This is the worst place to get anything. I wish I can commend something here but even their popcorn machine is broken. Please have some self-respect and go to another Mazda dealership if you plan to buy a Mazda. The level of incompetence at his dealership cannot be rivaled. You can expect to talk to a group of crooks. Everyone here is out to get those dollars from your pocket. The service department, sales department, and finance department are at war to see who can take the most money from your pocket. Readers beware. Dealer has an organization problem which cannot be resolved. Look out for charges coming out the wazoo which make no sense what so ever. Extra charges are more expensive than luxury brands. Other Mazda dealerships do not charge these nonsense charges. Go to another dealership and drop this stealership.
The sales manager, Yagnesh Shah was very rude. He was forcing and pressuring us to buy a car with him. Basically he said we HAVE to buy the mazda cx3 if he shows us the original car cost price and we have to commit to that and purchase it on the spot. Besides that, i was speaking with another sales person, Patrick Ng, in cantonese and english and told him we do not want to speak to Yagnesh Shah anymore because of his attitude and rudeness. so I was hoping that the Patrick Ng can help us out instead. Guess what Yagnesh Shah said at the end. He said, "I can't understand what you guys are saying anyways" in a very sarcastic tone and left. How racist is that! I should report this to the Mazda's head office or government for being racist. We are the customer, we can speak any language we like in this country and we do need time to think which car to buy, so i believe we do have the right to think and decide which car is most suitable for us. However, Patrick Ng was super patient, helpful and nice with us. He took his time to answer our questions and help us out with the car price. But at the end, I'll have to say Yagnesh Shah ruined our mood for buying a car that day.
The sales manager, Yagnesh Shah was very rude. He was forcing and pressuring us to buy a car with him. Basically he said we HAVE to buy the mazda cx3 if he shows us the original car cost price and we have to commit to that and purchase it on the spot. Besides that, i was speaking with another sales person, Patrick Ng, in cantonese and english and told him we do not want to speak to Yagnesh Shah anymore because of his attitude and rudeness. so I was hoping that the Patrick Ng can help us out instead. Guess what Yagnesh Shah said at the end. He said, "I can't understand what you guys are saying anyways" in a very sarcastic tone and left. How racist is that! I should report this to the Mazda's head office or government for being racist. We are the customer, we can speak any language we like in this country and we do need time to think which car to buy, so i believe we do have the right to think and decide which car is most suitable for us. However, Patrick Ng was super patient, helpful and nice with us. He took his time to answer our questions and help us out with the car price. But at the end, I'll have to say Yagnesh Shah ruined our mood for buying a car that day.
Very good service.
Staff attentive and efficient.
WORST CUSTOMER SERVICE EVER. I believe I get better customer service at McDonald's than this Mazda dealership. I probably wouldn't even give one star if I've option to do so. I went to "SEE" a used car. Sales agent showed me one car and we took test drive. He didn't even had enough information what he is talking about. After test drive I informed him today I've one more appointment for test drive and he started insisting why wouldn't you buy this car if I give you a good deal. Even though I informed him more than two times I believe in having couple of options before I make final decision. If we go and see something it doesn't mean we've to buy it right? This sales agent need to understand you can not throw away few thousand dollars like a peanuts. I met sales agent JOSHUA ZHAN. He is very rude and impolite sales agent. We took test drive and before we leave dealership he gave us offer then when we came back after sometime and his offer went up almost twofold. I lost last bit of respect for him when he told me "YOU SHOULD GO TO OTHER DEALERSHIP AND BUY THAT CAR. IT MUST BE BETTER OPTION FOR YOU" He really need to improve customer service skills and calm his ego down while he talk to customer. Rejection and obligations are the part of sales. I'm glad I didn't made purchase over there and I'll never suggest this place to anyone. I will be sending email to their head office and thank them for their great hospitality.
I initially went to Markham Mazda just to change my tires from snow to regular.
The excellent technicians at Markham Mazda found several safety issues.
The service concierge, Chantal was very pleasant, patient & explained each item & why they were necessary.
My car is now repaired & it was done in half a day. The shuttle driver David was prompt & courteous.
I thoroughly enjoyed the Markham Mazda experience.
We had such a pleasurable experience at Markham Mazda. From the moment we walked in, until the end when we drove away in our new vehicle. At no time did we feel pressure from our sales person Anson. He was able to answer any questions we had. We felt very relaxed and comfortable with Anson.
I also would like to give a shout out to Detailer Shardul! How the heck did you manage to get that red so shiny? If anyone needs an amazing detail job done, Shardul at Markham Mazda is your guy.
Thank you everyone! I love my little red rocket!
Just bought a Honda Civic from here used. Salesman should interest up until we closed the deal. After that it was a get out of the dealership type of attitude. The moment we got the keys the salesman just got up abruptly and left not the laughing and happy attitude he had at the start of the deal. The car was obviously what we expected. However they didn’t wash the outside properly and the inside wasn’t touched at all. I asked if there was a oil change done and got no response but the moment I said I was coming to pick up the car the salesman replied right away. Again with the I want them gone quick attitude.
Ps on the bill of sale it won’t say and extra 37 dollars for licensing as it should rater it says the word extra and they slap you with the fee after. Not to mention when I said it was a problem it wasn’t written on the bill of sale the salesman threatened to take the deal of the table. “ if your not gonna pay this then I can make this all go away” we’re his exact words
Maybe just a problem with my specific salesman but I won’t be taking my business here next time!
I’ve dealt with Melissa for a few years even before she started working at Markham Mazda. I’ve followed her for her great personality and understanding of customers needs. One thing that really made me connect with her was the fact that she actually listened to my needs with my vehicle vs jumping into what she thought the fix would be. She genuinely cares about you and also your time and respects it. She is the type of employee that you would want working for you. Great job Melissa. Thank you for servicing my vehicles needs for over 5 years.
Tim chan
Probably one of the best Mazda dealership right now in the GTA! I used to worked there as an Advisor, and have worked with Jim (Service Manager) and Randy (Shop Foreman) for YEARS, and both are great mentors. All I can say is that I am where I am now, because of them!
I drive a 2010 Mazda RX-8 R3, and I have always trusted Randy to take good care of it for me! Just because he is not working at a "rotary specialty" shop, it doesn't mean that he does not know anything about rotaries!
Throughout the years, I have witnessed Randy take a lot of pride in taking care of client's vehicles as his own! He is also amazing at diagnosing things! He takes the time to find the problem, instead of just going to the "typical answers". In my opinion, and observation, he is the BEST technician I have seen so far! Really, really, absolutely, amazing! Well, what can I say? He was mentored by Jim! Both great guys!
Please go and support them and bring more encouragements to them!
Firstly, I Usually I don't write reviews. The customer service provided by Melissa was 1st rate all the way. really friendly, not pushy great price for my part exchange and a quick easy process. Also amazing coffee.
Service department- Melissa is great! She always gets me in and out quickly and keeps me up to date on what is happening. Getting an appointment is easy, you don't have to wait a week to get in, they usually get you in within a day or two.
It is a pleasure to come into Markham Mazda for our car service needs. Melissa is really wonderful and helpful with all our car service requirements. Melissa is always excellent and very diligent during the car service process.. Always a wonderful experience all around. Thanks you Melissa and Jim and team!!!!
If your looking to purchase a new or used Mazda. Ask for ARJUN he will work hard to make YOUR budget work. Super Friendly and Polite, definitely worth going to see him! .. 5 stars. ..Todd c.
I was driving by and was in the market for some floor mats. Stephen from parts was extremely helpful and definitely went above and beyond what is required of a parts associate. Stephen went out of his way to make sure my floor liners were properly installed. Good customer service goes a long way and Stephen understands this indeed!
Will be coming back if I am in the neighbourhood again and require additional services/parts
I accidentally hit my side mirror on my garage door and I went to Markham Mazda and the parts advisor Steven assisted me. I was worried that I would need to replace everything since it looked bad, but Steven took the time to go outside and check.
Thankfully it was just the cover that needed to be replaced! While out there Steven noticed I had worn out winter tires, he took the time to price me out new ones from good-better-best. He explained the pros and cons of each tire and what would suit my driving best !
Definitely recommend everyone to Steven as he was professional, knowledgeable and considerate. Great asset to Markham Mazda!
Very pleased, ensured my car was prepped and delivered when needed. Benny was always willing to meet with me to discuss, and find the vehicle with the specifications I wanted. Also very easy to get hold of. Third car my family has purchased from this dealer, what more to say than that.
I would like to thank Steven from the parts department at Markham Mazda for helping me and my wife get parts for my vehicle.
I have been dealing with Steven over the past year and decided that I needed to thank him, and what better way to do that?! Of course a review goes a long way and if you’re that type to read a review and need someone that you can trust when buying parts, look no more!
Let me tell you Steven has great customer service and goes the extra mile when finding the right part for my vehicle, he’s not like any other parts store, he finds the best quality with the best price he’s straight to the point and knows his cars very well and that’s not something you don’t get from any parts department.
This past week I dropped by and told him I needed a set of winter tires plus rims, knowing it was going to be busy and thinking it may take awhile (Friday to be delivered) Steven had surprised me and the order came in the next day! I definitely recommend coming to Markham Mazda!
good service and price. Especially thanks for Louis, such a great sales person who is so responsible and patient. This guy makes your purchasing experience feel so valuable, he shares as the best as his knowledge to help the guest to get everything done easier and you will not regret to step in this place.
Amazing service from the parts department!
Stephen went above and beyond making sure the tires I purchased met my needs. Amazing service AND beat everyone elses price point!
Will definitely be seeing them for my next set of tires!!
I have had great experiences so far at Markham Mazda. The first one was purchasing my vehicle - the sales rep was knowledgeable, understanding and friendly. Secondly was my first checkup (>8000km), the waiting room was clean, quiet and made the service seem quick. Most recent, I was there for my winter tires change. I spoke with Steven (Parts Advisor) who was honest, kind and very knowledgeable. I could've went anywhere else but for the service provided, I was happy to get it done at Markham Mazda!
When searching for a car I was thinking between Mazda CX5 and Ford Escape ( same like my old car) .After meeting with Mazda Markham sales person I decided to buy Mazda it was same price as Ford . On my question if my own Ford's wheels ( new winter tires and rims) will fit for new Mazda, he promised me "will fit for sure" , so i kept the wheels .
When I asked Mazda Markham to change the tires to the my winter tires, now they say that these wheels are not suitable.
So please be careful , they can trick just to sell the car.
So , ask for any documentation on what you are promised
I have bought 3 cars here. Never had any issues, always felt they gave me a fair deal. Process was quick and painless. In and out very quickly and the service department is pretty good too.
Docking the last star because of the last bit of unsavory service.
Just leased a new Mazda 3 Sport.
The sales team was great, and the service team was excellent. Anson greeted me as soon as I stepped on the lot (amazing), and was very helpful, knowledgeable and friendly. Had a great experience with a test drive, and met Steven from the service team. He gave me some further information on the Mazda 3, and made me feel like leasing it was the right choice for me. Both have gone above my expectation of service and coordination!
Honestly, everything was great up until I met with the Finance Manager, Jack. He offered a wear and tear package, and when I said I didn't need it he said "Okay, you can go ahead and continue to lie to yourself then". I was so shocked that I couldn't even process how rude his statement to me was. Right from the get-go his tone and attitude was rude. I came to this dealership because my friend recently also leased a new Mazda from Anson. She said Anson was great, but warned me about Jack already. He is the last person I had to deal with at Mazda before signing an agreement. It honestly left such a bad taste in my mouth that I started to regret even leasing from Mazda.
They were looking to offload a defective used Elantra and I was in a rush of buying a car.
Partially it was my fault of considering that used car at the first place. Test drive was good but there was a ticking noise in the engine which the seller agreed to ensure that it will be fixed. I paid my advance. I went to pick the car few days later. The seller said on phone that the car is fixed. The seller was reluctant to show me that car before I sign of on all the documents. However, I inspected the car before signing off. It turned out that it was not fixed and seller was trying to convenience me that such defects are normal in used cars. I had lost trust in them and declined to go forward with that car. They returned my deposit few days later.
Note: Please inspect used cars before making a final purchase.
I had a great experience at this Mazda with Kenny. He listened to exactly what I was looking for & delivered. Kenny went above & beyond my expectations & made my first time buying a car a very pleasant experience. I am completely satisfied with Kenny's service & would recommend him to anyone
Just recently I purchased a Mazda CX3 from Markham Mazda. Salesman James Chang went above and beyond while helping me through the buying process. In no time I was driving away in my brand new Mazda “Red” car! Zoom zoom! A pleasant dealership, everyone included!
Sincerely
Barbara
The sales that I have is called Kenny, which is unprofessional at all.
When he did the delivery, he just asked me to do it on my own and did not explain thoroughly. It was around 8 pm, so I assumed that he was in a hurry to leave.
He doesn't provide any after service as a salesman should do. My car recently has some issues. When I went to him, he just replied, "I don't know. Check with the service manager." He doesn't bother to help his customer after the car is sold. Probably he has enough quotas so he doesn't care about any referrals.
The service department is pretty good and professional.
The service from this car dealership is excellent. They helped me finance my dream car, they did everything for me. I live in Windsor and since it is a far drive they took care of everything so that I wouldn’t have to come in everyday, today I came to get my car and everything was set for me. Thank you for the service, I highly recommend to get your car from here as they are super friendly and will help you every step of the process. Look for James when you come buy your new car here, he will take care of everything for you!
Had the BEST experience leasing my new Mazda 3 with Trisha. She is professional, personable and went above and beyond to meet my needs.
I have been leasing Mazda's for 15 years and this was by far the best service I have ever received. She truly exceeded my expectations.
The Sales Manager, Jerry, was also great. I felt that he was honest, fair and patient. Annie the Finance Manager was pleasant and efficient.
Overall, it was such an amazing experience and I will definitely continue leasing from Markham Mazda. Highly recommend!
Bought a 18 mazda 3 earlier this year got a really good expression doing so. James Chang my salesperson helped me big on the purchase. He was able to give me a good deal and answered all the questions that I had. I will recommend all my friends and family to see James if they are looking for Mazda cars.
I got completely scammed!
I’m so disappointed words could not express. I purchased an Audi Q5 and contacted this dealership to let them know the engine light came on and would cost roughly $10k in repairs. They sold me a terrible 3rd party warranty with Lubrico that Audi doesn’t even accept. They also indicated that their service department doesn’t accept it either.
I went to the dealership to see if I could get another vehicle and they checked my car out and never got back to me.
I left several messages for the general manager as no one was responding to me and I still have not received a call back!
I have always been so careful with purchasing used vehicles and I put my trust in Markham Mazda. The way this company handled this situation is so sad. Just another dealership that only cares to take your money. I’m a mother and my child’s safety comes first.
James provide excellent customer service and was extremely patient throughout the whole purchasing process. They really value me as a loyal customer. Great experience.
James is amazing! He was there every step of the way for us. He always went above and beyond to help us. Thanks, James. We love our new Mazda.
Just purchased a Mazda CX9 from James. It was a pleasure dealing with him since he knows what he is doing and have made the whole introduction, buying and financing process quick and smooth. He speaks fluent English, Cantonese and Mandarin. I will certainly introduce James to anyone who is looking for a second hand or new Mazda.
Just purchased my new CX5 from James at Markham Mazda and I'm very happy with the service and deal that I received. James was very patient and showed that they valued me as a loyal customer ( 3 car from Markham Mazda).
Highly recommend.
Had a great experience at marham Mazda. James Chang went above and beyond in his service to get me into the perfect car. I'd recommend everyone to get a car here
Today I brought home my 4th Mazda. I was given great service by James Chan, who walked me through the leasing process with patience and clarity.
I am looking forward to being served by this friendly and helpful team for years to come.
Had a great experience by my first car at this location. Anson have helped me a ton on this purchase and gave me the best possible options I can get and I can’t thank him enough for that. I’ll most likely recommend Markham Mazda for whoever want to purchase a car in the future.
I dislike buying a used car at the best of times and anything that makes the experience better is greatly appreciated. I booked a test drive online and had a quick response from Benny. I could not come in that day so James Chang was asked to assist me the following day and he followed up promptly. I was able to complete the test drive, the car was reasonably priced, I was not pressured, James answered all my questions to the best of his ability. The car basically sold itself however it did help that the dealership changed the car tires to newer ones.
I appreciate courteous, up front, straight forward service. A big thank you to James for making my car buying experience less of an ordeal and making it smooth and less anxiety provoking.
I purchased a car from Markham Mazda and had an awesome experience with its service. The deal is favorable. The 2019 Mazda 3 does have an excellent look and competitive performance. Shout out to Anson whom helped me for so much! He's nice and friendly, and willing to help with any issues or questions. Great follow-up service by him as well.
Had a great experience at marham Mazda. James Chang went above and beyond in his service to get me into the perfect car. I'd recommend everyone to get a car here
I had a terrible experience purchasing a vehicle here. I would assume that since this is a reputable dealer, they would not scam and lie to their customers. This dealership should not be trusted and make sure you double check on all the documents received. There was a 2 year interest free for a purchase of a car which was disclosed to us. While we could have purchased the entire vehicle instead of financing it, it was a better option to extend to purchase.
While it was equally out fault for not reading over the sales contract, they deceptively changed the term into a 3 year contract on the contract. We even verbally disclosed the agreed upon 2 year term before signing with the financing agent. This ended up with us paying for interest when we could have just purchased the vehicle out right.
So I would avoid this location entirely if I had a choice. Otherwise make sure to inspect everything and to take everything they say with a word of salt. Scam and deceptive even though under the Mazda network. Should be ashamed.
Hi, I would like to share my opinion about this place. Trisha and Annie were very welcome and knowledgeable. I got very good service and professional approach. Thank you Trisha and Annie. You are a good team!!!
A few weeks back I came in to buy new windshield wipers for my Mazda 3 and was informed that I only needed to change the blade. I was shocked and informed Steven in the parts department that I threw them out when I changed the wipers in the Fall. He ordered a new set for me, which he had delivered the next day which was AWESOME! He also changed my key fob battery and took the time to show me how to do it so that I can do it myself in future. When the new wipers came in he offered to help me install them. Thank you Steven for the excellent customer service and for taking the time to answer all of my questions!! Keep up the awesome work :o)
Anson Wong was very professional, friendly, and knowledgeable. His attention to detail and finding the right solutions to meet my needs. This is an exemplary of great service and keeping the experience memorable. He even went the extra mile to deliver my spare keys. Thank you Anson!
I purchased a car from Markham Mazda and had a very pleasant experience. Shout out to Anson Wong who made the process simple and efficient! He provided the information I needed and more. Appreciated his positive attitude and service.
If you're looking for a salesperson at Markham Mazda that can help you choose your next vehicle, Anson Wong is your choice! He was a pleasure to deal with from beginning to end - no fuss. no muss. We had requests within reasons and he was more than happy to oblige. I would deal with him again if I ever need assistance.
At the beginning of the winter season I needed a set of rims and winter tires for my car. I wanted something affordable and safe because I have child. I spoke to Steven in the parts department and he managed to find the best fit within my budget and gave his professional opinion on all the brands that he mentioned, it helped me decide which brand I should choose. I wouldn't hesitate to deal with Steven again as he is a very honest person which is important to me.
If you really want to buy a car, ask for the sales consultant, Kenny Jiang. He's amazing! Had a wonderful experience at Mazda showroom. He's very honest when he does his sales and makes the customer feel very comfortable. I'm surprised to meet such an honest sales consultant.
For the last eight years I received excellent service at Markham Mazda location. As a loyal Mazda customer I have been referred by Paulette, Service Manager to Karim Takawy. I love my 2008 Mazda and appreciated the great customer services and maintenance of my car. Although I was not planning to replace my car yet, Paulette recommended that I consider trade in option and purchasing a new car. Karim Takawy provided me with options suited to my needs. Karim has strong client focused skills, he is great communicator and most importantly he takes into his heart his client’s needs. He is patient to listen and provides direct and clear advise. His people skills, smile and sense of humor helped to create a pleasant environment. But most importantly he succeeds to create a level of trust with the client that I am certain will attract and retain future customers. The same applies for Paulette.
We deal in an extremely competitive environment and often we focus only on tangible results. I do believe that the only way that companies can remain competitive and profitable is by maintaining great reputation and customer satisfaction. The reason why I believe Karim and Paulette deserve to be recognized and appreciated. Finally I would like to thank and recognize Engle. This gentleman assisted me back in 2008 when I bought my first new car, Mazda 3. He also helped me last Monday and I appreciated his patience and advise during the test drive.
My experience with Markham Mazda has been fantastic. I was looking for a used compact SUV. Drove up from London Ont. The car dealers in London won't negotiate a fair price, that is why i went looking elsewhere. My experience with the sales consultant Moe Adelkhani was the best, he went out of his way to deliver my CRV. He drove from Markham to Kitchener to meet me half way as i live in London.
When i received my vehicle, everything was complete the safety, E-test, registration and a full tank of gas. I just want to say thank-you to everyone at Markham Mazda for making this an awesome buying experience.
I bought a certified car from this dealer. I received very good service from the sales person (Akis), the best sales person I have ever met. Very knowledgeable and straight forward guy. And I would like to do business with Akis again and certainly recommend him.
Battery died within a month but Akis got it replaced for free :) Thanks a lot Akis!!
Didn't have a great experience with his manager, wasn't friendly - in other words Rude.
There has definitely been a change in something there. When I walked in, it seemed to be more alive and people way more friendly. I had an amazing experience for the first time since I purchased my Mazda there 2 years ago. They even offered to wash my car!!! Im much happier now. Thank you for making the change.
I had the pleasure of dealing with Akis Sofroniou and I found him to be incredibly helpful, honest and approachable. I had a great experience and I am very happy with my vehicle. Akis seemed genuinely invested in making sure I walked away happy and was open and honest with each question I asked. I would definitely recommend Akis and Markham Mazda to friends and family.