You can't go wrong here. We were coming from out of province with a tight timeline and dealt with John Pacheco, he was a breath of fresh air and an absolute pleasure to deal with, he gave us all of the information we needed about our vehicle up front so we could make our own informed decision, he was professional and not pushy which was really important to us. He was diligent and treated us with the utmost respect. We left as very happy customers with a great vehicle. Cannot recommend enough! Thank you John!!!
I just picked up my MX-5 from Midway Mazda in South Surrey. John Pacheco was extremely helpful in locating this car for me. At the time the cars were very scarce in the province and the red colour was not available. Within a day, John was able to locate one arriving at Delta Port, from Japan and was available to deliver it to me a few days later. John even came into work during his vacation to ensure that I received the car in a timely manner. Thanks John for the excellent service; I'm enjoying my sweet ride.
Great customer experience. I always come here when it needs an oil change or a repair and I've had fantastic experiences every time with the guys who work parts and service. Justin especially is very polite and helpful, so I always ask for him specifically. Great service all around.
I was in the market for a new car and ended up choosing Midway Mazda for a second time. (My old '05 Mazda 3 purchased there in 2005 is still in my family and still going strong!)
John Pacheco helped me find the perfect 2021 Mazda 3 for me. He was a lot of fun to work with, and I am absolutely thrilled with my new vehicle.
From sales to service, the whole Midway Mazda team is great, and I highly recommend them if you're looking for great vehicles!
We recently moved from Ontario and took our car for service to Midway Mazda. We ran into Kari Lumme (sales person at Midway) and thankfully we did! We were looking to get out of our lease and into a 2021 model and Kari did just that. He followed up with us over the next few weeks and we got in to test drive a few cars. We also got invited to the VIP event where Kari was super helpful. He took a lot of time with us in helping us get what we wanted in terms of a new car and payment. Kari was patient, helpful and never hesitated to make us feel comfortable and prepared in the process. He is also very knowledgeable about Mazda and its competitors and was able to offer his honest opinions on all brands to help us make the best decision for our needs. I highly recommend Kari @ Midway Mazda if you're looking for your next car. Thank you for the awesome service!
We were hugely impressed with our sales person James! We even returned to Midway Mazda the same day after having visited a few other dealerships as were drawn back to James' honesty and genuine straight forward nature. We will be recommending James to anyone who will listen. Also, Alex was very helpful with the financial details so shout out to him as well.
Best,
Ryan & Rebecca
Ask for John Pacheco in sales, great, down to earth guy. He was very helpful and a treat to work with. Alex Woods in finance was also very helpful and accommodating. As an out of town buyer with a time restriction the two of them did everything in their power to expedite the process.
If you are looking for a car consider a Mazda. We have owned 5 Mazda's. If you are looking for a great dealership to deal with consider Midway Mazda. If your looking for a salesperson to work with, you want to work with John Pacheco at Midway. John was amazing with his no pressure approach. He was authentic, honest and very informative. I would not hesitate to recommend he made the process of purchasing a new car seamless.
Purchasing a used vehicle at Midway Mazda very positive experience thanks to John Pachenko, who made the process comfortable for us from start to finish. He shared his expertise in a way that didn't feel like pressure and was more than patient when showing us how to use some of tech features that were new to us. We not only got a great vehicle that suits our needs, but when I picked it up on my birthday, my new car was there with a Happy Birthday balloon on it. John's a guy who goes above and beyond for his customers; I recommend you go see him.
I've spent a lot of time working in and visiting dealers. By far the best service ever received is at Midway Mazda! Every time I speak with Evan its like we've known each other for years. The rest of the guys are good too. Keep it up guys!
I hate going to my dentist.
I also hate talking to lawyers.
But the thing I most hate is getting my car serviced.
However I stopped by Midway Mazda to ask a question about my wife's maintenance on her car. I spoke to Evan and it really changed my mind about dealership service .
He was helpful, informative, and friendly. A real triple threat.
I booked her car in and the service was amazing. I will be back again and again.
Went in to Midway without a clear idea of what I was looking for - which some might say is a dangerous thing! But John Pacheco was so forthright and willing to share ideas with me, and not pushy at all while showing me things in my budget that suited my vision. This is the first car in my life that I actually enjoyed purchasing and didn’t feel stressed about money or options because of a salesman’s agenda. John was great and I am in love with the car I got, and even more in love with the price !
Great experience buying my first new car! Kingsley, Alex and John are great at what they do. I was looking at other dealerships, but I knew in my mind I wanted to buy from Midway.
My family has bought 3 cars from this dealership for a reason. I definitely recommend visiting this dealer for new, and used cars.
I am very pleased with the service I received at Midway Mazda. John P. is a very knowledgeable salesman, with a no pressure approach, which I appreciated. I am so happy with my new car! Thanks again John.
I’ll admit I already kind of wanted to get the car they showed me but James still presented the car as a great investment. Sometimes that’s important too even though it might be something you want already. They knew our budget and when they saw us willing to consider something a bit more expensive, James took care to point out the differences as “perks” and not necessarily something I would miss on in the lower trim. We appreciated him and Alex making the process smooth on a Saturday evening no less! It’s 2020 and I appreciate people just putting on a smile at their workplace because .. it’s tough lol.
Thank you all :)
John P. was amazing,personable,and not pushy in the slightest. I felt no pressure or obligation to buy he made the whole process stress free and very informative. I am glad that we were able to able to both get a new car and walk out happy customers with the help of John.
So I'm starting this review on 3 different points, sales, parts and service.
Sales, the salesman I met was an elder gentleman that knows exactly what I was looking for, really professional and friendly, and never tried to upsell me anything. Even though I did not buy my car there eventually the salesman still did some follow-ups and greeted me on my new car.
Parts, the parts department even though they're connected to service but the staff I've met were super friendly too and helped me find what I need and one time guided me to another location where the item was in stock even though they're not making money out of it. (Hope I'm not getting some1 into trouble by saying this)
And service, I was in luck when I serviced a warranty issue, got diagnosed same day and the service guy filled all the paperwork and scheduled an appointment, just within one single visit. Also I'd like to point out that this warrantable item was quoted $1k at Signature Mazda in Richmond so don't ever visit there. They do wash your car after the service and even though the staff told me it's an marketing strategy (hopefully this one doesn't get those guys in trouble either) I do consider that as a plus. After all not much dealers would help you do extra when they can't get a penny out of your pocket.
Good service, friendly staff.
My wife and I bought a used SUV from here 3 weeks ago. Our sales person was John Pacheco who was great to deal with! He listened to our needs and went the extra mile for us! If you want to be treated right while purchasing a vehicle, see John. Him and his team will take care of you. Thanks Midway Mazda!
James helped us get a brand new 2020 Mazada 3! He was very patient and honest. Great service overall.
Very good dealership. No bad experiences. Bought my first Mazda from here when i was 16, bought my second when i was 24. Probably will buy my next one from here as well. Cheers keep doing what you guys do best.
We had a great experience buying a car from John P. at Midway Mazda!! He was easy to deal with and very knowledgeable about the cars we were interested in. He has a laid back personality and there wasn't any "high pressure" tactics. I would recommend seeing him if you're thinking about buying a car!
I highly recommend seeing John of you need a car! He's amazing at his job and really listens to what you need and want and finds you the best deal possible! I had never bought a car before but he made it so easy and straightforward and is super nice! You won't leave there without a smile on your face and your dream car!
Recently purchased a brand new CX30 from Midway Mazda. They have an amazing team to guide you through the entire process.
Special shout-out to John Pacheco the sales representative who helped me find my perfect vehicle without making me feel pressured to make a deal. Thank you!
I came to Midway Mazda after having a poor experience with the auto body shop I took my car to after an accident a month ago. My power steering pump was never replaced and never acknowledged as being damaged secondary to the accident. I brought my car to Midway to have them assess the whining noise that was coming from my power steering pump. They were able to diagnose it right away as an internal failure and ICBC ultimately covered the cost to have it replaced. Evan the Fixed Operations Manager was able to help me out immensely from talking things over with me to booking my appointment to have the pump replaced. The initial person I dealt with, Justin, was also very helpful. I’m impressed with their professionalism and commitment to customers. I’ve had great experiences in the past with Midway Mazda and this time was no different. I would recommend their service department to everyone.
I was in this Wednesday with my Friend Sarah. She ended up picking up a 2017 Mazda CX-3 with John.
I just wanted to say, that John was super easy going, honest, enjoyable and informative during our visit. I have worked in the car industry for over 6 years and I have to say, I have not met anyone who can compare.
I will be recommending Midway Mazda to my friends and family and specifically John because he was such a delight to deal with.
Thank you again John and keep doing what you're doing!
We just purchased our 2nd vehicle from Midway Mazda in South Surrey and we had an awesome experience with James Li (sales rep). James was very knowledgable (being a former auto mechanic), easy-going and super friendly (not at all pushy or aggressive). We actually visited the dealership to look at a Mazda CX-5 SUV and James took the time to show us a couple of different options. We ended up purchasing a new CX-30 and we are very happy. We highly recommend you visit Midway Mazda and ask for James. You'll be in good hands. Thanks James!
1 June 2020
Just picked by brand new 2020 Mazda MX-5 RF GS-P from Midway Mazda. Great service by my salesman, John Pacheco. John never gave up in finding me the exact car I wanted - in Soul Red. It looks fabulous.
This is my first Mazda having been a BMW guy up until now.
The car is great to drive - John organized everything for me and the pickup was a breeze. I also bought winter tires and rims and John organized garage storage for me too.
Looking forward to driving this fun car.
Future Buyers? - go down and see John as you'll be pleasantly surprised what Midway Mazda can do for you. :)
This was my first experience buying a car from a dealership and going into it I was a little bit intimidated. As soon as I met John, who I had only communicated with via phone and email prior, I felt that I was in good hands and immediately felt comfortable. John was personable, honest, and considerate. He new what was important to me in a car - reliable, fuel efficient, and relatively "easy" to repair. I had a few cars picked out from browsing Midway Mazda's website but, I left the lot later that afternoon with something that John had picked out. He thought the car would meet my expectations and he nailed it! Thank you John for a wonderful afternoon and for giving me some peace of mind knowing that I now own a reliable vehicle. P.S - Domingo says hi!
I've been to this dealership twice and both times have been treated poorly. The first time was to purchase my first used car and the second was to trade in my car and purchase a new car. The first time after test driving some lemons, the salesman wanted me to put a down payment on the car and when I declined, the salesman accused me of joyriding and wasting his time. Second time I wanted to get my car appraised for a trade-in and the salesman said they couldn't given me a quote unless I test drove the new car first.
Typical predatory tactics and unless you look like a sap with money coming out of your pockets, expect to be treated like a second class citizen.
Serviced my Mazda 6. It was quick and easy.
Serviced my Mazda 6. It was quick and easy.
Had problems with my car, staff were able to find the issue and fix it fully! All the staff were very friendly, able to explain exactly what was wrong with my car and made me feel right at home! Can't recommend them enough!
Had problems with my car, staff were able to find the issue and fix it fully! All the staff were very friendly, able to explain exactly what was wrong with my car and made me feel right at home! Can't recommend them enough!
This review is mainly a thank you to James for helping out with everything. I usually don’t like salesmen if I’m being honest, but James was amazing. I didn’t feel like he was ripping me off at all and I felt like he had my best interests in mind. Aside from that, the whole experience with the dealership was quick and easy. Thanks Midway Mazda for a great experience!
I called midway Mazda on a Monday and had my car booked in for the Friday to diagnose a ticking noise coming from under my hood that my regular mechanic couldn’t figure out- I accidentally got the dates mixed up and showed Up a day early, but they were able to get me in then and there and diagnose my issue in no time. Within a few hours they were able to diagnose and solve my issue in a very timely manner with great customer service. I’d mentioned the possibility of trading in my vehicle as well to which I was met with knowledgeable, no pressure staff. Overall I had a great experience at Midway Mazda. No complaints. Thanks to Dan, James, and the rest of the staff. You guys are awesome!
I bought a used Mazda CX5 here last weekend. We dealt with Matthew Legg, who was great. He was respectful, and seemed to genuinely care about us. We were comparing the vehicle to a RAV4 at the Lexus Dealership, and the salesman there was snooty, arrogant, and unhelpful. We came back to Mazda as much for the vehicle as we did to deal with Matthew. Altogether a super positive experience, and we're very happy with the vehicle. Thank you Matthew--we'll recommend you to anyone we know who is looking for a Mazda!
I bought a truck here a few months back. Salesman was Kingsley. He represented me very well and went above and beyond after the sale to get the truck to our shop.
I would not hesitate to contact them again.
Leo, the sales person from Midway Mazda team was professional in presenting the car in such a way that made me convinced to buy it without any hesitation. After few days of driving I love the decision I made . Also, Robert from Financial department was patient with me and did a rework of papers to satisfy my request. Thank you !
Shocking experience! While visiting the dealership this evening I was verbally abused by a finance manager! Totally unprovoked he started talking to me in a very rude way, using primitive and derogatory vocabulary, showing fingers and calling names. Two sales employees were witnessing this deplorable incident. A dealership should be a friendly place, where Mazda lovers, friends and customers are welcomed, respected and treated in a very professional way. Acts of verbal aggression are shocking in the world that everybody else works very hard for good reputation. Midway is the smallest Mazda dealership in metro Vancouver. And it’s the only one where an employee disrespecting the brand, the dealership and Mazda Canada has been tolerated for years. Shame! Due to a very serious nature of the attack it has been reported to Mazda Canada and VSA.
I purchased a preowned vehicle from Midway Mazda 2 weeks ago. Scheduled some future service work to be done. I honestly wasn’t sure if they would complete the service at our agreed upon price. Even though it was clearly stated in the contract. I had the pleasure of dealing with a service advisor named Jeremy Chata. He made all the difference. He was relaxed and humorous. Not only did he complete the work that concerned me. Jeremey also went out of his way to get some additional parts replaced at a price that I was extremely comfortable with. Thank you very much Jeremey.
Did my home work on the car I wanted. I think I made it very easy for the salesman James. A big shout out to finance manager Rob Sandhu. Purchase went smooth and i know it's only been a couple days but the used car is exactly what i wanted. Great team and all were friendly. Thank you
Best place for purchase and service. I'm a long term customer. Totally trust them. They are always upfront with cost and needs
No money crabs.This is my 2nd Mazda from them
Very satisfied deal and service from Midway Mazda. Tarandeep is an amazing salesman and very honest when it comes to business. Good work guys.
Had a great experience when we went to this outlet to buy our Mazda car. Joe/James were pretty helpful in showing us the models and giving us a test drive. It's a bit tricky to negotiate and so, make sure you have done your initial research and you have a quote in mind.
The entire car buying process was smooth and my friend got a referral bonus (not too much though).
I am happy to share my experience at Midway Mazda. My husband and I have been proud owners of a Mazda CX-5 for 3 years and recently decided to upgrade to a newer model. The folks at Midway, particularly Edward took the time to understand what was important to us and our family. I am happy to say, we are continuing to be part of the Mazda family and have very much appreciated the professional service we received!
Myself and my family have bought a total of 7 cars from Midway Mazda over the the last 15 years and have nothing but good things to say about them. The service level was great, always felt we were getting a fair price, and the vehicles themselves have been exactly as hoped for.
I recently purchased my second Mazda at Midway Mazda and have been completely satisfied with both the new car purchase and also a used car purchase. They are polite, answer all your questions, keep their appointments on time and inform if there are any changes to the quoted price for service and repairs.
Visit this dealership regularly for all my services. The staff is very knowledgeable and professional. I am now looking for a new vehicle to replace my aging Mazda3 and will definitely purchase it from Midway Mazda.
I bought my 2003 Protege 5 from here and I have nothing but good things to say about Midway Mazda. They gave me the best price out of all the lower mainland Mazda dealers. I really judge a dealer on their servicing of the vehicle and they are the best. I am particular about all my details and Midway charges me cheaper rates than Freeway and Signature Mazda and they also sells parts cheaper than other dealers. Doug Beatty is a great service manager and the service team goes out of their away to assist me. I find the service at Midway also better than Richmond Lexus where I spent $70,000 on a vehicle.