Awesome experience! This was the first time dealing with West Coast.
Bryant Zhang was so very helpful and informed. The entire team worked hard to get me what I needed! Thank you all
Good service
UPDATE:
I was put in touch with Scott Jones, owner of West Coast Mazda, who sincerely apologized for the handling of this simple issue. He has taken tremendous steps toward rectifying what happened. They are fixing the car at no cost to me and reimbursing me for the costs I incurred while stuck in Kamloops. I have also received a personal apology from the person mentioned below (I agreed to remove his name as a means to rectifying the situation) and feel that hey have gone above and beyond to fix an incredibly stressful and high-emotion situation.
I encourage everyone to deal with Scott Jones if you can.
I've changed my rating from 1 star to 3.
ORIGINAL POST (redacted):
[redacted] at West Coast Mazda spoke down to me and told me to “listen” when I tried to argue my case. Never ever go here.
[redacted] claims it takes hundreds of thousands of deadly or potentially deadly incidents to get parts recalled.
Only concerned with their bonuses, I’m sure.
Went to [redacted] to deal with a catastrophic manufacture defect in a car they sold my husband and I. He tells me tough cookies. Your warranty is up. They say it’s a used vehicle (we bought it at 2 years old) and despite the “certified pre-owned” stamp of approval (an up charge) they cannot guarantee the state of the cars reliability. All over a $400 fix. This wasn’t a warranty issue. Absolutely no sympathy whatsoever that my husband and I could have gotten into a major accident. He tells me to call Mazda Canada. They won’t even answer the phone. Says he would call 2 days ago. Still hasn’t called. So much for customer service.
Brought in my CX-5 for its first service in Maple Ridge. They were super nice and got me in the same day. The went above and beyond to even check my breaks. Only thing I was upset about is they said they would wash my car and clean the inside which they never did.
Great service & friendly staff!
Yesterday I had my Mazda serviced. Very professional and pleasent service associate.
Thank you.
Awesome experience! This was the first time buying a new car for my husband and I,they all made the experience super easy and non stressful.
purchased 2020 Mazda CX-30 here 1 month ago. Staff goes out of their way to make your purchase and service experience a good one. Really went out of their way for me.
I had a good experience dealing with Brenden Jones at west coast Mazda, he helped in finding a good deal for both parties, open to discuss offers "within reason". I would recommend purchasing a CPO at west coast Mazda.
good service in the past, interest in client satisfaction faded away in the last two years, if another option for service exist, recommend to take-it.
I had the car serviced for 2.5hours payed $798CAD and took home a severe scratched front bumper from the inattentive service technician. Not sure if the dealership is interested to fix-it, so on top of the service, I have to pay for repaint and scratch removal.
Not a good one this time, one start is too much!
While I have taken my Mazda here for years the recent visit for service did not impress me. When I walked through the front door all the staff where staring at their cell phones. Really felt like I was an interruption.
Overall, while I appreciate the knowledge and work of the mechanics here, the front desk staff were far from stellar.
Had my winter tires swapped back to summers and a oil change done! Super efficient service, friendly people and reasonably priced!! So easy!!
Always had a very good experience at the Service Center, where I would go for my CX-5's annual service. And recently also went for an upgrade to a CX-9, which was another fine experience. The sales associate helped me make the right choice and was easy to negotiate with. I would highly recommend this dealership.
They saved us from a nightmare experience. We bought a "new" Mazda3 at another dealership that came with a bunch of problems and defects. After returning that one we decided to quickly check out West Coast Mazda like 10 minutes before they close. Anthony was able to get us the identical car, free of defects of course. The entire experience was far better than what we had at the previous dealership.
Brenden worked with me to find a really well-priced Mazda 3 that I felt comfortable in and was willing to help determine if the system would be compatible with my Huawei phone. I did ultimately end up going with the purchase of a Toyota at another dealership (have always driven a Toyota and felt it was the best fit for me long-term), but would recommend Brenden to anyone interested in a Mazda! Thanks for all your help!
Had a great experience at West Coast Mazda. I bought a vehicle during the pandemic, and Brenden worked hard to make everything super seamless for us. We drove in from Kelpwna, signed papers and did a trade in and were back out within 2 hours. They had everything prepped, cleaned and made it easy and enjoyable.
2019 CX-5 GT Turbo. Had an updating Navigation issue with the SD card. It was eventually deemed that the card had gotten corrupted during the update process. Request (by service department) to Mazda to replace under warranty was agreed very quickly. Took only 2 days to resolve, replace and get up and running again.
Only one minor issue - WC Mazda, you really need to do some significant work on your 'Referrals' web page! Call me if you want to discuss.
Otherwise, very happy with everything so far.
The snowy weather brought cancellations in the service department. I called and they rearranged appointments and I was able to get my car in a day early. Everything worked out due to the kind staff starting from the really nice service driver who took me home and brought me back to the dealership. The friendly front counter staff made it a positive experience all around. West Coast Mazda is a professional dealership with a caring staff.
Thanks
I had such a good experience at West Coast Mazda, From start to finish.
I was looking to upgrade from my 2018 Mazda 3(which was also bought from West Coast Mazda) to something a little more spacious.I was lucky enough to have help from Brenden and Deborah. They were both very knowledgeable and helpful to try and get me into the right vehicle for my needs. The whole process really from start to finish was without any headache or stress from financing to driving my 2019 CX-5 off the lot. Brenden was very thorough in going over all the new features on the vehicle. It's a shame you can only give 5 stars because they defiantly went above and beyond. After everything I will continue coming here for all my car needs and I would recommend West Coast Mazda for all your car needs.
Got a Mazda3 from Brenden at West Coast Mazda a few days ago. I came here form Richmond and Brenden made the whole experience quick and seamless. Only been to the dealership once, I was in and out of there in less than 2 hours on pick up day. Brenden also went through the whole car and explained all the features to me. Overall, I had a great experience and highly recommend!
I got my first car here 2 years ago and love it. Went here last week for an oil change. Took under an hour and they changed my fluids and washed and vacuumed my car for free. I was so impressed! Thanks guys. Me and my
Mom will continue to come here. :)
Not very impressed. Sales team was awesome bought our 2012 dodge journey. Service department to not so much , needed to being back for a repair free of charge then turned into a bigger repair it's now been 7 days they've had my vehicle and still won't be done till Monday very unimpressed my vehicle should be some what a priority seeing as I just bought it yes by the end I will have waited 11 days for my repair to be done I will never be bringing my vehicle back 😠
I have had no complaints when I go to Mazda in Pitt Meadows. Every time I come out happy, and all my questions are always answered. They also take the time to make sure you understand everything. I wont go anywhere else to have my service.
I am on my second vehicle from West Coast Mazda and I always bring my vehicles to the service department for all my servicing needs. The staff is always friendly and helpful, the prices are reasonable and they are always honest and fair. Plus the added bonus of picking up a nice clean car inside and out and they always take the time to do a great job of cleaning. As a busy soccer Mom/coach I often drop off not the cleanest of cars and it always looks brand new when I pick it up...thank you West Coast Mazda!!
I took my car in for its 38,000 km check and the staff were absolutely wonderful. They were ready for me when I arrived and provided a shuttle hone and back while my car was being serviced. When I took processions back, they had washed my car and vacuumed it. My car runs and looks like a dream. Thank you so much to the service department. A wonderful group of people to deal with.
We recently purchased a Mazda 3 from Aaron Adams of West Coast Mazda. He was such a professional, friendly and honest salesman - no pressure sales tactics or surprises. We really felt like he was trying to help us find the best car for us. Far and away the best experience with a car salesperson both my husband and I have ever had. We will definitely recommend Aaron and West Coast Mazda!
Could not locate a part for my truck. Called parts dept. they ordered the part and it was at the shop the next day and at a competitive price. I also had a check engine light on took it to service dept. They did a scan and pinpointed the problem and replaced the part for this service at a good price
Very happy with this service
I am very pleased with the service I received from Mazda.
When the check engine light came on I made an appointment but it ended up going off on it's own. The service counter said to leave and come back if it comes back on.
A month later it was back on and I was able to get in the next day.
I was happy with how kind and fast the service was. It is never fun to have car repairs but I was pleased with West Coast Mazda.
The staff are very friend and are able to answer any questions you have! I highly recommend this Mazda dealership location hands down!! Keep up the great work
I recently bought car from BRENDEN. I walk into dealer the other day and he kindly help introduced cars to me. He knows every details about cars and different between grade. He never pushed to buy but try help find what best for me. I end up buying car from him and experienced was fun and grateful. Thanks! Defined recommend to stop by West Coast Mazda before buying Mazda from other dealership.
We bought a new SUV from here the salesman Anthony gave such a good deal, he was helpful and very understanding. We went to several other dealerships the service we got here was better than any other. Even after we bought the car we had several questions and Anthony wasn't hesitant to answer any questions. highly recommend this dealership and salesman Anthony.
We recently bought a car from Anthony at West Coast Mazda. The service was phenomenal we were so happy with our purchase. Anthony and the management went above and beyond to help us get exactly what we were looking for. I would definitely recommend this dealership to everyone. Thank you for taking care of us.
Best purchase experience ever! I have been with another dealership for my previous two Mazda cars, but then we talked to Brendan and it was such a pleasant, no committed experience that we felt so comfortable with transitioning to West Coast Mazda! I would recommend them to anyone who wants a great deal on their purchase with honest, friendly and professional experience.
Each and every visit over the past 7 years to have my CX-5 serviced at West Coast Mazda has been a pleasant experience. Regardless of the rotation of staff both front and back over the years, what they deliver is best described as top rate customer service exemplified.
West Coast Mazda is fantastic. We have purchased several vehicles here and the sales staff are so easy going and honest. Nothing is worse than a high pressure car salesperson. They give good reliable advice and guidance. Very trustworthy. I am thrilled with our latest acquisition!
I've only been dealing with this location for a short while but have been very impressed with the level of customer service. Recently a slight error was made and they went above and beyond to make it right. Couldn't ask for anything more. So refreshing to have such quality service!
They always do their best to make me happy, which isn't always easy. I used to avoid getting service done at dealerships, but they've earned my trust and business.
Very happy with service received on recent brakes for front and back, plus oil change. Staff were helpful and received ride to work at 8 AM and then back to shop after work. Thanks for advantage points as well. On time and on schedule!
Great solid driving experience for both my wife and I!!
I'd went to WC Mazda even though there is a dealership 5 mins away from my home. I'd met Anthony who was down to earth to talk to but also was very professional. After doing all my research, I'd told Anthony all that I needed from him was to get an agreeable price on a 2018 Mazda3 GT. I knew what I'd wanted and how much I was willing to pay including all fees and taxes (excluding licensing fee). In less than 30 mins, Anthony and I had an agreement to which both of us were happy with. On the day of delivery, I'd met Juli (Fin. Service Manager) who was pleasant and easy going like Anthony. She was informative on the other services (extended warranties...) the dealership or Mazda offer but was not pushy when I'd declined. There was a little disagreement on an unexpected fee (I assume all fees were included on the final price) on the final contract but Anthony and Juli corrected the misunderstanding quickly and without the "attitude" I was expecting from past experiences with other dealerships. Overall, I'd enjoyed my interaction at WC Mazda. From start to finish, it took less than 2 hours of my time to get my new car. I would come back if I decide to get another Mazda and take the 35 min drive from home just to get this kind of excellent service.
Helped a friend with getting a car from here and we got helped by Jean. My friend was really happy with the service provided and is really happy with his CX-5. I did get some parts for my Mazda from here and the parts got ordered quickly with no hassle. Even if you don't buy from them, I recommend that you chat with them. In fact I have 2 other friends that got their 3's from here.
I had a great experience at West Coast Mazda on Tuesday. There was no waiting at the service counter, and when I was processed we were driven to a local restaurant for brunch. When we arrived back at the dealership again great service in getting us on our way with no fuss.
Thanks Mazda
Great trailer hitch, the mount for the flat 4 pin connector is a nice touch. This is the only hitch I have seen this on. The hitch tucks neatly behind the bumper with only the hitch receiver showing . It took longer (1/2 hr ) then the posted amount on there web site but still only charge me for 1 1/2 hrs. At one time while doing the installation, there 3 techs working on the it.
I always receive great service from this team. I fully trust them with my car. I've had my car service here since 2012 and don't have any complaints. I would recommend this service department to anyone that owns a Mazda.
I recently bought a new 2017 Mazda3 Sport GS, and the whole process was wonderful. This was my first ever car purchase, and the sales rep Anthony was super nice and answered all my questions wonderfully. I never felt taken advantage of and the price of the vehicle was spot on.
I shopped around online, and by phone and had never stepped foot in the dealership until I was ready to buy. When I got there, my new car was waiting for me, and they even had a bow on it! A nice touch, made me feel like a valued and appreciated customer.
The entire staff, from the receptionist, to the financing person was great! Would definitely shop here again, and will be referring any friends and family looking for a car here in the future.
I bought my 2013 Mazda 6 there more almost a year ago. I am extremely satisfied with the vehicle, which was, if anything, undersold by the sales rep (any other dealership charged a lot more for similar vehicles). It performs extremely well. I was treated very courteously by every member of the staff that I've dealt with. The car had been fully detailed when I bought it, spotless inside and out (they even cleaned the engine compartment!). When I pointed out a few scuffs and scratches, they immediately took the car back in for a few re-touches, at no extra charge. They also handed it to me with a full tank of gas and all my fluids filled up. I am also very happy with their service department, and am taking my car to them for regular maintenance, despite them being very far out of my way. They always clean the car after they service it. I recommend this dealership to anyone interested in purchasing a Mazda.
I bought my 2006 Mazda 3 here in 2008 with only 32K clocked in on the odometer and I got it for a really good deal. It was a pleasure doing business with the fine folks here and should I be buying another Mazda in the future, this is the place I'll be doing business at again.
I bought my used 2011 Mazda 3 last summer and dealt with Alty, who I was referred to by a friend.
This was my first experience buying a car from an actual dealership and I felt like I wasn't given any B.S, everything was explained to me (Which is important because I am a girl buying a car, and we usually get taken advantage of) the price was fair, and they were fast and efficient with the paperwork.
When I got my car it was spotless and everything was done and serviced. I have had no problems with the car yet. Alty & Brad treated me well and I appreciate that.
I went back in yesterday for a service and Jose and the rest of the service team were amazing. Everything checked and when I got my car back it was washed, clean inside and out.
I will always go back there for my servicing and future vehicles.
Modern auto dealerships are much the same. They want your business and all are competitive for that reason. WC Mazda is up to the challenge. The reason I purchased my vehicle at WC was because they gave me a better price and deal than other dealers. Simple. I like bargains. Also, I had a warranty issue early on in the game. This required a tow truck. I could not have gotten better service. Tow truck there in minutes and when I got to the dealership a courtesy vehicle was waiting for me. I simply carried on with my weekend activities as if nothing had happened. Thanks.
I bought my Mazda at West Coast Mazda in Pitt Meadows and I have never serviced my car anywhere else. The excellent service and care is what always makes me come back and stick with my dealership. Everyone is very friendly, competent and caring. Thank you for your excellent attitude and help in any situation.