Service department has been excellent when dealing with them. Salespeople (Steven, in particular) are very friendly and helpful, were still willing to help us out with the details of our lease return even though we chose to buy a new car through another manufacturer.
I am in the industry for a luxury manufacturer and I can tell you first hand; great experience servicing here.
Shawn seems to run the show here and for good reason. If you want to make sure you are truly looked after without a worry, come here and ask for Shawn.
Buying from Stoney Trail Mazda was a breeze. Nirm, Hailey and Marianne were very professional and we came to a great price for my vehicle. I would not hesitate to buy from them again. Highly recommended!
Thanks!
Friendly with no pressure. I felt well taken care of. They even "unwrapped" our new car.
I would highly, highly, highly reccomend working with Glenn! After a not so great experience at another dealership, I wasn't even sure if I wanted to go back to one. But, this changed when working with Glenn, who was so caring and easy to work with. He made sure I was comfortable and happy throughout the process, got me the best deal possible, and also followed through on everything he committed to. Hands down - deal with Glenn! And to Glenn, thank you so much again! I am so happy with the purchase of my new 2019 Mazda CX-3! Zoom zoom.
Please note that this review pertains to the used car experience as opposed to the new car experience which can vary.
Would like to preface this by saying the sales team I dealt with was good, my issues are with the severely lacking used car inspection they performed and with the finance manager that sold me the extended warranty.
Background:
It was time to trade in the rx8 r3 for a baby hauler and traded it in towards a BMW 550 Gran Turismo. The sales department was truly fantastic to deal with and I was pleased with every aspect of that portion of the transaction.
Mazda had done an inspection on the car which came out clean and the one item that required to be addressed was fixed accordingly by a BMW specialist which Mazda footed the bill for. I took their inspection at face value and as an added precaution also bought an extended warranty through them at a cost of approximately $5,000 which was costly at the time but it was a comprehensive plan and I was assured it was the best coverage I could get for my vehicle. Signed on all the dotted lines and brought my new to me BMW home.
Soon after things went south for me. The finance manager never explained that the warranty was capped on the value of the vehicle. While this may seem reasonable, the way the deal was structured was that they maximized my trade in value which helped me with additional GST credit but then lowered the value of the vehicle drastically which was then reflected in said warranty. Therefore, unbeknownst to me at the time, my $5k warranty was capped at only a maximum of $14k in claims. Had this been made clear to me I would have opted out of the warranty then and there or atleast restructured the warranty package. Who pays $5000 in insurance for net coverage of $9,000?!
Shortly after purchasing the vehicle, realized it was burning excessive oil (over a quart in less than a 1000km). I figured I had purchased a very expensive warranty so would be covered. In under under a year the car has been to a very reputable BMW specialist on multiple occassions to address the oil leak and oil consumption problem aswas as other issues (control arm issues, panoramic shade stopped working). On top of paying for the warranty, I've had to shell out in excess of another $5,000 trying to address these engine issues while having put less than 5000km on the vehicle as the car has been out of commission for extended periods of time. The warranty has been capped out. I've had no recourse or assistance from the dealership. The new finance manager was a gentleman and looked into things for me but there was nothing he could do.
Lessons learned and caveat emptor:
1. Do not trust their mechanics to conduct a thorough pre purchase inspection. Especially on used cars that are of non-mazda makes. The car I bought was represented as being mechanically sound but early into my ownership I found out the hard way that it was not. I recommend getting a comprehensive PPI done at another mechanic for any used car you purchase from them.
2. If you want an extended warranty, don't buy one from them. If you do, ensure the finance manager walks you through all the mechanics of said warranty in detail and make sure you read the fine print so you fully understand how the warranty works. Don't trust them implicitly to be fully transparent.
3. This dealership won't stand by their used cars - I would not recommend them for any used car purchases. There are other instances if you peruse the negative reviews of cases where used cars that were represented to be mechanically sound had thousands of dollars of repairs being required post sale.
The whole team at Stoney Trail Mazda were so knowledgeable and wonderful to deal with!
I have been dealing with Stoney Trail Mazda for about 5 years now. Even when I have lived in different cities and on the other side of Calgary I continued to get my car serviced here. The service department is impeccable! Shawn, Earl, and Harp remember me by name, are always friendly and knowledgable, and do their best to make sure my car gets effective and efficient service. I highly recommend coming here for service! The front sales department is also very friendly and helpful!
Stoney Trail Mazda team is amazing! I love getting my car serviced here and when I decided to upgrade this past month GLENN was fantastic and made sure I was well taken care of! I would highly recommend heading to STM for all your Mazda needs! :)
I am so thrilled with the service I received at Stoney Trail Mazda. I bought my first car there seven years ago and recently purchased a new vehicle. Glenn was so great to deal with to help find the perfect car for me and ensured I was getting everything I wanted. Merianne was such a pleasure to work with and helped deal with the financing so quickly, she is so personable. Both of these two made my experience just so lovely, I felt heard and appreciated and I cant thank them enough. I will be back in the future!
The service was exceptional from the sales manager and staff, who were accommodating to my used buying budget. The presentation upon pick with the bow was a highlight. Please give Stoney Trail Mazda a try, you won't be disappointed.
Had a great experience here buying my car. Kish was great! He had a ton of knowledge and really helped me make my choice. I am so happy with my mazda3! The entire team who helped me was great! Thanks
I get my car serviced at this location and I keep going back because of EARL! He makes the experience so pleasant and I really appreciate his customer service. He is warm and welcoming, extremely knowledgeable and makes you feel like an important customer. Stoney Trail Mazda I hope you know he is a gem!
Service department is fantastic. Really easy to book my car in for an oil change. Decent hours too.
I went in the morning and Shawn was helpful in listening to my concerns. There were fresh baked cookies! Delicious! A nice treat while waiting a few minutes for the shuttle to return me home.
Mathew is an awesome shuttle driver, very friendly and easy to talk to.
So far so good! Nothing bad to say at all.
My experience at Stoney Trail Mazda was amazing. From the customer service to getting down to the details of purchasing the car. Sunny was such a great sales that really cared about what we wanted and made it happen. Definitely will recommend to friends and family!!
Shawn is an amazing advocate for her clients. Truly goes to bat for us and has made me feel heard and well taken care of. She is a valuable asset to the Stoney Trail Mazda service department. My loyalty to Mazda Service lies in her. I sure hope she knows just how awesome she is. Thank you!!
Nate and his crew are the best team in Calgary! They have fast friendly service and sold me a premium quality used jeep! I highly recommend them to anyone looking for a new or used vehicle!
Thank you
Wonderful staffs and amazing customers service. All the team members deserves 5 +++ stars for their best customers service. Better than Best place to buy Mazda in Calgary.
Everyone was absolutely amazing. We had the best experience buying our Mazda 3 at Stoney Mazda. From our sales associate who took all our wants and needs and found the car that fit us and was in our budget, to the queen of finance who made sure we understood all aspects of our loan and warranty. We thank you all so much for a great experience. We definitely will be coming back again when we are in the market to upgrade the next vehicle and I will highly recommend you to friends and family when they are in the market for a vehicle! Nice work team!
Horrible experience. Purchased an older used Honda and after 60 days, it requires major repairs. Requested Stoney Trail Mazda for a resolution and they have ignored my requests and didn't take any ownership of the faulty car. I recognized older vehicles may require some minor repairs, but this was over $6,000 of repairs required. No acceptance of responsibility. I would rate a ZERO if I could.
Overall, we had a very good experience at Stoney Trail Mazda. We were looking for a vehicle a few years old, and found a nice fit for us. The finance manager was particularly good to work with and a nice complement to the "zoom zoom" of the car itself.
Unfortunately, I have to share my recent bad experience with booking a service appointment.
I requested the service (winter tires + oil change) appointment twice using the online booking tool. I prefer email/SMS communication, which I noted on the online form.
As way too often, nobody contacted me in 2 weeks.
Therefore, I left general complain on Stoney Trail Mazda site.
A lady called back in a very short time, stating she is following up on the online request. She offered an appointment in 2 weeks from now. I asked, if she can fit me in sooner, as I wait already 2 weeks for the appointment, but she did not have any other choices for me. Her overall behavior was cold and slightly arrogant. She did not apologized, just behaved like there was no complain and she is responding to the online request.
Because booking a service appointment is continuously difficult and slow, I am seriously considering to switch the service provider (after almost 7 years) despite the fact we never had an issue with the work done, the dealership or the shuttle drivers.
Very helpful and friendly staff. Everyone is professional and knowledgeable. They listen and help direct you to have a great experience. I recently bought a car here and felt I was taken care of, and respected. They also follow up to ensure you are satisfied with your experience and vehicle.
Great dealership experience! Kish was amazing! If you need a Mazda, Highly recommend you come see Kish at stoney trail Mazda. What a great guy. Also Joe in finance is phenomenal! Someone get this man some more toner!! :) thanks guys!!
The branch has very good customer service. I have been servicing my Mazda for 4 years so far with them. The only thing that bothers me is the long service time although I always book an appointment. it can take up to 2 hours to replace the filter and oil.
The best car buying experience I have had. Everyone was just great. They were helpful and ready with information as I required it. They helped with the finances and help reduce the rate of interest I was being charged. The test drive was great and covered all aspects of the cars performance and safety systems. The showroom was well laid out and there was access to all the types of vehicles.
I would highly recommend Stoney Trail Mazda.
The dealership was straight forward and easy to deal with. Everyone was very kind and we felt we received a fair price for the vehicle that we purchased.
On Tuesday afternoon we went to test drive with Makur and he was very knowledgeable and friendly. We had a pleasant trip and he explained a lot of the car features with us. He was not feeling very well yet he still took care of us superbly. Excellent work!
Our SUV was totaled in a collision, so we were in the market for a new vehicle. The sales staff were friendly and professional, I did not feel pressured and they were able to work with an unsure time-line for our settlement. Very happy with our new car, would recommend Mazda as a brand and Stoney Trail for anyone in the market.
Felt some wobbling at high speeds and took it in for maintenance. The bill including maintenance was hefty but the problem was resolved. Matt the shuttle driver was very pleasant. Thanks for looking after my vehicle
Dishonest sales manager. He reneged on what he first told us our vehicle was worth, and offered us a small fraction of what we discussed. We went to North Hill Mazda and were treated with respect and made a deal with someone who was fair and transparent in his offering. He was genuine in desire to help us, instead of trying to screw us over - a breath of fresh air from a very frustrating experience. We will never go back to Stoney Trail for any reason.
Have dealt with many dealerships over the years and this one is a long way from my home. Helped my son buy his first used car and Brittany sat with him in the vehicle and walked through everything, start to finish. Good way to set them apart from other dealerships. She was professional, friendly and knowledgeable!
We’ve had years of great service with Stoney Trail Mazda. They’re efficient, honest and have kept my 2007 Mazda 5 happy and healthy. The shuttle service is convenient, friendly and always on time. Now to decide what Mazda to buy next...
Great people and great service. Loving my CX5 thanks all. From start to finish Nate and Merianne rocked
I came in with very specific requirements and they went above and beyond to meet my needs and my time line. I was buying a preowned vehicle and they took the time to walk me through the vehicle’s pros and cons so when I got home there was no surprises. It was really open and honest with friendly and competent staff working as a team. They were also able to give me a very fair price. This weekend? We’re going camping!
We had the pleasure of dealing with Steve Presti, and it was as positive a car shopping experience as I have ever had. Steve was friendly and incredibly personable, and he listened to what I was looking for. He did not come across in a high pressure-style (like so many sales people often do), and he worked to get within my budget. I’m pleased to do business with him and the other folks at Stoney Trail Mazda, and would highly recommend him and the dealership to anyone without reservation.
This is the first Mazda store I've ever visited as I am in the market to purchase my first car. I wanted to share with all the first time car buyers with my very honest opinion and experience that I encountered with this dealership. I was in the market for a compact hatch so I had my eye on the 2019 Mazda 3 GT AWD. I was welcomed by the sales staff and sales manager for a test drive. After hour of negotiation, I was offered by the sales manager a great discount at the new vehicle! They looked very sincere of earning my business and honest by showing me all the papers for all the charges. He stated multiple times that they’re giving me the best deal in the market and only making a small amount of profit. I valued their honesty by putting down a deposit on the vehicle and waited for the car to arrive. Few days later, I had another friend who’s also in the market for a new car and he took me to an alternative Mazda dealership. I was shocked as there was a significant price difference. My first reaction was that, there must be some misunderstanding. As the vehicle i had deposit arrived at the Stoney dealership, I decided to have a look and have a chat with the Sales Manager hoping for a reasonable explanation. Parked beside my deposit vehicle was another white Mazda 3 that also just arrived. It had “SOLD” sticker on the windshield and later I’ve found out that vehicle was never sold and was their strategy of showing me how high in demand the vehicles is. They informed me that if i withdraw my deposit they will have no problem finding another buyer. Once again, their strategy of pressuring me into make a decision on the spot. Overall, my 2nd visit wasn’t too pleasant. I discovered that the discount they originally offered was added back through all sorts of add-on program charges. Manager is only willing to slightly decrease the price but not willing to remove all the additional charges that we never discussed about. (I understand fees like PDI and freight are standard but I am referring to fee such as Security, Tire, and Nitro etc). My final decision was to cancel my deposit. On my 3rd visit to the dealership for my deposit, I've tried to greet and wave at the sales staff and manger but they ignored me completely. (Sold sticker also removed on the white Mazda) I do understand and believe some customer might really enjoyed doing business at this dealership and Stoney must have other managers who are very nice and honest to do business with. However, I never expected my first Mazda dealership experience can be this terrible.
I feel like I got a good deal on the used vehicle that I purchased but the customer service side of things were a bit wacky. The individual who we worked with in finance was condescending and our interaction with sale staff while adequate was not overly positive.
I've never had a bad experience here. Everyone is friendly and helpful, and the shuttle service never keeps me waiting. The service is well priced and quick, and they keep in touch so I know what's happening with my car while it's being worked on.
Consistency is key for service orientated industries, Stoney Trail Mazda has consistently provided excellent service and support for my vehicles over the last 8 years. If there is an oversight they are quick to correct it and always follow through to ensure their customers are satisfied.
Thank you Stoney Trail Mazda team for always being awesome.
I was looking to purchase a new Mazda and the experience, from walking through the door to driving away in my new CX-9, was very positive and easy. The staff were professional and polite. I got a great trade in value and am completely satisfied. I highly recommend Stoney Trail Mazda.
Great service experience with my new-to-me Mazda. Shawn and Jason made sure I was dealt with in a professional, efficient and personable way. Matt made sure I got home via his shuttle vehicle and picked me within minutes of the call I received when the car was ready -- which was over an hour ahead of schedule. And the mechanic fixed everything - including an annoying rattle - that were outstanding niggles on my nine-year old car. Now runs like it's new. . .
I have been a Stoney Trail Mazda client for years. I followed their Shaun In Servicing from another location years ago. Everyone from Shaun, Jason and Harp in Service, to the Shuttle Driver, Matt has always been a delight to work with and talk to if they have time. I'm currently working with Abdullah on a possible purchase - and thus far, he too has been worth working with. They have always gone well above the usual 5 Star service. I highly recommend this business.
The service was easy and friendly! Everything from dropping off my car early to getting my car back on time was great. The shuttle service was amazing and so friendly!
Thanks so much for a great experience I will be back for my next service :)
I love that they don’t try to push extra services on the customer and they are honest
I just purchased a brand new car from Stoney Trail Mazda. The whole experience from the moment we walked in to the delivery was fantastic. Geoff was a great sales associate. He offered a test drive right away, I appreciated that we had the opportunity to test it without a sales rep in the vehicle so we could have some conversation about the car in private. Joe and Steve from financing were great and understanding when I had to reschedule the delivery appointment. And finally picking up the vehicle with the help of Brittany was great. This was my first purchase of a brand new car and the whole experience was just so great and easy. Thanks to the great group at Stoney Trail Mazda!
I had previously posted quite a negative post about Stoney trail Mazda. I will admit I was not pleased with the service I had received from the dealership. There were some extenuating circumstances that led to many mix ups leaving me unimpressed and very dissatisfied. However, I expressed my discontent to Bobby, the manager at the dealership (He unfortunately was on vacation during our ordeal with the dealership) and he has bent over backwards to ensure our experience has been positive since. We definitely did not start on the right foot, but I can say they truly do care about their customers after the service we have received from them over the last few weeks. Kudos to Bobby for setting things right.
After reading some negative reviews about this Mazda dealership I decided it was important to post about my experience.
My wife and I went in and worked with Arjun. I am a very slow decision maker and he spent almost an hour with us on the test drive and explaining features of the car to me, which for me is what I need. To allow me time to think about it I then booked an appointment for the next week. I then came back and bought (leased) the car and I absolutely love it. They picked me up in the shuttle and were very friendly and willing about it.
About a week down the line I then decided that we really should have got more KM, as we are first time leasers. After a friend who is in car sales said they probably couldn't do anything for me at this point, I called Joe the financial guy. He said he would have to draw up a whole new contract but that if I would come back in he would make that happen. I also wanted to get the windows tinted and they only booked me ahead 2 days.
In summary. Arjun and Joe the two I worked with were very friendly knowledgable and I just generally liked them. Since I have had the car they have still been willing to help me and give me good service. I would highly recommend these two and Stoney Trail Mazda.
I got my Mazda 3 from this dealership and the experience with the people here has been nothing but seamless. Nate (Nitin), Joe, Arjun and Anna were great and offered me the best for what I can get within my budget. Thanks guys!
Having visited several other dealerships when comparing competeing models, I found Stoney Trail Mazda to be the least pushy and most relaxed when showing me their vehicles. This allowed me to take my time to assess the vehcile and how it suited my needs and not feel pressured or being sold on all the nick nacks of the cars, which they all have. The negotiating process was painless and efficient, not to say you should not do your homework. Also, the sales pitches for add-ons (extended warrenties, undercoating and so on) were more informative than pressure sales. To me, this is a more honest approach to selling these extras.
My Wife and I have had 7 Mazda's and we just bought our 8th. This is the second car we have bought from Stoney Trail Mazda, and loved the experience. The salesman was amazing in helping us find the car we loved, and his passion for the vehicles really shone through in his words. The pick up of the car was comprehensive and well explained. The vehicle itself is an amazing car, and we would never buy outside of Mazda. The cars are very reliable.
Over all Stoney Trail Mazda did an amazing job, and is more than worth taking a look at if you want a Mazda.