Had my vehicle serviced here for the first time today - new to the area. Pleasantly surprised with how accommodating they were, especially so, knowing it's such a busy time of year for them.
Absolutely loved Jessica and Sean they made our buying experience a true joy! We love our new CX3 and our Mazda Family
In for service and the team at Bay Mazda is always fast efficient and friendly!
They are so friendly and courteous! They don’t push..Mike is amazing!
Keep up the great work everyone!
I would recommend this place to anyone
My review is about the service quality I got at this business. I had an issue with my vehicle on a long trip and Bay Mazda was the nearest service (luckily). I was stuck on road far away from my home town so they could easily overcharge me if they had wished to do so. But they didn't. They were transparent, professional, reliable, efficient. Thank you.
Never ended up making a deal with the guys here but nevertheless the least I could do is give them a positive review. Jim the GM is a superb man who will go out of his way to help you.
I was in the market for a used suv and never really thought about Mazda until I was next door with my gf at Kia. While her vehicle was getting serviced we wondered over and were browsing what was on the lot when one of the sales guy spoke to us. Despite not thinking about it before hand I heard Mazdas were fun to drive. We took a CX-9 which I thought was out of my price range for a drive. We were immediately hooked. Very fun to drive and a beautiful car inside and out.
We got back and started talking to Jim. Jim is the kindest guy. Unlike other dealerships which would try to devalue your trade in, Jim had nothing negative to say and legitimately got a better trade in value then I could've even got selling privately.
Ultimately I went with another vehicle that was more in line with I had in mind prior. To absolutely no fault of anybody at this dealership. If I was buying a car based on service and kindness, they would've had my business without a doubt.
The vehicle we drove itself was an awesome vehicle too and I would've bought it if it had fewer kms and a couple years newer.
Had an excellent experience at Bay Mazda. I needed to have my tires changed asap; was under a tight deadline to pick up my children. Client service was very understanding and the work was done quickly. Am very happy with my new tires. The whole team was extremely friendly. Highly recommend!
Bought my car here and will continue to have maintenance done here.
A huge shout out and thank you to the crew at Bay Mazda in Belleville for their outstanding customer service and for the all-around great experience I had with them last week during the purchase process of my gorgeous new Mazda Crossover!!
Right from the very start I felt completely at ease with my sales consultant Matt W. who was very knowledgeable and had endless patience with me; taking the time to graciously answer all of my questions (yes, even the stupid ones lol). Sales Manager Dan O. was also amazing at being able to pull together a deal for me that I was completely happy with at the end of the day...first time ever purchasing a car with no buyers remorse whatsoever! (thanks also for feeding me yummy homemade cookies so I wouldnt 'starve' over the lunch hour lol...).
Everyone there at 'the Bay' was knowledgeable, friendly and outgoing and you all truly helped to make the whole experience a pleasant one for me.
So thanks again to Matt, Dan, Karen and the entire team there at Bay Mazda for doing such an outstanding job!
Is it weird that I actually look forward ro my first service visit?
Cheers ;)
L. Miles
Never seen people so willing to give a helping hand like this place! They put a smile on my face😊
I was totally impressed when i called the parts department and was served immediately. Sean at the parts department was extremely accommodating, very pleasant to talk with and most of all professional and punctual.
What he said he did without any delays.
Thank you Sean, Thank you Bay Mazda
Recently bought a new Mazda and my experience was fantastic! Sean and Toby made the entire transaction super smooth. They were both very helpful in showing me the new features of the CX-5 and were very friendly.
I’ve bought a few new cars in the past and this was by far the best customer service experience that I encountered. I would highly recommend Bay Mazda to family and friends.
Thank you, Sean and Toby!
A superb team.
I am late posting this review, having purchased a used and a new vehicle from Bay Mazda in 2021. The first, a used vehicle without trade in, was such a transparent, efficient and honest affair that I returned within a month. My second visit was for a trade-in purchase of a new vehicle based specifically upon the excellent Mazda product and Bay Mazda's performance the month before.
I had dealt with three other dealerships in searching for these vehicles. The level of honest, effective and friendly service stood in stark contrast to the other dealerships most notably in their clear, respectful and direct discussions on pricing and valuations. The "no-pressure" approach to the sales, the valuation of the trade-in, and the information based approach Karen takes with the "no-stress" after purchase services and features was perfect for us.
I've had no mechanical problems with either vehicle, and was pleased to find that Bay Mazda had already conducted the next scheduled maintenance on the used vehicle before they called me to pick it up. The excellent wash following a service visit is just the "icing on the cake", and indicative of their attitude towards detail and excellence.
I highly recommended the Bay Mazda team.
Great service. Knowledgeable staff.
Mike is service is SO pleasant and helpful. great experience. it's - 22 and my heat stopped working, they got me in immediately & fixed my car by noon
Big thanks to the Bay Mazda team but more specifically Steve, Sean, Karen and last but not least Jim. I knew I made the right decision to come back to you for the purchase of our second Mazda, after extremely poor service from my local dealer in Ottawa.
Good customer service, expensive though. $90 for oil change!!
So many new sporty models to view
Absolutely amazing car buying experience!. Steve, Jim, Sean and Karen are absolutely awesome to work with. Never once felt pressured to buy, everything was explained thoroughly and the staff went above and beyond to get us the SUV we wanted. This is our first experience at this dealership and with Mazda but I certainly don't think it will be the last.! Thanks everyone for getting us into a brand new safe and reliable CX9.
Absolutely amazing car buying experience!. Steve, Jim, Sean and Karen are absolutely awesome to work with. Never once felt pressured to buy, everything was explained thoroughly and the staff went above and beyond to get us the SUV we wanted. This is our first experience at this dealership and with Mazda but I certainly don't think it will be the last.! Thanks everyone for getting us into a brand new safe and reliable CX9.
Great staff and service. Very honest and knowledgeable.
If you know what you need, they'll deliver every time! --- Love the parts department the most! Thanks for always helping Jamie!
First time customer at Bay Mazda. Came in for my airbag recall, Mike and fellow technician were great I was in and out quick.
Very happy with the team at Bay Mazda. I have had my car serviced regularly here and they are excellent. Mike has gone an extra mile whenever I needed help. Professional people, highly recommended! KUDOS!
I am searching for a new car, and Mazda was highly recommended to me. A friend took me to your Dealership in Belleville, where I was very fortunate to meet Toby Fitzpatrick. I am a woman who knows very little about cars. Toby was warm, very knowledgeable, and extremely kind. He made an effort to get to know me, and to learn my priorities in a car. He then showed me the models that he felt would fit my needs. When I settled on a beautiful Mazda CX-30, I was very grateful that at no time did I feel pressured to buy. I was thrilled with both the the package that he put together for me, and the total cost. Reluctantly I have decided to wait before making a decision. When I phoned Toby to tell him this, he was again very kind and understanding. I live in Toronto, but if I decide to buy a Mazda, I will make a point of coming back to Belleville, and I hope that Toby will be available to help me.
Belleville, and I hope that Toby will help me.
Very good experience. Dealt with Mike in the service department. Consistent service. Always friendly and honest.
clean fast and very nice and respectful sales persons on the floor
Cars are technically sound no complaint about that but rust is always an issue, no matter whenever you buy, they will say they provide warranty for lifetime or 7 years but trust me its going to come for sure, stay away from crooks in simple, a very great company so called is failed to fix the issue and DON'T buy it, if you want to stay away from THE RUST trouble. Rust will come link pimples on the car.
Great staff
Professional. Efficient. Friendly. Plus I got a sweet ride from here. I have been getting my service done here for years on my old Mazda 2 and I liked them so much I bought my new car from here.
I have been a customer at Bay Mazda for 12 years and its sad that this review has to be written.
Beware of doing business here for the following reasons:
- A sales consultant felt the need to speak intolerance about individuals while I was getting my car serviced.
- This same sales consultant stole private confidential information about me and the private communication sent to Mazda about his actions, and gave it to a 3rd party insurance company they volunteer for whom has caused one issue after another.
- Even after this employee does these things and more the manager still refuses to let him go.
So unless you're interested in doing business where your personal information can be stolen and given to corporations with the intent to cause you harm I would stay away.
We were having a problem with battery. specialist did a computer check and found nothing wrong but gave us some tips about what drains battery when car is shut off. Hope it helps(CAA must be getting tired of our calls LOL). The staff were very helpful and kind.
Always a pleasure to go Mazda. They are always polite and courteous. Guaranteed great service.
Always a good place to go for service/parts and sales. Friendly small town atmosphere and quality people to deal with. If you're looking for a new Mazda, this should be your first stop!
Brought my car in for a recall and they even washed it for me. Also got a follow up call the next day making sure I was happy with everything.👍
My favourite place to buy a car. Great people and great cars!
I had an absolute exceptional experience with Bay Mazda. Mike, the service manager, went above and beyond the standard expectation. Although I live in Kingston, Bay Mazda is worth the trip for their excellent service. I highly recommend this dealership to anyone who's looking for good experience, good service and good customer care.
Thank you again Mike for everything !!
Great buying experience. Increadibly friendly and helpful. Ive had experiences in the past with other dealerships where ive felt mislead and pressured. I had the exact opposite experience here. Matt and Sean were very professional, kind and courteous! Absolutely reccomend checking out Bay Mazda! Great ride to boot, Thanks again!
My experience at Mazda was incredible. Everyone there was so friendly and knowledgeable. I felt that I could trust each of them and knew I was making a good decision purchasing the car. Steve was my sales associate and Sean helped me with my financing. I truly couldn’t have asked for a better experience and am grateful I was lucky enough to have associates that I could trust. They were also very patient with my indecisiveness and helped me find the best fit for me. Thanks Mazda! You rock!
The manager was an absolute delight and was incredibly informative. They were efficient and professional throughout the whole process and even went the extra mile for me. I was incredibly impressed and grateful for their help.
This is an incredible dealership and I would highly recommend to everyone I know. The entire experience of buying my car was a breeze, and because I drive so much, I'm in the service department often for my routine oil changes. The staff are all incredibly friendly and willing to go beyond the extra mile at a moments notice. You can tell when people like their jobs, and it impacts your experience as a customer. Very grateful to have chosen Bay Mazda!!
The staff in the Service department are awesome. You’re always greeted
with a friendly smile and Hello. If anything unexpected shows up during
the service, it’s always explained in layman’s terms for me to make a
decision that will impact me financially. Overall, it’s a fantastic
dealership and I’ve enjoyed being a customer.
Had a very good experience at Boyer Bay Mazda this weekend driving from Kingston with my sister to help her buy a used 2014 Mazda CX-5. My neighbours we're also very pleased when I recommend they drive from Kingston to Belleville to purchase their new 2018 Nissan Murano from Boyer Belleville Nissan. Your dealerships are friendly and professional. In Kingston two car dealerships wanted to collect our data on their iPad before even considering showing us a vehicle and another was too busy to approach us after several minutes inside the dealership. We walked out! In Belleville,Bay Mazda bent over backwards even utilizing the service manager to make sure customers were greeted when all the salespersons we're engaged on a Saturday afternoon long after the service area was closed. They also put in an extreme effort to try and find a good trade-in price for her VW which had seen better days. Boyer should buy a few dealerships in Kingston and teach them what customer service looks like. You’re doing something right at the very top of the Boyer group. Two good separate dealership experiences cannot be a coincidence! The management leadership at The Boyer Group is doing something extremely correct.
Scott R Miller Kingston On
Bay Mazda was truly a life saver! I had a car emergency on the way from Toronto to Quebec and called Bay Mazda out of desperation. Even though they were close to closing, the service centre staff were so kind and helpful, and they did everything they could to find a solution to my problem. To top it all of, they did all this for a VERY reasonable price. I could not be more happy with the customer service I received, and I would 100% recommend them to anyone who owns a Mazda. Thank you so much Bay Mazda, your help was really appreciated!
My son bought a new car here. Very easy people to deal with. Completely low pressure. Awesome unlimited mileage warranty.
I WISH I COULD GIVE NEGATIVE STARS.
I HAVE NEVER FELT SO INSULTED AT A DEALERSHIP IN MY LIFE!
I CAME INTO THIS DEALERSHIP LOOKING FOR A SIMPLE SERVICE ON MY VEHICLE. THE SO CALLED BUSINESS MANAGER SEAN BELFRY WAS TOO BUSY PLAYING GAMES ON HIS PHONE TO EVEN RECOGNIZE THAT HE HAD A CUSTOMER STANDING IN FRONT OF HIM.
ONCE HE REALIZED THAT SOMEONE WAS STANDING THERE HE QUICKLY SHOVED THE PHONE IN HIS POCKET.
HE THEN SPOKE TO ME LIKE I WAS A CHILD, AND PERSONALLY ATTACKED ME.
I AM NOT SURE HOW SOMEONE OF THIS CALIBER HAS SUCH A POSITION, IF I WAS THE OWNER THIS PERSON WOULD BE TERMINATED IN A MOMENTS NOTICE.
I am so happy with the service at Bay Mazda! Jim was extremely nice and amazing to help us get the perfect car for us! He catered to our needs, preferences and worked within our budget. We really appreciated all of his help, as well as the hard work of Steve and Sean who were great throughout the process! Thanks so much :D
After much researching for a new car, we opted for the 2016 Mazda3 Sport GT. We had a few choices of dealerships. We chose Bay Mazda, and I'm glad we did.
From our first contact in sales rep Matt White, to the rest of the staff we had the pleasure of meeting, I knew we were going to deal with Bay Mazda.
The negotiations for pricing were friendly and in a timely fashion, no stress there.We found Matt to be a very knowledgeable guy about the car we were looking at. He is a car guy himself and we found it refreshing to have someone who could answer all the questions without hesitation.Matt also called us after the first week to make sure all was well with the car.
We have not been in yet for our first service, but I'm actually looking forward to going back and saying hello.That's how well we were treated.
Thanks again Bay Mazda.....
Mike and Matt were great to deal with
Bay Mazda was great. They treated my wife, kids and myself wonderfully. We purchased a used 2009 CX-9 and we couldn't be happier. The car was polished inside and out they put brand new Toyo tires on for us and the brake pads were at about 50% so they just put new ones on! We dealt with Steve for our salesmen and Sean for the finalization of the deal. Throughout the process there was no pressure and imho we got an amazing deal. Jim the general manager and Janet sent the kids home with loot bags and hats. The vehicle is amazing; everyone thinks it is brand new. We would definitely return when it is time to replace our second vehicle.
I love my 2013 Mazda 3 sport! We drove it to Florida and back on around $300 in gas. the maintenance is every 8000 km instead of every 5000 km like my Dodge. such a great car!
Purchased Mazda 3 Sport 2014, and love it! This is my 2nd Mazda from Bay Mazda and all departments are professional and friendly.