Great people to do business with. Everyone is so friendly and helpful. I highly recommend purchasing a new or used vehicle at Palladino Mazda. Excellent customer service here!
I bought a car here no problem but if you need help with any information good luck. I’ve called multiple times and left a message without getting a call back and when I did get an email back there was no useful information. So if customer service is important to you I would look elsewhere.
Dishonest....Watch Out. They lie to try and upsell you on services you don't need by saying 'their technicians have examined your car and recommend the following be performed based on car mileage and wear". This is a lie because I checked their recommendations based on Mazda and the recommendations weren't due for 10,000 kms or more, OR the 'worn' items to be replaced were new because I recently replaced them myself. They also won't tell you that the additional services you agreed to are not part of the set Mazda service you specifically asked for, nor do they give you the price until after the work is done.
Requested Service cost $250. The upsell if agreed to would have been $800.
This place is okay when you buy something from them but that's it after you drive off the lot forget about good service
We took our vehicle back that we purchased there to have it serviced and looked over. I think the mechanic that looked at our vehicle was just plain lazy.
He filled out a check list but did not actually check the items on the list.
How do I know you ask?
Because I went through his list and noticed a few things that weren't done.
Here is just one example, cabin air filter was checked off as good...only problem with that is there was none in the car
Good customer service just need to make trade in more affordable for people especially on do it your self cars
Amazing service and friendly staff. Great place to purchase a new car.
Just bought a pre-owned car from Matt Dumontelle. Absolute great experience: professional, friendly, and most of all no BS! No haggles or hassles. Gave me a great price on my trade-in and made the entire purchase easy and convenient. Called on Wed night about the car and on Thurs was driving it home. No pressure on warranties or add-ons. Friendly staff throughout the dealership as well. I think it is important to recognize great service when it happens! Thanks Matt and staff.
Saw an ad with a vehicle I was interested in so I dropped in to take a look. Met Alex in the showroom and he let me take it for a ride. Loved it but I was debating between this coupe and the sedan model. I went elsewhere to try a sedan but ended up preferring the coupe so I went back. Alex let me take the coupe overnight before making up my mind. When I returned it I was ready to buy it. We sat down and worked out the details that left me walking away a proud new owner. Want stress free car shopping I highly recommend talking with Alex.
They have been accommodating through out the pandemic and providing loaner vehicles while you get service done
Outstanding customer service! I ordered a part online and was contacted by their service staff to confirm I got the right one for my car. They verify all parts orders against your VIN to ensure it's correct. Parts staff were great to deal with, going the extra mile to assist.
Although I didn't end up purchasing a vehicle from here, I wanted to commend Alex Gunn on a professional, well-presented car shopping experience. He's been in the industry awhile and his product knowledge was an asset as we did a thorough walk-through of the vehicle. Judging from the reviews some of the sales people can come off as pushy - Alex was nothing of the sort.
Everyone is awesome at Palladino Mazda, what an amazing team!
We just bought a 2021 CX30, sold to us by Matt Dumontelle.
Matt was phenomenal to deal with, answered my texts after hours, gave me honest and to the point answers, and most of all wasnt at all pushy to sell me a car.
We love the car so far and definitely recommend this Palladino Mazda.
I had to order parts from this location, even though I am on the west coast. I think her name was Meranda in parts. Incredibly helpful. If I lived in Sudbury I would buy a new car there just because of her. Fantastic over the phone service!
This is the best service I have received in years!
Original salesperson didn't know or outright lied about vehicle features just to get the sale(too common these days). Car was good until the rear brakes started to go. I replaced them 2 times in 100,000kms and then found out about a known issue with the rear electronic parking brake calipers. The dealer and mazda canada refuse to acknowledge the problem and have blamed it on "rusty brake pins". see TSB #04-005/17. I have filed complaints with the BBB and now would like to warn everyone about their poor practices. I've owned mazda vehicles for 20 years and this experience has turned me off mazda forever. Don't buy. Also, the quality of their vehicles just isn't there anymore.
These guys go the extra mile to ensure customer satisfaction in service...no hesitancy in recommending them!
friendly and professional staffs
(Until your car has problems)
There were some disappointed moments, but they are getting it done.
Josh was a pleasure to work with, and we love our new car!
I have been servicing my Mazda here since 2014. Always friendly service. When I see the service staff or manager around town, they know me by name and remember my car model and year. They somehow remember what service happened on my last visit, without looking it up. They have sometimes thrown in a full bottle of wiper fluid with an oil change. Comprehensive service that I trust.
Even though I don't own a Mazda, I have been dealing with Tyler for many years when buying tires for my car & my wife's car. I have recommended my friends to go see Tyler before they purchased tires.
Before my last tire purchase, I went to the Toyota dealership (we own two Toyota's), but they could not match the deal I received from your dealership.
Whenever I go to the dealership, I am greeted by name by Taylor in service and Tyler always makes an effort to come over and say hello.
Last year there was a mix up with my summer tires & Tyler corrected the situation, much to my satisfaction.
It would be easier for me to take both our vehicles to Toyota for oil changes & tire rotation (winter/summer) twice a year, but am committed to Palladino Mazda when it come to my tire maintenance.
All you need now is a new . . larger . . more efficient dealership.
Dennis L. Kennelly
Sudbury
p.s. I'd look good in a new MX-5 as I drove by the Toyota dealership ! ! !
Wife and I went into Palladino Mazda to test drive a CX-5 on the weekend. The sales staff are knowledgeable about their products and the vehicle itself was very nice, but that's where the positives end. We had told them ahead of time that we were not planning on purchasing a vehicle that day. That we are still deciding on what we want to get and just wanted to do a test drive and get some prices so we can compare with competitors. Sales staff was super pushy asking about how much per month we want to pay and what we are putting down and if we are trading in a vehicle. I told them repeatedly I didn't care to discuss financing at this time and that I just wanted to know the total price of the vehicle. They continued to be pushy and then made my wife and I sit there for 30 minutes (not an exaggeration) before they came back with the price of the vehicle we test drove. The experience was bad enough that it even soured me on the vehicle itself, which is sad because I really like the CX-5, but just don't wanna deal with Palladino at all. If my wife and I do decide on getting a CX-5 it will probably be from somewhere else.
I've owned 7 Mazda in the last 20 years and have been dealing with Mid City Mazda for most of that time. Since it's been taken over by The Palladino Group, the prices went up and the service quality went down. I recently purchased a used Mazda from there and during the test drive, there's a piece that came undone which was suppose to be fixed before I purchased it which it was not.
My wife and I traded in our 2014 cx5 (which we both adored) and got ourselves his and hers vehicles
Service was great. These vehicles are mazdas #3 and #4 for us. Never disappointed. See you in 5 years for an upgrade on the mazda 3
The friendly staff , attention to detail , and excellent product
far exceeded my expectations. I will make my next purchase
with Palladino Mazda,
Thank You Josh for all your help.
Went in because my car had check engine light and AT light on. Staff was informative and helpful. No work done yet but I felt like I was in good hands
They were holding my license plates for a few weeks and ended up giving them to another customer, which is not allowed, so they went to the MTO and de-registered them. I was never informed of this and they still haven't payed me back for me having to purchase new plates.
I recently went to get my SUV serviced. What Amazing customer service. So happy some places still have great experience. Great work guys keep it up.
Did a fantastic job on my oil-change, suspension work, and even helped me find some great tires! Answered all my questions! Best service ever!
A big thank you to Evan Haferer. I bought a new Mazda 3 last summer but my heart was set on a Mazda CX5. I went in Aug .2019 to speak to him about upgrading my car. Evan came through with a beautiful silver 2019 CX5 with all wheel drive that I wanted living in the country. There was absolutely nothing wrong with the Mazda 3. I just always wanted a CX5. Again the team at Palladino Mazda was amazing and treated me like family. From Jade in finances, to Tyler in service, to Evan in sales. I LOVE Mazda so much I even have my husband's car serviced here as the customer service is the absolute best. Thank you, Evan, you are so professional, knowledgeable. You are never pushy and you really know how to listen to make a deal happen. You make me feel relaxed buying a car. I love how there are so many women working at Mazda. AND I am never asked where my husband is? This is a big one as some car dealers still are very condescending towards woman who purchase cars alone. Thank you Mazda, Sudbury On. Love the products, love the service, love the family feeling!
would have been 5 stars if the windshield had been changed it has a large stone chip and is all pitted.
otherwise it was an excellent experience all round.
Professional, friendly and knowledgeable staff.
I am always met with kind and well trained staff members who are always helpful. They let me know exactly what to expect for maintenance service on my vehicle. I am informed immediately if something needs to be done concerning repairs. My Mazda 3 runs perfectly and is treated with the respect it deserves.
When my car was in for a longer then usual 3 to 4 hours in the shop. The service manager Tyler let me drive a new clean Mazda x5 for the day.
Good dealer! Nice people, they really care about their custmers. I'm completely satisfied!
I consistently experience timely and professional service. Customer service is excellent and complimentary courtesy drivers are a great assist. I extend my appreciation to all staff, particularly those in the service department with whom I interact more frequently. Thank you for your continued kind assistance.
Reduced my rating. The service department deserves the 5 stars for the service they originally provided me. The sales department however does not. Decided to trade my older vehicle in and buy a new Mazda 3. Being this was the first time I was buying a new car I was very excited and the buying process went well, (Shyla and Jason were great) until I picked it up. I had a multitude of issues and had to bring the car back multiple times to have corrected. (Things that shouldn't have passed any type of quality control) This left me very dissapointed and turned my first buying experience into a negative one. I was told that they would do "something" for me for all the troubles. After a couple of weeks I didn't hear anything and had to follow up on my own to find out that I have 2 oil change certificates that were sitting on the sales managers desk for me to pick up. I would like to point out that they are dated and I have to use them within a year. Minor detail but just another thing that I found odd. I am absolutely in love with my new car, I just wish that my buying experience would have been better.
Once again, Palladino Mazda came through for me ! I live 3 hours away but when my purchase needed work, I had it towed to them and they took care of the rest ! The Service Manager even met me for a Sunday pickup when the repairs were done. What a great team ! Thank you so much ! 😊
Loved the experience. Knowledgeable sales staff. Love my car.
Really enjoying my new CX-5! Very happy about the purchase. The process was easier than I expected as this was my first ever brand new car purchase. Thanks to Shyla and Jade for answering all my questions and making the process fast and easy! I was able to purchase Monday and pick up that same Wednesday!
I had my winter tires replaced and an alignment done. The steering wheel was not aligned properly after that alignment and I called and was told to come in tomorrow and it will be taken care of and it was. Very satisfied with the service I receive at Palladino Mazda.
Great customer service from this dealership, I had to replace my drivers seat and they lent me a loaner car while they fixed it, a month later I had problems with my E brake, they got me in the next morning and finished shortly after, topping up my windshield washer fluid and doing an inspection. Super helpful and knowledgeable, would definitely recommend!
I've been a loyal customer since I bought my vehicle and have not had a negative experience at Mazda. Any minor issues are quickly resolved, and the service staff are always very easy to deal with. I'm really happy with my Mazda, and the service too.
I recently purchased a used Mazda 3 from Palladino Mazda and I had an AMAZING experience. I found the car online and Palladino had the best price in Ontario for the car I was looking for. Kyle walked me through the process and offered the best service I have ever received. I knew exactly what I wanted and he was never pushy but was very informative and helpful when I needed it. Jade arranged my financing and did a great job, taking care of all the small details so I just had to pick up the car and drive. I HIGHLY recommend Palladino Mazda and their team if you are in the market for a used vehicle
Marco was a great and honest sales person! Jade made everything clear and easy to understand. The whole experience was very enjoyable. 10/10 would recommend to a friend!
I had android auto installed in my Mazda and It was an excellent customer experience. When I picked up my car it was really obvious that these guys don't cut corners when it comes to making their customers happy, very professional service. I'm thrilled with the job they did. Big thanks to Tyler and his team!
Palladino Mazda made me feel like just a number ....
.... and that number is “1”. My dealings with Palladino have been nothing but superb. From the patients and helpfulness of the sales and management staff during my purchase, to the advice of the parts team for the purchase of add-ons.
Most recently, I received correspondence from Cindy, Mazda’s service appointment coordinator reminding me of my schedule you’re going maintenance. What a nice gesture! Upon arriving, I was even agreed it in person by Tyler (through whom I purchased my vehicle) congratulating me on my car’s month-iversary with a hearty handshake.
I’ll tell you, when a large company takes her job seriously, goes over and above the clients expectations to uphold their end of the bargain, not only does it make working with them for breeze, it also makes you eager for the next time. Palladino, you are number one in my books. Kudos to your choice and team members. They make me feel like I’m talking to family, and not just an establishment.
Every visit to Mid City Mazda has been excellent! From customer service, to the service department, to the waiting lounge I've always been extremely pleased :)
Been bringing my rx-8 here for a few years now. They supply a full service for a decent price and always look over my car giving me an overview of wear-and-tear. Had one (minimal) issue that was an honest mistakes that they took care of immediately.
They are also very accommodating to a broke student like myself when I cannot afford to pay for all their services, they still feel necessary to give me decent prices for work/parts and prioritize necessary work to things that I can take care of myself.
Also, they do not patronize me for driving my rx8 all winter...
Been bringing my rx-8 here for a few years now. They supply a full service for a decent price and always look over my car giving me an overview of wear-and-tear. Had one (minimal) issue that was an honest mistakes that they took care of immediately.
They are also very accommodating to a broke student like myself when I cannot afford to pay for all their services, they still feel necessary to give me decent prices for work/parts and prioritize necessary work to things that I can take care of myself.
Also, they do not patronize me for driving my rx8 all winter...
Been bringing my rx-8 here for a few years now. They supply a full service for a decent price and always look over my car giving me an overview of wear-and-tear. Had one (minimal) issue that was an honest mistakes that they took care of immediately.
They are also very accommodating to a broke student like myself when I cannot afford to pay for all their services, they still feel necessary to give me decent prices for work/parts and prioritize necessary work to things that I can take care of myself.
Also, they do not patronize me for driving my rx8 all winter...
Rx 8s are summer cars not ment to be driven in winter