Very unhappy with extended warranty I purchased with a new Mazda3 from Llalo. The factory installed Infotainment Center failed. They fixed it by upgrading software AND CHARDED ME!!! They explained that is not covered by the warranty! I always had scheduled service done by them to protect my warranty. I intend to tell everyone who asks about my car to be cautious when purchasing a Mazda.
I had a terrible experience and I do not recommend getting your car looked at here. I brought in my 2015 Mazda 3 to get its traction control light fixed. During their diagnosis process, they broke my clutch switch which left my car unable to turn on which led to me having to bump start my car in order to drive it. They didn't offer me any rentals and l was left with no car. I refused to let them fix their mess up as they quoted me an astronomical amount to fix it. I purchased said part from them and ended up installing it myself which only took 10 minutes. The part that they broke was apparently "broken when they touched it with their two leads" which is a gigantic lie as I never touched it while owning my car AND it is a part that does not break prematurely even for a nine year old car. I was charged the diagnosis fee and they said if the part that I replaced for them did not fix the issue, I could bring in my car again for another diagnostic, free of charge. Today upon calling they did not hold up on their promise. Ultimately I brought in my car that was running perfectly fine, left with a car that was unable to start without having someone to push my car and was charged a diagnosis fee when they did not fix or identify the problem I went in with.
Matt was amazing love my new ride
Great dealership. Very professional service. Mat was efficient and accommodating. Smooth lease transfer process. 10/10 would recommend. Drove from West GTA, worth the trip much better experience than inner GTA dealerships.
A fantastic experience! Mat was so nice, straightforward, timely, prepared, honest, and made our whole experience very easy and quick. We arranged a great price via email, visited the dealership to sign the deal, and returned a few days later to pick up our shiny new CX-50. Highly recommend this dealership...ask for Mat! A great experience!
Professional but low-key: exactly what a car-buying experience should be! Pricing is fair and transparent. If you don’t live in Brantford, it’s worth the drive. Thanks to Mat for going above and beyond expectations.
Mat is a very nice and professional young man. He can give you the most recent and indepth suggest when you looking for a vehicle.
Brian and Andrew helped out so much with the purchase of my 2023 Mazda 3 GT. Super informative and helpful with a lot of patience with me.
Service department stayed past their business hours so I could get my wiper blades replaced during bad weather. Great service and greatly appreciated! Thanks!
We walked in there little early than the normal business hours in morning. So unable to get a proper user review. But Mazda cars are really good especially the cx5 n cx50.
Monday afternoon I came to meet with sales representative Mat as I needed a new car, that same day we went for a test drive and by Wednesday morning I had my brand new Mazda, thank you Mat for your hard work and excellent customer service!
I had shopped around and a few different dealerships before visiting here. Mat was really great to deal with, got me everything I wanted with a better deal than I expected.
Thanks Mat !
Had my car serviced at Llalo Mazda today and tires changed over!
The service was top notch! Very nice friendly staff! Such a pleasure doing business with them! Thank you Llalo Mazda Brantford! Elinor
Brian and his team were super helpful and patient with our car purchase.
Friendly staff. Fast service. Recommended.
Went it ask a question about an suv made by Mazda no one greeted us there were 2 males in an office one looked right at us and just continued to talk waited about 5 mins to see if anyone would help us and nothing so we just left not a good way to treat potential customers as we will now not go there due to poor customer service.
Went for a diagnosis for a noisy part on my car. Charged me $70 for a diagnosis. The part they said was bad was incorrect. The car remained noisy. No change in sound.
Made a request for them to correctly diagnose the issue. They total me they need to charge me again. If they had it their way I'd need to replace every part on my car.
Great customer service
Always helpful and quick with minor repairs
My daughter was buying her first car and they could not have made it anymore easier. Brian was so understanding and patient with us and provided the best service! Andrew and Brian were fantastic and we highly recommend coming here!
Mrs took the car in, they tried to tell her the engine was about to go because she got her oil changes done else where and wrong filter was used. Not even a check engine light on lol. Anyhow, she said well I guess I'll tell all my friends and family not to buy a Mazda if the engine blows if you don't get a dealership pil change. Was a good laugh. I'll never go back though. Crooked as he'll, and not the 1st time I've heard negative stuff about them.
I felt very welcome going in just for a quote on a new car. I liked that it was a smaller family run business.
The first dealership I found since moving to Ontario that treats me like a bought my cat through them. They take the time to listen to you and provide realistic expectations. If you don't live in Brantford, its worth the drive.
Had a really bad treatment from PAUL HANDS, after our test drive we are ready to buy, but we asked for him to throw in some mats as hamilton mazda was offering. HANDS got agitated and ARROGANTLY said "YOU SHOULD BUY FROM THEM THEM, NOT HERE"
So we gladly went back to hamilton. Mazda and got our 2021 CX GT today. I hate to think that HANDS treated us that way due to our race.
Grat Staff great service.
Family owned dealerships that treat you like your family
Great place to deal with.
I got maintenance done here for a bit with my first Mazda. They told me I bought a potato and pressured me to buy a new car. Every oil change ended up with a phone call about all these other unecessary repairs that costed thousands and if I didn’t do them the car wouldn’t last very long. Fast forward and I got a second opinion, turns out my fluid full ups and oil changes were really never done and some repairs seemed.. unrepaired. Oh well, moved onto another brand.
I went here for my routine maintenance on my recently traded MX5. The service was always prompt, honest and reasonably priced. If I decide to get another Mazda at some point in time I would gladly bring it here again.
Duke will love his new ride
I did not buy my car here but I regularly come here for service. I actually drive from Hamilton to this location because I trust them with my car. When I come for oil changes, they are the only dealership/auto place I have been to that doesn’t try to sell me useless services or pressure me into buying new windshield wipers every time. Instead, they occasionally tell me legitimate upcoming repairs I may need and always quote me and let me think about it. My car is a 2011 Mazda 3, so they could be bothering me about something every time if they wanted to, but they don’t. This is why I go back. They don’t charge me to diagnose things which is always an amazing surprise. Thank you to the mechanics and the service department for providing honest service and for not gouging me like other places do!
Took my wife's car in immediately, great service.
I always receive excellent customer service. They are very through and informative.
I've been here a handful of times since moving to Brantford and I will say the quality of service has been excellent as well as the customer service. They're always helpful and accommodating when I'm booking in for service. I had my tires balanced at a third party shop and wasn't satisfied with the result, came here to have it balanced again and the car rides like new. It can be busy here but I've found that it's worth the wait.
Great, helpful and nice people all around at Lallo's.
Great Dealership to do deal with, they are always informative about their product and very helpful when it comes to buying a vehicle. Love the fact that this is a family run store
The service team always does a fantastic job for me! Jason at the service desk is always pleasant, informative and attentive to any questions I may have. Thanks Lallo Mazda!
Great help and information was given even after telling them I wasn't going to buy anything right now. Will be returning when it comes time.
Very crooked dealership, buyer beware. There used cars are mostly daily rentals. They will say anything to make a sale, but try and come back for service ...good luck cause once sold they dont' care.
Bought our first Mazda a few weeks ago from Lallo Mazda. There was no pressure selling and they were more then helpful, answering any questions we had and telling us all about the vehicle we were interested in. We love our new Mazda. We had been to other dealerships looking for a new vehicle and we found them pushy and dishonest. We would not hesitate to recommend Lallo to others. All the staff were friendly and very helpful. Bill& Bonnie
I was sold a used car out of bad faith! They never disclosed all damage to the vehicle and made me feel like it was my fault for not noticing it. I was there at night so I couldn’t see it because it is a black vehicle. I would have not purchased this vehicle if I was aware of the complete information for the vehicle. They are nice to sell them but once you drive off the lot they truly don’t care!!!!!
Great service, always good pricing - no up sales here like some shops. Friendly staff and very clean showroom. Will buy another Mazda product!!
Really good service, they clearly run a tight ship and it shows. Never bought a car from them, just had my Mazda 6 Safety Recall done.....even so, very professional and on point. Recommended.
Staff was good. Nice and clean place. Felt like a traditional car dealership.
Bought a brand new Mazda 3 back in 08. This car (knock on wood) has been amazing! It's a daily commuter and besides reg maintenance weve never had to sink money into it and were at nearly 225,000 km. Will def buy Mazda again!
Good selection with Friendly staff and fair pricing. No need to haggle to hard here.
I bought my first Mazda from Jeff in 2015 and my first experience was great. I never felt pressured into getting something I didn't want. Fast forward to now, I received a call from Ted a week ago about trading in my 2010 Mazda 3 for a new 2016 Mazda 3. He assured me that I could get in a new car without adding too much onto my biweekly payments. i was skeptical at first but I agreed to go into Lallo and sit down and have a chat with him. I test drove the Mazda 3 and loved it just as much as I loved my older Mazda. As promised when we sat down and spoke numbers he was able to price out the 2016 Mazda 3 Sport GS at only $20 more a payment. Not once during the whole meeting did he pressure me into buying the car. When I said I needed 24 hours to think about it he still never pressured me into buying the car. I ended up buying it the next day and just got the car today and it is exactly what I wanted. Jeff gave me a full tutorial on how everything in the car worked and I couldn't be happier. Both of my experiences with everyone at Lallo have been awesome and when the time comes to get a new car I will definitely be returning to Lallo.
Jozef was a great sales rep. He made buying my first car as easy and straightforward as it could possibly be. He also gave me a great deal on a car and was very helpful every step of the way. I don't remember everyone's name, but the entire team at Lallo was a joy to work with. I definitely recommend getting a car from Lallo Mazda.
I was very pleased with my recent experience at Lallo Mazda. Product Adviser Jeff Clarke is well-informed and absolutely professional. He made certain all my concerns and questions were addressed during the negotiation process and was most helpful when my new CX-5 was delivered. Business Manager Lenore Gibson and Sales Manager Gary Lallo are likewise helpful and professional. Peter and Kelly and everyone else in the service department have for many years taken excellent care of my cars. I would not hesitate to recommend Lallo Mazda for Sales and Service. Thank you all.
Buying a car from Lallo Mazda was a great experience. Jeff Clarke, who sold me my 2014 Mazda3, was very polite and respectful.
I had many questions considering it was my first new car purchase and I wanted to make sure I was making the right decision. My questions were answered with patience and respect and Jeff was available throughout the days to respond to my text messages or phone calls. I didn't feel like I was being taken advantage of or pressured. Jeff addressed my concerns kindly and I didn't feel discouraged to ask simple questions.
I'm really happy with my new Mazda!
My husband and I have purchased four vehicles from Lallo Mazda since 2006 and couldn't be happier. The quality that the Mazda brand offers, combined with the exceptional service offered at Lallo, has made every single purchase a very positive experience. The service team are also exceptional and are highly trustworthy. I recommend Lallo Mazda as the go-to dealership for all of your automotive needs.
I purchased a 2014 CX-5 in May and the vehicle has been fantastic! I'm enjoying how it handles on the road and the gas savings too! Thanks to the help of Jeff Clarke, the Product Advisor, who steered me to the right vehicle for me. Lallo's Mazda provided excellent service along the way and with Jeff's assistance ensured I got everything that needed to be done met. If you're interested in a Mazda, you'll get great attention at Lallo's.