Both the sales man and the sales manager were very helpful and straight forward----I would use this dealership again.
Great experience ending with a great car! Curtis, Carter, and Chris were all knowledgeable and a pleasure to deal with.
Sterling in service took great care of me and my Mazda 3. New to the area so have faith that Kamloops Mazda will be a dealership I can trust with my car.
Thanks very much.
I owned a 2014 Mazda 6, and wanted a new one of course! I was referred to Carter, and for good reason. His product knowledge is amassing, he was quick to respond to all of my requests and questions, and made it easy to get my 2021 Kuro Mazda 6. All sales people should be as efficient and professional as him, thank you Carter!
Our experience at Kamloops KIA was excellent. Jonas helped us with a friendly smile and answered all our questions in a kind manner. Max was most efficient with all the financing involved in selling and purchasing a new 2022 Soul. The delivery of the car to our home was a huge bonus and most appreciated. Thank you to all the other friendly staff, Jonas and Max. Our dog, Jake, appreciated all the attention. In fact he loved it!
Sincerely,
Elaine & Bill
Its my 2nd time buying a new vehicle and it was a way better experience. Kamloops Kia staff is easy to talk to and they have a very positive attitude to helping you. Never felt pushed into anything and the salesman Geoff Means listened to exactly what I wanted in a vehicle and helped me find My Rio 5. Thanks again to everyone at Kamloops Kia.
I was very happy with my purchase of a vehicle from us they're very helpful very knowledgeable it's nice to see company like this
I am happy with my 2019 Mazda 3 which I had a block heater installed upon purchase. Now after only 2 years the block heater has failed and needed a new one. There was no warranty coverage on this and it was over $500 to replace it. Not happy that Mazda could not help out with this issue. They did tell me they gave me a half hour off installation. I think a part like that should last a lot longer considering how many times a year you actually use it.
Cheat of a car dealership. There are many type of cheats in the world. This dealership puts all of them to shame.
1. We didn't get a rebate that was offered when we brought the car
2.The service don't do the detailing that comes with first service because of COVID that lives in the car
3.Worst of all the car had oil complaints and steering complaints that didn't exist till the service.
4. Staff is rude to other nationalities but you might never experience.
Mazda is great. Amazing car. Why did I buy a car from this place.
I have to say, the service department here is terrible. I understand the situation we are going through in 2020/2021. To which allowed me to have empathy and understanding for the people working at Mazda. That being said. If you ever try and call the Service department to book an appointment or arrange to purchase tires from Mazda. You are much better to go somewhere else if you are no longer under warranty.
I was waiting for a quote on tires for over a week and a half. After a week I called back, told that they were busy, or the service department would pick up and tell me they would called me back. I gave my name and number to 5 different people. Never received a call till the Friday before my appointment which gave me little options on what I wanted to do. Not to mention that was the 6th time I called to get an answer. At this point if they ever told me I was getting a call back from someone...I wasn't holding my breath.
Also the service department doesn't know how to measure tires. My tires went from 4mm/32 seconds in April 2021 to 6mm/32 seconds in September 2021...so who messed up?
I had an outstanding customer experience at Kamloops Mazda. Jerry and Dawna both went above and beyond in ensuring I was satisfied and all this happen in a half a days time which is very impressive. All the employees in the location were very polite and welcoming which made me feel relaxed and helped me make my decisions with ease. I would highly recommend everyone to check out Kamloops Mazda.!
Just want to give a huge shout out to Kamloops Mazda and the great salesperson we worked with. Carter was pleasant and low pressure. He was very knowledgeable about the vehicles and able to answer all my questions. Unusual to see such professionalism in a young person. Shopping for a new vehicle can be really stressful, but he made it a very pleasant experience. Would highly recommend shopping for a new car here.
I was very impressed by the overall customer service at Kamloops Mazda during my entire purchasing process. Both Chris the sales rep and Chris the sales manager went above and beyond to ensure I was satisfied with my purchase of my new CX-5 GT Turbo. A special shout out to the service department as well; I got a flat tire less than a week after I drove off the lot and they repaired everything no questions asked right away.
I highly recommend Kamloops Mazda!
Great dealership. Stopped in to take a look at a few things. I was greeted by Christian, he was friendly and professional. He was very knowledgeable and super helpful. I will definitely be back to consider a Mazda for my next vehicle!
Buying my SUV has been an all round fantastic experience at Kamloops Mazda. Christian was extremely helpful and super patient with me in finding the perfect vehicle that fit my lifestyle. Super knowledgeable and just a pleasure to work with. I will make sure to highly recommend to all my friends and family
Incredibly friendly staff, very knowledgeable. Highly recommend them.
Had a great easy experience with my helper (Carter). great service too.
The dealership has a great atmosphere and everyone is very friendly. Chris McLeod has been extremely helpful in trying to get some financing redone on some vehicles. He is very knowledgeable and professional.
Great dealership full of friendly people, with great knowledge of the product ! Carter is the man but genuinely felt like everyone cared about my experience here ! Thank you
Had a great experience. Very respectful and knowledgeable sales men (Carter). Would definitely refer to a friend
Just purchased my new ride here. Excellent service. The salesman (Christian) was very knowledgeable and informative. They arranged everything in a timely and professional manor. I would highly recommend them for your new Mazda or used vehicle.
Top notch staff friendly and professional we dealt with Jerry went over all the features in our new 2021 cx5.
I went to Mazda without an appointment. They still took care of my problem. I appreciated the courtesy.
Went to every dealership in town and received an instant print out of the cost of the vehicle and any additional discounts (Except Mazda). I find It odd that the salesmen goes into the office “to get you a rate” and comes back with an amount your going to pay per month. No total cost.. no taxes shown.. no discounts shown.. so how do I really know what I am getting? They are nice people I just didn’t like the sales tactic. I decided to buy from Toyota as they were upfront about the price .. essentially what you see online is exactly what you pay for no hidden costs. I am sad because I loved the interior and the feel of a Mazda just not the way that they do business. That’s my honest review
They offer high quality products at a reasonable price. Excellent service and safe covid protocols. Thank you Jerry for helping us and to Dawna for being so professional and caring at the same time. Greatly appreciated
Very happy with the customer service here. We were helped by Carter, who was very helpful and responded very quickly every time we needed to get a hold of him.
I have purchased 2 vehicles from Kamloops Mazda and I have been impressed with the sale and the service afterwards with their service department. We take our vehicles to Mazda for all subsequent servicing and have never been disappointed as well.
Excellent sales and service staff.
Nice sales people, great vehicles. Looking forward to my purchase there.
The staff is very friendly and helpful . Thanks Carter, Dawna, and Chris for a pressure free, accommodating experience! The only reason I rated as a 4 instead of 5 is because I hate spending $$$$ 🤣
Our experience at Kamloops Mazda mid April was very disappointing. Went to test drive a car for our daughter and the salesperson (the only one working that day due to Covid19) was extremely disinterested in helping us let alone making a possible sale that day. Our intention was to support local but after this experience we ended up buying out of town :(
I Will never buy from Kamloops Mazda again.
Mazda was showing me their "dealer invoice" cars, which means it's last year's models that they have on for a really good price. I had a loan on my current vehicle and the only reason I traded it in was because the new salesman named Nav, told me that Mazda buys out my loan and doesn't add it on to the price of the vehicle... I made sure I asked him that question multiple times because I went to a previous dealership prior to this and that dealership said that they tack on the loan, they were very up front with that so that's why I didn't buy from the other dealership. I wouldn't have bought from Mazda if that was the case too. I do admit fault that I didn't look at the purchase agreement carefully, I guess I was just so excited about getting a new car for such a good price. Later when I found out what they did I complained and only got 1 free oil change... That's pretty weak, some dealerships do a year's worth of oil changes for free when you buy a new car anyways. Don't get fooled by Mazda and make sure you're dealing with an experienced salesmen. When I talked to the boss named Colin, he said that the salesmen are trained to give the least amount of information as possible as to not "confuse" the customer. That made me even more mad.
At least I learned a good experience to ask more questions and hopefully never make this horrible mistake again.
Always treated great and have had excellent, above and beyond, service. Been using them for all my Mazda needs and am happy to continue using them.
Picked up a part at parts desk- good service
Went on a road trip back in Aug., halfway along heard brake noise that was not right. Thankfully, we were passing through Kamloops and thankfully the Mazda dealership was open. Richard the Service Manager and his right hand man Tyrell made the absolute best effort. Detected the problem, repaired the problem and sent my daughter and I off in a safe and sound vehicle after over an hour of fixing.
I am so thankful as it was a Saturday and only an hour left before closing.
Plus, they would not accept anything for their efforts.
Top notch all the way, thanks again!!
Not the best selection, but the worst part is they aren't open on sundays. My hubby and I could only shop together for a vehicle on sundays. That's our only day off work, together. So Mazda was off the list.
Great place to buy and service your Mazda.
Worst service I have ever received. After a front control arm recall they refused to give me and alignment until I complained enough times that they admitted they have an allowance for alignments after recalls and had it done for me. They also broke my windshield during servicing and gave me the run around for over 3 months saying that they were going it get it fixed and would call me back with details. I called them over 20 times and was told every time that they would "look into it and get back to me". The manager was incredibly rude and tried denying that staff broke my windshield. Would not recommend this location to anyone.
Absolutely love this place! I am so happy with my 2019 Mazda CX 5 😍 The people who work at Mazda made my car shopping the best! I have probably gone to all the car dealerships in kamloops and Mazda was the one ! I thought I had a different car picked out but I took the Mazda for a test drive and I new I was going to come back for it! So in love with my Mazda it's almost time for her 3rd oil change already!! I got her December 13th 2018!
I really recommend checking Mazda out!
During my recent appointment for recall service and oil change, courteous, attentive staff completed work on time and took steps to ensure that my truck was in good working order. Their excellent courtesy car driver was very helpful in assisting with loading and unloading shopping. I was left very satisfied and positive with the experience.
Loved the atmosphere here and felt right at home!
Went in for air bag replacement. People were friendly and pleasant. Lounge area was comfy, clean and smelled nice. Service was speedy and car wash was complementary. Great experience.
Good visit. Nice sales man. Not pushy.
Great service department. Waiting room is well stocked with coffee and even chocolate bars for people.
Told me my rotors needed replacing for $170 each. Took it for 2 second opinions and they are fine. I was a Kamloops Mazda loyal customer but not anymore.
Excellent service, knowledgeable people. If you are in the market for an excellent machine go see the guys at Kamloops Mazda.
Phoned service with issue of car not starting. I was recommended to put battery charger on for the day. What great service!!
My oil change service was fast and the staff are very friendly.
I purchased a car at Kamloops Mazda and have since also utilised their service department. Their service guy, Richard was friendly and professional and the type of person that's a pleasure to deal with.
The team here has been more than helpful on service and repairs. Glad I purchased a vehicle from these guys.
Very good service. I had some brake issues and had to take my Mazda6 back 8 times to get it figured out. Richard from the service department took the time to show me each component and replace a few pieces without charging me for labor.