Horrible service dept, staff doesnt know what they are doing , some of the worst customer service I've encountered, manager wouldnt address me as I wasnt asking for a discount but wanted to address a service person and safety issue, was told they couldnt be bothered, would never go back
Great experience. Rebecca helped on the full process of the purchase. Very professional and friendly.
I had been looking at several different vehicles to purchase and had attended numerous other dealerships, including other Mazda dealerships in the area. I was beginning to get discouraged as I had been lied to and treated unfairly. I was ready to give up on buying a new car, when I was put in touch with Alfonso at Forbes Mazda. He was able to turn what had been a negative experience into a positive one, through his honesty, ability to address my concerns and answer my questions. In fact, the entire team at Forbes Mazda was beyond friendly and was always willing to assist. I am extremely happy with my brand new Mazda 3!
We were connected with Nathaniel Stephenson and had a really fantastic experience. It was the first time I actually felt like I had a connection with a car sales/service person. No pressure, good listener and very personable. Highly recommend working with Nathaniel!!
Was a good place when you go to buy cars from them, the services after that keep getting worse and worse. I don't know about all the other positive reviews on here. Would recommend getting oil change or car service done in other places, you can save money and you get better service than this heap
Walked into Forbes Mazda looking at a Cx5 GT Turbo and had the opportunity of meeting one of the most genuine guys I've ever had the pleasure of dealing with. Mr Nathaniel Stephenson leaves a lasting impression no matter what. One of the most helpful and honest guys with the dedication and work ethic that surpasses expectations. If you have a question, concern or unusual request he'll get the answer even if it means turning every stone possible to do so for a customer. His timely followups and attention to detail is amazing! Thank you Nathaniel for just being you man! Would definitely reccomend him for a car purchase even if you've got to commute to get to the dealership. 💯
Good experience ever time I visit. Customer service. A+
Very polite, the team at forbes waterloo mazda doesn't try to up sell you on anything, that doesn't need to be done.
Fast reliable and and always gets the job done.
Excellent customer service. They have new and used cars for good prices. Highly recommend their service.
Spoke with Kevin over the phone, he was extremely helpful at finding a solution to my service problem, and even though the part I was looking for was out of stock, he went above and beyond to help me figure out a solution
Excellent experience with salesman SAL, i’m very happy with car.
However, their finance manager, Stefanie Moroz is misleading, confusing and unprofessional in her practice. She made every step very frustrating and difficult to understand.
As a result, my credit score dropped due to mistakes made by Stefanie, because she lost my first application and have to submit the new application and i was penalized by the bank because of her. Moreover, No compensation was offered to me regarding the same.
She also offended me because of my immigrant status, as she undermine my status. I shouldn’t have to remind her that, she is also the immigrant to this country.
Overall, i was very happy with the sales service and product. However, the experience with financing left me overwhelmed and unsatisfied with her work ethic.
I would recommend their manager to retrain her or to hire a new finance manager, for the successful growth of your business.
Thank You
Garvit..
I purchased a used Mazda 6 from Forbes about a month ago, and was impressed with their professionalism, service, and the pricing. Sal was a pleasure to work with and he made sure that I had all the information necessary to make my purchase decision, rather than trying to pressure me into a sale. We worked out what I felt was a fair price, and he was accommodating to some of my other requests as well - such as taking the vehicle to an independent garage for an inspection. Additionally, even after he had made the sale - Sal still took the time to make me a video demonstrating all the features of the vehicle , which was a nice touch and beyond my expectations. All repairs were made at Forbes' expense, and the vehicle was as close to "as-new" as I could have hoped for when I picked it up. Unlike some other dealerships that add 'admin' or 'registration' fees onto the final invoice, the overall price paid was exactly what I agreed to. Overall I am very satisfied with both the car itself, and the experience I had with Forbes. Highly recommended!
Amazing service, John from parts went above and beyond for us. Have been looking for roof racks for my 2016 Mazda and he tracked them down and brought them out to my car so my infant didn't wake. Great customer service, strongly recommend them!
Very good experience with the salesman Luke, very kind with excellent communication while purchasing my new car. He went out of his way to make my experience pleasant. I would recommend Luke if your looking to purchase a Mazda.
Samantha Smith in the service department is great and went above and beyond to make sure my vehicle was fixed in a timely manner and kept me updated on the process and cost. Highly recommend!
Great experience. Salam was so helpful and kind.
Wife bought her car here and the people were nice and pleasant until the sales is done. Paid for darker tints and they only did the front and not the back paid for it. They did give me a refund after we tried calling for weeks with no response and no call backs it was very hard to get a hold of them. Kept my summer tires with them and when we switched them out the rims came back not the way they were sent in and looks like they have damage. Having problems with the air conditioner so we called and they say they do not have any record of having a warranty but on the detailed sales receipt it says we bought the warranty. A lot of back and forth feeling very disappointed with this dealer. My wife bought a pre owned vehicle from them I would not recommend to buy a pre owned vehicle from them if you want customer service after the sale.
Fantastic place to work!! I’d recommend this dealership to anyone.
We had a great experience with Rob when we bought out our lease and the service department has been able to fit us in when another dealer couldn't. Its a little futher away but definitely worth the service. Today we even received some cupcakes from them! Thanks for the surprise :-)
Highly recommend this dealership. Unfortunately I wasn't able to purchase a vehicle through them but Sales Rep Cody and Financing Manager Rob was great to work with. Very informative and honest.
Great experience getting our second Mazda CX-5 for Forbes. Sal and the rest of the team there were all very helpful. Thanks again.
Cody helped me lease my first car this past August. He was knowledgable, friendly, personable and great to have as a sales rep. He went through everything with me in great detail and was always available by text message or email to answer any questions or concerns. I will never go back to any other Mazda, or deal with anyone besides Cody, he’s awesome!!
David and Cody are amazing! Genuinely felt like this dealership valued my families time. They're great! Go see them
Cody and David are fantastic sales representatives. I never felt pressured and they only ever wanted what was best for me and my family. Definitely recommend them to anyone looking for a new vehicle, I love my new Mazda
Cody was great! He made the experience of buying a car easy. Cody was friendly, honest, professional, and very knowledgeable. At no time did we feel pressured to buy. We are very happy with our Mazda 3. If you are in need for a new Mazda, we recommend that you go see Cody at Forbes Mazda.
Huge thank-you to Sal and Rob for going above and beyond with genuine, next-level customer service! Both gents were friendly, knowledgeable, attentive, and made me feel like a welcome, valued customer at Forbes Mazda. I couldn't be happier with my choice in vehicle, in large part due to the wonderful experience I had working with Sal and Rob. I am so appreciative of all the effort the team put in to making my car buying experience a great one, and would certainly trust the lovely people at Forbes Mazda with my business in the future!
We bought the Mazda 3 (2019) from Forbes Waterloo Mazda. Cody Cloutier guided us extremely well. He was super friendly and made the whole process convenient for my wife and I. It was our first car in Canada and we are glad we went with Mazda :)
We had an excellent purchasing experience. So far we've had no issues with the car so I can't comment on their service after purchase. We both love our Mazda and I'd recommend Forbes to anyone.
Cody Cloutier is an awesome sales agent. He is so professional and friendly. He showed great patience and I've had a great experience buying my car from him. I would definitely recommend him and this dealership.
Great service! Cody helped me out through my indecisiveness and was willing to go the extra mile just to make sure I had the car of my dreams. Staff are very friendly and welcoming, have already recommended people to go to Mazda Waterloo and to go see Cody he was a great help!
Cody Cloutier was a fantastic sales agent. I went in last May to look at picking out my very first car. I knew what I wanted and Cody was there to provide all the answers to my questions. Within 5 days of meeting with Cody, I was driving home in my new Mazda 3Sport. I couldn't be happier with the service I received.
Thanks again Cody and everyone at Forbes!
Cody is great. He follows up and is honest and friendly. He is very genuine. I have enjoyed working with him over years and would actually recommend him if you were looking forna good and decent guy to get a car from.
This I the worse service in all ontario, I bought a used car here for 30 000 cad also I bought the I Select insurance that they ofer for about 3000 cad. One month after I got my car, the parking lights dint turn off...the toke my car in and it toke almost fourth months to get fixed. Now my A/C doesn’t work anymore I’ve try to get it fixed because Im covered by The I SELECT insurance that the y sell there since before summer And It have been imposible to get it. All they say is “we’re working on it to get the parts” thats the only answer I get from them. DONT BUY ANYTHING HERE THE AFTER SALE SERVICE IS TERRIBLE... if someone know an authority that I can complain about it that will be appreciated!
I stopped in to check out a pre owned vehicle which had sadly been sold already. Tiana greeted my toddler and I, and despite knowing that we would not be buying, was super friendly and toured my daughter around, even getting her a little cup of water. This dealer is top of my list when it comes time to do new car shopping.
Unfortunately I had a very negative experience in the service department recently. I brought my car in for new rear breaks and also asked for a battery check. They called back with all the pricing (emitting the pricing of a battery check) and also recommended I get my front breaks serviced for $120. They said my front breaks were getting worn and sticking. They didn’t know at that time that my father, who is a recently retired mechanic, had them fully replaced one month ago and they were in pristine condition. When I got my final bill I noticed I was charged $60 for a battery check, this is after already spending $600 on rear breaks. If I knew there was charge for this I would’ve declined since Canadian tire checks this for free. Also $60 dollars for a battery check is beyond ridiculous! Since I do not know a lot about cars I fully trust my mechanic to make recommendations for whats best for my car and not for unnecessary services (like servicing my newly replaced front breaks). I felt taken advantage of and have no trust for this dealership now. I was not originally going to post this review but after sending them an email 3 days ago with no response I felt this was necessary and a warning to others who want honest service.
The woman who spoke to us and arranged the test drive was excellent. The new 2020 Mazda 3 Sport is a very nice car but I need 2 more inches of leg room.
Couldn't be happier with my experience with Forbes Waterloo Mazda. The sales team was very helpful, and met our needs perfectly. I'd definitely recommend Forbes Mazda to anyone looking for a vehicle.
Sales person Latiye was super friendly and the sales manager Mike Baker was great as well.
We purchased our Mazda 3 in August and the service was fine, similar to what we experienced at other dealerships when we were shopping. Our sales associate was helpful and friendly. When it came time to buying snow tires, however, they wouldn't honour the price I was quoted for the same tires from the competing Mazda dealership in town - despite having purchased my car from them. When I questioned that, they attempted to put down the other dealership rather than remain professional. I was not overly impressed and went elsewhere.
I've had nothing but great things to say about Forbes Mazda. The people are friendly, will do anything to make you comfortable, and have always made me feel welcome. I would always recommend to friends.
Great customer service..bought out car and was easy and sales people know their stuff.
Just purchased my new Mazda from this dealership. The staff here are very friendly, caring and helpful. They made me feel like a valued customer. Big thanks to Latiye and Rob!
I bought my 2018 Mazda3 in March 2019. It's a great car and I asked and received amazing service at this dealership. I specifically wanted to purchase my car this dealership due to positive online reviews. Cody (Salesperson) was helpful in explaining specifications of the car and helped me through the entire purchase process. Joe (Manager) is very helpful and understanding and certainly works to make each customer interaction a wonderful working experience. I would definitely recommend this dealership and will certainly visit for my next car purchase.
Bought a used 2010 Mazda 3 back in January. Sales staff were on point, including the sales manager. Just took it in to the service department today as I was hearing a clanking noise. I had bought the extended warranty and was already pass due on the standard warranty from the dealership, issue was fixed same day I would have had to pay a $100 deductible but they took care of me and told me I didn't have to pay it this time due to the circumstances. Pretty great experience so far. Will definitely update if anything changes :)
Tried them for the first time for a routine maintenance as we recently moved to this area. Was not happy because they quoted one accessory 30 dollars higher than what it should be. I corrected them and reported this during their follow up surgery and they dealt with this issue very professionally—offered a free maintenance. Will definitely go back.
We went into the dealership to inquire about Apple play installation and was greeted by David Rogowski, sales and leasing consultant, who explained the procedure. He offered to help us link our phones and also helped us adjust the settings to receive text messages. I have owned my Mazda CX-5 for 3 years and never knew that the car had this capability. He spent time with us and determined that the Navigational system was also needing attention. He assured me that he would help to resolve this as well. We so appreciate the excellent customer service he provided.
I usually go to this location to buy parts for my mazda or anything in generally. Parts manager is great to deal with and will go over and beyond to make sure you're happy. Usually talk to the staff and all with no issues. This last visit went to go pick up some stuff from parts and was there for around 20 or so minutes talking to the staff and the service manager comes up to me and says you're welcome to leave at anytime. I think thats just plain rude.
After much on-line research about new cars and their reviews, we headed to Mazda to check out the sporty CX-3. Carson Brown helped us find the perfect car!! Great friendly, knowledgeable staff and great service, without sales pressure. Our first Mazda and we love the ride and feel! 🤗
Chuck and his team at Forbes Waterloo Mazda showed a great deal of professionalism, openness and attention to detail during my visit.
Rebecca always held door open and offered a drink while waiting and always tried to make the wait as short as possible. Very knowledgeable, friendly and always made the car buying experience a good one. I have purchased 3 vehicles through Forbes Mazda, the service and sales staff are great to deal with.
We travel from Tavistock to buy cars at Forbes Waterloo Mazda from Rebecca!
Service is good. However as someone who works standard 9-5 hours, it would be nice if either the service department was open late more than just one day or if the shuttle ran late on Wednesday.
We are extremely pleased with the whole experience at Forbes Mazda. We purchased a 2007 Mazda 6 that was nicely presented to us for test driving it was clean and ready when we arrived * warmed up* , Mike Baker was friendly and patient with us going through the deal. Rich Parsons was pleasant to deal with but most of all I have to offer two thumbs up to Alfonso Capriglione....he has been the one who has gone above and beyond with service always a smile and willing to do what ever is asked of him, he couldn't do enough to make us happy! This guy was great to deal with, highly recommend him. I hope that Jason reads these reviews because he needs to know that this employee offers service that isn't always found these days...but you will find it at Forbes Mazda.
The Waterloo Forbes Mazda dealership is human-sized. They have a convenient location and are always ready to help. I've only had good experiences so far there, and am a happy customer. :-)
Bought my car here about 9 months ago which went very smoothly. I've gone there for all my regular oil changes and service needs and although a little pricey compared to other shops, you are sure that the job is done right. Courtesy shuttle is a great service, with friendly drivers.
Making an appointment for any reason is always as easy as a single phonecall