Don't ever trust your purchase unless you physically see it, verify it and then buy it. Coming to my experience i booked a car in this dealership from Ontario the place where i live. Bedore booking i asked them how many kms is the car driven as of now? They said 80kms and which is under 100 so i was fine and i paid the booking deposit. They promised me no one else would be touching my car now its booked under my name. So then 2 weeks passed, i was then ready to get my delivery, i asked them again how many kms is it driven. They said 80kms. I travelled 800kms to this dealership and upon delivery i found out that the car is driven 133kms which made me feel unhappy and cheated. I only needed a reason from them like why was it driven after i had paid my deposit. All they said is " We don't know the car isn't driven at all" i understood the thing, they knew when i am here for delivery from a town far away i wouldn't be cancelling it anyways. I had no other option but to take the delivery and drive back 800kms. After purchase, I haven't heard from any of them from the dealership again. So i would say NEVER TRUST ANYTHING HERE unless you verify yourself
Did a test drive with Ronen and also follow-up calls / emails from Sales Mgr. Cameron Scammell. Every thing as excellent however decided to purchase a Subaru Ascent .
The dealership was friendly when I spoke with them but the spam emails were non-stop. I think I might avoid the dealership just because of the spam emails. The email tried to sound personal but you can tell they were generated. It felt like they would send one every week or more until I unsubscribed.
The sale experience was good. The aftermarket support from the dealerships in Winnipeg has been horrendous.
I am very happy with the contact ungaggle.com gave me for purchasing a Mazda CX-5 Through Crown Mazda. There was quite a difference in the price of the vehicle when compared to another Winnipeg Mazda dealer. When Dealing with Crown Mazda the price was the unhaggle price plus I saved an additional price $500.00 in accessories. I was able to purchase the car through Chad at Crown Nissan who I had test driven other vehicles with. It was really convenient to only have to deal with one sales person for more than one car brand. Very happy with the Crown dealerships because of this and will definitely use them for our next purchase. My contact at Crown Mazda was Jordan Day. Very good to deal with and fair. Delivery of the vehicle was when they said it would be and I was given thorough instructions on all the bells and whistles. There have been no problems or warranty issues so far.
I spoke primarily with the used car manager. He was pleasant, friendly, and easy to talk business with. The 2 year old SUV I purchased was clean, except the inside of the windshield showed smearing in the sunshine. It had several minor dings from parking lot car doors that I hadn't noticed before, since I was excited to buy it. The price was reasonable. They called later to see if I had any questions. Overall, I had a much better experience with Crown than with my previous car purchase. I would recommend them as a good place to shop.
I like the vehicle a lot, and don't regret my purchase.
One of the best car buying experiences that I ever had. Knowledgeable staff, no pressure sales. Hope that my buying experience with Crown Mazda continues with the servicing dept.
Loved the fact that I didn’t feel pressured or harassed like other car salesmen. I had recently showed interest in another car and the salesman sent me a video of a sold sign on it with my name. He even congratulated me on the purchase! I didn’t like the pushiness of his tactics. Crown Mazda was a great experience compared to this other dealership.
This was an outstanding experience, from the test drive, ensuring all my questions were answered, to providing the right financing options and not pushing add ons like some dealerships and ultimately taking my purchase home. The staff are incredible from my product advisor Wes, the sales Manager Kyle and to the finance manager Jay.
I recommend going to Crown Mazda not only for a great vehicle but go for the great hassle free experience where it's all about you not pushing a product out the door.
My car buying experience was great from CROWN Mazda. I am a returning customer and it was nice to know that perks were offered for being a previous Mazda owner and customer of CROWN Mazda. Sonny was a great salesman as well. He was friendly and knowledgeable.
My experience at Crown Mazda was simply amazing and huge props to Sonny Cruz for being exceptional at his service and for putting up with me when I got the car stuck in snow during the test drive. Moreover, the after sales experience was amazing as well, because my car had a slight issue in pulling to the right which they looked over for no cost.
Jaiden at Crown Mazda was a great salesperson to buy my first car from. He had extensive knowledge about the car I was interested in and made sure all my questions were answered. He was able to help me compare my options and really made sure I understood the car in order to ensure it was what I was looking for. I felt confident in my choice thanks to him :)
Sonny Cruz had great communication ; listened, friendly, Straight forward information. Prompt responses. I was very happy with my vehicle when I finally received it
If you're considering a Mazda, go to Crown on Portage and see Wes. I picked up my brand new 2024 Mazda3 just over a week ago and am very pleased with my decision.
This was my first time buying a new car, and at the time when I placed my order it was still a fairly tough market to find something. Pretty much every other dealer was pushy/suffocating, and extremely inflexible.
We went to Crown Mazda and dealt with Wes Giesbrecht, and it was a huge sigh of relief. Immediately after we left the dealer on the first day we knew we would be buying from him. He let me go at my own pace, and allowed me to make the decision that was actually the best for me, without applying unnecessary pressure for extras that probably would have driven us away.
While waiting for my car to arrive I would send texts to Wes requesting status updates and he was always accommodating and patient.
If you are considering going to Gerry's on Waverley - don't. They were going to force me to pay nearly $3,000 in ridiculous dealer programs/fees for an IDENTICAL car, with absolutely no flexibility on it. It was the most anti-consumer behavior I had run into during my car search. Save yourself the trouble and go to Crown.
Every point of contact we had (Wes, Kyle, Jay, and Sonny) were very decent to us, and we will be referring everything interested in a Mazda to them that we can.
My wife just purchased a 2024 Mazda 3 Sport from Crown Mazda in Winnipeg.
Our salesman was Sonny Dela Cruz, and our experience couldn’t have been better. No pressure, no gimmicks, no hidden add on fees, or service charges. Sonny was completely up front with the pricing of the vehicle and took the time to explain all the features and benefits of our new car. Everyone we interacted with at the dealership was always very helpful and friendly. I wish buying a new vehicle was always this straightforward and pleasant.
Thanks Crown Mazda
David Allard
I purchased my first vehicle here in Crown Mazda. My Advisor Sonny Dela Cruz greeted and welcomed us. He was very knowledgeable, professional, nice and friendly. He was also very approachable and answers all of my questions. He always keep me updated about the status of my vehicle from the day I ordered it until it arrives. He also explained everything in a detailed and professional manner. The staffs here were also very kind and nice. I will definitely recommend Sonny and this location if you are planning to buy a Mazda.
Worst service experience to date. Brought car in to get tire patched. Tire was patched but leaked after one day and was flat again. Called service department to take a look again, I insisted the tire be replaced as it was quite a large hole on the tread and I had purchased tire insurance through them when I purchased my vehicle. Service advisor was hesitant about replacing my tire and said they would require evidence and pictures that the tire was not replaceable. So they took another look and found nothing and sent me on my way. I got some soapy water and checked the tire as soon as I got home. Still leaking. Called them immediately back with same complaint, they had me drive back and I showed to technician exactly where it was leaking, he confirmed that it was a bad leak. So they decide that they were going to replace my tire, had me sign all the forms and documents required for warranty. Told me they will order the tire and call me back in a few days when the tire was in stock. (Odd that a dealership with a parts department would not have a tire for a 1.5 year old car.) Did not hear anything from them for a few days, I called them for an update and now they are asking for me to bring my vehicle in for a 4th time just so they can take pictures of the tire which they should have done on my previous visit and then they will order the tire. I was expecting the tire to have been at least ordered during this time. Overall I am very unhappy with the service that I received and felt like they have been giving me the run around just so that they don’t have to replace my 1 tire that I had paid tire insurance for.
Service Staff and Sales Staff are courteous respectful and polite. So why one star only? This rating is more for Mazda Canada and not the dealership. Unfortunately, I cannot deal with the Mazda Brand name when it comes to any dealership. Why? I own a 2010 Mazda Speed 3 and went through 3 block hears over the period of ownership. I had to fork out $200+ The block heater is the last thing that should go on a car and certainly not 3 times in 5 years when you consider that you're only plugging it in 3 out of 4 months if that. I phoned Mazda Canada to complain about it. I got the usual BS about how they would look into this issue and get back to me. One and a half month later, no call back, nothing. That sends a very loud and clear message to me. Mazda doesn't value me or my business enough to even give me the courtesy of a call back or even update. If that's the case, how would that inspire me to buy another Mazda or deal with any Mazda Dealership. They all deal with Mazda Canada And if this is how Mazda Canada treats its customers, why would I even consider purchasing another Mazda and give Mazda my hard earned money. Mazda, IF YOU WANT MY BUSINESS, EARN IT AND DON't DISS ME. If you talk the talk about superior customer service, then walk the talk or STFU.
I could write several paragraphs about the "details" but after years of negotiating with several dealerships around Winnipeg, this is the first time that I can honestly say that buying a vehicle was a pleasant experience. Scott was pleasant, knowledgeable, accommodating and above all, honest and sincere. Tony was all of that and took time to properly explain all the legal obligations associated with the purchase. As far as our new Mazda CX-5 goes, it's the best thing we've driven in about 2 weeks of searching. (A close second was the Mazda 3) We're very content and looking forward to a continued relationship with Crown Mazda.
Great team at Crown Mazda. I bought a 2015 Mazda 3. Scott was an amazing sales rep and you could tell
He geinuely cared about what I wanted ( which is rare in the car business trust me I know lol). Mike is also a great general manager he got me what I wanted for my trade and I left the showroom happy with no regrets. I will be sure to send all my friends to crown Mazda the best dealership in the city!!
Thanks again guys
Daniel
We were welcomed in by Kevin and he made sure we left with a fantastic deal on a new vehicle that we both loved. The buying experience was fairly relaxed, and enjoyable. We actually appreciated the tight knit nature of the quirky group. They were accommodating with answers and we didn't feel pressured to get things we didn't need. They gave us a fair value on our trade in. They worked to sell us a car instead of making US work to get the deal we wanted.