Finance manager Heeral Shah slipped in several charges into the final agreement after telling me he'd be giving it in for free. Had to get Mazda Canada involved to refund an extended warranty as he basically said "too bad, you signed it".
I am writing this because I am a driver by profession and have an adequate amount of knowledge and information when it comes to vehicles.
I took my Mazda CX5 which is two years old and has 40,000 km to Agincourt Mazda for an oil and filter change. I take it to a dealership for service to maintain the warranty. It was my first visit to this dealership. They took advantage of the mileage to offer a scheduled annual maintenance even though I refused it at first.
What I learnt is this: At Agincourt Mazda, they call visual inspection of the essentials, like washer, coolant, steering and brake fluids and disc brake inspection plus an oil and filter change, scheduled annual maintenance and charge you 264.95, 205.22 of which is labor, plus tax 306.35. Something that could have lasted maximum 1 hour, lasted 2 hours for the price of the labor.
I got two cars. My own mechanic does not charge a cent for labor for the above service! Only the price of oil and filter. Agincourt Mazda, if you don't know what annual scheduled maintenance is, please refer to Owner's Manual, section 6-9 to learn more. They also gave me an estimate of 769.30 for my next oil change.
I certainly won't recommend this dealership for service to any friends, acquaintances or anybody else. Please be careful if you go to this place. I found it dishonest to do this to people at this time of Covid 19 when people count on a cent for other essentials!
We purchased a new 2019 Subaru Crosstrek Limited from Markham Subaru at 9401 Markham Road. Our salesperson, Roger C. was a pleasure to do business with.
Had a really wonderful experience in getting my first car. The service was outstanding even in the covid-19 crisis. Everything was through online and over phone and even delivered my car to my home. A special thanks to Saad, who made my first car buying experience this wonderful.
I received so much support and help when making the decision to purchase my new car from Agincourt Mazda. The staff was always so friendly and willing to answer and respond to all of my questions. Thanks so much!
Purchased my first car at Mazda Agincourt recently, with the help of Julia from sales. Really appreciated her friendliness, patience, and knowledge on the cars. We went through different purchasing scenarios and had thorough discussions before arriving at a decision, and I couldn't be happier with the outcome! Thank you!
Went for an oil change for my Mazda and it was a warm environment meaning the high level of customer service they offered. My oil change was done in no time. Didn't have to wait very long. Lounge is relaxing to be in, offered tea and treats.
This location is amazing. I was double thinking buying a car this year because of a bad experience I had at another dealership but with their customer service the choice was clear. They made everything very clear for me and helped guide me through how to use the features in the car I was interested in and also did everything I asked of them. I would love to give a thanks to Saad and Julia for their help and for going the extra mile for me and my family. We love the new car and appreciate everything.
I originally went in to purchase a used Chevy Volt and ended up purchasing a brand new Mazda 3. The sales representatives were very professional and patient answering all my questions and going through the calculations with me to stay within my desired budget. Overall a good experience I had with my purchase, I am very happy with my vehicle.
First time buying from a major car dealership and the best experience I've had with buying a used vehicle to date. I've bought from used car dealers and always left feeling like I did not get my full money's worth, but I was very happy with my 2015 Mazda 3 GS.
The staff are friendly and Heeral, the finance manager, took the time to walk me through the deal and make sure I understood what I was purchasing and why. I am a loyal Mazda fan and would buy from this dealer again.
I saw a car advertisement posted on autotrader for a 2013 Mazda GS Sky and reached out to the dealership to inquire. the car was still available and after some questions I gave my deposit the next available day and submit my information with a credit app and pay stub. I was told my income stream is too low for a $6,231 car. I have been approved for much higher locally (I live in Windsor, ON having the car delivered). Both a new car and $16,000 car and turned them down due to higher interest rates than what I would have liked. Point is my income stream is too low is what I was told and was asked to re submit a credit app and give information about a job I worked not one, but TWO years ago. I can assure you I have kept no pay stubs from two years ago, let alone the two references they asked me to provide... Personally, I've never heard of a dealership requesting REFERENCES to finance a car. Although the sales person did accept two references from my current job. Again though, I've never had to provide references to any other dealership so I really don't know what that's all about. I messaged the sales person for an update today around noon, with no response and I called the dealership around 4:40 pm to ask what was going on and the guy on the phone said they would get back to me in half an hour, the last call I got was right before they closed at 5:59 pm, you cant make this up. I will give them the benefit of the doubt and see what happens when I can contact them tomorrow or Monday to see what the hell is happening considering my credit was ran on January 22, 2020 and is "still pending" from the bank... This one star rating is based off this experience thus far and will be spreading word locally and to friends in Toronto to approach this dealership cautiously and with references from their previous and current job if they are looking at financing lmao you really can not make this up.
If I had an option of giving no star then I would have given that for this kind of service. We went there looking for a Mazda 3 sport for my friend who is determined to get a car as soon as possible. The sales executive was welcoming but one of the managers talk something to her and she just came and said to us that he can only get the car with a down payment. They didn’t even care to sit or quote for the car. They don’t even care what is the credit score. All they did was some discrimination and just arrogant customer service. Worst Mazda dealer in Toronto. Zero percent recommended.
welcoming is awesome,customer service is very kind and nice, they make feel like king, but when you had problem they change there face totally. So guys stay away from them. Bottom line They are thiefes with nice suits.
I would like to say thank you to all the staff especially Kevin's exceptional service. I have been a family of Agincourt Mazda for a while now. I would recommend people to come and visit this place.
Thank you again!!!
Worked with William to get a great deal on a new Mazda CX-5. He was helpful throughout the whole process and knowledgeable of all the features of the car. He was also very patient with my wife and baby as well. Great experience!
Willian Sun, my sales person, and the whole Mazda team, were the utmost professionals during the whole purchasing process. No pressure sales tactics, prompt communication and delivery date ahead of schedule are just some of the experiences I had at this dealership.
It has been a week since I sent my car in for repair at this location. I have been calling them to get an update since today morning and the repair shop isn't answering; neither is the reception, nor is the Sales person who sold us the car. All I need is an update as to what is happening with my car. They have kept my car for a week now and have refused to even give me a rental. Terrible experience. Can someone please give me a call back. I need an update on my CAR!!!!!!!!!!!!
I wish I could put zero stars. I was on my way to buy a car. I called in the morning to confirm my appointment at 4 pm to purchase the vehicle. It took me almost 2 hours to drive to the dealership only to have Noel Diego the sales rep call me at 3:50 to tell me they sold the car. I requested to speak with the Sales manager called Joe Kim. He was as useless as Noel. Think twice about buying for this horrible dealership. I will never buy from this dealership group ever again. And Mazda just lost my company fleet of 25 cars since I make the deals for my company.
By far one of the best dealership experience I've had! Special shootout to the GM Paul Chun for being so awesome! If there's anyone that can help you with your financing needs, regardless of your credit, it's HERE at Agincourt Mazda!
I bought a used car from this dealership and had an issue with the touch screen on the dash. Booked an appointment to get it looked at and no questions asked, they replaced the whole unit right there on the spot. I was able to kick back on a leather couch watching tv drinking complementary beverages. The advisor kept checking in with me to make sure everything was ok. Great service!
We had a really good experience when we purchased our car from this dealership, warm welcome and great customer service. However completely different experience when it comes to their service department. At first we were offered shuttle service when we went for oil change but it didn’t take too long to reveal their true face when we declined additional services. Sleazy vibes.
Had an absolutely wonderful experience buying a used car here! Thank you to Saad our sales guy for being patient and not pushy, and to Kevin and Manny in service for fixing everything. People take note, not only do they sell new cars, but they offer really good terms on used cars (for those like me who want piece of mind!) We bought an older Mazda 5 for our growing family, and I specifically picked this dealership for their leading edge warranty coverage (30 days comprehensive/90 day powertrain) on used cars. We had some issues after taking the car home, but they took care of and fixed everything. We love our car. Thank you.
WORST EXPERIENCE - POST CAR ACCIDENT REPAIR.
I DO NOT USUALLY WRITE REVIEW BUT IN THIS CASE, I HAD TO:
I brought in my car (@ the dealership where it was purchased) for repairs after a recent accident. Thinking that I would get quality service similar to when I purchase it. BUT I WAS WRONG
There has been Zero communication from the body shop regarding the ongoing repairs. As a matter of fact, I have had to be the one to check in. There have been repeated delays with the repair (which is now close to around 3 1/2 weeks) and as of this point in time, no one at the dealership can give me a definitive completion date.
To make matters worse, my insurance rental had to bee returned due to repair delays, and between The Insurance Co. and the dealership..., I am being bounced around like a Yo Yo trying to get another rental due to the delays at Mazda.
An accident in itself is a traumatic experience and one would expect some sort of compassion or understanding at the very least, but I feel that I am being treated like just another statistic.
Hopefully this gets the attention of both customer and management.
Today is October 31. 2019 and thus far this is playing out to be a harrowing experience.
I’ve never felt the kind of high level of customer service, warm greetings and most especially the professionalism that this Dealership gave me when I purchased my car just last month. My hats off to Mr. Noel Diego from Sales and the General Manager Mr.Paul Chun for a very transparent and one of a kind treatment and relationship these people brought to us. I highly recommend this Dealership to people who wanted to have their experience of buying a car especially first time buyers to be an awesome encounter surrounded by people who you can have confidence and trust. Keep up the good work👍
Howard
Terrible service. First time took my car in for service & for winter tires to be put on, paid, and then went out to the car to leave noticed tires hadn't been touched. Service manager apologized and they put the tires on. Next time went in & mentioned ahead of time about tires being missed (but charged for) at last appointment to ensure it doesn't happen again....and IT DOES! Again they charged for putting the summer tires on (along with other service) and when I went out to the car noticed that they missed the tires AGAIN! How does this happen, in that they charge for a service that they haven't completed, two times in a row. I was only lucky in that it's easy to see that seasonal tires were not switched over. What about other services that they are charging for that are under the hood that I would have no idea about? This is terrible quality control. I switched to a different Mazda dealership and have encountered other people at my new dealership that have had similar terrible service at Agincourt Mazda.
I've bought 3 Mazda 3's from here so far (12, 15 and now 19). I've had no complaints with any of my experiences. My most recent sales guy (Saad M.) Took care of me, answered all my questions and even followed up with my new purchase. The first time I came in my credit wasn't very good. They helped me rebuild my credit. Would recommend.
I just want to greatly thank Saad Muhammad from Agincourt Mazda for the excellent service he provided. This gentleman is a true professional and goes above and beyond for his clients to ensure you are completely satisfied with your purchase without any headaches or complaints! Go see him if you want a stress-free, easy car purchasing experience!
I first purchased a 2013 CX5 and I fell in love with the vehicle. It took me months of research to find out about Mazda because I heard they rust really bad but after purchasing it, driving it, it felt amazing and went back to Mazda to purchase another vehicle. I had an excellent experience and I'm extremely happy with my new car. The team Mazda did the best they could for me and hooked me up with the necessary things. Thank you Agincourt Mazda!! I'll definitely be a returning customer.
I first purchased a 2013 CX5 and I fell in love with the vehicle. It took me months of research to find out about Mazda because I heard they rust really bad but after purchasing it, driving it, it felt amazing and went back to Mazda to purchase another vehicle. I had an excellent experience and I'm extremely happy with my new car. The team Mazda did the best they could for me and hooked me up with the necessary things. Thank you Agincourt Mazda!! I'll definitely be a returning customer.
My wife has a Honda that she didn't like anymore so we came in to trade it in. I didn't really understand how complicated it was since I had a car that I still currently owned money on from Honda. Thankfully Susan one of the financing reps was able to sit me down and go over a few options that I had not considered before to help me trade my car in, and get me approved at 0% after lowering it for me. Thanks again to her and the whole team for making the whole transition to Mazda so smoothly!
Recently bought a car from this dealership and I couldn’t be happier with the service and the car. Everything was perfect and on time! I walked in during the time I specified when signing the paperwork and everything was already prepared for me, I was in and out within 30 minutes! Huge thank you to Tony and Saad for being super friendly, professional and for being experts on customer satisfaction and car knowledge! I will be recommending this location to anyone I know that is in need of a new car!
I've been there to have my car fixed on the Collision Centre. Excellent service. Very friendly customer service. Thumbs up for Phil and Rameez!
I had originally leased a new 2015 Mazda6 GT. After trading that in for a Nissan Pathfinder (at another dealership) I went back to Agincourt Mazda to give them another chance for a fair trade. Ended up making an excellent deal for a Lexus RX Hybrid. It was a calling in my opinion. It was a trade that just came in the same day and gave a me a fair chance at making a deal with them before listing it. The price was right and they were willing to work with me along the process. Great experience as this was the wife's first car purchase and will definitely go back to make my next purchase. Thanks again Agincourt Mazda for listening to my concerns and to make a great experience out of it. Having a lot of experience making vehicle purchases (for myself and family) Saad (our sale's rep) took his time going above and beyond in closing the deal.
Thank you Saad and Susan (in finance) for all your help!
Excellent service this dealership has. They treat you very well offer snacks and water. Quick and easy. I would definitely recommend people to come to this dealership and see Saad. Fantastic worker and very friendly, will help you to get the car you want for good price. People should definitely come to this dealer ship
This was my first time coming to a Mazda dealership and I have to say that I thoroughly enjoyed my experience.
Saad was the person helping me out and he pretty much took care of us even when we had to leave mid-way for a family meet up. He had the paperwork etc. ready by the time we came back. He even took the time to find some alternative solutions to meet our budget.
Definitely a place I would recommend.
do yourself a favor, DO NOT BUY CAR FROM THIS LOCATION. if you decided to, please watch out for what they are offering you specially if that is a used car. inspect the car 360degrees before agreeing to buy it and ask for the car proof report. those insurances will cost you $CAN8thou alone. don't be charmed with their sweet promises, just buy the car nothing more. you'll be in the safe side. TIPS; look around if you want to buy extra insurance, other dealer can give you way cheaper price, and yes you can buy it from another dealer.
Easily one of the worst dealerships I’ve ever dealt with. Some bright spots in the employees positivity but in terms of the dealership itself, useless and unreliable.
Long story short, if you want a nice car and don’t mind horrible customer communication then this is the place.
Purchased a 2019 vehicle earlier this year, process was stressful and unnecessary. Lots of stress and tension and lots of miscommunication between them and myself.
Nothing was done to mend that relationship except a couple apologies.
Had to do repairs from an accident recently, was given a rough estimate of a 1-2 weeks. Repairs took nearly a month.
Received same vehicle back with mistakes and repairs still needed even though they said everything was fine (sensors, hinges hanging off).
Returned the vehicle to be inspected, both by employees and managers. Was told I’d be notified when parts were delivered. A month goes by without even a call, and I reach out a minimum of 15 times throughout that process, only to drop my car off to be repaired AGAIN finally.
Currently STILL waiting for my vehicle to be fixed after they had told me it would take one day.
Had a fantastic experience at Agincourt Mazda! Was recommended here by a friend and introduced to Salman Malik. He truly went above and beyond our expectations! He answered our MANY questions and kept us informed from the day we made the deal to the day we got our car, even offering to help us in the future should we need it. It truly put us, as first-time buyers, at complete ease. Would highly recommend him and this dealership.
Just got a new car from these people only to have to return after a few hours due to a flat tire. Most of the staff were very empathetic and comforted us, EXCEPT the manager - ironic isn’t it? All he cared about was standing his ground and firmly stating that this wasn’t their fault - which is understandable - but the way he expressed it was completely inexcusable. Spoken like a man who only cares about finances and nothing about customer relations. Props to the rest of the people there, they know how to treat an upset customer the right way - it’s just too bad that the actions of this one man means they’ll never see a dime from me ever again.
Customer Service is Incredible.
Great people and Great Staff
Mr. SAAD MOHAMMAD is of the Great personality in this Dealership and well known for his perfect service.
They Make me feel More than happier 👌🏻
DO NOT BUY A CAR FROM THIS DEALER!!!
I purchased a Mazda 3 one year ago and that process was fairly seamless. I was extremely happy at the time of purchase.
Fast forward a year later. My speakers on my car have been distorted for a while, with one of the speakers in my dash clearly not working properly.
Service associate and Service Manager are trying to tell me that when they listen to the radio, it cannot be duplicated. I've played them a son from my playlist with the volume at 70% but they are sticking to the narrative that they cannot duplicate it when listening to the radio and different songs give different output. While I'm understand that, it is VERY clear that one of the speakers are distorted on the dash compared to he other, a distinctive defect to me.
After getting very upset and arguing with them about this issue, I was told that I would not be helped.
The kicker to all of this - I purchased the extended warranty for my car, anticipating that I may face electronics issue with this car.
$4000 later and no help from this dealer. What a joke! So disgusted with their service!
Went in to purchase my first new vehicle and met Saad. To say he was great is an understatement - he patiently walked me through the details of how a purchase works, let me test drive a few vehicles without hesitating, and took a lot of time to help me stay within my budget. He went above and beyond by following up with me regarding how I felt about the vehicle, and even offered to help me re-program some features within the vehicle. Great first experience, I'll definitely be recommending this dealership to my friends + family!
Pretty good service. Everyone was welcoming and understanding of our needs. We came in already exhausted from looking elsewhere but the staff here (especially Salman) made us feel comfortable and valued. We definitely feel like we are getting the best value for our money and the coverage options are great.
Sam is super helpful and extremely friendly. He went beyond my initial need and certainly went above my expectations. I came during a snow storm and he was still willing and happy to let me test drive the vehicle I was interested in. He listened to what I wanted and delivered. I would highly recommend to see Sam, who was just very pleasant and fantastic! Thank you...we love our new car.
Very happy with the service here! We purchased a flawless 2019 CX-3 GT with the help of Susan and the team at Agincourt Mazda. Susan was extremely helpful from start to finish. She was always kind and answered every question we had genuinely, she helped us find our perfect car. Overall our experience was amazing and we recommend Agincourt Mazda!
Great staff!! This is my second time getting a car from Mazda and I love how they work everything out for you within days!! Bradley was the agent I worked with and as usual he was able to help out right away, make it very easy and its like talking to a friend as he is honest and wants the best for you and not just the sale! Heeral as well always appreciate his help and I was pleased with how my situation was handled and glad with my purchase as well! No complains! Recommend
I had a really excellent experience dealing with Brad Henry. He's super attentive to any questions I had (even when I had left the dealership to think more about whether to buy the car). He answered all of my questions promptly over email and text. I'm happy that my car search ended here at Agincourt Mazda. It was one of my most positive experiences in a car dealership. 5 stars!
Raj was great with helping me in terms of servicing my car. I was well informed about updates as well as a speedy auto repair. I will definitely recommend this dealership because of the great service provided!
The sales at this location are very friendly and helpful. They explained everything in detail and did not push us to purchase the vehicle. After shopping around, I went back here and received awesome service from Raymond Huang and Andrew Poon. They gave us the best deal and lowest price I've searched around. I will definitely recommend this location to others.
Recently, I purchased a used Mazda CX7 from a used car dealership and not even 6 months later found out I was sold a lemon. When I tried to have that lemon fixed under my extended warranty I was told I would needed a whole new engine which would cost me $6000 - $7000 to complete. When I asked for assistance from my insurance company I was refused. Feeling backed into a corner I brought my Mazda to the Agincourt Mazda Dealership and spoke with the service manager Raji Nava to get a second opinion. Not only was he very knowledgeable on the specific issues with my car engine, but he took all avenues possible to get me any assistance Mazda could offer, even though my car was well out of the warranty period. Understanding my situation and being such a loyal Mazda service manager he was able to request for me to get some assistance with this issue. Mazda has now agreed to assist with more than 80% of the cost to replace my engine and turbo. Something Nation Wide nor Loan Arrangers wouldn’t even consider. Raji reassured my trust in Mazda and I love my car again. I have never in my life felt truly valued as a customer walking off the street from any car dealership. I will always recommend this Agincourt Mazda and Raji as a trusted choice for purchasing and service Mazdas.
My wife and I were looking for a Mazda 5 and connected with their Product Specialist Taufiq Khan. He was extremely helpful throughout the entire process up until we had financed the vehicle. Even after a week or so when my wife had some questions he'd promptly responded. Taufiq wasn't pushy as some may know sales reps to be, moreover it was easy to communicate with him and have our expectations met. Our experience at Agincourt Mazda was greatly satisfying especially after having met Taufiq. If we were to buy another Mazda we will most definitely be meeting him again!
I wish to also thank Heeral Shah for the great help he had been. Our family love our new Mazda 5!
Looking for my first car I went to a number of dealerships near my home but none impressed me more than the Agincourt Mazda. From the beginning the atmosphere was very open and friendly. When we took a moment to look at the models, Tobias and Noel explained the features of the one we were interested in and did it so we understood (for those who are not car people). They didn't rush us into anything very open ended about all the fees, always tried to find us the best savings where they could and always greeted us with a handshake and a smile something the other places lacked for they didn't give us the time of day.
I didn't get to buy my dream car, but no doubt I will be back here to look for a Mazda.
This is my 4th lease with Agincourt and I believe I will continue doing business with them with my future vehicular needs.
This time I dealt with Jason & Andrew and their professionalism was admirable and they were even willing to re-negotiate a new lease after with a more favourable term.
All in all, a very positive experience that once again reinforced my loyalty to this dealership.
Highly recommended.