dealership was very smooth. Art and Rob were very friendly and gave me the deal I wanted. I will recommend Prima Mazda to my friends. Thank you
I would give this a 0 star if I could. I called in a week prior asking if they had technicians that are familiar with a rather old vehicle. They said yes so I booked an appointment. Come time to bring the car in i was told it would take some time. Fair enough I dont mind a few hours later I get a phone call saying that they are unable to find the issue exact issue and that exhaust work needs to be done on the car and that I should come pick up my car. I make my way down there to a work order that did not match what the service advisor is saying and the technician did not do everything he could of . Rather I was met with a "im helping you out by giving you a discount"?
If zero stars was an option I would definitely put that but unfortunately it's not. Chris the service "manager" is a fraud/scammer and totally lacks the most basic customer service and general knowledge. Avoid this place at all cost unless you want damage to your car that wasn't there before ! Most unprofessional person I've ever encountered (Who even hired this guy??)
Buying a car isn't easy. Buying a car during a global pandemic doesn't help the process what-so ever ! However, working with Prima Mazda, made the experience one I will never forget ! From the sales service to the financial aspect, each process was made smoothly and everyone was super helpful, not to mention the amazing help from there GM ! Shoutout to Sukhmit, Scott and Pat !
Recently purchased a Mazda CX-5 Signature from this location and was really happy with the service I was provided with. Thank you to Patrick (GM) and Scott (Finance Manager) for making this a seamless process, and of course a big thank you to Sukhmit (Sales Rep) for providing exceptional customer service throughout the whole process. He was super easy to work with and made the purchase seamless. Thank you all at Prima Mazda!
I bought a used car from this dealership and it was a very pleasant experience. Howard and Sukhmit treated me very nice and left feeling I paid a reasonable price without the stress of having to haggle. I would definitely recommend this dealership for your new or used vehicle purchase.
Bought my first car from this dealership and couldn't have asked for a better experience. I was greeted almost immediately by a salesman, Rob, who made me feel very comfortable during the entire experience. He made sure I had all the knowledge about the used car I was purchasing and answered any questions I had in great detail. I was also helped by the senior business manager, Scott, who assisted with financing and to settle the final price of the car. He too, made the experience very smooth and never once pushed any extra fees on me. Overall, a great experience and would recommend if anyone is looking for a Mazda.
Stop your search now! This is the best car dealership! I've spent a lot of time in maaaaany car dealerships and Prima Mazda has been an absolute dream! From finding the right vehicle, the right deal and amazing service, Prima is 5 stars. You feel like family every time you go in. A big thanks to Alanna and Scott for everything!
This is my fourth Mazda, my second from Prima Mazda. We weren't planning on buying a used car when we went in, but Giovanni, Chris and Scott made it easy to say yes to the car. I know that great service will continue when I bring in my car for routine maintenance. Thank you.
The service my family received from Prima Mazda was stellar. Being in the customer service industry for more than 10 years it was amazing to receive the same amazing quality of service I strive to provide to others. It’s commendable that all persons, regardless of their position within the dealership, treats you the same; valued. Thank you Prima Mazda for your willingness to help and great service.
Bought my self a brand new Mazda 3 and service I got from this dealership is the best. Sukhmit and Paul helped me to get this deal done and I enjoy my drive everyday. Thank you Prima Mazda.
ATTENTION PRIMA MAZDA LEASE HOLDERS!
My wife and I leased a car from Prima, they were nice enough folks when it was leased. When the lease was ending we decided to buy it out, when we called in and asked for a total we were given a value that seemed a fair bit higher than expected, getting a breakdown from someone was like pulling teeth and once we finally got one we noticed a $500 "admin fee" tacked on to the buyout.
I called Mazda Finance to inquire and was told specifically that dealers should not be charging a fee, but that I could buy out at any Mazda dealer. I called around and found Mazda of Richmond Hill and was told that lease buyouts don't have an admin fee (exactly as Mazda Finance explained) and purchased through them to save close to $600 (admin fee + taxes).
For our next Mazda we'll be using Mazda of Richmond Hill.
Amazing Team..!!! The management team is one of the best in GTA. Always Helpful and they are available to answer all your questions. Got the Best Deal in town on a 2018 Mazda 6 Signature. Highly Recommended....!!!!
Was looking at a Mazda 3 for my brother. Me and my mom were speaking to the GM about the price. He was being firm which I understand but he was also being very rude and not understanding at all. He was so rude to my mom, he got her so upset she ended up walking out and my mom is a very patient lady. It says lots. The GM is clearly lacking basic customer service skills and I question who would hire him...Wasn’t very impressed.
Excellent service. Alanna was a great help and provided me with all the information I needed and more! I would definitely recommend!
I recently bought a cx-5 from Prima Mazda and I was in awe of their customer service. Paul and Alanna were very supportive every step of the way and made sure they were very transparent. They provided amazing customer service and I would recommend them to anyone in the market for a new car!
Bought my first car, a Mazda 3 sedan, from this dealer, and I couldn't have asked for a better group of sales team to help me finalize my deal. Alanna Austin was amazing to me. She was very helpful in showing me through the various trim options, as I made a decision for the car I am driving right now. She showed a high level of poise, competence, knowledge and compassion during the process. She understood how difficult car shopping could be for a first-time buyer, and she was nice and dutiful enough to help alleviate any stress I had going into the dealership. Ask for Alanna when you need to buy a car, she is amazing! Scott and Paul, the finance managers, were also good to me. They helped work out a good car loan, at the best APR, in order for me not to pay through my nose. That meant a lot to me. Every single day I worked into that dealership left me with so much hope and optimism for the car I hoped to buy. I hope to buy my next car here as well!
Alanna, Paul and Scott at Prima Mazda were fantastic during my MX-5 car buying experience. Would definitely recommend Prima for any future car purchases. They listened to my requirements and responded fairly.
I am not someone who likes car shopping! I get overwhelmed and I don't like to be pressured. After going to 4 or 5 other dealerships (where some of the salespeople would only talk to my boyfriend, even though I was the one buying the car...), I ended up at Prima Mazda and I could not be happier that I did! Alanna came out, introduced herself and answered all of my questions without making me feel an ounce of pressure. She worked within my budget and gave me all the pros and cons of each car I looked at. I am now driving my first Mazda 3 sport with a silly grin on my face :) Alanna, Scott and the team at Prima Mazda were wonderful to work with. The manager even came over and introduced himself and then remembered us when we came back. The personal touch is something sales teams often seem to struggle with, but this dealership has it down. I highly recommend Alanna and the team at Prima Mazda. Thanks heaps!
Wow, wow, wow! As a first time car owner I could not have asked for a better place and team to work with (shoutout to Allana)! They made everything from looking for a car to purchasing a vehicle simple and easy. The service was amazing and they really cared about my needs/concerns. Cant wait to see the friendly staff again. Prima Mazda is the number one choice!
We had a great experience at this dealership, everyone was happy and helpful, I would recommend visiting this location over any other. Ask for Sukhmit, he got us a great deal!
Bought a used Mazda 3 here. Dymytryi was really helpful in showing me cars that fit what I was looking for: not brand new, but not to much mileage on it either. He worked well within my budget taking into account what I would be paying after tax etc. Overall a really good experience and I am happy with the car I bought.
I bought my Mazda 3 last month from here!! Service provided by the staff was so good and fast. Special thanks to Sukhmit and Paul. Got a best deal. Highly recommended.
Alanna and Paul were amazing. They really good at what they are doing. Went there to look around but end up buying one.
I bought my first car here!! Sukhmit and Howard were very helpful, friendly, and patient with me. Got an amazing deal. Highly recommend this dealership for all your vehicle needs!!
We purchased a 2016 MX 5 from Sukhmit and were very happy with the whole experience. We were well taken care off throughout the process. Everything we asked for during the transaction was taken care of. Overall, our experience at Prima Mazda was very good. We would definitely buy from them again.
It was my first time at this dealership and I was lucky I got to work with Alanna. She helped me to pick my Mazda and customized it to my needs. Amazing customer service and they also make sure everything gets done before you get your car. Highly recommended.
Best dealership to go to if you want a friendly, honest, no pressure environment. Sukhmit was excellent in helping me find the car that fit my needs and having everything ready for me on pick up day. Highly recommend! 10/10.
Excellent service at Prima Mazda. Sukhmit Singh was my sales agent and he was knowledgeable wonderful and very helpful. I would gladly recommend him to my family and friends. Thank you Prima Mazda. I enjoyed my experience dealing with you and enjoying my very new and first Mazda car!
I had a fantastic experience at Prima Mazda. I traded in my 2016 Mazda 3 for a newer 2019. Alanna and Howard provided efficient service and got me into my car in 2 days! I highly recommend them.
Great dealership. I dealt with Alanna Austin, she is very professional. I traded in my car and got a used BMW. I had quite a few questions on the car and she patiently answered all of them. I believe I got a fair deal with for my old car. The car is running great. It's my wife's dream car. Thanks a lot Alanna
We’ve been loyal customers to this location for over ten years but this last little while the service has been declining, maybe because management has changed. Our most recent visit last Saturday was for basic service and wheel exchange.
When we arrived to pick up our car it looked dirty even though they wash it every visit. It wouldn’t start because it turned out the battery had been completely drained because a technician had left the lights on once they discovered the drivers side headlight needed replacing.
They recharged our battery and recleaned the car and we went on our way. Monday morning our passenger front tire was completely flat. I called Mazda because we had barely driven Sunday and the tires had just been put on; they even mentioned that they had to use extra sealant this year. Mazda said it wasn’t their problem and maybe a nail punctured it.
We went to Active Green + Ross where they promptly fixed the tire (20 mins) with amazing service and said there was in fact a nail in the tire but it looked really old and had probably been there a while; perhaps Mazda didn’t check the tires after replacing them and letting the sealant dry.
Got home and decided to check the headlight that had been “replaced” because I really was doubting Mazda at this point. Turns out, it was still out.
Called Mazda immediately and was told to make an appointment to fix it, no problem. The appointment coordinator never got back to me though. My husband left a message for their new GM Patrick because we hadn’t heard, but he never returned the call. I called again to make an appointment for tomorrow (Saturday) because it’s when I’m in the area (we don’t live nearby) and was told they were full. Explained the situation (we’ve already paid for this repair!) and she went to confirm... again was told they were full for the time I needed.
Explained to the receptionist that we have been long time customers and won’t be returning again, after all of this, and she said “ok” so I said “have a great weekend” and that was the end of that.
So disappointed, frustrated and mad that we’ve paid for services that were not completed, the lack of respect and customer service and the overall mess of a simple service and wheel exchange.
We’ve been loyal customers to this location for over ten years but this last little while the service has been declining, maybe because management has changed. Our most recent visit last Saturday was for basic service and wheel exchange.
When we arrived to pick up our car it looked dirty even though they wash it every visit. It wouldn’t start because it turned out the battery had been completely drained because a technician had left the lights on once they discovered the drivers side headlight needed replacing.
They recharged our battery and recleaned the car and we went on our way. Monday morning our passenger front tire was completely flat. I called Mazda because we had barely driven Sunday and the tires had just been put on; they even mentioned that they had to use extra sealant this year. Mazda said it wasn’t their problem and maybe a nail punctured it.
We went to Active Green + Ross where they promptly fixed the tire (20 mins) with amazing service and said there was in fact a nail in the tire but it looked really old and had probably been there a while; perhaps Mazda didn’t check the tires after replacing them and letting the sealant dry.
Got home and decided to check the headlight that had been “replaced” because I really was doubting Mazda at this point. Turns out, it was still out.
Called Mazda immediately and was told to make an appointment to fix it, no problem. The appointment coordinator never got back to me though. My husband left a message for their new GM Patrick because we hadn’t heard, but he never returned the call. I called again to make an appointment for tomorrow (Saturday) because it’s when I’m in the area (we don’t live nearby) and was told they were full. Explained the situation (we’ve already paid for this repair!) and she went to confirm... again was told they were full for the time I needed.
Explained to the receptionist that we have been long time customers and won’t be returning again, after all of this, and she said “ok” so I said “have a great weekend” and that was the end of that.
So disappointed, frustrated and mad that we’ve paid for services that were not completed, the lack of respect and customer service and the overall mess of a simple service and wheel exchange.
I recently purchased a CX-5 from Prima Mazda. Howard assisted me with this purchase and was very helpful throughout the process. I was in need of a vehicle by a certain date and Howard ensured I had one to avoid having to rent a vehicle. Just a great experience all around from the time you walk through the door, to the time you drive off the lot after a thorough explanation of how the technology in your new vehicle works. Thank you Howard and Prima Mazda!
As a female, purchasing a car for the first time I felt a little intimadated walking into a car dealership alone. My worries were put to rest working with the sales agent, Alanna, at Prima Mazda. Alanna was very helpful and informative without being pushy. I am very happy with my new purchase! Thank-you Alanna :)
Alanna is patient, kind and honest! She found us an awesome Mazda 3. We informed her of our specific requirements and she delivered. Thanks Alanna for your amazing customer service!
Great experience at Prima Mazda! I was out test driving some cars in Scarborough when I saw on AutoTrader a deal too good to be true. I made my way up to Prima Mazda, and though far it was the best decision I ever made. The dealership was clean and friendly. I was greeted by everyone on the floor with a smile and a wave regardless if they were there to help me or just part of the team. I wasn't left to sit waiting long as I had been in some dealerships I was in earlier in the day. Alanna was a joy who showed us the car and processed our sale, with enthusiasm and excitement over the great deal we were getting you would think she was buying the car! In the end I purchased a 2018 Mazda CX-5 at a price I am still blown away by. Scott the manager was friendly and helpful going over the bill of sale and financing. Pickup went smoothly, and when a small scratch was noticed just as we were about to leave Alanna immediately offered to mail a touch-up pen free of charge so I can fix it and any other scratches that may occur. Follow-up call the next business day was a perfect touch to an all around amazing car purchase experience! Highly recommend Prima Mazda and I am very happy with my purchase.
HONORABLE MENTION: Daniel
TOPIC: Mazda 3 2018 Purchase experience
COMPANY: Prima Mazda
Excellent Experience when I bought my vehicle. I was a little hesitant, but they did push me into a beautiful Mazda 3 2018. I knew I got a good deal on this. Daniel here was very friendly and helpful. There was some correspondence that happened between Daniel and I before even meeting. Through that interaction, he was very patient and helped me with answering a few questions and breaking things down for me. This stood out since every other sales rep from other dealerships were not really genuine with their approach. Daniel wanted to know what I wanted and everyone else wanted me to know what they had - big difference! Honestly, I went in to that showroom not having any plan to buy a vehicle that day, I didn't think I was ready. However, Daniel and his team helped me see that it was something I needed to do. I absolutely would recommend them - Daniel specifically - to anyone in the market for a car. They're motivated and eager to help, however - and here's the reason for the 4 stars - if you're on the fence about purchasing, or not sure, or still shopping around, you might feel like you've got pushed into the purchase. For me, it was a good thing, but it was a little too obvious that they wanted or needed to make that sale, again, not a bad thing, but it could be aggressive to the wrong client. But, please, that's not the take-away here - Excellent service, friendly sales team and a great experience. I'll be back to get my next vehicle here. Thanks Daniel!!!
It's a very good car dealer cheap. The service is very good and the have some very good package and financial option. I looked couple of cars and I really enjoyed the featuring and their shape. Eventually I'm driving a Toyota Camry but I won't mind switch for the 2018 Mazda.
I found my 2015 Mazda CX-5 online at Prima Mazda. I drove 2 hours to buy this car and I would do it again for sure. For a major purchase for me, this was the most effortless, worry free transaction I have ever had. Vince was wonderful with fast, accurate communication and walked me through every step of the way. On the day of my pick everyone was super helpful, friendly, and welcoming. I would recommend Prima Mazda to everyone and I would definitely buy there again.
My Husband and I are thrilled with our 2015 Mazda CX-5 GT that we purchased from Prima Mazda. Our Sale Rep, Alfred, gave us great service and worked out a fantastic deal on our behalf. Prima Mazda’s staff (special mention to the Receptionist and Chris) were helpful and courteous. We felt that everyone was genuinely interested in making this the best vehicle purchasing experience for us. Their care and attention to detail extended to taking a lovely picture of us in front of our new vehicle and then mailing that as a thank-you card with a small gift the following week.
We have no reservations in recommending Alfred and the rest of the Prima Mazda staff.
From the day I went into the dealership and also bought my car the experience has been second to none! Friendly, helpful, honest. I recommended Prima Mazda to friends who have also bought there...with the same happy experience.!!! Today I went in for service of the car...the first oil change. Everyone was nice and helpful and the service was very fast and reasonable. I think they are the best!!
I came into Prima Mazda to look at newer Mazda's and also to trade in my 2006 Mazda3. I received amazing customer service from all associates but especially from Annie. She was very helpful and looked after my boyfriend and I throughout the whole negotiation process. Prima's prices were great and the customer service were outstanding.
HAVE BEEN DEALING WITH HOWARD SPIGELMAN FOR YEARS ,AND HAVE FOUND HIM TO BEEN A GREAT HELP IN GETTING ME INFORMATION ON A NEW CAR.
HIS KNOWLEDGE REGARDING ALL FACETS OF THE CARS WAS THE BEST.
I VALUE HIS LOYALTY AND HAVE MADE A FAST FRIEND. I WOULD RECOMMEND HIM AND THE DEALERSHIP TO ALL MY FRIENDS IF AND WHEN THEY DECIDE TO
PURCHASE A NEW CAR.
I recently bought a 2014 Mazda 3 at Prima Mazda and the service was excellent. From the sales representative I dealt with (Alfred), the Financial adviser and the atmosphere itself was just welcoming. You don't feel like a stranger when you walk in nor you feel like one when you leave. Everyone is very social and are their to help and assist you in making the right decision. Overall, I feel the service you get from Prima Mazda is a memorable one, whether it be your first car or your second, it's an experience I think everyone should get.
Prima Mazda was by far the BEST customer service experience I have had at any dealership. Vince and Rui were great throughout the whole process. They were knowledgable and made sure i was comfortable and happy leading up to and after I picked up my brand new CX5. I would highly reccomend Prima Mazda. Customer Service leaps and bounds ahead of the competition.