Had a great experience at Mazda. The staff is extremely helpful. I highly recommend Checking them out.
Don't even know where to start my tale about my Not so good truck buying experience with this company if I could give a 1/2 star I would. I've bought most of my vehicles here but I know next one will not be, they made me promises about my new to me used Ram , I've had so many issues with this, I wanna trade I'm told they will give me a fair market value, plus told they would help me find a set of winter tires going to set up an appointment at the ram dealership they got there sale over charged and now none of the promises will be kept I've spent my own cash on a truck that should never of have left the yard..
THANK YOU #STEELEAUTOGROUP @ATLANTICMAZDA
Sam is the best ever!! I would highly recommend buying a car from him - he was so attentive and honest throughout the whole process and I couldn’t be happier with the result. I love my car!!
Was there this morning to pick up my new vehicle!
From beginning to the end the service and help was amazing!
I was dealing with Lucas and Charles and they have been so friendly and made me feel comfortable with my decision!
So happy with my mazda, will definitely recommend!
Not always consistently the best experience but they try.
Over priced on 2nd hand vehicul
Findin a parking spot wasn't to bad, alittle slow pickin up one part for the car
Let me first start off by saying the service department is top notch. I continue to travel to Moncton to have my car serviced. I took a star away as they have recently started having a third party call centre book there service appointment and it can make booking an appointment difficult. I much preference it when it was done in house. I also took a star away as I was contacted about a promotion on trading in my car. The lady on the phone said a salesmen would be in contact but never received a call.
André in the service department is awesome!
Amazing customer service at Mazda. If you need a vehicle, you should see Chris Fawcett. He was so patient, very knowledgeable and great to just sit and talk with. He was always quick to reply even after hours! He takes the time to find you deals and compares the price on different vehicles you may like so you can make the best informed decision. Many dealerships won't do that! If I buy another vehicle, it will definitely be through Chris!!
The cars are good but, the service is quite a bit less. You have to contact the sales people multiple times to get a reply, and it gets worse after you confirm the deal.
They promised a second set of felt mats and then after signing said that wasn't part of the deal. When asked for help with something I was told to check the website. Car was given on an empty tank, I agreed to because at that point I didn't want to wait. I was told my salesman would follow up the day after the sale to follow up on promises and check on but, never got a call or any follow up.
I asked about a new grad incentive, no one knew if I was eligible and I was left to figure it out on my own.
The car itself I like quite a lot but, the customer service was pretty bad.
Thanks to Meghan and Pierre for the amazing customer service today......
This is now the second time we have dealt with them and they truly know how to treat their customers and offer a level of ***** star service that makes them stand heads and shoulders above the competition!!!
Keep up the great work you two,
Bill & Adriana
I normally do not write reviews on google but this dealership is deserving of one. Craig and Aaron were great.
After spending some time at other dealerships I was apprehensive, but as soon as I stepped into Atlantic Mazda all my worries were gone.
Craig and Aaron made this an awesome experience. Thanks again!
Dont waste you’re time here.. would give zero stars if it was an option! Rude staff and always try to push you into a deal.. very uncomfortable experience.
Great customer service easy to deal with willing to work with you and help you out. Awesome experience thanks guys
Walked around for half hour . No staff in sight
Worst service ever by Pierre at the service desk. Will be taking my car anywhere but here.
GREAT service. Quick, courteous personal. The personal are able to put you at easy and give you enough space when le making a big decision. Thank you Todd and Nancy for the help with our purchase. 😉👍
I purchased a 2017 Volkswagen Passat. Doug was a nice salesman. The finance manager Craig gave me a good deal. The problem is, after 2 days of ownership, I realized the car was not the best fit for me. I dislike the storage compartments, materials used, highway driving feel, etc. Volkswagen did not design the best vehicle. There is lots of vibration and feedback through the steering wheel, pedals, even floor boards. Very uncomfortable experience. Expressed my displeasure with Doug. He said "we can't do anything now as the banks will not allow it".
I spoke to CIBC. They stated that they do allow loan cancellation. Told this to Doug. He did not care. Aberdeen Subaru, Re-Car, etc; many other dealerships allow you to take a car back within 7 days or exchange a vehicle within 14 days. Atlantic Mazda clearly is behind the curve when it comes to this business model. Now, I am stuck paying for a vehicle that works as it should (I think) but I am unhappy with and will lose lots of money on if I trade it in.
Bottom-line, this is a great dealership if you know exactly what you want to purchase. Heaven forbid you make a mistake or realize you made the wrong decision a day later.
MvI and an alignment didnt have an appointment and they squeezed me in :)
Great service, good variety of vehicles to check out. Friendly staff and no pressure sales.
Grant is the perfect salesman. He knows his product and genuinely cares. A decent human being.
Grant is the perfect salesman. He knows his product and genuinely cares. A decent human being.
Went with my mother for service for her car. Jordan in the service department was very friendly, patient, took the time to explain, knowledgeable and fair. Happy to see my mom had great service. Love that they show price comparison.
Great staff, superior service, I won’t get my car serviced anywhere else anymore
Amazing experience. This will be our 4th car through them and we cant be happier with their service.
last 2016 my wife and I are hoping to buy a brand new car and a sales representative came to us and the first question he asked us what is our budget, when we tell him what we want he just give us a paper and a price of each model and never entertain us so we decided to buy to a different store. and since I know that it is just only one representative so we came back December 2018 to buy our 2nd car and seems to me that they have the same feathers. what a terrible experience.
Not overly impressed, called them to get new keys cut, provided them with VIN number I was told the car will take the fob style keys when I got car towed to them and after I got the keys I was told these car don’t come with the fob key but regular key. Felt scammed there.
My husband and I wanted to take the time to share our appreciation for the service we received from both Doug and Chris during our recent purchase of a new vehicle with Atlantic Mazda.
Less than a year ago, we had previously purchased a brand new vehicle through Doug and our experience was excellent. Fast forward nine months, my husband and I are now expecting spontaneous identical triplet girls and quickly realized that our Mazda 3 sport would not be enough to handle our exponential family growth.
Doug and Chris both went above and beyond to help us quickly secure a new Cx-9 to our exact specifications and went as far as to deliver the vehicle right to our home. The constant communication and support throughout this process has been such a blessing from these two very kind gentlemen. We are extremely humbled by their excellent customer service and your company should consider us loyal customers throughout our future
Thank you again for your care!"
Excellent service and friendly staff. 😀
Very happy with my experience at Atlantic Mazda, the staff are very friendly knowledgeable and accommodating.
Had a terrible experience with their service. Called to speak to them about purchasing a new CX 3 (my very first car ever!). After speaking to a sale rep and finance person I had to callback several times to get any answers, each time I called I had to leave messages that were not returned for days. When I finally got responses I couldn't get straight answers, even offered my email if they couldn't call me. The final stroke was being told on a Friday that I could come in the next day and speak to the finance manager, then calling on the Saturday and being told 'Sorry, he's not in today, and I forgot to call you and tell you'. I was told by the same sales guy that he would have someone call me back, and here it is several days later and still haven't heard anything. I guess they have so many customers losing one doesn't matter.
*** Update *** Finally got a callback on Wednesday and they said 'So sorry, we dropped the ball on this, please call us back'. Well, I've called them back, emailed them and texted their sales person, still no reply. Thanks for ruining what should have been a great experience of buying my first car. Now I have to start this all over again somewhere else, and go through another credit check, which will negatively affect my credit score. 100% unprofessional!! My advice? Avoid this dealership at all costs!!
I've owned my Mazda5 for 10 &1/2 years and they offer consistent customer service now as they did when I first purchased the car. Megan, Jordan and team know their stuff...
First time buying a Mazda. The sales person was great and very helpful. Worked around my schedule and explained things clearly. So far I'm happy with my experience!
First time buying a Mazda. The sales person was great and very helpful. Worked around my schedule and explained things clearly. So far I'm happy with my experience!
Recently purchased a vehicle here, I felt rushed but I did get the vehicle I wanted which was a CX5. This was my second purchase at Atlantic Mazda. Only 3 stars because I was a hassle getting them to fix something they agreed to fix before I purchased the vehicle. I was told I would get a call with an appointment on a certain date but nobody called, I needed to "chase" them to get it done. They were great about giving me a vehicle to drive while they fixed mine which was alright. Bottom line is they rush to sell but slow to fix. Atlantic Mazda is a very relaxed and comfortable dealership with very enthusiastic employees.
We recently purchased our second Mazda from Doug and he is amazing! We got everything we wanted and more for the price we wanted to pay. Doug went above and beyond. He made sure we were satisfied when we left and even pointed out scratches he was going to fix before we picked it up and we didnt even notice the scratches. Craig was also a great help and even helped us save money on our payments. I called with a few questions and he was really helpful and knowledgeable. I recommend them to anyone looking for a vehicle! Thanks Guys :)
On my 4th and most likely last Mazda from this location. Great product, some of the service desk is amazing (Megan and Jordan) while others are terrible. Salesman is incredibly rude regardless of loyalty to product, some good ones ( Kevin) but if ya get stuck with a bad one your in for an awful experience.
Great staff, but I applied for a car over two weeks ago now. They had no cars and said they would call me back with they got new stock in and never did... Now I'm left to have to go through this all over again with a new credit check...
Very polite & got me into a vehicle that I wanted hassle free. Extremely good customer service.
My experience with grant mortel was awesome found what was right for me with in close to what i wanted to pay (a little bit extra but that fine) over all love my ride up to now thank you
Absolutely AMAZING service I financed my first vehicle through them and within 2 days everything was finalized and I was able to drive my car home I had Jason as a sales person and he pointed me in the right direction and we later found my vehicle and served me with a smile and a handshake every time I came in! I’ll definitely be returning to them in the future for any other vehicle purchases! Recommend this place 110%! Thanks Mazda 😊!!!!
I just bought a 2018 cx-5. I had the best experience. I bought a Mazda 3 in 2008 and also enjoyed the same buying experience. The salesman Kyle was very accommodating and worked around my busy schedule and even took my calls on his day off and lent me his own car. We will be a Mazda family for the rest of our car days for sure. Loving my new car! Zoom zoom!
Outstanding service, friendly staff, and a very pleasant experience. Whether a first time car buyer or someone looking for a new vehicle, Atlantic Mazda is the first and last place you need to look.
Rest easy, knowing that any questions and/or concerns are a priority of the staff and will be tended to with the utmost of urgency to get you driving with a new or used automobile that you love.
In my personal experience, Craig and Doug were friendly, personable, helpful, and had a great deal of experience allowing the buying process to go smoothly and easily. I am extremely satisfied with the services and attention to detail that was afforded to me and I highly recommend others seek assistance through Atlantic Mazda for their future car requirements.
Put into one sentence: Absolute satisfaction, Zero Stress.
A little out of the way but the staff and showroom were good. The staff is very courteous and will answer any questions that you may have. They also have a full service on site garage that offers repairs and tire services. The waiting area is well appointed and has free snacks and drinks while you wait for your vehicle as well. If you do not have the time to wait they also offer a courtesy shuttle as well.
Second car that I bought from Atlantic Mazda. Excellent service both times. Could not be happier.
Atlantic Mazda Parts Department have you covered. Knowledgeable & friendly staff ensure you get the right parts the first time. Excellent to deal with.
Very nice and helpful people, I definitely buy from this dealership.
I ORDERED MY PARTS AT ATLANTIC MAZDA, HAD GREAT SERVICE AND RECIEVED ALL PARTS ON TIME.
I love my Mazda!! I definitely look forward to doing business again in the future :)