This is on the basis of recent interaction with Carlos Pineda at Open Road Mazda , Port Moody which ended by buying a used car. This young gentleman was very courteous and professional. Explained everything about vehicle and answered all our queries to satisfaction. The casual visit to just check out the car model was converted into a deal lock down. All the other staff were equally professional and affable.
Divya Bhatnagar
Port Moody Mazda is the place to go if you're looking for a new vehicle. They go above and beyond to make sure you are fully satisfied. My specific experience with sales rep Jay Wu was the best I've ever had at any customer service/sales experience ever! He is so friendly, and really has your best interest in mind! I highly recommend everyone goes here for their next vehicle purchase!
We recently got our Mazda 3 at Open Road Mazda through Brian. He was fantastic- he went above and beyond for us. Brian was great to work with- he was easy going, well informed and patient with us. The whole team at Open Road was awesome.
While looking for a new car as a graduation gift for my daughter, we went to Open Road Mazda in Port Moody. Our salesperson, Brian, was super helpful and not pushy. My daughter decided on the CX-5 Signature Series, and my husband and I went in the following Saturday to discuss. Brian was polite, answered all questions, and we were happy with the price. Took my daughter in to pick up her car, and we were thrilled to find it "wrapped" in a black sheet with a big red bow on it! Brian really went above and beyond with explaining the features, connecting her phone, etc. Loved the special effort and presentation of our daughter's first new car. Very impressed, we would definitely recommend this dealership.
We bought our CX5 from Darius and he was amazing! We are very happy with the service we received from this location. We picked up the car on my birthday so Darius had it covered in black silk and topped with a giant red bow. It was a wonderful surprise! Thank you OpenRoad Mazda...we are loving our new car! 😊👍
Last Saturday I purchased my third vehicle from Open Road Mazda. My second from Brian Hsieh. Both he, and Taylor did an amazing job during the process. Together they my experience all the more comfortable. I strongly recommend those of you looking for a reliable car AND great service then go to Open Road Mazda and see for yourself !!!
Really enjoyed purchasing our vehicle from the super friendly folks at OpenRoad Mazda. Matt Petersen was a pleasure to work with; friendly, knowledgeable and a great communicator. We didn't feel pressured at all, from Matt to everyone else we worked with, the focus was on making sure we were comfortable and informed, and ending up with the right vehicle. Would absolutely purchase from them again!
This place takes the used car salesman negative stereotype and turns it on its head. Friendly, honest, low key staff. Carlos was exceptionally polite. Even gave my daughter and I a gift certificate to have lunch at a tapas bar while we waited for her car to get detailed.
We went car shopping at Open Road Mazda last Saturday to look for a new vehicle.
We were greeted by Matt Paterson, who made us feel comfortable at the showroom and he showed us around and guided us through the available cars there.
I must say that this was my best car shopping experience ever. Matt was very informative and he was answering very question of ours patiently despite the fact that our English leaves much to e desired especially in using cars features related vocabulary.
Matt delivers an incredible service and gives a very pleasant experience.
We will be coming to your showroom for the years ahead.
We did a bunch of research online and was leaning towards the CX30 but once Matt went over the car technical characteristics and car features and then after we did a test drive there was no doubt.
This is the first Mazda we have ever driven after Volvo CX 90 and Subary Forester and we absolutely love it!
This SUV loaded with accessories is fuel efficient, and it is very comfortable to drive.I highly recommend the Mazda if you're looking for an SUV and you don't want a huge behemoth, this is the car to buy.
Well styled, ergonomic interior and breath taking exterior, quiet, amazing sound system and more than enough power to get me where we want to go. We're extremely happy and each drive makes us love it more.
We will be coming to this showroom for the years ahead.
My boyfriend & I we struggling between what vehicle we wanted. Carlos was super helpful and informative, laying out all the options for us. We never felt pressured by him, rather felt supported in whatever decision. He made sure everything was quick and easy for us and made the day really enjoyable. Would definitely seek out/recommend Carlos to anyone buying a car!
Purchased my first vehicle from Matt & he was incredibly knowledgeable and super helpful! The process was quick and easy. Matt was able to answer all my questions as well as get me the best deal for my car! I am super thankful for all of his help & recommendations. Everyone else in the company was friendly and helpful, making the process even more enjoyable and special while purchasing a first vehicle. I would highly recommend Matt if you are looking for a new car !
Brian helped my partner and I test drive a variety of Mazda vehicles. It was honestly the best car shopping experience I have had. He was very courteous and knowledgeable!
We had a very positive experience with purchasing a pre-certified Mazda 6. The sales team made sure that we were happy with our purchase. Highly recommend
My fiance and I recently bought our second Mazda from this location and couldn't be happier. Matt provided excellent customer service on both occasions and could easily answer all of our questions. The entire transaction occured smoothly and they made us feel comfortable and reassured with our purchase.
Would highly recommend visiting Matt if you are looking for a Mazda and great sales experience.
Would not recommend. Had a poor sales experience here. They were definitely not interested in returning customers.🤷♀️
I have gotten my car serviced by them several times in the past, but over time things started to slip through the crack. My car was towed down there and i expected to have the car the following week. The customer service were super nice, efficient, and got the job done and i was on my way, same day service, awesome.
I started to do some research and noticed the part is under warranty, and ask for a reimbursement on the part, but was given instructions to call the warranty center myself (they also did not have me under their new system, so my warranty did not show up, which is odd as i have the hard copy sitting in my car). After an hours of talking to the agent at the warranty center and openroad mazda service counter, i am still forced to file my own claim. To my knowledge, i thought the dealership were supposed to deal with these issues and follow certain protocol before preforming the task at hand.
The agent opened my engine cover and noticed the wires to the spark plug has been ripped. He told me to just use electrical tape and everything will be fine. No offence, but i think i just voided my warranty by doing that. After countless emails and phones, i am now in limbo. One says this, the other says that.
Frustrating, overpriced, have to do a lot of things yourself in order to get things done and they lost my file for extended warranty at their dealership.
After bringing my Mazda to a different automotive shop, I was advised to visit the service center at OpenRoad Mazda. I booked an inspection, and upon completion of the appointment, I was given a couple possible solutions to the problem. One of them had been ruled out at the other automotive shop earlier that day. When I questioned the mechanic on it, he said he hadn’t actually tested it and if that wasn’t the issue, I would need to go forward with both repairs, as completing one without the other didn’t make sense. Despite no testing being done, I paid the inspection fee.
Going into the repair, I had a small crack on my windshield. When I received my car back, the crack had quadrupled in size. When I informed them of this, they said that they hadn’t noticed. However, they had driven my car in and out of the shop and it is hard to miss. I emailed the manager expressing my concerns regarding the entire service visit. He told me that the cracked windshield could have spread for a number of reasons, such as my car being placed on the hoist or the temperature difference inside and outside of the shop. He acknowledged that his response did not help my situation, and told me that this is just the nature of car repairs.
My car has been exposed to both of these situations numerous times since the crack first appeared and it has not spread until this visit. I have been informed by a different automotive shop that it would have taken a lot more than the manager’s suggested reasons for a crack to spread as mine has.
If a car leaves a shop in worse condition than when it enters, there is an issue. I emailed the manager back explaining all of this, and again requesting he resolve this issue. After over a week, I have not received a response.
Thanks to my service advisor for being polite and friendly, the facilities are very new and nice, booking and getting admitted was a breeze. That’s where my positive experience ends.
Firstly when I signed the work order it said change oil with 0/20w synthetic. I told Marie it was a turbo and it required 5/30w. She said she will change it to turbo? This vehicle was purchased at this dealership, how could that be mistaken from the VIN number? Luckily I caught it or I would have the wrong oil installed.
I seen the service on your website for a synthetic oil change was $69.95 so I asked for that when I made the appointment on the phone. I also made it clear to Marie I wanted the oil and filter change only. When I went to pay My bill said $104.05. That was $20 more than I expected after seeing the website price. I paid and then would ask the service manager about this misleading/false advertisement they have posted on their website. It took several calls to him to finally talk with him about this. He did leave me a message saying it was more because it was “ special oil “. Really, it’s all synthetic. When I finally talked to him I told him other dealerships near me don’t charge extra, he came up with “I buy the 0/20 by the truck and the 5/30 by the barrel”, and he guessed other dealerships likely absorb the cost. He basically didn’t want to make it right with me about this, so I thanked him and ended the conversation.
This is my second CX5 purchased from this dealership and I have had mostly a positive experience, but going forward I have no choice but to cease all contact with this dealership, including sales and service.
I have also sent this to the area general manager and the service email at open road Port Moody, no reply from them at all.
I also sent this to Mazda Canada and they apologized for the situation I encountered.
Gerry Anderson
Nice experience here. It was heavy snow yesterday and I can't start my car engine because of the cold weather. They gave me a free jump start. Big thanks to Brian.
My car was sent into this shop for servicing on Dec 4 and told Amy (Service Adviser) that the heater seat is not working and I have a extended warranty. After the servicing, she told me the heater seat needs replacement and a diagnostic fee was charged on that without informing me beforehand, and she needs to verify if the warranty cover the heater seat. If so, they will refund me the diagnostic charges. OK, I paid for the fee and she said would call me back the following week to let me know if the warranty covers the heater seat. I phoned back to this shop several times after more than a week and finally got hold of Amy on a Saturday and she said the warranty officer had not got back to her yet and would call me back on Monday (Dec 16). Not to my surprise, she didn't call me back on Monday and I waited patiently till Friday and tried to call her but her co-worker said she was busy and so I left my phone number for her to call me back. To my disappointment again, no one call back. I felt that this service center doesn't care about its customer. I just want someone from this shop to call me back and tell me if the extended warranty covers this part. Is it that difficult?
I would not recommend this place for buying a used car. I felt as if Brian did not want our business. He was not overly friendly, he lied about how long the car had been on the lot for and he was not willing to negotiate the vehicle price or documentation fee whatsoever. I was super disappointed leaving this dealership and will not return. I do not recommend anybody go to this dealership to look at their used car inventory. And since going on their website, my YouTube ads are now of Brian talking about Mazda cars. Not ideal.
I just lease my very first vehicle. Jay Wu really helped and guide me through the process. He is a genuine and trust worthy guy that help the customers choose their best fit. Very pressure-free experience!
Just bought my Mazda CX5 here about a month ago. I been driving parent's old car for years so this was my first time buying a vehicle. Brian was very professional and patient. He walkedthrough with me the pros/cons of the models and the buying options, answered all my concerns and help me find the right vehicle within my budget. Very satisfied with my new car and the overall shopping experience, would definitely recommend this dealership.
Bought my Mazda CX-5 brand new about 3 months ago. Simon B. was very helpful as this was my first time purchasing a brand new car. He was very patient as my wife and I wanted to see many different models. Even after the vehicle purchase, Simon has answered any questions that have arisen promptly. I highly recommend this dealership and highly recommend Simon. Very professional and helpful. I felt like they didn’t care to just make a sale, they made sure you got what you’re looking for!
Brian went above and beyond to make my experience buying a car as fast and smooth as possible. He was knowledgeable and extremely professional. He never rushed or pushed us to make a decision which I greatly appreciated. If you are ever looking to buy a car I would highly recommend going to see Brian at OpenRoad Mazda in Port Moody!
We purchased our car from Port Moody Mazda this past week and had a great experience. Jay Wu was amazing and helped us make an informed decision without feeling pressured. He truly went above and beyond to make our first car purchase a memorable one! Will definetly be back in the future
Matt was excellent with the whole process of purchasing a car from beginning to end, I would highly recommend him! Overall a great experience and the dealership is also very comfortable, with a nice lounge and layout.
UPDATE: After 2 months of owning the car, I have had the strut mounts (1 week after buying the car) and transmission motor mount (2 months after buying the car) fail and need replacing. This added up to $1000 in repairs. After being told the car is a “10/10 car” and passed multi-point inspection with “flying colours”, I’m extremely disappointed. Matt was still great though so I don’t blame him!
I had the pleasure of working with Taylor when my previous Mazda unexpectedly started having issues on me. She made the process so smooth and seamless. She was very knowledgeable about the cars on the lot and answered every question we had. If you are in the need of a new or used vehicle I highly recommend going to see Taylor.
Had a great experience with Team of Open Road Mazda Port Moody from Sales to Service. They were highly recommended to me by my boss who had great experience with them too.
Sales: Matt Petersen had assisted me in buying my car. He listened to my concerns regarding the car that I wanted and had waited patiently for me the day I picked up the car. He has been great from the 1st time I met him until the day he handed me the key for my car.
Service: March Pong helped me in dealing with a headlight issue. It took them less than an hour to figure the issue and was charged lesser than what I expected. Before seeing March I went to diffrent dealerships close to my place and was quoted more and wanted straight up full diag fee. He is a good listener and honest.
I would highly recommend Matt and March and the whole team to my family, friends and clients looking to purchase a car and maintenance services.
I was introduced to Taylor Kim when I entered Open Road Mazda- Port Moody, searching for a new vehicle. Entering a dealership as an older single female - is a bit of a daunting task. When I was introduced to Taylor, I immediately felt comfortable- she focused on my interests and helped identify the Mazda product that would meet my needs. Taylor was knowledgeable about the features of each of the vehicles she showed me and spent additional time reviewing the products in line. I didn’t feel pressured to make a snap decision and she encouraged arranging a F/U apt to at my convenience- which I did calling on her day off. I had a very positive experience and would definitely recommend Taylor - to friends or family interested in purchasing a Mazda. Debby
Had an absolutely amazing experience with them, from service to sales super profession, kinda and friendly staff. Had an amazing experience with Matt when i came to look at buying a new car and would recommend him to anyone. He was super friendly and really just wanted to what would be the right choice for you. Highly recommend Matt and the whole location.
Now that they have the bugs out of their new computer systems, their service and their front staff have dramatically improved. Any repairs are clarified as to why they are needed and they go out of their way to ensure you understand what needs to be done or what can be postponed until later.
The parts department has been exemplary in finding parts and accessories for current and older model vehicles.
The driver who gives lifts to those whose vehicles are going to be serviced for a long time, is very friendly and chatty. He is always pleasant.
They also email remainders of appointments which I like. There are only two things that I dont like; the TV with the news channel in the waiting room is always on mute - I wish it wasn't. And second, because they are often busy, it is sometimes hard to reach a person to call to see how the repairs are going.
But aside from that, the service department is well run; the facilities are clean; and the staff are friendly and kind. Easily recommended.
Had a very pleasant experience here. The customer service here is amazing especially with Brian Hsieh who assisted me on my very first car purchased, he's very polite, and well spoken. I'm most appreciative for his patience with me as I was taking a very long time on making my decision. All my questions were answered thoroughly and clearly. He made sure that I understood everything before proceeding to the next step. Definitely would recommend this place for anyone looking to buy a car.
Great experience at Open Road Mazda. Taylor was knowledgeable and patient as she helped me determine exactly what car would be the right fit. I settled on a CPO Mazda3 from a different dealership, but would not have hesitated to purchase from this dealership if they had the exact same car in stock. Highly recommend dealing with Taylor @ Open Road Mazda.
Had a very positive experience with Jay at OpenRoad Mazda. We were recommended to see Jay through a friend, and we were not disappointed. He was extremely polite, very accommodating with our circumstance and budget. He made the whole process smooth and very easy. You can tell that Jay is very knowledgable about Mazda products, and explained all of the features of the car in detail, while assuring that we actually understood every single feature that the car had.
Jay even went as far as contacting us the following day to check up on us and ensured that we were still loving the car. His service really doesn't end even after purchasing the car, which we are very grateful for. :)
Thank you again, Jay!!
Absolutely amazing experience with Jay, Derek, Daniel and Kevin. At sales we are filled with professional knowledge from Jay and Derek. From test driving, choosing the color, the trim and the payment they made the whole process super smooth and easy for us. They made sure we got the best deal! A truely no pressure purchasing experience. Daniel helped us in the business office and explained everything to us in great detail. He ensures we understand the warranties terms and condition as well. Kevin is very informative in explaining the features and technology! I would highly recommend Jay for your next vehicle purchase! 2 thumbs up for you guys.
Hi Garie,
I have bought the Mazda 3 for a week. I would like to express my appreciation for your recommendation to help me choose a nice car. I was impressed with your considerable expertise and excellent service. I have a wonderful experience with your business. One day, if I would like to buy another car, you would be my best bet. Thank you again. Wish you a very successful business in the year.
Best regards,
David
What a positive experience we had with Brian at Open Road. I've never met another salesperson who knew as much about his product than he. His passion for his craft was obvious.
He met all the criteria for a perfect purchase transaction. No pressure, and education-based approach to selling. He knew all his competitors products, and was able to point out the advantages to his without slagging the competition. Very professional.
When I came to pick up my vehicle, he went through all the features and details again. He set all my radio station presets and linked my phone also.
The financing experience with Daniel was also clean and quick, as was lining up insurance with Rosa.
Brian followed up with me a day after purchase to answer any questions and ensure I was satisfied.
From the friendly smile at reception through driving away with my vehicle a few days later, this was my most memorable car purchase yet.
We can buy a car at any dealership, and the salesperson and support staff can make or break the experience.
If you are in the market for a car, do yourself a favour, and take a test drive with Brian at Open Road Mazda.
Though I didn't end up buying a vehicle at this time, I received excellent help and service from Taylor. She was very knowledgeable about the used vehicle I was interested in (and it wasn't even a Mazda!) and provided me with plenty of information and things to consider with the type of vehicle I was looking at. She wasn't pushy at all and worked to completely understand my situation and budget. I would definitely go back to this Mazda dealership in the future to work with her again the next time I am looking for a new vehicle.
I would like to thank Darius T. & the team at OpenRoad Mazda for helping us last Tuesday. Although we didn't end up purchasing a car, the team was very friendly & easy to work with.
If I decide to buy a new or used car, definitely I will look for Darius to assist us.
Would highly recommend to friends & family.
Incredible experience at the Open Road Mazda Port Moody location. We were able to purchase a new Mazda with confidence as Dong our sales rep was genuine, knowledgeable and personable. He found us exactly what we wanted. Trevor was engaging and upbeat making sure we were confident with the new vehicle tech and the finance team was low pressure and friendly. Highly recommend this location and staff. 10/10
Honesty, integrity, respect, and excellent customer service are the words that come to my mind when describing my experience with Open road Mazda recently. I couldn’t be happier with my purchase, especially with Jay Wu’s help. Jay stands behind Mazda products. He has outstanding knowledge and is extremely polite. He responds to my questions very promptly even after office hours. As he states, “I’m here to service my customers for as long as you need me. My service does not end, even after you purchase the car “. Five stars is not a high enough of a rating for his amazing service. Definitely worth the drive to open road Mazda in Port Moody to meet Jay Wu. Thank you for the fantastic service!
Best first experience buying a car! I had a great time with Taylor Kim. She was very professional and knew all the answers to my questions! Very nice and very easy to deal with! Highly highly recommend dealing with her if you end up at the Mazda dealer! Ask for Taylor!!!
Received fantastic service when buying my first car here. Jay was friendly and answered all our questions and addressed our concerns without us feeling pressured about making a purchase.
On the day of pick up he made sure everything was ready to go and staff even gave me an orientation of the vehicle so I will be comfortable and know my vehicle well before leaving the site.
Great staff and experience here. Will be bringing in my Mazda more for service. Club OpenRoad points were a plus!
Open Road Mazda is located in Port Moody British Columbia. They have a large selection of new and used cars on the lot. Of course there's also the service department for all Mazda's. The staff are helpful and friendly as well as free coffee while you wait. I highly recommend checking this dealership out for yourself
My boyfriend and I purchased a 2015 CX5 from Keaton about a month ago. We love it! We went in knowing what we wanted but Keaton was able to inform us of all the ins and outs and details as this was our first time purchasing a new vehicle. We were able to leave feeling great about our purchase without any pressure or second thoughts. All the staff were extremely accommodating from start to finish and we will definitely recommend Keaton and this dealership to our friends and family!
Yes , I loved it all ! Close location , very convenient to just drop by to say hello ! Clean , bright , inviting ! All staff is genuinely friendly & helpful !
Keaton Kirkwood , Product Advisor , is honest , friendly , patient , knowledgeable ... best "car salesman" we ever dealt with...impressive young man.. wish him luck in this endeavour that he loves so much ! Thank you Keaton & Eugene Field ( best Sales Manager ever too ).
I am in love with my new car! I recently purchased a 2014 Mazda 3 from Daniel Kriete at Open Road Mazda in Port Moody. Not only did Daniel get me an amazing deal, but he really went above and beyond to make my experience a fun and comfortable one. Especially as this was my first time buying a brand new car, I really appreciated how knowledgeable he was and the way he really seemed to have my best interest at heart. It was nice not to feel pressured at all, but to just be able to enjoy the experience. I highly reccommend that anyone looking for a new Mazda asks for Daniel - he is the best! :)
If you're looking for a new car, look no further than Keaton Kirkwood. If you're interested in a Mazda, ask for Keaton - he was seriously the best salesperson I've worked with in a long time. Being in sales myself, I truly appreciated his no BS and relaxed approach. He provided me with all of the info I needed to make a fully informed decision without being push or salsey; I never once felt like I was being sold to, which as you all know, is the worst feeling ever. I felt like I was in control of the process and was never rushed into the next step of the sales process, which normally makes buyers feel anxious and like their making a bad decision.
If you want to make a fully informed decision and feel as though you're in control of what you buy, ask for Keaton. He's seriously just an awesome guy. And I love my Mazda3!
My husband and I just recently leased a 2014 Mazda 3 from OpenRoad Mazda. The car is fantastic. However, what we wanted to comment on was the service we received. Our sales contact was Trevor Henderson! He was incredibly accommodating, knowledgeable and went out of his way to make us feel comfortable and informed through the whole process. He kept in touch with us regularly until the deal was complete and provided wonderful service along the way. We wanted to thank Trevor for his patience and assistance. Trevor is a credit to the OpenRoad Mazda Team!