VERY, VERY dishonest the Manager of the preowned cars. I bougt a 2012 MAZDA 2 , in 2014 which had olny 25000 km, the Manager told me this was a new car. However a few weeks after I sterted to have serious problems . Over three year period I spend over $8000. Nobody at the Dileship wanted to talk to me. I am 80 yers old disabeld person. PLEASE, PLEASE stay away from this place. Unless you have a lot of money and you can spend for bad lemons.
Amazing deals and customer's service I have experienced in my 62 years of life
I was directed to 401 Dixie Mazda by Unhaggle. I had a really disappointing experience with this dealership. I went to this dealership with an intension of buying a used car after I rejected a couple of cars the sales person promised to show me a car that was supposed to be traded in by their past customer. They called me in for a test drive after several follow ups because they didn't had the car. I saw the car and liked it and offered to book the car. Though the dealership was not having the possession of the car from the previous owner yet they asked me to pay the booking deposit of $1000 to which I agreed because I really liked the car. I was asked to fill in a credit application and told that they would revert in 3-5 days on credit approval. 10 days past I don't get an update from these guys after several calls and follow ups his manager says I thought we gave you an update. The sales guy who showed me the car went on vacation and whenever I call their receptionist they say they would let his manager know about it and get an update on my car.
Post 12 days I asked to show me the car but they didn't had an answer. So I cancelled the deal. They took another week to refund my deposit and asked to me walk-in to the dealership for this. But they never gave an update on the car.
This whole process was really frustrating. This dealership lacks transparency, professionalism. The staff is rude and I would not recommend business with them.
Thanks,
Vishal
Worst car dealership ever, had car battery covered under warranty but they denied n when conracted another mazda dealer they said its covered under warranty n got it done without any cost. After buying car they asked me to do brake checks for $525, i said i dont need as its it 12 months n brakes r just fine but they said if u dont do this brake service we will cancel whole warranty for this car.!!!
Really upset with this dealership! It’s like after the purchase was made they just simply ignore you. Horrible customer service. Everytime I call in the response is “can I get your number and we will call you back” I wait the entire day and no call back...this is such a common thing that it makes you not want to call them. Please don’t make promises and not follow through with them, I will surely let me friends and family know not to purchase from here. Horrible service, makes promises on the day of purchase and doesn’t follow through with it.
verry bad service .
The unhaggle staff was very courteous and helpful. The car was delivered as promised.
I inquired about Mazda CX-5 and got very good service in terms of response to queries.
Great buying experience. Everyone at the dealership was much helpful, special thanks to Mutee who was our sales person and made the whole process painless and easy. Will be returning for my next car!
Dylan was very helpful and through with how the entire process of buying a car would take . He was was honest and made me aware about all inclusive price of the car I wanted to purchase. Our family has bought 2 cars from him already and I would definately re commend him to anyone wanting to buy a mazda.
Right now i am looking for a car that would be a great change from walking all over the place to borrowing my parents car. I went to Dixie Mazda Car dealership hoping that I would not be pressured in getting a car right at that spot. Ali Murtaza was really helpful in just listening to me and treating me as a possible client whether or not I was ready to purchase the car. I believe I know what car I am getting and hopefully I could wright another review on the service that I get when I am ready to do so.
Thanks Ali for not pushing me into something I am not really ready for and once i am ready to I will be coming back to you.
They were prompt and willing to help
Great staff. I personally dealt with Gordon Wright. He was very knowledgeable, courteous and made my overall process of purchasing a Mazda an enjoyable one.
The people at Mazda were very pleasant and helped us along each step of purchasing a vehicle. We were provided with a lot of options and time to consider what we wanted. We weren't rushed to make a purchasing decision.
I found the dealership experience to be very good. The purchasing process was very smooth and I was able to get through it without a hassle. One of the better dealerships I have dealt with.
Just purchased a used Mazda 3 from this dealership. Abdul Alami the sales guy was just awesome. He was patient and gentle and never for once tried to push us in any way. He answered all our questions, gave us all the time we needed and took the time to explain everything. It was like he was on my side and wanted the best for me. It has been a long time since a car salesman made me feel that way. The car delivery & pick up was smooth, Abdul and the delivery manager Osman had everything ready and as agreed upon. Car was detailed, had all the agreed on accessories..No waits, no haggling..Just a smooth handover.
401 Mazda Dixie will be for sure my dealer choice the next time I buy.
One of the best experience I had here. Excellent service and really good people. They go beyond to address your concerns. Really care for customer satisfaction. I was there and had a deal (very good) but I have to take it back. I was hoping that I will get 50% deposit back in good scenario but there were really nice and gave me full deposit amount considering my situation. If you want to buy Mazda at great price with excellent service this is only place I would be recommending. I had very bad experience at other dealers. Please note this is genuine review. Even 5 stars are less for this location.
This is the first time we tried Mazda. And received amazing guidance from Muhammad Atif. He understood our exact needs as a family and our budget requirements to offer us the right car that suited our needs.
Upon the delivery of the car Osman Osman guided us well with car Tech systems. The delivery was made very quick and overall service at the Dixie location was great. Before coming to this location we tried various other companies as well as locations but this was our preferred choice for the service quality we received from the beginning to the end. Definitely recommend to go for the brand and the location for good service. Extremely satisfied.
This review is related to the service center. I purchased a brand new vehicle at this dealership in December 2018. I have not hand any issues here until my most recent experience. After my previous service, I was pleasantly surprised to be informed by the service clerk that my next service appointment would be complimentary due to my 1 year anniversary. When I called last week to make my appointment and was quoted on the price, I was upset to discover that it was not complimentary. Being my word against theirs, I decided to proceed with the appointment. However, this also opened up the conversation that after 1 year, I was actually required to do a MANDATORY brake inspection. I was told by 2 separate representatives that this was mandatory and if I didn't do it, my warranty would be VOIDED. Frustrated and confused, I called Mazda Canada to verify these claims. Mazda Canada confirmed that this service is only recommended and is not at all mandatory for warranty purposes. I felt conned and I suggest to all that you verify what this dealership says before proceeding with their work. How can their word be trusted when they openly communicate false information to customers. In short, please be aware of the potential for scams or MANDATORY requirements from this service center.
Got a car from this dealership 2 weeks ago. Went in for a tire swap to winter tires took around 2 days to be completed !! Tires were expired, plus some parts were not working properly. Ive been told once i got the car that safety was completed. Clearly they did not check the car fully! I got a child in the car!!! Worst place for service! Would not recommend at all.
Friendly service. Honest about what your car needs or what can wait until the next maintenance check. This advice makes me trust them.
Friendly service. Honest about what your car needs or what can wait until the next maintenance check. This advice makes me trust them.
If you're buying a car from 401 Mazda. You've got to meet this exceptional person named Mutee Salama. His way of dealing with a customer was simply amazing. He treated us as if we were his own. He's not two faced. When he promises something he surely will deliver. A guy of his word. An amazing human being:)
Changed my rating from a 5 to 4 because they took too long to get a closing amount cheque delivered. Finally they did give it to me but it was a struggle
The cars great so i would just give them a 4 out of 5
Purchased a used vehicle with the understanding of it being a clean car and no accidents. Few months down the road when I brought the car to a different mechanic for work, they had point out the repairs made all around the car and the paint job was done due to a previous collision. At that time this dealer was very confident that they sold me a clean and certified car. Do not believe everything they say or show on the carfax and end up being a victim of a scam.
We had a great experience getting our new car here. Osman Osman was fantastic at the vehicle delivery and walked us through all of the features on the car.
I came into Mazda at Dixie 401 because they were very personable with my inquiry. They followed up multiple times as it was a busy time for me without hesitation. Once arrived at the dealership, Tahir helped me decide the best vehicle with long-term value in mind. When it was time to purchase, Mutee spent several hours on multiple days to find a deal that was in my best interest. Upon delivery, Osman took his time to explain the new safety features in the car (including Apple Car Play, heated steering wheel) and made sure I was completely satisfied. Definitely check them out if you’re in the market for a new vehicle with outstanding service!
The best Mazda dealership in Mississauga!! Warm and welcoming. Their technicians are very knowledgeable. Special shout out to Ambi and Janice from service department!!
This is an update from the first time I wrote a review for them after my purchase. While the Sales department is immensely cooperative and values customer's time and experience, following is my recent and first encounter with the Service department:
- While scheduling an appointment, the charges shown were around $35 whereas at the service station, I was given an invoice of around $135. That is a huge difference.
- I had clearly mentioned that I will need a drop-off shuttle service, since I was asked by them. However, on reaching there I was denied that, saying that we don't do shuttle service after 3. Why ask in first place? I had to argue with the department to finally have the drop off service help me reach back to work.
- The total time it took for the vehicle to be ready for pickup was almost double than what was promised. Also, no one reached out to me for any update on pickup.
- The service personnel was adamant on having me pay the invoice over phone call, which I was not comfortable doing for privacy reasons.
- Please note that this feedback is coming from someone who recently purchased total 3 Mazda vehicles from them in last 6 months.
I recently bought my car from this dealership.
Very good customer service! Professional sales representatives. This Mazda location is very good, good management.
Thank you for good experience.
Very happy with my experience at 401 Dixie Mazda! Everyone is professional, friendly and very accommodating. A pleasure to deal with! Before coming to this dealership, we went to a few others and were so disappointed that we almost gave up. A friend recommended 401 Dixie Mazda and we are so grateful that we ended up there! What a difference!!! The professionalism, the level of customer service, overall feel and look of the building, 5 star + experience! We got a great new car and couldn't be happier. Thank you guys for making this special! :)
These guys got you covered. Just bought my first car and I am loving it. Great service on my 30 day warranty. I bought a used 2015 mazda 3 and all the small details I had concerns with was taken care of with no hassle. I was nervous buying my first car but these guys made a breeze.
It was my first visit & I was very impressed.
Their courtesy shuttle service is Kool ....
Met Ambi for a service request & she was excellent...Good communication, polite , explained everything & organized it . Keep it up ! Thanks.
Also met another wonderful gentleman ,Mr.George,
the shuttle guy ...... dropped me off & picked me up & it went very good, , appreciate it.
It was a pleasant experience. Thank you , Sir !
Took my 3 yrs old cx9 in for sensor issue. They ran diagnostics and discovered the warning light came on even though it was still displayed on my dashboard. So no new discovery. Called me to say I needed brakes and brake fluid and gave it a bath. Declined on the brakes because I can do it myself. Charged me $135 for diagnostics. Driving home and the same thing happened within minutes, sensor not working again. Called and said they would do it again free of charge considering the already charged me $135 for a car wash. I don't have the time or patience. I wondered where the sensor was and now it works. I cleared the codes with my own device and stopped up brake fluid. All in all it cost me $20 to do it myself and a lot less time. If you want to be scammed out of your money when it comes to repairs then go here. You go with a simple problem and they'll charge you for whatever, not fix the problem, try and sell you services you don't need. It's hilarious. Don't ever call me for anything! I'll do my own work from here on in you brain damaged idiots.
Had a great experience here purchasing my first car. Right from the moment I stepped on the lot everything went smoothly. I called earlier and asked about a specific car and when I showed up there was a "reserved for ______" paper in the window, great start. The staff is super professional and friendly, Aashir helped me through the whole process and it was a pleasure. Would go back and recommend to anyone I know!
Just recently leased a 2019 CX-5, very friendly staff Atif who assisted me helped me find a great deal without wasting my time. I interacted with other staff as well when I went to pick up the card and they were all great, Osman went through all the features and specs of the vehicle thoroughly. I would definitely recommend choosing 401/Dixie Mazda. 2 thumbs up
Had a great experience at 401 Dixie Mazda!!!
Took care of my old vehicle and gave a great trade in value, shoutout to Adi and Osman who gave me all the accessories in the price i wanted.
Highly recommend to check them out before buying a Mazda anywhere else!
Had a great experience at 401 Dixie Mazda!!!
Took care of my old vehicle and gave a great trade in value, shoutout to Adi and Osman who gave me all the accessories in the price i wanted.
Highly recommend to check them out before buying a Mazda anywhere else!
My experience has been great, all employees are very welcoming and say hello with a smile on their faces. They will take care of you and do their best to let you walk out of the store satisfied, which they did. I recommend buying your car at 401 Dixie because they will take care of you and your car buying needs.
Great service. Good selection. Great staff. Osman helped us with our delivery and the whole staff spent time with us, explained everything and made the whole process seamless. Highly recommended.
Poor service, constantly trying to up sale when bringing the car in for an oil change. They even quoted me tire installation at a certain price and upped it $10-15 when the installation was done (he just wanted to pull a quick one). This place will do everything to trying and scam you if you bring in your vehicle.
Purchased my car from this place worst mistake ever. Most of the staff are very sneaky Jose being the worst one of them all took advantage of me due to the fact I was unfamiliar with purchasing cars. Tried to sell me a Mazda 3 for 50,000. I was trying to come to some sort of resolution to no avail. Clearly all they care about is selling the car once that’s over with you’re on your own. Would never do business with these people again and for that matter I wouldn’t recommend anyone doing business with this place. I haven’t been back since nor will I ever step foot in that place again. I am now editing my original post to let everyone know how this place works. Jose called me the very next day of my original review and wants to seek legal action against me. I contacted the manager after that. I talked to him and told him what had transpired how his employee has threatened me legally his response was he will look into this matter and get back to me the next day. Now months later still has yet to reach out to me. Clearly the manager here isn’t a very trustworthy person considering he can’t even follow through with a simple phone call or maybe a explanation as to why his employees would act in such a manner. As I stated before don’t step foot in that place they have clearly lost touch with how customer service works. Just care about selling you that car once that happens you’re nothing to them. This dealership has not only made it impossible to do business with them but also stopped me from buying another Mazda vehicle period very unprofessional
Bought a car, but didn’t like the service. Sales folks are good, and final delivery is good.. but everything in middle and once u purchase is vehicle is just below average.
Specially not happy with the inflexibility shown by the finance manager on the final deal where they force you to sign things and regular service is just a hassle. I would prefer a local Mazda in your area then trying for a special deal from them.
Tip: never buy the warranty they recommend.
Beware that they do not take parts back regardless of whether they have been opened or not. All other Mazda dealerships will take parts back with a restocking fee (sometimes they will waive the fee if the part hasn't been used or open). If you are unsure and purchase extra parts, beware that you will be stuck with them.
EDIT: I have decided to edit my review and give 401 Dixie Mazda 5 stars. I spoke to the store's General Manager Tahir and I was pleased to hear that he would forward my concern to the Parts Manager to see if something could be worked out. I visited the store today and I had a chance to speak to Tony, the Parts Manager, who took the time to understand my concern and why I needed to purchase extra parts and return them if I don't use them. He refunded all my extra parts! He truly cares about his customers and I am happy to say that I am looking forward to making 401 Dixie Mazda my regular go-to should I need to purchase parts. Fantastic service!
I am a long time Mazda owner. I should say the service there is very quick and professional!!! 5 stars!! The leasing manager Atif is wonderful. He is very knowledgeable, respectful, and pro!! Highly recommended!!
I had an amazing experience at 401 Dixie Mazda. Wesley is the man to talk to as he goes the extra mile to help you find car and to satisfy your needs. He answered every concern with professionalism and made me feel comfortable with the car buying process. As well, he does his best to keep you updated and well informed with everything. Overall, a very kind and genuine person.
I would recommend this dealership to anyone in search of a car. Look for Wesley as he is one of the better salesperson out there.
401 Dixie KIA was a great experience and a great place to purchase a vehicle. Harry Stecyszyn was an incredible sales person who gave his honest and helpful advice. He was extremely knowledgeable and was a great person to deal with. Definitely will recommend this place to anyone looking to purchase a vehicle. I will make sure to spread the word to my family and friends
.
This dealership lacks transparency, professionalism. The staff is rude and I would not recommend business with them. They don't keep their words and every day you will hear something new. They just care about their profit.
Excellent customer service throughout the purchase process and best value for money. Would highly recommend the dealership and working with Atif and Osman.
Had a great experience purchasing my second car from 401 Dixie Mazda. Atif was great to deal with while I had many questions until I made up my mind, and Osman delivered excellent service to smoothly transition me over to my new vehicle. I also visit this dealership regularly for car service due to their competitive pricing and practical maintenance recommendations. Thanks to all the great staff!
Excellent service! This was my best experience buying a used car. The staff were very polite and respectful. I test drove the car a couple of times and had a number of questions on the features, price, warranty, financing etc. They patiently explained each and every one of my queries. I would recommend them to anyone with no second thought. Thank you Varun and Josue for making this a wonderful experience!
Mazda of Toronto has been amazing. This is our second car purchase from Mazda of Toronto and Jeff has been wonderful time after time. He's down to earth and very easy to speak to. He's accommodating and just all in all a pleasure to be around. His price can't be beat and that's why I have always highly recommended his services to family and friends throughout the years. Thank you Jeff and thank you Mazda of Toronto for the wonderful CX-9.
Just returned my leased vehicle after paying for 4 years and this classy dealership refused to drive me home so I had to order a taxi. Got harassed to return the véhicule multiple times in the last 3 months to get a new lease but I’m done with Mazda forever! I had two in a row and it means nothing to them! This is by far the worse dealership I had to deal with. Don’t get a car here, they will lie to you, make you wait 3 hrs for a oil change and more! Bad business!!
This was the best experience I ever had while car shopping. Went to a couple dealers before this,h I thought this was the best I could get. Got the best deal on the car. Thanks to Tahir, he got us the best deal and gave us so many added features with our car. Osman helped us during our car delivery and was really good in explaining the car features with us. Overall a great experience.
I am revising my original review due to the fact that I have called 8 times and left messages to speak with either the Finance Manager or the Sales Rep over the course of 2 weeks. Neither have called back to date.
I am trying to address a financial issue related to my trade in where I am owed a sum of money, but neither of the Finance Manager or Sales Rep are ever available to take my call and leaving numerous messages with the receptionist does not seem to work.
It’s been such a great service I got there! Especially the salesman Atif who is very friendly and amicable. Overall, an awesome experience for sure!
Wonderful experience, ease to do business with. Tahir helped me choose the best car as per my requirements and budget, Jose made it smooth sail through the Financial obligations and Osman walked us through all of the features, making it easier to get familiar with the vehicle. I would highly recommend to first time drivers in Canada.
Have been a customer since 2010, great service and amazing customer care. No complaints so far, have purchased 2 cars from this Auto mall. Would recommend this place.
We had a great experience at 401 Dixie Mazda. We met with Osman on the day of pick up and he walked us through all of the features of the car and was able to answer any questions and concerns we had.
Proud owner of a new Mazda! Thanks 401 Dixie Mazda :)
Excellent service! Staff is so friendly and make you feel like you're part of the family. The process was simple and smooth, no wasted time. When I went to pick up my vehicle, I was given a detailed walk-around of my SUV and all its features and how to use them properly. Would definitely recommend anyone in the market for a car to check out 401 Dixie Mazda not just for their quality vehicles but also for their staff!
Ali Ahmed leasing manager was an amazing person i met in a long time. What a professional guy and so friendly as well. I am 56 years of age and have been buying cars for more years than i'd care to remember. But first time i an leasing a car. I just recently purchased Mazda 3 and honestly say this was the most pleasant and most rewarding car purchase I've ever made. Sales rep Ali Ahmed and Sales Manager Raja were fantastic, easy to work with, and interacted with me without any pressure. Ali went out of his way to show me the Mazda 3 and its features and many refinements over the years. Once i decided that i wanted to proceed i was totally pleased with the end result. Looking forward to a long ongoing positive relationship with 401 Dixie Mazda Ali and Raja. Many thanks
Fahad Miller is a very professional salesman. He knows his products and is very responsive to questions before and after I purchased a Mazda 3. He treats his customers of all ages with respect. If I was to purchase a vehicle again, I would choose Fahad. Good job Fahad!
My girlfriend was in the market for a 7 passenger SUV. We did our research of several of the top 7 passenger SUVs. On the top of our want list was the Toyota Highlander. A second vehicle that I was impressed with was the Mazda CX-9, which I had rented a few months earlier for a trip to New York. While checking out the Auto Trader and arranging for us to test drive (and possibly buy) different Highlanders, I decided to give Dixie-401 Mazda a call to inquire about a 2009 CX-9, just so we can test drive and compare with the Highlander. I called to inquire about the CX-9 because the price and mileage were one of the better ones we found in the Auto Trader.
We called 401-DIxie Mazda and talked to Rohit Ratti. Rohit was courteous and made an appointment for me to come in and test drive the 2009 CX-9 I was interested in. He mentioned that they also had 2011 CX-9 that had lower mileage, was fully loaded with Navigation and DVD players. I mentioned that the 2011 would be out of our price range, however Rohit let me believe that I would have a decent chance of negotiating and possibly getting the 2011 for a reasonable price. So I committed to the appointment that he made.
We went out and test drove the first Highlander. My girlfriend and I thought it was decent, however it felt a bit boxy and van like. I was hoping for a car like ride similar to the Lexus RX 350, which I've owned in the past. We then went to our appointment at 401-Dixie Mazda where we met Rohit. Again he was quite courteous and made us feel right at home. We test drove the 2009 CX-9 and my girlfriend was blown away by the car like right, even though the vehicle is a 7 passenger. She was also impressed that the vehicle appeared smaller on the outside and roomy on the inside, in comparison to the other SUV's like the Highlander. My girlfriend fell in love with the vehicle immediately. Rohit then encouraged us to take the 2011 CX-9 on a test drive and to check out the features.
Long story short, that Saturday we went out Highlander shopping, and ended up purchasing a 2011 CX-9 and Rohit had everything to do with it. We felt that we would have to spend thousands more to get all the features that we got on our purchase, including a fairly new vehicle, low mileage, leather seats, Navigation, and dual DVD Player Systems.
Thanks Rohit!!!!
I went to the 401 DIXIE location to look for a car .
It ended I but the new Mazda 3 sport hatchback .
The experience was fabulous from the beginning to the end .
Amazing how every person in the show room smile to you !!!
Even with a picky and difficult customer like me (I know my self ...lol...) they keep a calm attitude and smile.
The Show room is nice from outside and very well maintain from the inside (I like it all except the balloons hanging from the sealing !!! its not giving a nice contrast with the wonderful sport shape of the new Mazda's-Guys I can help you in that, I am in design and staging ) .
- Saad Majeed is excellent product Specialist he give a great presentations...
-When it come to the Sales Manager Asen Nawaz he presented the best financing plan he can.
-Amir Hussain the Financial Manager he done a great job in presenting the several options of warranty...
- The service after sale it was great when we faced the delivery date , The manager Junaid Raja tacked care of all the final details to have a happy customer.
Thank you guys and good luck but please do me a favour, and move the balloons of the sealing...
Best.
AFG .
Great buying experience with Hassan and Imran! Very friendly and up front. Felt super comfortable speaking with them and they responded to questions and calls very quickly. Would recommend buying from them.
Don't bother going anywhere else. My experience at 401 dixie was very pleaseant. Ask for Hassan Azhar, this guy really knows his cars inside and out and doesn't give off the usual car salesmen vibe. I was pretty much sold after my test drive, and I got a really good deal on my jet black mazda 3. The best part is when I realized I didn't need all the features of the GS trim level Hassan didn't still try to sell it, but instead explained all the features of the GX to gauge if I really needed the added features. Plus he knew that my budget was limited so he helped me get an amazing deal. Would lease from these guys again.