I can’t say enough great things about this dealership. Melissa was such an awesome salesperson to deal with, as well as Andrew in financing. Both were super thorough, personable, and really went the extra mile to make sure I was happy with everything. Highly recommend!
I purchased a new Mazda 3 back in 2018. My experience with Mazda has been consistently positive. The staff are informative, patient, and sensible.
Melissa is the best salesperson I have ever met. I don't live in that neighborhood she offered to bring the vehicle to a local mechanic for me. Unfortunately, the vehicle isn't the right vehicle for me but I still very much appreciate her work and honesty. Please ask for her when you get there!
Courteous, kind and professional, Darren , helped us trade in our car, reduce payments and drive away with a wonderful 2021 Mazda. The car is magic! It practically drives itself, with an incredibly smooth drive, and all sorts of "bells and whistles". I love driving it!
When we picked up our car Darren had washed and waxed our license plates and provided a transparent cover, before he attached them to our new car; service and attention to detail in spades.
North Bay Mazda is an outstanding dealership with great cars and wonderful staff. I feel confident you'll be pleased with your choice!
Be sure to ask for Darren...
Although I didn't purchase a vehicle from North Bay Mazda, my wife and I visited with initial interest in a CX-5. Cody welcomed me as I entered and he introduced me to Melissa. She was very thorough in her job and did an excellent job at showing me the vehicle and explaining the features. Unfortunately, we decided that the CX-5 was not the vehicle for us, but that was not Melissa's fault. She did her job and served my wife and I well. Since that day, she has kept in contact with me regarding other vehicles coming into stock.
From our experience, I would recommend this dealership and, specifically, Melissa as your sales rep.
The staff at North Bay Mazda are amazing and very friendly! A huge thank you to Mackenzie, Cody, and Andrew for making the process of buying a used car very simple and easy, especially since I had to drive 5 hours both ways! You guys are awesome!!
Great deal on storing tires but don't buy a car at 12% interest..ridiculous
Went to get my batteries replaced on my key fobs...the woman in Service was so nice...felt so welcome...I was a receptionist at the Mazda in another city a couple years ago and this woman is exactly what Mazda stands for... excellence
Friendly service managers and technicians took time to explain the mechanical aspect of the repair.
Great customer service. Easy to work with.
This dealership goes above and beyond to make the customer happy! It is honestly unbelievable the difference in service compared to my last experience with another local dealership. I will never go anywhere else to buy a vehicle. If you are reading this and considering buying a vehicle from North Bay Mazda I can assure you this is the only dealership I have ever found in my life that is HONEST and TRUSTWORTHY.
Very clean and staffs know well about the vehicles. I met Darren and he was very professional also informative. Highly recommended!
Purchased a Brand new Mazda CX-5. Rob and Cody are the BEST. They took great care of me and helped me with everything I needed. Rob sold me the car and answered all my questions even after the sale was completed. I recommend both of them 100%.
Helped me with new keys. Very professional service team. Recommend with out reservations. Thanks for the help!
I've always had good service here. Thanks guys. Keep up the good work.
My husband and I purchased a new car here a couple of months ago and we were very impressed with the professionalism and excellent customer service we received from the sales and financing departments. What I most appreciated was that they weren't pushy. After our initial visit we went home to think about it before making a decision, and the sales representative was courteous, gave us the information we needed to help us make our decision, then let us go in peace. We came back and bought the car of course, and everything went smoothly from there. We love our new car and feel we made a great choice.
Initially I was happy with the service at NB Mazda. Everyone was friendly and polite and I felt confident about my purchase five months ago. While driving in the last week the vehicle began to feel unstable while turning and made noises while going over bumps. I brought it in to a mechanic just to be safe and it turns out I need four parts replaced. I spoke to NB Mazda and they said there was nothing they could do to help as I had passed the 36 day warranty.
I honestly cannot recommended them at all, my entire experience with them has been nothing short of rotten. It almost feels like an elaborate prank at this point. First, they sold me a broken car. I can only imagine they cleared the EVAP code and pushed it out the door because shortly after picking it up, the check engine light/evap code came up. When going for my first fill up, I discovered that the tank could not vent so when the tank "burped" for lack of a better term, it splashed gas all up and down my body. $300+ fix. Then I went to get my summer tires switched over only to find that they lost them/can't find them/never got them from the previous owner. Eventually they find a set of tires to give me and put those on the steels but not before dragging an air hose across my hood, significantly scratching the car. After buying a set of rims to use as a summer set, I go back in the fall to have the winters put on, but instead of putting them onto the empty set of steels, they swapped them onto the summer rims. I go back the next day to get everything swapped over the right way. Then just this week, I come to simply pick up my summers, and they try to hand me just tires and send me on my way. After they finally find my rims and get them on the car with the proper tires, I find that they did absolutely nothing to protect my rims while they were in their care! They came back to me severely scuffed and chipped. I'm completely done, with north bay mazda. Find somewhere that doesn't treat their customers like a joke.
We are very pleased with our recent CX-9 purchase from North Bay Mazda. Very stress free purchase. Cody was an excellent saleman, very respectul and knowledgeable with the Mazda line of vehicles. I do not think there was 1 question pertaining to the vehicle that he could not answer. Would definitely recommend North Bay Mazda to anybody out there currently searching for a vehicle. Thanks again!
My daughter had bought a car couple of years ago. There service has been exceptional.
Outstanding customer service
I bought a used 2018 Mazda 3 from Justine in May 2020.
I am from out of town and her communication was deplorable, causing more issues than needed when I planned to pick it up.
She promised me a paint pen as there was a small mark in the paint under the door handle. "I will mail it out right away, we just don't have any in stock" -- it took multiple emails and phone calls weeks later for her to remember to mail it to me.
When I got the car home I noticed to that it had not been cleaned properly from the original owner. To the extent of there being dried, sticky residue FILLING the cup holders in the back seat console that folds down.
Now, I just got the (brand new- purchased from dealer with the car) winter tires put on and the mechanic tells me that they are faulty as there is a wobble into the front right that he cannot fix completely with a balance or rotate. I also went to use my second key fob (that I have not used since purchase and it has been safely stored) and notice that it doesn't work at all and there is a huge crack in it, and dirt all inside the battery area.
I would not recommend this dealership AT ALL. Justine did not take the care and consideration into this sale - it was an after thought and customer service was subpar.
The staff at North Bay Mazda are Awesome! They are very friendly and welcoming. My daughter had a remote start installed on her vehicle and they even washed her car after they were done. Excellent Service! We highly recommend their Sales and Service department!
Another case of bring your car in for minor service and the service department tried to upsell big time. When I confronted service, they continued with false accusations about maintenance that must be done and tried lying about the reasons. Lost a lot of trust here.
Never bought a vehicle here, but this is where I service it. Best car service around. Staff is excellent and they always try to make things right by you. I always think that car dealerships want to rip you off, but with Mazda I came close to trusting them :D
Great service department and Bill is especially excellent!
I would most definitely highly recommend Mr.Patrick Shaw to purchase a new or used vehicle from regardless of the brand or model.
In fact, we enjoyed our experience with him so much, we purchased 2 vehicles specifically from him over the space of 1 month. He is a gentleman who deals with people the "old school" way, namely behaving with honesty and integrity and having the customer's best interest at heart.
After reading all or most reviews, I'm happy about my decision to take my wheels elsewhere
I had been a dedicated patron since 2005, when we bought our first mazda3, but after my last purchase of a 2012 maxima, a couple years ago, I've made the decision not to shop or have my vehicle services done there. I still have issues with my nissan, but who cares, I paid cash and out the door I went, . Buyers beware
Bought a new car. The staff is excellent and friendly. Good explanations and great post sale service. Would strongly recommend.
Very much starting to believe the service representatives and mechanics are dishonest and try to upsell you a lot of unnecessary service on your vehicle.
During a phone call, they told me they needed to do some work on the brake calipers, which they wanted to charge me for, but they forgot that they had just replaced them less than 6 months ago!
Bill seems nice though.
Pros
I bought a car from them at a fair price. Salesman was professional and experienced. I'm happy with my car.
Cons
I went in knowing the exact car I wanted to test drive and saw it in the line up. It wasn't busy I had all the information they needed, however it took about 1.5 hours to be able to test drive the car i wanted.
During negotiating the price the salesman kept having to go the back "to talk with his boss" about the price. I know he wasn't, but I found that tactic disrespectful to say the least.
After I agreed on the price they spent half an hour trying to sell me aftermarket warranty. I found it funny that the salesman was telling me how reliable the car was and then the warranty salesperson kept saying i need aftermarket warranty "because the roads here are just so terrible." "the compressor could seize, after not being used all winter." Thats not how HVac works but okay.
There was more i didn't like. But thats the gist of it. I will definitely being buying my next car privately. Its quicker and the sellers are far more respectful in my experience.
Purchased a 2017 Honda Civic which they brought from Laurentian Chrysler in Sudbury through the pallidino network. I noticed the next day after driving it off the lot the car floor was soaking wet. So for who knows how long it went un noticed and it would freeze and thaw. They blamed Laurentian Chrysler. I purchased it for a little over $14,500 they allowed me to return it for a full refund. I then seen them re-list it for $15,449. That’s around $800 more than the original listing price. That’s the most sketchy thing I’ve seen a dealership do. I wasn’t going to write a review until I seen that.
Before this vehicle I purchased a Mazda 3. I had a handful of problems including a fluid leak with this vehicle and it sat on their lot for over a month and a half with little help doing the pallidino 7 day exchange. I was being sent vehicles via email to look at that were $1000-$1500 lower than what I paid. Meanwhile it clearly states the vehicle needs to be of equal or greater value. On top of that, I waited an hour and a half to speak to the salesman only for him to ask for my email address and that was it. I even suggested before waiting to just leave my email.
Their service department is probably the worst I’ve ever seen. They did not complete the multi point inspection properly. In all I probably had to go to the dealership 8 times within a month.
They gave me a full refund however I’m still out what I paid for insurance and other things while I waited for a vehicle to exchange. If you want this bad review gone you can mail me $265.87 I’m out for insurance. Seems only fair since you raised the listing price of the vehicle.
I would highly suggest looking elsewhere for a vehicle. I have pictures of the previous listing price of the 2017 Honda Civic and the delisting price. I also have a video of the water damage if anyone is interested.
Nick the GM was good to deal with however I probably should have been dealing with him a month earlier. The rest of the dealership you are taking chances with.
First photo is what it was listed for in Sudbury. Second photo is what it was listed for after I returned it because of water damage
I’ll gladly take this review down once paid $265.87 of which I’m out because of this. This doesn’t include this being the worst car purchase I’ve ever made and having to go without a car for over a month and the stress in doing so. If I’m not refunded what I’m out pictures and video might be posted to the Facebook page of North Bay Mazda
I have since purchased a vehicle from Northern Honda and have not had 1 issue.
Bought a car from Matt back in 2017. Haven't used car much only has 13xxxkm on that ODO. Wanted to trade in, I did owe 20k at the time on it. He said there is too much of a lien, even if I traded in for a cheaper used car. He didn't bother crunching numbers or anything. Just basically told me flat out there's nothing he can do for me. That got me pretty upset. That was about 6 months back. Now I just quoted my car on their website and it states with the mileage its at, its worth 13k and some odd change. The lien wouldnt be that much if I got a 4-5k car. Even if dealership gave me 11.5k and i added 5k to the lien of 8.5k, my loan would be 13.5k. The fact that he couldn't even be bothered to attempt helping me out, is pretty bad business. Until Mazda can help out a customer who bought a BRAND NEW vehicle, this review will stay unchanged.
Bought a 2018 Mazda 3 brand new off the lot in September 2018 through Ian. We were very impressed with how the sale went down. We never felt pressured into buying the car and it was a very easy going process through and through. I've been bringing it in for regular service appointments since and have always gotten great service! I can always call Emma or Jason in the service department about anything and they're always friendly and very helpful (no matter how stupid some of my questions may be lol). We also purchased roof racks through the dealership & had them installed - they were 100% worth the investment.
Bunch of idiots there. Absolutely hate having to deal with this company. Fucking clowns
I think your mechanics are dishonest people.
They said they would do an oil change before we got our Subaru Forester. Ok so I know when you get an oil change your suppose to change the filter...my filter never got change it said may 2018 and it was put in with a wrench. The filter looked like it had not been changed in a very long time.
Don't think I'd buy from you guys again. There are a few other things we were very disappointed about as well but too much time to explain.
Sorry Mazda, but you lost me as a customer.
I found that everyone within this dealership was extremely polite, and helpful. We were extremely happy with the attention to detail they took with our car and happy with the work done.
Best shop and mechanics in town. I haven't ever had a better experience. If they fixed my suv. They can fix ANYTHING (worth saving).
Great staff and excellent service! Bill and the entire service staff always go out of their way for their customers.
Always feel bad after a visit. Feel like I've been jacked
Darren is a really great person and was a pleasure to deal with. I would recommend him to everyone looking to buy a car new or used. He will not steer you wrong.
Purchased a used car from the dealership. Came to an agreement on the price and scheduled the pick up for a week later. When i showed up, the car was not ready for pick up as it still had the winter tires and had not been properly detailed. The car still had many scratches and stains on the seats. I opted to take a loaner vehicle and return later that day to pick up the car. They claimed that they did not have time to find my tires and that they were too busy. I received a call later that day and finally took delivery on my car. The car was still not detailed and was told i would have to bring the car back a week and a half later on Easter weekend when their "expert" would be available to detail the car. I brought the car down and was given a loaner vehicle while mine was detailed. The loaner vehicle was full of someones belongings and was in poor order and condition despite being brand new. The back seat was unusable and had garbage strewn about. I was called to pick up my car at 3:30 and when i arrived, the car was poorly detailed and left with many deep scratches. They had filled up my gas tank which they had neglected to do previously however; the interior was not touched and remained dirty. I have purchased many cars and this has been by far the worst experience i have had to date. I paid cash for a 2016 sedan and was left feeling disappointed and regret my decision to purchase this particular vehicle from North Bay Mazda
Best auto service I have ever experienced, always treating the client as a top priority. Happy to be a Mazda owner and being a North Bay Mazda customer. Keep up the good work!
Amazing place to get a vehicle. While shopping at other local establishments we felt like the other dealers couldn't be bothered to help us within our budget. Sad we thought we weren't going to get a vehicle, our last stop which clearly should have been our first, North Bay Mazda gave us a wonderful opportunity we couldn't have gotten otherwise. Great interest rate, warranty and an adorable reliable little car. Mazda will have our repeat business in the future.
Just wanted to say Emma in the Service centre is awesome! Definitely one of their best employees, so friendly and passionate about her job! Her customer service is amazing, and she really puts her customers first. Thanks Emma for the awesome service everytime I call, recognition is deserved sometimes!
Excellent service.
Love my Mazda. Always great service from this dealership.
Great service, always friendly on the phone and at the service desk. No complaints
Great dealer and great staff !!!!!
Grear service and people are friendly
Very friendly and thoughtful service staff.