Alain Lalonde by far is one of the best Mazda Service Adviser I have delt with.
This guy took the time to Lissen to me and Fix the problem I had with my CX9. He was able to fit me in on a tight schedule and get the job done correctly.
He arranged for a Mazda rep to pick me up after my car was fix. Made my day🙌
Big thank you brother!! Much appreciated
5 Star all day long
Reached out to Hawkesbury Mazda for a CX-5. Was in a time crunch for a new vehicle. Salesperson promised three times they could have the vehicle I wanted “next week, for sure”. Then that changed to “well there’s this vehicle instead”. When explained I wasn’t interested in that vehicle had the sales manager then texting me pushing to sign so that they could secure the vehicle, very pushy, texting with the shrugging emoji, very unprofessional. Ended up going to another Mazda dealership who were incredibly professional, honest and upfront.
I left a $500 reservation for a car that was supposed to arrive end of June. Time came and went. I contacted the sales rep (Carl Benoit) and he said the car was now going to arrive end of July. I asked him multiple times if that was a guaranteed date and he ghosted me on text. I decided to ask for a refund of my deposit since the original date had come and gone. I spoke to the manager (Carl Maisonneuve) and he said that they would send me the refund by cheque (even though they had no problem taking the deposit by Visa). That was on July 4th. Now we are August 20th and still nothing. I emailed the manager 10 days ago to ask him where my refund is and he is ghosting me. I guess next step is to contact Mazda Canada HQ. I would avoid this dealership. They are very attentive until you pay.
The Hawkesbury Dealership, are always helpful and friendly, since buying my 2010 Mazda 3,
it's where I always have my car serviced, they meet all of my expectations, keep up the good work 👏
Fantastic service and fast they don't waste your time or money
Outstanding service‼💝 Thanks‼😃
Staff is very friendly and helpful....and I got my tires for my Mazda!
Thank you Mazda Hawkesbury!
Bought my 2022 CX 5 here. No one could match their price! Also had first service appointment. They brought the vehicle in at the scheduled time and got the work done promptly. Staff were super helpful and very friendly!
Purchased a new Mazda CX-30 from Carl Maisonneuve from Hawkesbury Mazda. Great experience and got a fair price.
Worst experience when I bought a car about 2 years ago. Sales woman told us there was no turbo in the car, on our insurance it said it was turbo. We called they said that there was a turbo. Two weeks later after waiting TWO months for the car, the turbo breaks down. Car is awful. After arguing they changed it. A year later it’s broken again. Honestly don’t go there they try to scam.
Charged $147 without estimate or permission to “repair” a false +ve check engine light. Unreasonable service rep and no regard for existing service note indicating possible problem reason unrelated to my own Telus Drive plus OBD2 accessory.
Worst dealership ever, used to be good but went WAY downhill. Very ignorant and rude Frenchmen in service dept. Will never buy another vehicle from them again. Customer lost for life !
Carl Benoît is a great salesman with a genuine interest in making his customers happy.
Great service.
Excellent service, as always. Plus, their vehicles are top notch!
I highly recommend. I have been a customer for 20 years and keep coming back because they are the best!
Thanks to Carl Maisonneuve and his team for the superb service...
This is a team I recommend 100% thank you for making my shopping fun, easy ,and efficient to help me choose my car.. Great bunch of people..
They would not even give me a copy of the contract for the car they wanted to sell me. I couldn’t buy from them. No interest in giving me a chance to understand their quote. Its not normal to not give a person a contract for a quote
WORST experience getting a car EVER!!!!
People at this dealership do not care about the customer and point blank told me they do not care about the opinion customer has about them. I feel that as a new or potential customer you should be aware that this dealership had cost me extra fees at the time of purchase as well as at the time of buyout of my car. I had contacted Rachel Boucher multiple times over the phone and over the email and I still received wrong numbers and final amount of buyout was $500 more then quote she had sent.
Be aware and proceed with caution when dealing with them. Very UNPROFESSIONAL behavior of this dealership gave me a bad customer experience!!!!!!!
Terrible attitude and over priced!
Trying to charge 1200$ for changing break pads.
Great sales team and service.
I'm from the Province of Quebec and they matched & beat every price i got. I recommend Peggy for sales. :)
I had an amazing experience. I live in Kanata, but it was well worth the drive. Carl Maisonneuve took care of everything and made this the most enjoyable car buying experience that I have ever had! I highly recommend!!!
Exceptional, and stress free experience dealing with Hawkesbury Mazda - both for purchase and service. Karl was a pleasure to deal with - a knowledgeable and professional salesman.The service advisers and specifically the service manager, Andre, were also excellent to deal with. Outstanding service all around. I felt valued and was treated with respect at this dealership. Highly recommend.
Bought my car 1000km over what I bought it.. Sales manager cant give me explanation on how that happend...
A few years ago they ripped off a friend of mine but personally, so far so good.
Mr. Benoit went above and beyond throughout our correspondence for the search for the right deal. Apprehending my purchase being conditional under exceptional circumstances, he delivered me the most fitting proposal that I couldn't decline. Carl Benoit set the tone for the purchase.
Appreciate the team behind the scenes who also made it possible, some of who I, unfortunately, could not thank in person. Thank you, Hawkesbury Mazda! Never imagined a seamless car buying experience like this in these unusual times.
Great service dept
Very prompt, professional courteous service. Jonathan Maier was a very knowledgeable, pleasant service advisor and explained all the details about the maintenance. check The mechanic performed quality duties in an efficient manner. The dealership was super clean, with proper physical distancing protocols, COVID-19 hygiene standards and clear bilingual signage.
Very prompt, professional courteous service. Jonathan Maier was a very knowledgeable, pleasant service advisor and explained all the details about the maintenance. check The mechanic performed quality duties in an efficient manner. The dealership was super clean, with proper physical distancing protocols, COVID-19 hygiene standards and clear bilingual signage.
Purchased my car during the pandemic. Was a very easy process. Carl was great, we texted back and fourth and after a week later I went to pick up my car. This was the easiest car purchase process I've done. Thanx Carl.
RIP OFF
Over charged for an oil change. $105?!? That's crazy other mazdas are $80!! The service advisor said mazda raised their prices. I called 2 other mazdas and they were $80, with the same full synthetic!
Typical car dealership where they had a used car I was interested in, but kept trying to herd me into buying "new", and then set the prices so that the 3yo car would be more expensive! Don't bother trying to buy here.
Amazing and Friendly Staff ☺️
The salesman was rude insulting pushy towards his sales terible customer service
Good service
They went above and beyond for us. Recommend them 200%
Great experience! (Mazda 3 lease). People are A+ and there to help you.
Best deal
great service
Excellence service. Pierre Alexi
Excellent service, as always. Plus, their vehicles are top notch mnnn I highly recommend.
Great staff and service was reasonably priced compared to other Mazda dealerships.
Good. Place. To. Buy
Depuis maintenant quelques années, je fais affaire avec Carl Maisonneuve de cher Hawkesbury Mazda. Après avoir fait l’achat de mon 3e véhicule, je peux clairement dire que le service reçu est impeccable et du plus professionnel. Les détails fournis durant la vente, et le service après-vente du vendeur en question est excellent. Les détails donner, les options disponible, les prix compétitif, sont tous des détails qui font en sorte que lâchât de mes véhicules ont été si facile!!! De plus, la livraison du véhicule, et le service rendu au moment de la livraison était magnifique!!!
Merci Carl Maisonneuve, et Hawkesbury Mazda pour l’excellent service.
J’adore mon véhicule!!!!!
L'auto que je conduisait l'année passer ma lâcher et j'avais besoin d'un auto le plus vite possible donc je suis aller voir Carl Maisonneuve. Je lui est expliquer ce que je voulais et il ma sortie plusieurs prix et auto en conséquence je n'est jamais vue un vendeur aussi dévoué a son client, à l'écoute, honnête et respectueux que lui. Aussi j'ai eu aucune pression d'achat, j'ai prit le temps que je voulais pour me décider et quand j'ai finalement fait mon choix j'ai acheter une Mazda 2. Sa fait maintenant 1 ans que j'ai mon auto et le service et toujours fantastique par exemple quand mon auto a besoin d'un changement d'huile il vienne la chercher et il me la rapporte. Je recommande fortement d'aller voir Carl Maisonneuve!
J'ai fait affaire avec Hawkesbury Mazda en mars dernier. Plus particulièrement avec Carl Maisonneuve. J'ai reçu un service impeccable et très professionnel. Carl m'a suggéré les meilleures options qui se présentaient à moi. Aussi bien du côté financement que du côté garanti. Je connaissais tout du camion avant même de l'acheter.
Merci a Hawkesbury Mazda pour l'excellent service et surtout merci à Carl Maisonneuve. J'adore mon camion.
I was interested in purchasing a truck and was given the wrong information about truck eventhough I had the salesman Carl M in sales call me back once he got information as it wasnt readily available[NOT SURE WHY} I was given the wrong year and specifications for truck{ couldnt even get the colour right} I was told the truck was just like new it honestly couldnt have been further from the truth, the smell inside vehicle was bad enough to give you a headache it was full of grease or oil bad enough you couldnt sit on it.The sales manager at least that is how he was presented to us told us to take it for a test drive, my wife refused as the vehicle was not ready for a test drive and should not have been put up for sale until it was cleaned up. We evaluated the situation and offered $4900.00 less than asking price and told him that our time had already been wasted not to waste our time anymore, it was only offer no negotiating. He then wanted our vehicle to evaluate it for trade in value we handed the keys over, and no word of a lie he sat in an office for an hour and did not need keys as we were watching if anyone went to vehicle.Finally got numbers scribbled on paper he took full asking price of vehicle and added tax and then subtracted the trade in of our vehicle.Just to let you know you only are required to pay tax on money exchanging hands meaning purchase price in this case we told him $19,000.00 was the most we would pay subtract trade in value of $10,0000 according to their evaluation would leave balance of $9,000.00 plus tax for a total of $10.170.00 they wanted $17,000.00 and some change. Not only was the experience completely unprofessional He was asked if he would sell truck for a straight deal of $19,000.00 as we informed him at the very beginning an hour and a half prior he refused.I then let him know what I thought of the whole situation Im glad my kids were in the vehicle at this point as I didnt have one thing to compliment him on.The experience was bad from beginning and just got worse never have I seen anything like it before. We had purchased 2 vehicles in the last year and had great experiences at two different delerships, I guess all things come to an end or maybe not stay with ones that you know and dont take chances with new ones