Excellent service from the moment we first entered the building. Angela was our sales agent and was terrific- loved her no pressure sales approach. Kirsten followed up with friendly professional guidance through the purchase process. An excellent dealership, highly recommended.
Great service from the parts department. Carter was very knowledgeable and helpful when I was shopping for new tires. Gave me great options and walked me through benefits of each choice. Would highly recommend.
I have always had great experiences when dealing with the Parts Department at performance Mazda! They are always extremely helpful and knowledgeable about anything that I need from them. The staff are always pleasant and make sure that I have all the correct information about the parts that I inquired about.
The best car buying experience we have had so far.
Angela was very knowledgeable and accommodated our requests every time with a smile on her face.
No high pressure sale tactics so when ready to purchase we knew who we were going back to.
Place was very clean and they went above and beyond to make sure everything was done to help in our new Covid times.
Would highly recommend Angela and Performance Mazda team.
Thanks
Bernie
We recently had the pleasure of purchasing a new vehicle for Performance Mazda and we'll definitely be back in the future. Almost all of our interaction was done via email and telephone in advance of actually visiting the dealership so it made our experience convenient and easy. Once we visited the sales staff was pleasant and efficient and had our vehicle ready for test drive within minutes. After a couple more email and phone conversations to finalize financing and delivery details we picked up our new car in a couple days. We were offered a rate and term we were happy with and we love our new car.
We purchased a CX5 with Angela Denommee who was fantastic and helpful from start to finish. We didn’t know what to expect buying our first new car, so Angie walked us through the process and was very knowledgeable (and not pushy!). Very happy with our experience and our new SUV!
I dealt with Angela Denommee, and my experience was delightful. I would highly recommend that anyone looking for a car in Ottawa go in and see her. The customer service was excellent.
I have also had my service done their for a few years, and similarly, I have nothing but positive things to say.
Just picked up our new CX30. Amazing service as always. We are satisfied customers with Performance Mazda for the last 20 yrs. Thank you Len Rowland, Phil and Kristen and all others at the dealership for making this purchase easy, painless and without pressure. The dealership has excellent social distancing and desinfecting techniques making both our visit safe during this pandemic. Zoom zooming forever!!!
Just picked up our new CX 30. Thanks to the entire team, can’t imagine a better experience. Highly recommend this dealership. Have dealt with them before. Sales and service are excellent!
I just bought a new car at Performance Mazda.
My 2020 Mazda CX-5 is great and the buying experience was perfect. The sales team was knowledgeable and helpful without being pushy. There is also a team feel to the dealership. I went in a number of times to discuss the car, and even though my original salesperson was not always there, there was always someone willing to talk to me and answer my questions.
After purchasing the car, the processes were clearly explained and upfront.
I have nothing but positive things to say about Performance Mazda. I am happy I made the decision to buy a car there.
NOT AS ADVERTISED
Went in on Monday to see a demo 2018 Mazda 6 GT. Customer service was fine. I dealt with Brian.
However, when he brought the car over, it was nothing like the pictures online. Online, the car was clean with even plastic wrap inside the vehicle (practically looked new).
In reality, the car was pretty filthy inside. There was alot of dirt, seats were scuffed, gloss black centre console was heavily scratched, and there were wrappers and junk under the seats.
My guess is they threw on some pics online when the car was brand new.
I understand the car was driven by a dealer, as it had 13000 km. However, I expected a "demo car" to be better taken care of. They could have at least cleaned the car to make it more presentable.
I ended up leaving after the test drive. The condition of the car definitely left me less excited about purchasing it.
I found it to be the best dealership in Ottawa.
I am in the market for a month now and have visited many dealerships. But Performance Mazda stood out in their professionalism.
The day I visited, Frank helped me out with the car and he is an amazing guy.
No up-selling, no crazy-offers. We had a fun conversation as well.
I wish other dealers take a page out of Performance Mazda and train their staff like here.
The sales Manager, Pat spoke with me briefly and felt a genuine person.
I couldn't get a car as we couldn't agree on the final price.
Still I can say it was a wonderful experience spending time with them.
Performance Mazda raises the bar, and dealerships such as Dilawari should learn from them.
I would like to say that my experience on buying a new Mazda was excellent. I met Matthew as I was shopping for my vehicle. Matthew was very helpful and arranged an extended test drive for me.He had a great attitude and always greeted me with a smile which says a lot.Matthew did not pressure me and addressed all our concerns/questions.The purchase was seamless and easy. The car was delivered ahead of schedule at which point I met Amanda the delivery coordinator. Amanda spent the time needed to familiarize me with the marvellous technology that Mazda offers.She was very helpful and also had a great attitude and a great sense of humour. Matthew called me a few days later to see if I was still pleased with my purchase and if I had any concerns.We would highly recommend purchasing at Orleans Mazda with Matthew as your product specialist.Thank you Matthew and Amanda...you make a great team.Sincerely !!
I purchased my first car about a month ago and the entire experience was great! Angela was super helpful, going above and beyond to answer all my questions, point out features I wouldn’t even think to look for, and ensuring the entire process went smoothly. The entire team at Mazda was excellent, I couldn’t be happier with my purchase and overall experience!
The team at Performance Mazda were our saving angels on Christmas Eve, my pregnant wife called me at work around 12:30 pm to let me know that the oil pressure light had come on after she went and got a last-minute oil change somewhere else. After following up with them to see if that had done anything, they informed her that it would not be safe to drive, and the sensor needed to be changed. As it being Christmas Eve, everyone closing early and being closed the next few days and us traveling out of town to see my side of the family, the team at Performance Mazda made an exception. If my wife and daughter (who is 22 months old) could get there within the next 15 minutes (after her and I spoke), they would wait for her and have a look at it. If it was simply that part that needed to be changed, they could do if for her. She was able to delay our daughters nap and get there shortly have one. The assistant GM, mechanic, technician and one more gentleman stayed back, took the car into the garage and were able to fix our CX5 as it was indeed that part that need to be replaced. If it wasn't for them, we would have been stuck at home for a few days and only able to see my family for half the time we were supposed to. Words can not describe how amazing this team is and how incredible their costumer service has been. They went above and beyond and we will be eternally grateful. We fully recommend them to anyone and please don't ever hesitate to call even when you think nothing can get done.
My last three cars have been from here and probably another in the future. They have excellent honest service, which is why I keep going back. However, automating the service appointments would make things a little bit easier. If Don isn't in, you have to leave a message which is a bit annoying.
Great dealership with friendly service!
I bought a used 2015 Mazda 3 here about a month ago. It seemed a lot more professional than other dealers I went to and the staff was very friendly and helpful. Angela helped me get the best price for my trade in and helped me find the right car. Amanda also was very helpful getting me in my new ride and answering any questions that I had.
Only thing I regret is paying $400 for the "Global Nitrogen Program". It seems like a money grab, and after a quick google search, it is.
Also, my 2015 didn't come equipped with XM radio. Which is very surprising with the tablet infotainment system built in the car. My old 2010 had it built in with barely any screen at all.
Recently purchased a 2019 Mazda CX-5 Signature. Could not be happier !!!
Great customer service throughout the entire experience. My 2 year old son accompanied me and they were so good to him! He was kept entertained and was very happy car shopping with dad.
Angie, Amanda and Kirsten were so professional and friendly. Best car buying experience I've had yet!
Just wanted to pass on our favorable experience in the purchase of our new Mazda 3 sport GT. We met Matthew on several occasions as we were shopping for our vehicle. Matthew was very helpful and arranged an extended test drive for us. Matthew did not pressure us and addressed all our concerns/questions. With the sales manager we arrived at a fair trade-in value. The purchase was seamless and easy. The car was delivered ahead of schedule at which point we met Amanda the delivery coordinator. Amanda spent the time needed to familiarize us with the marvellous technology that Mazda offers. She was very helpful. Matthew called us a week later to see if we were still pleased with our purchase and if we had any concerns.
Our overall experience with Performance Mazda was great. We would highly recommend Matthew.
I have been going to this dealership as long as I have been living in Ottawa. I wore out my last set of snow tires and am now on a budget. Casey in parts and Don the service manager took good care of me. It made me feel like they valued my business and my loyalty. Much appreciated.
My wife bought a nice Mazda 3 sport and it's just awesome.
Pierre Leduc made us feel like family and we felt like he was working to get us into the best car with the best deal. Courtney Hills helped us finance our new acquisition at the best rate and explained every aspect of our warranty and much much more. We Very much appreciated all their hard work to make us happy. We will certainly be back in the future.
This staff at this dealership completely changed my perception of Mazda. I never intended to buy one, but all of that changed the day I randomly decided to visit the dealership (on my way to Audi to finalize an offer). Unlike previous sales reps I dealt with, Frank never pressured me into anything and was an excellent listener who took the time to understand my needs. It wasn't just the price or service he presented on that day, but the appreciation he showed for earning my business, assuring me that this exceptional service was not going to end once i signed the offer. It wasn't just Frank, but Amanda as well who helped make the transaction and delivery go as smoothly as possible. I highly recommend the staff at Performance Mazda and hope others can benefit from their service.
If I had to sum up my experience with Performance Mazda in a single word It would be AMMMMAZING! Efficient, extremely friendly staff and the attention to little details made this the smoothest and funnest ever car purchase. Brian Sanford sales manager was super knowledgeable and very easy to work with. A true gentlemen. Amanda Summers on delivery side went over and above to ensure that nothing is missed and make the delivery process smooth and super efficient. If Mazda is on your mind, Performance Mazda is the way to go. Highly recommended.
Best buying experience I have ever had. Angela Denommee was fantastic. Very knowledgeable and zero pressure tactics. She helped me get into the car I wanted at a price that was fair. She even followed up with me after my purchase to make sure I was satisfied and to answer any questions. Would definitely buy from her again.
Second time buying a car and have to say, amazing customer service. The entire experience was painless, efficient, and great communication. You can tell everyone really cares about their customer! :) From the buying to the pickup process, I was super impressed!
Great service. All my concerns were taken care of in a timely fashion by friendly staff. I enjoyed the coffee. A car wash was included no cost. A big thank you to all involved.
Amazing 5 star experience! Thank you Matthew Syrnyk for your awesome customer service that day! Stopping in for the first time at this dealership and not expecting to leave with a new car purchase turned out to be a very pleasant experience with your service. I had visit a few other dealership that Saturday in Orleans thinking wow no one goes that extra mile for customer service these days until I arrived at Mazda, thank you for that experience, I appreciate you always having a cheerful smile on while I made you find a few cars in the lot for me to see while it poured rain outside that afternoon. Thank you for the time you took to explain to me all about Mazda since it was my first purchase of a Mazda vehicle while we were on the test drive and finally your closing deal with me was "no pressure" take your time to let me think approached was nice, I appreciate it.
Amazing 5 star experience Thank you Amanda Summers, where to start to say thank you so much for a great experience with you. I walked in after a long day at work thinking, I just want to pick up my car and head home to relax. Within 5 seconds with your outgoing, fun personality and fantastic customer service, It completely made me forget how tired I felt from my long day when I walked into finalize all the paper work. Thank you for being patience and happy while taking care of all my settings. Wow that extra mile you go to send me as a customer an email to update things that we spoke about for apps for my new vehicle was very impressive. It was so kind to see also that even after finishing up with my appointment with you and you had moved on to other work , to take that extra moment to say good bye again while I drove out of the dealership.
I had a great experience from you both and thank you for making me feel that yes people do go that extra mile for customer service.
Had a great experience when purchasing a new car from Performance Mazda. My salesperson Frank was knowledgeable and easy going, and was always available to answer my questions in the lead up to taking the plunge. Courtney in Finance was a pleasure to deal with and made the final purchasing arrangements as smooth as possible. Finally, Amanda did a fantastic job walking us through the delivery, explaining all the feature of the car and walking us through the service and support available from Performance Mazda.
Great team of people to support you through the car buying experience. Pierre helped me pick the right vehicle and it was just what I needed ! Amanda provided an excellent level of support so that I knew everything I needed to know about my new car. Also a big thank you to Courtney! The whole team is just awesome.
We recently bought a CX-9 at Orleans Performance Mazda. Thanks to Amanda and Angela for their professionalism. We had just begun our car shopping and they made us feel very welcome. Angela gave is a tour of the dealership, including the service department. When picking up the vehicle, Amanda was very thorough in explaining the various features on our new car. They made our experience with car buying very simple, enjoyable and comfortable. We highly recommend Orleans Performance Mazda.
My sale consultant, Frank, was nice, respectful and very friendly. He greeted us with a nice welcome smile. I was really impressed with his acknowledgment of the car. I didn't felt pressured by him for signing/buying my new vehicule. On my pick up date, Amanda took the time to explain to me all the features of the car. She answered all my questions and more. Very friendly and respectful. I had such a great experience thanks to Frank and Amanda. I would HIGHLY recommend Frank to everyone
Starting with Andy Bernard and following up with Courtney and Amanda my experience was Great!!! Andy helped my find the 2019 MX-5 GT I was looking for. Courtney helped with the finance piece and Amanda went through how everything works when I went to pick up my new car. The dealership came highly recommended from my previous Mazda dealership as I was moving to Ottawa. Performance Mazda did not disappoint. I look forward to a continued relationship. Thank you again. Cheers, Ryan
Just purchased a 2019 Mazda 6, signature.
In past, I have found purchasing a vehicle to be a frustrating and stressful process, especially when aggressive sales tactics are utilized. When I approached Angela, I requested that we not have a back and forth process. I wanted a sales agreement with viable numbers from the start and that is exactly what I received.
Angela provided excellent customer service. She was relaxed and approachable throughout the entire process and very patient as she responded to our questions. Her knowledge and demeanor resulted in and enhanced test drive experience.
Thanks to Angela, Chris and Courtney for providing a pleasant, stress free environment and a positive, customer-focused experience.
Buying a new car can sometimes be a very challenging process. Not so at Performance Mazda! We had an excellent experience, thanks to their exceptional approach to client service. We've purchased 3 Mazda's from Performance and will continue to do so based upon the high level of service we have consistently received over the past 15 years. We'd like to recognize the efforts of Angela, Amanda and Courtney this time around. All three were professional, courteous, knowledgeable and focused on meeting our needs. They made the process both easy and enjoyable. It was a pleasure to have had an opportunity to work with you!
I just recently bought a brand new Mazda 3 hatchback 2019 and I couldn't be more happy with the service I received. A special thanks to Angela Denommee who was very approachable, kind and patient as I was making my decision. Everyone at Performance Mazda greets you with a smile the moment you walk in. I've been a loyal customer for years now.
I bought a Mazda Cx3 from this dealership and I couldn't be happier!
Angela helped me find the best deal within my limited budget and is such a pleasant person to be around. She was super helpful and understanding of my needs in a vehicle.
Amanda was very thorough at showing me all the features of the vehicle and a very joyful person! It is very clear that she loves her job and puts a great deal of effort into everything she does.
Courtney helped me with the financial aspects of the vehicle. She was very down to earth and not pushy whatsoever when showing me all the options.
Overall my experience at Performance Mazda was great! The people I dealt with there are fantastic and I would recommend anyone looking for a vehicle to choose this location and see them because you won't be disappointed.
I had the most amazing experience at Performance Mazda. Very knowledgable staff and extremely professional and personable.
Brian was awesome at helping me choose my car. Very patient and thorough with explanation. Made a very enjoyable experience and never felt like a force.
Patrick made the financial aspect of it all extremely simple and hassle free. I've been at many other dealerships and had papers given to me to fill out, but not at this location. He was very quick at responding to any questions I had during the approval period and provided me with the appropriate steps to move forward.
Amanda was extremely pleasant. I've never been shown around a car and it's features upon delivery anything like that. She was super friendly and personable. Very receptive to any questions I had and made sure that if I had any questions afterwards, that she was just a phone call or email away.
Extremely pleased with the purchase and my experience at Performance Mazda.
Dimitri was very patient and clear in his efforts to show me the kind of used vehicle we were looking for
Amanda took great care and lots of time orienting me to all of the features of my new vehicle. She made the whole process fun.
Nice work to both of you!
Bought a 2014 Mazda 3 GT and Angela helped me out. Great dealer they even allow you to add mods to the car without voiding your warranty like some other dealers, I checked with the GM if sales. Very happy with the car and got an extended warranty of 80k km on the used car for a reasonable price.
Angela was a great salesperson. She was super kind and helpful! Amanda did a great job at explaining all the features in the vehicle. I would recommend buying a vehicle from this dealership!!
We bought our first Mazda at Performance Mazda and we are very pleased with the service we received. It was a pleasant experience from the first time we walked in to the actual purchase.
We dealt with Angela Denommee who went beyond to answer all our questions and explain all the features to us. I have recommended her to many of our friends who may be interested in purchasing. We also dealt with Brian and Courtney both were excellent .
Went into Performance Mazda and purchased my first Mazda. I had the pleasure to work with Angela, Patrick and Courtney. I love my Mazda3, a beautiful car and amazing drive. Thanks Angela, you are professional, supportive and friendly. You took the stress out of car shopping and I’m sure you got a good laugh about the test drive. I would definitely recommend you to family and friends. us.
Went into Performance Mazda and had the pleasure to work with Angela and Patrick. They were amazing and very helpful. They took the time to listen to our needs and found a beautiful Mazda CX9 for us. We love our new purchase and our experience with Performance Mazda has been exceptional. Will definitely be back for our next cars. Thanks Angela and Patrick.
I had a great experience purchasing my CX-5 at Performance Mazda. Angela was amazing! She was knowledgeable, professional and very patient with me. Brian was awesome and was able to offer me a great price on my car. The whole Performance Mazda Team was kind and welcoming.
I would highly recommend Performance Mazda. Finally, I wanted to give another huge Thank You to Angela for making my car buying experience so seamless. THANKS.
Had an amazing experience with Angela! She is very knowledgeable. She answered all of my questions very thoroughly and took me for a test drive around Orleans. Angela offered me an amazing deal that I couldn't turn down!!! I had a great experience and I love my new Mazda 3! Thank you to Angela and the entire team at Performance Mazda! Buying a new car is usually a stressful experience, but Angela made it fun, stress-free and "no pressure"!
Thank you so much ANGIE for the BEST CAR BUYING EXPERIENCE EVER!! I have never met a Sales Associate as knowledgeable and friendly as she was. Not only was she able to answer all of my questions but she was also very patient and professional throughout the entire process and I could not be more satisfied with my car buying experience. Shout out to Brian the Sales Manager, Patrick the Finance Manager and Andy the GM for the best price and amazing service. I recommend this place to everyone!
Been dealing with this Mazda dealership for the last 3.5 years
There service has always been excellent, there expertise and the ability to explain all aspect of the work that needed to be done on my Mazda 5, ( its a 2006 an has 277K and still going strong ) is so very professional.
When doing work on my van the tech noticed other items that were not on his to do list, and the service tech called me right away to let me know what they had found, what price it was and if it needed to be done right away,
They also provided me with a loner , ( self employed and I need a vehicle for my work ) for the time they needed to complet the work on my van.
They were very courteous and they also washed my van for me ( WOW )
I would certainly recommend Performance Mazda on Orleans!!!
yours
Marc Lincez
Professional and courteous. Found a great deal on the car I was looking for (a 2010 Mazda 3s 2.5 hatch with only ~40 000km) and it was delivered in a timely manner, and very clean and ready to roll. Basilio was as excellent a salesman I have ever dealt with and very thorough through the process, to the point of telling me to text him personally if I had so much as a flat tire. Very impressed.
Super impress with the quality and personalized service that I received there. As a first time buyer, it was super important that I felt confident and supported. Brian Sanford walked me through every detail of the new purchase and provided me with the upmost service. He made my purchase much easier, understood my budget limitations and made me buy with confidence. He kindly advised me of the right choices for me and at the end helped me walk away with a wonderful Mazda 2. Thanks to Brian and his team I'm enjoying the benefits of being a proud new owner.
I have been dealing with Performance Mazda for a number of years. As I own an older model (2003 Miata), I expected to face wear and tear and to encounter some problems and breakdowns after 205,000 kms. As a DIYer, I regularly visit the parts department in order to enquire on or purchase replacement parts. I have been extremely please with the consultations and recommendations from Mike Russo (Parts manager) and his right hand man, Luc.
Let it be for a fuel pump, tires or just light bulbs for the dashboard, I appreciate the level of service provided by Performance Mazda. I never fail to recommend them for consideration when members of our car club enquire about potential sources for parts or maintenance or service.
Above and beyond!! Having little experience at car buying I took the advice of several friends and family members this past winter and went to Performance Mazda to look for a replacement vehicle for my 2001 Toyota Echo which although not luxurious had treated me well for over a decade, providing reliability and surprising comfort. Despite my limited budget, the sales staff were enthusiastic to receive my business and together we were able to find several options both new and used which suited my finances and aesthetic tendencies. I would highly recommend taking a look at Performance Mazda if you are looking for quality vehicles and superior customer service!!
Thank you to all the staff from a very satisfied customer