Sean Gooding at Budds Mazda is so genuine, honest, kind and aware of what he's selling as well as what his clients need. I would absolutely recommend to anyone Budds Mazda and Sean to anyone looking. He really read what I needed, listened to what I wanted and worked very hard within my budget and with extreme patience and kindness. His customer service skills are a cut above the norm and he doesn't in any way live up to the "car salesman" norm. The dealership is also fast, there isn't any bait and switch, you don't sit there for hours on end to get a price, I was in and out and in and out very quickly each time. I didn't have to do the "wait for manager" to come over and then deal with pricing with him and then back to Sean and then back and forth. I hate buying cars because I don't have the time to deal with the bait and switch or be there for 1+ hours. This is my 3rd Mazda and I would recommend Mazda too. My first was 19 years old when we sold it to a family member as their winter car with just regular maintenance.
Andrea and the team at Mazda were incredibly helpful and did a wonderful job working on my car. I felt the improvements in my vehicle immediately as I drove the car off of my lot. I highly recommend their services!
A positive experience. Leigh Armstrong made things involving the trade in and new purchase a relatively simple and uncomplicated process. Overall I was very satisfied with the treatment I received at Budd’s Mazda and would recommend them to anyone.
So my last stop at a dealership def calls for a 5/5 review. I was about to scrap my 2013 Mazda 3 in a dumpster coz for last three years no one, I mean no one, was able to figure out why my dash lights up like a Christmas tree and I lose all power without rhyme or reason. Mechanics, electrical techs, no one. Then came Budds Mazda. If them finding a problem without throwing parts at it wasn't awesome enough as is, the customer service was on point. Andrea, Jason and the tech that found the needle in the haystack.
Thank you.
Went in for a tire swap today, dealt with Andrea. Was seen within immediately and work was completed in a timely fashion. Andrea mentioned that I may need brake work and possibly tires in the future, she said she would keep me informed. Good to know that she is on top of things.
Thank you Loris P
I have used Budd's Mazda for more than 7 years and they have diligently kept my vehicle (with almost 300k now) up to date and working in good order.
The staff are very well informed and always try their best to deliver quality service and make my experience a good one.
Recently I had to have some emergency work done and did not give them any notice to arrange a loaner. They came through with one and had the car ready the same day.
I recently bought a used car at Budds' Mazda and had a great experience with the sales team here. Leigh was awesome to work with, he was very friendly and helpful during the process. I would definitely return to this dealership for other services and would recommend it to anyone looking to buy a Mazda. Thank you for an enjoyable car purchasing experience!
Sales: Recently bought a second car from them. Fantastic experience, this time was helped by Sean, and couldn't have asked for a better experience.
Service: As Always Fantastic Service! The service Department makes everything to solve any issue you might have and help with a superb customer experience.
I am always very happy with the service here, I drive out of town because I prefer Budds to other dealerships. The service department has great staff that are knowledgeable and incredibly friendly. I appreciate a business with such a warm and inviting atmosphere, even for something as simple as an oil change.
I always appreciate the service at Budd's Mazda. It is first class. Katie served me from start to finish. I received excellent service with clear estimates and plans for the future.
The coffee in the lounge is good too.
I will be back.
The service of Budd's Mazda at Oakville is always reliable and fast. I had to wait like one and half hour for my latest maintenance and my car was thoroughly examined and well maintained. The lady at the reception was very polite and the service is very good!
I brought in my 2010 Mazda3 to get the Transmission Module Controller replaced and the entire process was excellent with great customer service, knowledgeable staff and overall a quick and fast process. Although the wrong part came in when it was ordered, through no fault of the dealership, they were able to get me a next day appointment to rectify the situation.
Will definitely bring in my Mazda again if required. Thanks for the great and honest service!
I work in Burlington and have a 45 minute commute to work from Cambridge. Recently on my way to work I got a flat tire and had a lot of trouble getting through or a half decent person on the phone at a Mazda dealership. A lot of places basically said they didn't care and couldn't help. When I called Budd's Mazda, Katie got back to me right away and marked me in as an emergency to get my tire fixed right away. She was extremely helpful and very friendly through the whole experience. Within less than 2 full days I had a new tire and rim on my car, all thanks to Katie at Budds. Service was excellent. I appreciate them taking me in so quickly and getting things fixed so I could be on my way. In any Mazda related emergency away from home, this is the place to go!
The dealer was very thorough in explaining the services and what’s covered by the warranty. The shop is well kept with a good waiting area. Since I had to work, they offered me one of the empty offices for a couple of hours, so I didn’t have to waste time commuting back and forth for the car pickup. I’m pleased with the overall experience.
Service was excellent! While my car was in for scheduled maintenance, I wanted to have it checked to ensure that collision repairs had been appropriately completed. They sent me an email before my appointment to let me know the cost of the additional service and then when the service took less time than expected, they reduced the fee. Ganesh kept me updated along the way and sent me home with a clean car! Thanks!
Katie is courteous and I was treated with utmost respect. All the effort was made in order that I got my car within a timely manner.
The work carried out on my vehicle was up to expectation.
It is a shame that I was told the dealership does not do car wash any longer.
My most recent service visit to Budd's Mazda was outstanding. My service adviser Andrea greeted me by name and carefully walked me through the items to be addressed as part of my scheduled appointment. Andrea gave me information on additional service items that were recommended as well. I was given an approximate time for completion and the service was completed earlier than anticipated. I was given an excellent detailed report regarding my car and its operational state at this time and I look forward to my next visit!
I am using the service for over two years and I am very satisfy with the quality and professional manner of the staff. Andrea is always prompt and knowledgeable in her advises. Overall great service and great experience. I recommend it to anybody. Thanks
I enjoy dealing with Katie in service. Always friendly and fun to talk too. Katie always explains things to me to ensure I comfortable with what’s being done. Also I love the coffee there!! I would certainly recommend Budd’s Mazda for service to all my family and friends!
Andrea and the whole service team go above and beyond with excellent customer service, clear explanations of the work required and deliver it all with a pleasant attitude. thanks for making a mundane task like auto maintenance less of a chore. I also appreciate, while waiting for my car to be serviced, having a desk to use and use my laptop. Go Budd's!!
I had a very positive experience at Budds' Mazda for my annual servicing. Andrea at customer service was friendly, accommodating and kept me up-to-date on my vehicle's progress throughout the day. Jake the mechanic was exceptional; he went above and beyond to ensure my vehicle was in top shape. I've been going to this shop for three years, and won't go anywhere else.
Katie at the service desk is AMAZING. She is extremely helpful and always goes the extra mile to make sure your completely looked after and u sweat and what needs to be done with the car. I have now switched to only bringing my 2 Mazda’s to Buddy’s for servicing as a result. Would definitely recommend.
Jason was absolutely phenomenal and provided incredible customer service! I bought my first ever car from here and he answered any questions and concerns I had both before and after I bought the vehicle! Highly recommend Jason and I am looking forward to having a great relationship with this dealership!
One of the greatest dealership I have been with. Leigh is a nice salesperson and very honest.
The experience was good, I changed my mind several time along the way, but he is very patient with me and gave me some professional advice. Will definitely come back for my trade ins and other services.
Absolutely awesome experience. From requesting information online, to walking into to the dealership to meet Joseph it was such a great experience. There was no pressure or excessive follow up when I first showed interest. By the time I was ready to decide, it was a seamless process and they had exactly what I wanted in inventory. Thank you Joseph Khalaf for providing such stellar service! Your expertise and patience was phenomenal.
Highly recommend Budds Mazda and if you get the chance ask for Leigh in sales. Very straight to the point, honest and helped me find exactly what I was looking for. Couldn’t have ask for a better car buying experience.
THANKS LEIGH !!!
Always impressed by the high level of customer support at the service desk, and the comfortable space they provide for relaxing with a cup of good coffee while the work is being completed. The quality of mechanical maintenance and repair is second to none. Thanks, guys, and keep up the good work!
Joseph helped me with purchase of my car in a concise and efficient manner, which is exactly what I wanted. Found the car, which was priced competitively, went in for a test drive on a Wednesday and picked up the vehicle Saturday morning. The hours the dealership have is extremely convenient for my work schedule, minimizing time off and the entire team was friendly and inviting.
I recently purchased a previously owned vehicle from Budds Mazda. Leigh was great to deal with. He made the experience smooth and painless. His customer service is excellent, even beyond the completion of the sale. Good service, good follow up all the way around and great atmosphere! Will definitely recommend :)
This is not my usual dealership, but Ganesh took care of my car troubles very well at a reasonable price.
My tire blew out on the highway. I decided to tow my car to this dealership as it was the closest. We arrived when service was already closed and I was told I would be called Tuesday morning. My tire blew just before a long weekend.
Ganesh called me 7:45 Tuesday morning, explained what he would step by step along the way. He did not make a decision for me. He also thought outside of the box to mitigate my expenses. In the end, it was less than his original quote.
My car was ready 75 minutes before I was ready to pick it up. I'm very happy with the service I received here and happy to have my car back.
There's coffee and tea in the waiting room.
Very happy with the informative and friendly service I received from Jason, Sarah and everyone who helped me purchase my vehicle at Budd’s Mazda! Jason helped me choose the car which best suits my needs and I have been so happy with the car I ended up purchasing. They were very accommodating and made good use of my time, showing me only he cars that fit the guidelines I had given them.
I am confident to recommend Jason and the team at BUDD’s Mazda when you too are looking for good service and help purchasing a vehicle. Thank you BUDD’S! :)
Yours,
Happy customer
At Budds Mazda they do everything they can to make servicing your vehicle as seamless and convenient as possible. Covering all my vehicles needs and providing quick and reliable shuttle service.
Budd's Mazda is great! I dealt with Joseph who was an upbeat energetic guy who went above and beyond to ensure i was happy.I am extremely happy with my purchase and am impressed with the service both presale and post sale. I would recommend anyone to give Budd's Mazda a visit. Thanks a lot!
No pressure sales people. Laid back atmosphere. We were able to do the test drive on our own and really talk about the car. Great prices and deals. We didn't end up buying because the interior was smaller than another brand but I would come back here if in the market again.
Very professional and especially in being honest and organized. Took my 2019 Mazda 3 GT in for two recalls and an oil change, prompt service as I elected to wait for the vehicle to be serviced. Thank you very much for treating me right, even though the vehicle was not purchased from your dealership. Cheers, Ted Ginis.
After bad experience at Dixie Mazda, I tried this location and could not be more pleased. Have been here at least 5 times now and am NEVER disappointed. They are honest, don't suggest unnecessary work and actually try to save you money. I've been quoted prices for work and have been pleasantly surprised when in actuality it's less than I expected to pay. I won't go anywhere else!!
For Katie at the service department.
I think she is great, very friendly and goes over everything with you.
I also think when she trained the new girl on service she did great.
I always deal with Kathie and never had a problem.
1) Recently bought a used Mazda3 from Budds' Mazda. Had been doing homework on autotrader for couple of weeks, and finally got a very nice car with great price at this dealership . Love this car which is best for daily commuting.
2) Leigh helped me out through the whole process friendly, patiently and professionally. I got comprehensive test drive and detailed explanations for lots of questions. Thanks Leigh for this pleasant purchase experience. The manager is also very nice and straight forward.
3) Would recommend Leigh and this dealership for people who wants to buy either used or new cars.
I recently bought a brand new 2019 Mazda 3 Sport from Budds Mazda. Jason from the dealership helped me through the purchase process. Jason was very professional and knowledgeable about Mazda cars. I typically would consider all aspects carefully before making a major purchase, and after taking my test drive, I knew this is the car for me and made the purchase. Jason is a great communicator and I would recommend him if you are thinking about buying a new Mazda.
I had a very positive experience at Budds' Mazda for my annual servicing. Andrea at customer service was friendly, accommodating and kept me up-to-date on my vehicle's progress throughout the day. Jake the mechanic was exceptional; he went above and beyond to ensure my vehicle was in top shape. I've been going to this shop for three years, and won't go anywhere else.
This was my first time ever bringing a car into service, so I had no idea what the process was. Along the way, Alexandra and Andrea were both incredibly helpful and really made you feel at home - not to mention the friendly man named Paul who drove me to and from the dealership while my car was being taken care of.
My car came back in great condition - even my mother who drives a BMW commented on the difference. Would highly recommend to anyone who is looking! Thank you Budds Mazda!
It was a great experience being customer to this lovely dealership, they helped me with everything and were very generous. I would say they have a wonderful customer service starting from when you enter the dealership till you leave with your new car everything’s amazing. Mr. Leigh was a great man who helped me with everything and Ms. Carla my finance advisor did a great job on the approval of my loan.
I am very happy with my last service visit for seasonal tires change over and an oil change. I arrived the dealership early but the service managed to get me in ahead of my appointment. The service advisers at Budd's Mazda are excellent.
The service department at Budd’s Mazda consistently provides me with great service. The service advisors are always very professional, helpful and efficient. I feel confident that my Mazda is being properly serviced by the dealership’s mechanics. I’m always told how long my service appointment will take so that I can plan my day and I have my day eaten up by the back-and-forth associated with having my car serviced.
Friendly service! Katie was absolutely fantastic with customer service, quick prompt, friendly, and very helpful. I brought my car in for an oil change and wiper replacement, although there was a little mishap where I had to bring my car in again the same day, the service tech and Katie together again was prompt and quick to fix the issue and I was on my way again. Overall fantastic experience! I will be coming back for all my service needs!! Highly recommend this place!
UPDATE:
Since writing the review below I was contacted by Jason the department manager and he helped me arrange an appointment with the shop to fix the scratch. I am happy to say that they were able to accommodate the appointment right away and the paint job looked good as new. Thank you Jason for jumping in and making it right.
Original review:
I have been going to this Mazda for service on my Mazda 3 since 2011 when I purchased used from them. The service is always been decent and priced well.
Why 1 star? Because last month I left my car there for two recall fixes one of witch required the front driver seat to be removed and the adjustment handle replaced. The night I picked my car I failed to notice the massive scratch left on the inside of the door... There is no way a scratch like this could happen in any other way but by their service ppl. So here goes it, they scratch my car, keep quit and hope I don't notice, when I call first told me the service Manager is on vacation so had to wait for them to come back. Obviously they never called back to follow up. Next few times I called in they didn't seem to have a record of my complaint...
In short typical dealership shady behavior not owning their mistake and making it right for the customer. And here I was thinking they are better that this...
The parts and service department is hardworking, friendly and helpful. After my car was serviced they washed it for me. The shuttle service is excellent too! Jason Rebelo took me out for a test drive in a CX-5 and did an outstanding job too. He was very helpful and really knows the car well and was able to describe the features of the car in a super way and I enjoyed the test drive. I highly recommend you go to Budd's Mazda for your next car and or service.
Had a wonderful experience buying my Mazda! Sean was wonderful- he gave me the options I was looking for and answered all my questions to help me make my decision. I felt zero pressure during my visit ...it was a comfortable and relaxed atmosphere. I would highly recommend this dealership.
I bought a Mazda 3, 2014 GS-SKY for my wife, and we both admit that the car is amazing. The exterior shape is athletic, interior is top-shelf, and seats are very comfortable. The infotainment system is easily and fully controlled from the center console which allow you to drive safely. Fuel consumption is very low. Thank you Budds' Mazda!
Dealing with Matt was super easy and enjoyable. I was dreading the car buying experience but Matt Wren eased all my worries! Also, the slightly used vehicle we bought has been without issue and perfect for our small family! Thanks Matt!
Very satisfied with the service at Budd's! They take care of you and make you feel extremely comfortable. Buying a car is no small purchase, but not once did I feel any stress in making a decision! Jason Rebelo took great care of me and was always checking up on me! Thank you to Jason and the entire staff at Budd's Mazda for making the experience a great one! I would recommend Budd's to anyone looking purchase a new Mazda!
Cheers!